Veolia Environmental Svc

★★★☆☆
  • 13932 Saint Charles Rock Rd

    Bridgeton, MO 63044

    Map & Directions
  • 314-567-1800

Communications & Utilities

Communications & Utilities
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Ugh! I have had to call numerous amounts of times to inquire why my subdivision's trash had not been picked up. Also, our neighborhood was not made aware of the new schedule change from two days a week to just ONE day a week. WTF?! I give

3
★★★★★

Ugh! I have had to call numerous amounts of times to inquire why my subdivision's trash had not been picked up. Also, our neighborhood was not made aware of the new schedule change from two days a week to just ONE day a week. WTF?! I give

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First, I do not remember getting a letter they were switching all our accounts over from Veolia to Allied Waste. We are going on 3 weeks in a row where the recycling has not been picked up. The 1st week, I watched the guy just drive by.

3
★★★★★

First, I do not remember getting a letter they were switching all our accounts over from Veolia to Allied Waste. We are going on 3 weeks in a row where the recycling has not been picked up. The 1st week, I watched the guy just drive by.

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So I was on my way down the driveway at 7am this morning with my trash and overflowing recycling bin. As I approached the end of my driveway the recycling truck drove right on by. Figuring the driver saw me putting this out there and

3
★★★★★

So I was on my way down the driveway at 7am this morning with my trash and overflowing recycling bin. As I approached the end of my driveway the recycling truck drove right on by. Figuring the driver saw me putting this out there and

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These guys have really come arount in the last year or two, I used to hate that I had to use them in my town, but man they really do a nice job and have won me over. Good job Hazelwood!.

5
★★★★★

These guys have really come arount in the last year or two, I used to hate that I had to use them in my town, but man they really do a nice job and have won me over. Good job Hazelwood!.

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.

I have to say I am pretty impressed with these guys. the river I have has a great attitude for a guy who has been working all alone all day when its over a hundred outside. He actually took the time to stop his truck and pick up the trash that blew out of his truck when he went from one house to another. I highly recommend these guys!

2
★★★★★

I have to say I am pretty impressed with these guys. the river I have has a great attitude for a guy who has been working all alone all day when its over a hundred outside. He actually took the time to stop his truck and pick up the trash that blew out of his truck when he went from one house to another. I highly recommend these guys!

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We have had nothing but great service from Veolia in our area of West County. and, we are thrilled to have just one trash hauler go through the subdivision. Now we don't have trash cans lining the street every day of the week.

5
★★★★★

We have had nothing but great service from Veolia in our area of West County. and, we are thrilled to have just one trash hauler go through the subdivision. Now we don't have trash cans lining the street every day of the week.

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.

I see so many people putting out their trash after the trashman has gone by and want to blame the company or driver for their own stupidity. The company as with ALL other companies have rules and most people seem to think they are special and they do not apply to them. The rule for my area states that the trash must be out by 6 a.m. and nothing over 50lbs.... not put it out a 11 a.m. because thats when you happen to see his truck go by every monday. People must be more responsible!!

2
★★★★★

I see so many people putting out their trash after the trashman has gone by and want to blame the company or driver for their own stupidity. The company as with ALL other companies have rules and most people seem to think they are special and they do not apply to them. The rule for my area states that the trash must be out by 6 a.m. and nothing over 50lbs.... not put it out a 11 a.m. because thats when you happen to see his truck go by every monday. People must be more responsible!!

Pros: They pick up trash as their supposed to.

Cons: none

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IT'S BEEN 15 DAYS AND 5 PHONE CALLS, BUT THEY STILL HAVEN'T PICKED UP THE CHAIR WE HAVE AT THE CURB.

0
★☆☆☆☆

IT'S BEEN 15 DAYS AND 5 PHONE CALLS, BUT THEY STILL HAVEN'T PICKED UP THE CHAIR WE HAVE AT THE CURB.

Pros: PEOPLE ON PHONE ARE VERY POLITE

Cons: THEY DON'T DO WHAT THEY SAY

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not only has VEOLIA attempted to double bill me, they also spilled hydraulic fluid all over the street in front of my house, on my front lawn and all through the neighborhood at every stop that they actuated the compactor. i witnessed the spill /spray occuring in front of my house on tuesday november 23rd. i stopped the driver of the truck and let him know what was going on. i also instantly called veoilia to let them know what happened. they came and fixed their truck but never returned to clean up the gallon+ hydraulic fluid on the street in front of my house. the nex day, while walking my dog through the neighborhood, i noticed that my house was not the only place that a spill occured. there were several spots in the neighborhood where there was at least a gallon of fluid on the street. people have been unknowingly walking themselves and their dogs through this nasty stuff and tracking it into their homes. i took pics of the spill in fron of my house a week after it occured. they are suppose to be picking up the trash, not create an environmental hazzard and leave it to rinse into the storm drains and comtaminate the ground water. im disgusted.

