Frick Electronic Svc Inc

★★★☆☆
  • 10918 E Winner Rd

    Independence, MO 64015

    Map & Directions
  • 816-461-6230

About Frick Electronic Svc Inc

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Have called several times with no luck as to a live person, stopped by several times and the doors are locked. The hours stated on the door are false!

3
★★★★★

Have called several times with no luck as to a live person, stopped by several times and the doors are locked. The hours stated on the door are false!

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I read the reviews, but because of my work schedule and the limited availabilty of authorized Panasonic repair locations, I was forced to go to Frick's. I should have taken vacation time and gone to the shop 30 minutes away. They held my

3
★★★★★

I read the reviews, but because of my work schedule and the limited availabilty of authorized Panasonic repair locations, I was forced to go to Frick's. I should have taken vacation time and gone to the shop 30 minutes away. They held my

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HORRIBLE CUSTOMER SERVICE. What service? My company had a panel go out in a tv. Toshiba sent this company out. Tech said he needed to order a panel, and would take 4-7 days. Two weeks goes by, I call, April will call me I am told. I am

3
★★★★★

HORRIBLE CUSTOMER SERVICE. What service? My company had a panel go out in a tv. Toshiba sent this company out. Tech said he needed to order a panel, and would take 4-7 days. Two weeks goes by, I call, April will call me I am told. I am

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Our 46" Samsung TV has been back from Frick Electronics repair for over a week now and is working perfectly. After a tech from another company did not find the problem, the Frick tech diagonised the problem right away and correctly. He

3
★★★★★

Our 46" Samsung TV has been back from Frick Electronics repair for over a week now and is working perfectly. After a tech from another company did not find the problem, the Frick tech diagonised the problem right away and correctly. He

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Frick Electronics has definitely earned the negative feedback that they've received from the other reviewers. LG referred me to Frick from as an authorized service provider. After speaking with a polite, informative, and professional Frick rep (April) on the phone, I decided to give them a try despite reading the negative reviews. I wishfully thought that my experience would be different and assumed that the negative reviews I had read were written by angry people who complained about everything and no one could satisfy. I suppose I'm now one of those people and it's companies like Frick which cause the evolution of this learned behavior.

My television was not under warranty so all costs were out-of-pocket to include the initial $75 fee to even look at the TV. I dropped the TV off on a Thursday evening which was a smooth and simple transaction. While leaving, I first heard those famous last words, "the tech will look at it on Monday and we'll call you". Although I feel that I was not impatient or unreasable in attempting to obtain a response regarding the status of the TV, I heard "we'll call you" from multiple people on multiple occassions. Should you too choose to ignore the pattern of negative reviews and go to Frick's, I'd advise you not to get your hopes up in thinking that you're going to see your TV anytime soon and that they will actually call you because it's simply not going to happen. My television was at their store for 3+ weeks and I never once received a phone call. After several phone calls to check the status and estimated cost, it was over 10 days before the tech even looked at the TV. Despite the TV having a very blatant and consistent problem with a dropped connection every 5-10 minutes, the tech told me over the phone that he's "had the TV on all day and simply can't find anything wrong". I knew that this was not the case and simply told him that I'd be in that day to pick up the TV. After making this statement and while talking to the tech on the phone, the TV suddenly and magically began experiencing the problem that I'd described and he'd need to call me after the weekend with an estimate". Surprisingly enough, that call never came. After another 7 days and another phone call to them, I finally received a repair estimate of $480. I politely told them not to bother and I'll be in to pick up the set. I was told that they would need some time to put the TV back together, and yet again, they took advantage of the opportunity to utter their famous last words of "we'll call you when it's ready for pick-up". Shockingly enough, that call never came.
Unless you're someone who enjoys and thrives on allowing a business upset and frustrate you secondary to poor follow-thru and unproductive results, don't waste your time and hard-earned money on this business.

0
★☆☆☆☆

Frick Electronics has definitely earned the negative feedback that they've received from the other reviewers. LG referred me to Frick from as an authorized service provider. After speaking with a polite, informative, and professional Frick rep (April) on the phone, I decided to give them a try despite reading the negative reviews. I wishfully thought that my experience would be different and assumed that the negative reviews I had read were written by angry people who complained about everything and no one could satisfy. I suppose I'm now one of those people and it's companies like Frick which cause the evolution of this learned behavior.

