Westlake Ace Hardware

★★★★★
  • 1000 Westport Rd

    Kansas City, MO 64111

    Map & Directions
  • 816-756-2445

Home & Garden

Home & Garden
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I called to ask about an item that I needed in the garden section. When I explained to the kid what I needed, he acted like he couldn't have cared less. Instead of going and checking on what he had, he apparently just looked out the

3
★★★★★

I called to ask about an item that I needed in the garden section. When I explained to the kid what I needed, he acted like he couldn't have cared less. Instead of going and checking on what he had, he apparently just looked out the

.

As a new homeowner of an old house, I've spent a lot of time in hardware stores. I've gotten tired of not finding what I need in the big box stores (sometimes b/c there's too much stuff too look through) or struggling to find someone who has a clue of what I'm looking for.

The folks at Westlake are friendly, and knowledgeable. I've had a retired plumber help me out with questions about fixing my toilet and a woman that spent 10 minutes to help me find just the right 7 cent screw I needed for a hardware problem. That was even more amazing since I had just come from a big box where the employee seemed to get tired of helping me look, after one minute, and just turned around and left.

Even if Westlake doesn't have what I need (for example, a drill battery I was looking for yesterday), they will tell me where I can find it--even if it is at a competitive local store.

Not that I haven't found some helpful people at a few big box stores, there are some good people at the Midtown Home Depot. The staff just isn't consistent. But every time I go to the Westlake hardware store, I leave feeling satisfied. They respect me even if I sometimes have no idea what I'm looking for.

Give the place a chance if you haven't already.

2
★★★★★

As a new homeowner of an old house, I've spent a lot of time in hardware stores. I've gotten tired of not finding what I need in the big box stores (sometimes b/c there's too much stuff too look through) or struggling to find someone who has a clue of what I'm looking for.

The folks at Westlake are friendly, and knowledgeable. I've had a retired plumber help me out with questions about fixing my toilet and a woman that spent 10 minutes to help me find just the right 7 cent screw I needed for a hardware problem. That was even more amazing since I had just come from a big box where the employee seemed to get tired of helping me look, after one minute, and just turned around and left.

Even if Westlake doesn't have what I need (for example, a drill battery I was looking for yesterday), they will tell me where I can find it--even if it is at a competitive local store.

Not that I haven't found some helpful people at a few big box stores, there are some good people at the Midtown Home Depot. The staff just isn't consistent. But every time I go to the Westlake hardware store, I leave feeling satisfied. They respect me even if I sometimes have no idea what I'm looking for.

Give the place a chance if you haven't already.

Pros: Easier fo find items, helpful and knowledgeable staff

Cons: Not as much variety as the big box

 

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