0
★☆☆☆☆

not only has VEOLIA attempted to double bill me, they also spilled hydraulic fluid all over the street in front of my house, on my front lawn and all through the neighborhood at every stop that they actuated the compactor. i witnessed the spill /spray occuring in front of my house on tuesday november 23rd. i stopped the driver of the truck and let him know what was going on. i also instantly called veoilia to let them know what happened. they came and fixed their truck but never returned to clean up the gallon+ hydraulic fluid on the street in front of my house. the nex day, while walking my dog through the neighborhood, i noticed that my house was not the only place that a spill occured. there were several spots in the neighborhood where there was at least a gallon of fluid on the street. people have been unknowingly walking themselves and their dogs through this nasty stuff and tracking it into their homes. i took pics of the spill in fron of my house a week after it occured. they are suppose to be picking up the trash, not create an environmental hazzard and leave it to rinse into the storm drains and comtaminate the ground water. im disgusted.

Cons: environmental hazard creator

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WE were forced to use this service because I live in the Unicorp St. Louis they have been nothing but trouble. They double bill many times along with not coming to pick up your trash. They missed my pick up and I called that day and for 4 days they said they would come out but they never did. I had to go to the manager to get a credit and then he said he was "doing me a favor" The customer service is terrible they are not friendly nor are they willing to work with on your bill...for some of us that have lost our jobs at the time. They don't care at all unfortunately we have another 2 years with them....I wish I had Waste Management back now they were great to work with. STL County you made a big mistake with them....next time leave it up to the people that would be affected by this. My Rating is Very POOR!!!

0
★☆☆☆☆

WE were forced to use this service because I live in the Unicorp St. Louis they have been nothing but trouble. They double bill many times along with not coming to pick up your trash. They missed my pick up and I called that day and for 4 days they said they would come out but they never did. I had to go to the manager to get a credit and then he said he was "doing me a favor" The customer service is terrible they are not friendly nor are they willing to work with on your bill...for some of us that have lost our jobs at the time. They don't care at all unfortunately we have another 2 years with them....I wish I had Waste Management back now they were great to work with. STL County you made a big mistake with them....next time leave it up to the people that would be affected by this. My Rating is Very POOR!!!

Pros: None

Cons: They are Terrible

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Have had this trash service for years with no problems until recently. Have failed to pick up my trash twice in the last month. Called the first time said they would have someone out and they never showed until the next scheduled pick up. Happened again this week called and waiting to see if they show up. Plan on changing waste companies, to bad they were good until recently. Don't know what happened.

0
★☆☆☆☆

Have had this trash service for years with no problems until recently. Have failed to pick up my trash twice in the last month. Called the first time said they would have someone out and they never showed until the next scheduled pick up. Happened again this week called and waiting to see if they show up. Plan on changing waste companies, to bad they were good until recently. Don't know what happened.

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got a bill in mid Dec for the FIRST time from this company regarding St Louis county mandated this trash service, yet they billed me from Oct-Dec. I had to pay $45 for services I was completely unaware of. And it is now Feb and THEY HAVE NEVER EVER PICKED UP MY TRASH! I even put it out a day early. And I got another bill for $38!!!!!! I call & call but nearly impossible to get through to a live person and once you do they are rude. They offered to take 1 week of service off my bill. 1 week? I still have to pay $81. Unbelievable! Trash sits for days after pick up date, then animals get into it & I have to spend an hour picking up trash out of the yard & road! Then I have to take it elsewhere! Wish I had this kinda job where you don't do squat and still get paid! St Louis Co was of no help either, but what's new?

0
★☆☆☆☆

got a bill in mid Dec for the FIRST time from this company regarding St Louis county mandated this trash service, yet they billed me from Oct-Dec. I had to pay $45 for services I was completely unaware of. And it is now Feb and THEY HAVE NEVER EVER PICKED UP MY TRASH! I even put it out a day early. And I got another bill for $38!!!!!! I call & call but nearly impossible to get through to a live person and once you do they are rude. They offered to take 1 week of service off my bill. 1 week? I still have to pay $81. Unbelievable! Trash sits for days after pick up date, then animals get into it & I have to spend an hour picking up trash out of the yard & road! Then I have to take it elsewhere! Wish I had this kinda job where you don't do squat and still get paid! St Louis Co was of no help either, but what's new?