My television was not under warranty so all costs were out-of-pocket to include the initial $75 fee to even look at the TV. I dropped the TV off on a Thursday evening which was a smooth and simple transaction. While leaving, I first heard those famous last words, "the tech will look at it on Monday and we'll call you". Although I feel that I was not impatient or unreasable in attempting to obtain a response regarding the status of the TV, I heard "we'll call you" from multiple people on multiple occassions. Should you too choose to ignore the pattern of negative reviews and go to Frick's, I'd advise you not to get your hopes up in thinking that you're going to see your TV anytime soon and that they will actually call you because it's simply not going to happen. My television was at their store for 3+ weeks and I never once received a phone call. After several phone calls to check the status and estimated cost, it was over 10 days before the tech even looked at the TV. Despite the TV having a very blatant and consistent problem with a dropped connection every 5-10 minutes, the tech told me over the phone that he's "had the TV on all day and simply can't find anything wrong". I knew that this was not the case and simply told him that I'd be in that day to pick up the TV. After making this statement and while talking to the tech on the phone, the TV suddenly and magically began experiencing the problem that I'd described and he'd need to call me after the weekend with an estimate". Surprisingly enough, that call never came. After another 7 days and another phone call to them, I finally received a repair estimate of $480. I politely told them not to bother and I'll be in to pick up the set. I was told that they would need some time to put the TV back together, and yet again, they took advantage of the opportunity to utter their famous last words of "we'll call you when it's ready for pick-up". Shockingly enough, that call never came.
Unless you're someone who enjoys and thrives on allowing a business upset and frustrate you secondary to poor follow-thru and unproductive results, don't waste your time and hard-earned money on this business.

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The absolute worst experience with a company ever. They had my tv for 3 months when it should have only been a week. They never would call or return calls. They never had an accurate information. My tv would just be sitting here still if I had never called. I could go on forever on how bad these people are. I will go without tv next time it breaks just so I don't have to go through this again.

0
★☆☆☆☆

The absolute worst experience with a company ever. They had my tv for 3 months when it should have only been a week. They never would call or return calls. They never had an accurate information. My tv would just be sitting here still if I had never called. I could go on forever on how bad these people are. I will go without tv next time it breaks just so I don't have to go through this again.

Pros: may tv works for now

Cons: it took 3 months and everything else imaginable

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I was sent to Frick Electronics in Independence MO by LG as their warranty station for the repair of a 50" Zenith Plasma TV. This model has been known to give a loud pop and then lose the video. A Frick serviceman came to my house, looked at the set and told me that it would have to go in to the shop. Having read some of the reviews on pages like this, I was concerned. I checked in the next week and got an update in detail. I spoke with the owner, she was professional, personable, very helpful and informative. Every time I inquired about the progress I got a positive update. They had the set for 3 weeks. Later in the day that they delivered it back to my house, I noticed some red sparkle start to happen in the black areas of the screen, barely visible from a few feet away. I called Frick's and told them and within an hour a technician called me back and said he needed to do some research and he'd get back with me. I got a call the next day and they said they ordered another board and would come out to install it. About 5 days later their lead technician came to the house and installed the new board in about an hour. It has worked like a new TV since. I've learned not to always take the negative content of these reviews too much to heart. I'm sure not everyone that deals with any repair company has positive results, but I do think some people should try to be a little calmer and understanding when it comes to relating to places like this. I couldn't be happier, and I would go there again in a heartbeat. Thank you Frick Electronics.

2
★★★★★

I was sent to Frick Electronics in Independence MO by LG as their warranty station for the repair of a 50" Zenith Plasma TV. This model has been known to give a loud pop and then lose the video. A Frick serviceman came to my house, looked at the set and told me that it would have to go in to the shop. Having read some of the reviews on pages like this, I was concerned. I checked in the next week and got an update in detail. I spoke with the owner, she was professional, personable, very helpful and informative. Every time I inquired about the progress I got a positive update. They had the set for 3 weeks. Later in the day that they delivered it back to my house, I noticed some red sparkle start to happen in the black areas of the screen, barely visible from a few feet away. I called Frick's and told them and within an hour a technician called me back and said he needed to do some research and he'd get back with me. I got a call the next day and they said they ordered another board and would come out to install it. About 5 days later their lead technician came to the house and installed the new board in about an hour. It has worked like a new TV since. I've learned not to always take the negative content of these reviews too much to heart. I'm sure not everyone that deals with any repair company has positive results, but I do think some people should try to be a little calmer and understanding when it comes to relating to places like this. I couldn't be happier, and I would go there again in a heartbeat. Thank you Frick Electronics.

Pros: Sincere, knowledgeable, expedient, understanding, courteous, informative, efficient

Cons: None

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IF I COULD GIVE THEM A ZERO, I WOULD MAKE IT A NEGATIVE ZERO. THE GUY THAT CAME TO MY HOUSE ASK FOR A RECEIPT WANTING TO VERIFY THAT MY TELEVISION WAS NOT STOLEN AND YOU CAN BEST BELEIVE I WENT TO BEST BUY ON THIS ONE. MY TELEVISION STILL IS NOT REPAIRED. AND OF COURSE NO ONE ANSWERS THE TELEPHONE. I TOLD BEST BUY DO NOT SEND ANYONE FROM FRICKS TO MY HOUSE AGAIN. I PLAN ON REPORTING THEM. THIS IS UNFAIR, TO US. WE PAY EXTRA FOR NOTHING......... I PRAY FRICKS CAN STAY AFLOAT TREATING PEOPLE LIKE THIS.

