Happy Hollow Pet Lodge

★★★☆☆

About Happy Hollow Pet Lodge

Hours
Access Sunday

Pets & Animals

Pets & Animals
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While we have been pleased with Happy Hollow for previous stays, we will not return again. They did not feed our dogs their dinner meals or pill supplements for 2 out of the 3 nights they stayed. I had carefully put each morning and evening meal and pills in individual serve plastic bags and when we arrived to pick them up, two of the meals and pills were still in the individual boxes by dogs. I also counted a prescription that one of our dogs is on for hip dysplasia and he received 3 too many pills! (I've now called the vet to find out what we should do.) When I asked how they could not feed our dogs on two days, there was no explanation or apology. The owner simply said "guess you should take your dogs elsewhere"! Yes I will.

1
★☆☆☆☆

While we have been pleased with Happy Hollow for previous stays, we will not return again. They did not feed our dogs their dinner meals or pill supplements for 2 out of the 3 nights they stayed. I had carefully put each morning and evening meal and pills in individual serve plastic bags and when we arrived to pick them up, two of the meals and pills were still in the individual boxes by dogs. I also counted a prescription that one of our dogs is on for hip dysplasia and he received 3 too many pills! (I've now called the vet to find out what we should do.) When I asked how they could not feed our dogs on two days, there was no explanation or apology. The owner simply said "guess you should take your dogs elsewhere"! Yes I will.

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Each time I board my dogs at Happy Hollow Pet Lodge I always have a great experience. The staff is oh so friendly and are always going out of their way to help. I love it they are open Sunday's 5-6 for you to pick up your pets!!
I have also had my dog trained by Richard and he is the most professional, and really helped me help my dog!! I would definitely recommend his training to everyone

5
★★★★★

Each time I board my dogs at Happy Hollow Pet Lodge I always have a great experience. The staff is oh so friendly and are always going out of their way to help. I love it they are open Sunday's 5-6 for you to pick up your pets!!
I have also had my dog trained by Richard and he is the most professional, and really helped me help my dog!! I would definitely recommend his training to everyone

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We are very unhappy with Happy Hollow Pet Lodge. We have taken our dogs there several times and everything WAS fine. There was one time when we went to pick up our golden and they told us they only had one golden and it was not ours. His name was Jack. We were devastated and I asked to see the dog. It was ours. We still ended up going back as we were confident that they had just made a mistake. My folks kept their dogs there once when they were here from WI because we had to go to KC. They had to throw out the dogs blankets and pillows on the way back home to WI because they stunk so bad of urine. They asked us why we would go there with ours - but up to that point everything had been OK. We took our dogs back this last Christmas. We should have listened to our folks. Our golden smelled like urine and looked like he had been laying in it when we picked him up. I could hardly stand the smell in our vehicle. I called today to see if they had any openings..only as a last resort. They did. I told them we would like to reserve; however, we were unhappy and it was a last resort. I told him that our golden smelled like urine when we picked him up the last time we were there. I also asked to see their facilities because everywhere we have ever been we have been able to see them. I asked this when we first started going there and they said no. Now I understand why. The owner then calls back today immediately and says they can't take our dogs. She did not explain why. She apparently did not care to know what the complaint was. We complain so they do not take us? That's OK, we have another option for someone to house sit our dogs anyway which is much better. Early on I recommended this place to two of our friends. They took their dogs once and will not go back. Thay have also now lost our services for good. So, that is three unhappy customers, plus my parents which makes...a total of 6 dogs that will never return to that place. I sure thought the owner would like to know why her customers were unhappy. I called back again and the owner would not talk to me. I talked to an employee and she said that if I would have wanted a grooming over Christmas then I could have asked for it. I told her grooming or not, the dog should not have smelled and looked like he had been laying in urine. He was just a flat our poorly cared for dog. We will never return to Happy Hollow and I strongly do not recommend it. Another thing is that they always have openings....when we have tried to get into other kennels they are always full. Now I know why Happy Hollow always has openings.

1
★☆☆☆☆

We are very unhappy with Happy Hollow Pet Lodge. We have taken our dogs there several times and everything WAS fine. There was one time when we went to pick up our golden and they told us they only had one golden and it was not ours. His name was Jack. We were devastated and I asked to see the dog. It was ours. We still ended up going back as we were confident that they had just made a mistake. My folks kept their dogs there once when they were here from WI because we had to go to KC. They had to throw out the dogs blankets and pillows on the way back home to WI because they stunk so bad of urine. They asked us why we would go there with ours - but up to that point everything had been OK. We took our dogs back this last Christmas. We should have listened to our folks. Our golden smelled like urine and looked like he had been laying in it when we picked him up. I could hardly stand the smell in our vehicle. I called today to see if they had any openings..only as a last resort. They did. I told them we would like to reserve; however, we were unhappy and it was a last resort. I told him that our golden smelled like urine when we picked him up the last time we were there. I also asked to see their facilities because everywhere we have ever been we have been able to see them. I asked this when we first started going there and they said no. Now I understand why. The owner then calls back today immediately and says they can't take our dogs. She did not explain why. She apparently did not care to know what the complaint was. We complain so they do not take us? That's OK, we have another option for someone to house sit our dogs anyway which is much better. Early on I recommended this place to two of our friends. They took their dogs once and will not go back. Thay have also now lost our services for good. So, that is three unhappy customers, plus my parents which makes...a total of 6 dogs that will never return to that place. I sure thought the owner would like to know why her customers were unhappy. I called back again and the owner would not talk to me. I talked to an employee and she said that if I would have wanted a grooming over Christmas then I could have asked for it. I told her grooming or not, the dog should not have smelled and looked like he had been laying in urine. He was just a flat our poorly cared for dog. We will never return to Happy Hollow and I strongly do not recommend it. Another thing is that they always have openings....when we have tried to get into other kennels they are always full. Now I know why Happy Hollow always has openings.

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Happy Hollow is an excellent boarding kennel. Your dog will have his/her own indoor/outdoor living area and cats have a beautiful natural exercise area. Make sure you ask about other pets they will board too.

4
★★★★☆

Happy Hollow is an excellent boarding kennel. Your dog will have his/her own indoor/outdoor living area and cats have a beautiful natural exercise area. Make sure you ask about other pets they will board too.

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