Pros: Nothing

Cons: Everything!!!!!!!!!

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TERRIBLE. Complete lack of customer service on the phone. Waste pickup is erratic at best. Never know when they will actually feel like showing up to remove the garbage. St. Louis County really screwed us with this deal. With no competition, this "waste service" will never improve. Government meddling at it's best! Thanks for nothing.

0
★☆☆☆☆

TERRIBLE. Complete lack of customer service on the phone. Waste pickup is erratic at best. Never know when they will actually feel like showing up to remove the garbage. St. Louis County really screwed us with this deal. With no competition, this "waste service" will never improve. Government meddling at it's best! Thanks for nothing.

Pros: are you kidding?

Cons: name it

.

STL county just switched us over to this company, and I paid my bill--yet they have NEVER come to pick up my trash! I sent them an email asking for the day of pickup, and NO RESPONSE. Now, I have been sitting on hold for 20 minutes waiting for someone at customer service to pick up! THANKS FOR NOTHING STL COUNTY!

0
★☆☆☆☆

STL county just switched us over to this company, and I paid my bill--yet they have NEVER come to pick up my trash! I sent them an email asking for the day of pickup, and NO RESPONSE. Now, I have been sitting on hold for 20 minutes waiting for someone at customer service to pick up! THANKS FOR NOTHING STL COUNTY!

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Worst EVER, I can't even believe how bad this service is. Just watched them come by and take a box and leave 3 cans of rotted garbage (because they haven't picked up in weeks...). Completely unsatisfied with this... What's the recourse - you can't ever get anyone on the phone!!!

0
★☆☆☆☆

Worst EVER, I can't even believe how bad this service is. Just watched them come by and take a box and leave 3 cans of rotted garbage (because they haven't picked up in weeks...). Completely unsatisfied with this... What's the recourse - you can't ever get anyone on the phone!!!

Pros: not a thing

Cons: absolutely horrible

.

This company does not pick up recycling in a timely manner. Although we as a neighborhood have paid our bills, our recycling is still not picked up when promised. It is really funny that our trash is picked up when promised, but the recycling is left on the curb. It is extremely interesting that I noticed a recycling truck one block from my home when I returned from school today, just to find out that my recycling was not picked up. I left the container on the curb and at 6:30 PM I looked out to realize that the recycling container was still full of recycling material. I am very disappointed with Veolia's service and trying to contact anyone at their offices during work hours is next to impossible. I am sorry that I do not have 30 minutes to hold while waiting for a representative to speak with me. I do not recommend this company to anyone who does have a choice.

0
★☆☆☆☆

This company does not pick up recycling in a timely manner. Although we as a neighborhood have paid our bills, our recycling is still not picked up when promised. It is really funny that our trash is picked up when promised, but the recycling is left on the curb. It is extremely interesting that I noticed a recycling truck one block from my home when I returned from school today, just to find out that my recycling was not picked up. I left the container on the curb and at 6:30 PM I looked out to realize that the recycling container was still full of recycling material. I am very disappointed with Veolia's service and trying to contact anyone at their offices during work hours is next to impossible. I am sorry that I do not have 30 minutes to hold while waiting for a representative to speak with me. I do not recommend this company to anyone who does have a choice.

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I have had Veolia pick up bulk items many times from my house and never had a problem. I call, thel tell me what day to put it out, and it is gone before I know it. I do not know what part of town these other people live in, but in West County Veolia is great.

2
★★★★★

I have had Veolia pick up bulk items many times from my house and never had a problem. I call, thel tell me what day to put it out, and it is gone before I know it. I do not know what part of town these other people live in, but in West County Veolia is great.

Pros: Punctual, courteous, on time

Cons: None I can think of

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Rarely picks up the trash on the days scheduled terrible customer service and way over priced. The first day of the stl county trash pick up from them everyone in the neighborhood had the trash out as we were instructed and it was never picked up

0
★☆☆☆☆

Rarely picks up the trash on the days scheduled terrible customer service and way over priced. The first day of the stl county trash pick up from them everyone in the neighborhood had the trash out as we were instructed and it was never picked up

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The St. Louis County Council really ripped off the citizens. Veolia's customer service is the worst I've encountered in a long time.

0
★☆☆☆☆

The St. Louis County Council really ripped off the citizens. Veolia's customer service is the worst I've encountered in a long time.

 

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