0
★☆☆☆☆

IF I COULD GIVE THEM A ZERO, I WOULD MAKE IT A NEGATIVE ZERO. THE GUY THAT CAME TO MY HOUSE ASK FOR A RECEIPT WANTING TO VERIFY THAT MY TELEVISION WAS NOT STOLEN AND YOU CAN BEST BELEIVE I WENT TO BEST BUY ON THIS ONE. MY TELEVISION STILL IS NOT REPAIRED. AND OF COURSE NO ONE ANSWERS THE TELEPHONE. I TOLD BEST BUY DO NOT SEND ANYONE FROM FRICKS TO MY HOUSE AGAIN. I PLAN ON REPORTING THEM. THIS IS UNFAIR, TO US. WE PAY EXTRA FOR NOTHING......... I PRAY FRICKS CAN STAY AFLOAT TREATING PEOPLE LIKE THIS.

Pros: ZERO STARS

Cons: ZERO STARS

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I called and scheduled a appt. they followed up and left message the day before,on the morning of appt. rep. called and said he was 20 minutes away arrived very professional not arrogant or in a rush as he diagnosed problem he let me in on what he was doing and how these things operate.Diagnosed problem quickly showed me then double checked to be sure kept me informed and set some adjustments with cable routing problem fixed 20 minutes later.GREAT SERVICE HAVE USED IN PAST AND WOULD HIGHLY RECCOMEND.THOUROUGHLY SATISFIED GREAT JOB

2
★★★★★

I called and scheduled a appt. they followed up and left message the day before,on the morning of appt. rep. called and said he was 20 minutes away arrived very professional not arrogant or in a rush as he diagnosed problem he let me in on what he was doing and how these things operate.Diagnosed problem quickly showed me then double checked to be sure kept me informed and set some adjustments with cable routing problem fixed 20 minutes later.GREAT SERVICE HAVE USED IN PAST AND WOULD HIGHLY RECCOMEND.THOUROUGHLY SATISFIED GREAT JOB

Pros: PHONE MESSAGE LINE WAS FULL

Cons: GREAT COMMUNICATION DURING REPAIR

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This is a company that should not be a warrenty service provider for such a large comany as Nebraska Furniture Mart is. There are hundreds, thousands of people buying their electronics and TV's from Nebraska Furniture mart and they are buying the extended warrenty trusting that if a problem arises that it will be taken care of in a timely manner. This is not the company to do that for you AT ALL. It boggles my mind when you search for them they get 4 stars...when everyone has rated them just one star???? Glich in the system maybe.

The man that came out to diagnois my TV was very nice and friendly and careful when loading the TV. My TV has been in their service center for the past 2 1/2 weeks and it has now come to my attention that nothing has been done. They have had it diagnosed and were supposed to have it pre-authorized so they could order the part by last week,come to find out...they have had no communication with the warrenty department to get that autuorized. So now I am looking at waiting for them to get it authorized (which takes 5 minutes talked to the warrenty authorizing department myself) and then after that happens they have to order the part. Once the part gets in who knows how long it may take to fix my TV. I am very very upset. There is no reason why my TV had to be sitting in their service department for 2 1/2 weeks. There is also no reason why there is only one person who is allowed at the service center to put in claims for authorization. The only person who is allowed to do this is the owner....and well they are gone for a few hours. Why can't the people working the desk and customer service lend you a hand and help out the customer while you are gone. Control issue maybe?

0
★☆☆☆☆

This is a company that should not be a warrenty service provider for such a large comany as Nebraska Furniture Mart is. There are hundreds, thousands of people buying their electronics and TV's from Nebraska Furniture mart and they are buying the extended warrenty trusting that if a problem arises that it will be taken care of in a timely manner. This is not the company to do that for you AT ALL. It boggles my mind when you search for them they get 4 stars...when everyone has rated them just one star???? Glich in the system maybe.

The man that came out to diagnois my TV was very nice and friendly and careful when loading the TV. My TV has been in their service center for the past 2 1/2 weeks and it has now come to my attention that nothing has been done. They have had it diagnosed and were supposed to have it pre-authorized so they could order the part by last week,come to find out...they have had no communication with the warrenty department to get that autuorized. So now I am looking at waiting for them to get it authorized (which takes 5 minutes talked to the warrenty authorizing department myself) and then after that happens they have to order the part. Once the part gets in who knows how long it may take to fix my TV. I am very very upset. There is no reason why my TV had to be sitting in their service department for 2 1/2 weeks. There is also no reason why there is only one person who is allowed at the service center to put in claims for authorization. The only person who is allowed to do this is the owner....and well they are gone for a few hours. Why can't the people working the desk and customer service lend you a hand and help out the customer while you are gone. Control issue maybe?

