Franklin County Glass

★★★☆☆
  • 2010 Hwy A

    Washington, MO 63090

    Map & Directions
  • 636-239-7357

About Franklin County Glass

Categories
  • Glass Work
Details
  • Glass Repair
Hours
M-F 8am-5pm, Sa-Su Closed
Special Offer
Call Today
Emails
  • info@franklincountyglass.com
Year Established
  • 1970
Keywords
  • Commercial Glass Repairs
  • Glass Repairs
  • Residential Glass Repairs
  • Windshields
Payment Options
  • American Express
  • Cash
  • Check
  • Discover
  • MasterCard
  • Visa
Services
  • All Auto Glass Replaced
  • Windshield Repairs
  • Rock Chip Repair
  • Tractor Glass
  • Heavy Equipment Services
  • Plate Glass
  • Glass Doors
  • Insulated Glass
  • Obscure Glass
  • Mirrors
  • Picture Windows
  • Glass Picture Frame Repair
  • Framed Prints

Home Construction & Remodeling

Home Construction & Remodeling
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2.75 4
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We had a wonderful experience with this company. They installed a frameless glass shower enclosure in our bath. There were problems with the level of the shower the day they came to install. Being the professionals they are, they wouldn't install until the shower was exactly level to insure proper installation of the glass. In effect, they had wasted at least 3 hours of their time driving to the house only to turn around and return to Washington. The installer insured me all was okay and they would come back as soon as we could straighten out the problem on our end.They did and I am thrilled with this high quality glass enclsosure. I highly recommend them.

5
★★★★★

We had a wonderful experience with this company. They installed a frameless glass shower enclosure in our bath. There were problems with the level of the shower the day they came to install. Being the professionals they are, they wouldn't install until the shower was exactly level to insure proper installation of the glass. In effect, they had wasted at least 3 hours of their time driving to the house only to turn around and return to Washington. The installer insured me all was okay and they would come back as soon as we could straighten out the problem on our end.They did and I am thrilled with this high quality glass enclsosure. I highly recommend them.

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Horrible Customer service. I had an appointment scheduled and they couldn't tell me an exact time of arrival but told me what time they would leave from Washington to get here. I calculated the time to our garage based on google maps. Apparently google maps gave me a greater time and I wasn't there when they arrived. The dispatcher proceeded to argue with me on the phone for 5 minutes telling me that she said he would BE there at 8:45 versus LEAVE at 8:45 (I had asked the arrival time several times). Regardless of details you never argue with a customer, you apologize for the misunderstanding and try to work something out. Apparently they don't believe in good customer service here though. We looked up new quotes and found someone willing to make the repair in any weather at our place for 20 dollars cheaper when this company wanted 40+ degree weather or a heated garage. I will not be rescheduling here and will be referring friends elsewhere. I've never felt so disrespected on the phone by a company before.

0
★☆☆☆☆

Horrible Customer service. I had an appointment scheduled and they couldn't tell me an exact time of arrival but told me what time they would leave from Washington to get here. I calculated the time to our garage based on google maps. Apparently google maps gave me a greater time and I wasn't there when they arrived. The dispatcher proceeded to argue with me on the phone for 5 minutes telling me that she said he would BE there at 8:45 versus LEAVE at 8:45 (I had asked the arrival time several times). Regardless of details you never argue with a customer, you apologize for the misunderstanding and try to work something out. Apparently they don't believe in good customer service here though. We looked up new quotes and found someone willing to make the repair in any weather at our place for 20 dollars cheaper when this company wanted 40+ degree weather or a heated garage. I will not be rescheduling here and will be referring friends elsewhere. I've never felt so disrespected on the phone by a company before.

Pros: Willing to come to you

Cons: If it's winter and you don't have a heated garage, forget it

.

Horrible Customer service. I had an appointment scheduled and they couldn't tell me an exact time of arrival but told me what time they would leave from Washington to get here. I calculated the time to our garage based on google maps. Apparently google maps gave me a greater time and I wasn't there when they arrived. The dispatcher proceeded to argue with me on the phone for 5 minutes telling me that she said he would BE there at 8:45 versus LEAVE at 8:45 (I had asked the arrival time several times). Regardless of details you never argue with a customer, you apologize for the misunderstanding and try to work something out. Apparently they don't believe in good customer service here though. We looked up new quotes and found someone willing to make the repair in any weather at our place for 20 dollars cheaper when this company wanted 40+ degree weather or a heated garage. I will not be rescheduling here and will be referring friends elsewhere. I've never felt so disrespected on the phone by a company before.

1
★☆☆☆☆

Horrible Customer service. I had an appointment scheduled and they couldn't tell me an exact time of arrival but told me what time they would leave from Washington to get here. I calculated the time to our garage based on google maps. Apparently google maps gave me a greater time and I wasn't there when they arrived. The dispatcher proceeded to argue with me on the phone for 5 minutes telling me that she said he would BE there at 8:45 versus LEAVE at 8:45 (I had asked the arrival time several times). Regardless of details you never argue with a customer, you apologize for the misunderstanding and try to work something out. Apparently they don't believe in good customer service here though. We looked up new quotes and found someone willing to make the repair in any weather at our place for 20 dollars cheaper when this company wanted 40+ degree weather or a heated garage. I will not be rescheduling here and will be referring friends elsewhere. I've never felt so disrespected on the phone by a company before.

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I have had a recent experiance with these guys where I slammed my door to hard and broke the clips on my car window. I took out my window borught it to them and they glues on new clips. The next day I picked it up and installed it for $20. The best part about the facotry plastic clips are now replaced with metal. Don't pass these guys up for auto glass repair.

4
★★★★☆

I have had a recent experiance with these guys where I slammed my door to hard and broke the clips on my car window. I took out my window borught it to them and they glues on new clips. The next day I picked it up and installed it for $20. The best part about the facotry plastic clips are now replaced with metal. Don't pass these guys up for auto glass repair.

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