Byerly RV Center

★★☆☆☆
  • 295 E 5th St

    Eureka, MO 63025

    Map & Directions
  • 636-938-2000

Automotive

Automotive
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2.0 4
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I Never leave reviews. If I do, I always make sure to have something nice to say or dont say it at all. I had to post this based on my last experience. I can only hope this will prevent people from ever looking or even buying an RV from this place. You have read some other reviews about them being deceptive. Thats just in the buying process. You buy an RV - I promise you will need service. I shopped initially at Byerly RV in hopes of purchasing a Toy Hauler. Based on my experience - I did not feel comfortable with the information I was being provided. I knew my wife and I were going to purchase one - just had to find the right RV. I made sure to ask the Salesperson if they Service RV's if you dont purchase from Them. He Said - No Problem - we dont turn anyone away. He said you may have to wait a little longer since Customers that purchased do take priority. I was fine with that since I look for the end of season for repairs and extra wait time was ok. Unless an emergency - Ugghhh. So I purchased a Cyclone 4100 in Ohio. I had no choice - no one sold them locally here in St Louis. After our purchase 2 months ago - we made our punch list. I called Byerly RV and WOW - I was shocked on how I was treated on the Phone. Felt like I was standing in a police line up. I didnt even have a chance to tell her what I needed and I felt like I was bothering her by calling. I was upfront and told her that I did not purchase the RV from them but was hoping I could get in for Service. She said - we dont service unless you purchase from us. I said - I can wait. She said - No Period - we dont. I guess I was a little upset that they would not even consider servicing my RV but it was the way she said it.

So I called back to talk to a manager. Maybe she was having a bad day. I left 2 messages today. I was told by the Same Lady that she would take my number and have the manager call me. No such luck. With the Economy the way it is you would think someone would love to have the work - even if I could not get priority service.

If this is the way they handle customers, I'm glad I did not make a purchase from Byerly RV. Based on other Reviews I have read - I guess I should have expected this to happen. Knowing what the salesperson said - we thought this would not be a big issue.

There are many choices when it comes to a place to buy your RV. I would make sure that Byerly RV is the last place you shop if you HAVE TO. What they tell you is not always true. Do you want to buy from someone you can trust. Byerly is not the place.

I hope this helps a future buyer to avoid a mistake. Thanks.

1
★☆☆☆☆

I Never leave reviews. If I do, I always make sure to have something nice to say or dont say it at all. I had to post this based on my last experience. I can only hope this will prevent people from ever looking or even buying an RV from this place. You have read some other reviews about them being deceptive. Thats just in the buying process. You buy an RV - I promise you will need service. I shopped initially at Byerly RV in hopes of purchasing a Toy Hauler. Based on my experience - I did not feel comfortable with the information I was being provided. I knew my wife and I were going to purchase one - just had to find the right RV. I made sure to ask the Salesperson if they Service RV's if you dont purchase from Them. He Said - No Problem - we dont turn anyone away. He said you may have to wait a little longer since Customers that purchased do take priority. I was fine with that since I look for the end of season for repairs and extra wait time was ok. Unless an emergency - Ugghhh. So I purchased a Cyclone 4100 in Ohio. I had no choice - no one sold them locally here in St Louis. After our purchase 2 months ago - we made our punch list. I called Byerly RV and WOW - I was shocked on how I was treated on the Phone. Felt like I was standing in a police line up. I didnt even have a chance to tell her what I needed and I felt like I was bothering her by calling. I was upfront and told her that I did not purchase the RV from them but was hoping I could get in for Service. She said - we dont service unless you purchase from us. I said - I can wait. She said - No Period - we dont. I guess I was a little upset that they would not even consider servicing my RV but it was the way she said it.

So I called back to talk to a manager. Maybe she was having a bad day. I left 2 messages today. I was told by the Same Lady that she would take my number and have the manager call me. No such luck. With the Economy the way it is you would think someone would love to have the work - even if I could not get priority service.

If this is the way they handle customers, I'm glad I did not make a purchase from Byerly RV. Based on other Reviews I have read - I guess I should have expected this to happen. Knowing what the salesperson said - we thought this would not be a big issue.

There are many choices when it comes to a place to buy your RV. I would make sure that Byerly RV is the last place you shop if you HAVE TO. What they tell you is not always true. Do you want to buy from someone you can trust. Byerly is not the place.

I hope this helps a future buyer to avoid a mistake. Thanks.

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Their one year trade-in policy is complete BS. I was told there were no limitations, but when I tried to use it I was suddenly told that there were limitations to what I could trade up to, and you must pay the much higher full price (not their advertised price) on what you are trying to tade to. VERY DECEPTIVE.\r\n\r\nNot all but many of their service and parts people are very rude. Herb in parts seems to take pleasure in making you feel stupid and an inconvenience. I will never buy anything there again.\r\n

0
★☆☆☆☆

Their one year trade-in policy is complete BS. I was told there were no limitations, but when I tried to use it I was suddenly told that there were limitations to what I could trade up to, and you must pay the much higher full price (not their advertised price) on what you are trying to tade to. VERY DECEPTIVE.\r\n\r\nNot all but many of their service and parts people are very rude. Herb in parts seems to take pleasure in making you feel stupid and an inconvenience. I will never buy anything there again.\r\n

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Their one year trade-in policy is complete BS. I was told there were no limitations, but when I tried to use it I was suddenly told that there were limitations to what I could trade up to, and you must pay the much higher full price (not their advertised price) on what you are trying to tade to. VERY DECEPTIVE.

Not all but many of their service and parts people are very rude. Herb in parts seems to take pleasure in making you feel stupid and an inconvenience. I will never buy anything there again.

2
★★☆☆☆

Their one year trade-in policy is complete BS. I was told there were no limitations, but when I tried to use it I was suddenly told that there were limitations to what I could trade up to, and you must pay the much higher full price (not their advertised price) on what you are trying to tade to. VERY DECEPTIVE.

Not all but many of their service and parts people are very rude. Herb in parts seems to take pleasure in making you feel stupid and an inconvenience. I will never buy anything there again.

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Super place to shop for any RV, new or used. They have any kind of unit you might be looking for. Trailers, pop-ups, class C RV's and on and on. Stop by and give these guys a chance. They are great to deal with.

4
★★★★☆

Super place to shop for any RV, new or used. They have any kind of unit you might be looking for. Trailers, pop-ups, class C RV's and on and on. Stop by and give these guys a chance. They are great to deal with.

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Message from Byerly RV Center

Since 1948 Byerly RV has been serving the RV owner. Acres of RVs, the area's largest RV parts store, and service bays that reach to the sky. Byerly, in Eureka, Missouri, is just 20 minutes from downtown St. Louis on Highway I-44 - the old Route 66. We sell motor homes, travel trailers, fifth wheels, folding campers, truck campers and sport recreational vehicles from most manufacturers. Call us today or visit us online.

 

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