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Overall, a very bad experience. 32 inch LG 720P LCD T.V. was brought in for an intermittent issue. Repair took an unusually long time, only to find out that the $700 repair was not the cause of the problem. Best Buy wasted their money and Frick wasted my time. I had to bring the TV back for more repairs. Finally Best Buy deemed the TV a complete loss. They ?thought? that replacing the power supply MIGHT fix the problem after their first assumption failed to produce results. But I?m sure they were happy to pocket the $700 for the misdiagnosis.
Basically Frick had the TV for over a month and could not adequately diagnose and repair the problem in a timely manner. Customer service is non-existent and the women who typically pick up the phone could care less about a customer issues or trying to uphold decent standards.
Consider yourself warned!

0
★☆☆☆☆

Overall, a very bad experience. 32 inch LG 720P LCD T.V. was brought in for an intermittent issue. Repair took an unusually long time, only to find out that the $700 repair was not the cause of the problem. Best Buy wasted their money and Frick wasted my time. I had to bring the TV back for more repairs. Finally Best Buy deemed the TV a complete loss. They ?thought? that replacing the power supply MIGHT fix the problem after their first assumption failed to produce results. But I?m sure they were happy to pocket the $700 for the misdiagnosis.
Basically Frick had the TV for over a month and could not adequately diagnose and repair the problem in a timely manner. Customer service is non-existent and the women who typically pick up the phone could care less about a customer issues or trying to uphold decent standards.
Consider yourself warned!

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If there were a possibility of giving a rating of zero stars, that's what Frick Electronics rates.

This company picked up our working television (it had color issues, but it worked fine otherwise) and DID ABSOLUTELY NOTHING with it for one full week. The service man (very nice, BTW) told me to call after five business days if we hadn't heard anything back. When I did, the woman on the phone was snide, sarcastic and rude. She told me that they had done nothing to the television, not even ordered the part, because they were "waiting for the warranty company to authorize". She also told me that they were "ahead of schedule" and I shouldn't expect them to be any faster because they have "thousands of tv's waiting to be repaired."

We called the warranty company, they had not heard anything from Frick Electronics about our television set. When we asked Frick when they had sent the e-mail they CLAIMED to have sent to the warranty company, they backpedaled and claimed they "didn't have that information right now." Also, in that call, they refused to identify themselves by name or in any way so that the conversation could be referenced.

Frick Electronics refused to answer our phone calls, they obviously have caller ID, because calls from our home number went to voice mail, but calls from another number were picked up promptly.

They also gave us a lot of fake sympathy remarks about "I know it must be hard to be without your television set." Yeah, I'm weird that way, I like to have use of the things I pay for, like my television and my satellite service. Perhaps your other customers don't mind you doing absolutely nothing for a week on their repair jobs, but I'm not one of them.

They took no action on helping me or repairing my set, and were nasty and rude to us when we objected to this "customer service." If you like being treated like this, by all means give them a call.

0
★☆☆☆☆

If there were a possibility of giving a rating of zero stars, that's what Frick Electronics rates.

This company picked up our working television (it had color issues, but it worked fine otherwise) and DID ABSOLUTELY NOTHING with it for one full week. The service man (very nice, BTW) told me to call after five business days if we hadn't heard anything back. When I did, the woman on the phone was snide, sarcastic and rude. She told me that they had done nothing to the television, not even ordered the part, because they were "waiting for the warranty company to authorize". She also told me that they were "ahead of schedule" and I shouldn't expect them to be any faster because they have "thousands of tv's waiting to be repaired."

We called the warranty company, they had not heard anything from Frick Electronics about our television set. When we asked Frick when they had sent the e-mail they CLAIMED to have sent to the warranty company, they backpedaled and claimed they "didn't have that information right now." Also, in that call, they refused to identify themselves by name or in any way so that the conversation could be referenced.

Frick Electronics refused to answer our phone calls, they obviously have caller ID, because calls from our home number went to voice mail, but calls from another number were picked up promptly.

They also gave us a lot of fake sympathy remarks about "I know it must be hard to be without your television set." Yeah, I'm weird that way, I like to have use of the things I pay for, like my television and my satellite service. Perhaps your other customers don't mind you doing absolutely nothing for a week on their repair jobs, but I'm not one of them.

They took no action on helping me or repairing my set, and were nasty and rude to us when we objected to this "customer service." If you like being treated like this, by all means give them a call.

Pros: The service man who came to my house was nice.

Cons: Did nothing to repair my set and were rude, snide and sarcastic when we asked why.

 

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