Westrich Photography

★★★★★
  • 7925 Clayton Rd

    Saint Louis, MO 63117

    Map & Directions
  • 314-721-3300

About Westrich Photography

Hours
Tuesday - Friday 10-6 or by appointment

Personal Services

Personal Services
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Just shot at Westrich Photography. Very professional, and got my pictures promptly!

3
★★★★★

Just shot at Westrich Photography. Very professional, and got my pictures promptly!

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I enjoyed that we were free to be ourselves at the shoot on the beach and the photos turned out just beautiful

3
★★★★★

I enjoyed that we were free to be ourselves at the shoot on the beach and the photos turned out just beautiful

.

Great Wedding Photography! We highly recommend Westrich Photography to anyone who is looking for a more relaxed and fun wedding.

3
★★★★★

Great Wedding Photography! We highly recommend Westrich Photography to anyone who is looking for a more relaxed and fun wedding.

.

Thanks a lot, we all sure had fun working with you! You made us feel relaxed and made us laugh and just be ourselves. Very professional photography!

3
★★★★★

Thanks a lot, we all sure had fun working with you! You made us feel relaxed and made us laugh and just be ourselves. Very professional photography!

.

You took special care to capture every moment and save them for all to see. Thank you!

3
★★★★★

You took special care to capture every moment and save them for all to see. Thank you!

.

Wedding Date: August 27, 2011
Wedding Album Received:August 8, 2012

We got married last summer and hired Westrich as our photographer. The only thing I wish I could do over from my wedding was our decision to hire Westrich. The first thing I should mention is that we live in Chicago which we told Rob when we met for a consultation. He assured us that living in a different city wouldn??t be a problem and that we could handle everything we needed to (except for the day of) remotely. Rob was fine to deal with leading up to the wedding.
He asked us to meet with him 3 days before the wedding when get got in town to touch base before the big day and that the meeting should only take 30 minutes. When we met with him he kept going on and on about how our wedding itinerary did not make sense. I repeatedly asked him to contact our wedding planner if he had questions because I did not put the itinerary together. Finally, after taking over an hour of time and making us late for other appointments we finally told him we had to leave. I was very confused why a photographer would try to stress the bride out three days before a wedding over something that she didn??t create.

All of these previous issues I could tolerate, however, what I could not tolerate was how we were treated after the wedding itself. When we had our initial meeting and decided to hire him we asked how long it normally takes to get the proofs of the pictures and the wedding album. He told us that he could move very quickly, if the process dragged on it was normally because the bride and groom were taking a long time to decide on which pictures they like ? oh, how I wish that were true. Our wedding was in August and we did not receive a single picture, not a proof or a website of proofs until Thanksgiving? 3 months after the wedding.

The pictures themselves were fine ?? but certainly not worth the headaches we encountered every other step of the way. My husband and I took three weeks to select each picture that we wanted included in the wedding book and emailed him back the spreadsheet that he asks for. So it??s Christmas time and they had all of the information they needed to create the album and have us review it for a final approval. I had to follow up with them multiple times and I sent multiple emails that went unanswered week after week asking for a status update. Finally he wrote back that we would need to come to his office to discuss the album in person. This wouldn??t have been a problem had we been told upfront that we would need to come in to the office, but he never mentioned that when we initially met and told him we didn??t live in St. Louis. We explained that we weren??t coming home for a while and that we didn??t want that to hold up the process. Again, our emails went unanswered for weeks. Finally, after my parents called he admitted that this process could be done via email.

By this time, it was April, so 4 months after we sent in our list of photos to be included in the album. This delay was solely their fault. They sent over the first draft of the album and included in the bottom of the email how much extra each edit to their proposed album was going to cost. I should add here that he is not a cheap photographer, in fact he is very expensive. Now I don??t mind paying more money for a quality product and quality service, but that is not what we received in working with him. After going back and forth on edits for a few weeks (again, long delays on e-mail responses from them) we finally got the final draft of the album. This was early May and I gave the go ahead to order the album.
So during the first week of May, I gave the green light to order the album and was told it would take 4 ?? 6 weeks to arrive. At the end of June (8 weeks later), when the album still hadn??t arrived I sent an email following up. I then had to send 3 more emails and finally call to get an update. I was told that they weren??t sure when my album would arrive and would follow up with their vendor (in N.Z.) and get back to me by the end of the day. When I still hadn??t heard by the end of the day my husband called and was told that they thought it should be ready in 2 weeks. When my husband asked if that meant it would be shipped in two weeks or arrive in two weeks he was told ??I didn??t think to ask that?. What?!? How do you not think to ask the actual date it will arrive and ask for a shipping confirmation number?

This process dragged on and on because he clearly does not care about his customers once he has their money. Perhaps the most shocking quality was that it was highly evident that he did not care about possible referral business. He was overpriced, unpleasant, did not produce photos that anyone else couldn??t have done, and had atrocious customer service skills.

Again, hiring him is the only decision I wish I could redo from our whole wedding. Hire at your own risk.

1
★☆☆☆☆

Wedding Date: August 27, 2011
Wedding Album Received:August 8, 2012

We got married last summer and hired Westrich as our photographer. The only thing I wish I could do over from my wedding was our decision to hire Westrich. The first thing I should mention is that we live in Chicago which we told Rob when we met for a consultation. He assured us that living in a different city wouldn??t be a problem and that we could handle everything we needed to (except for the day of) remotely. Rob was fine to deal with leading up to the wedding.
He asked us to meet with him 3 days before the wedding when get got in town to touch base before the big day and that the meeting should only take 30 minutes. When we met with him he kept going on and on about how our wedding itinerary did not make sense. I repeatedly asked him to contact our wedding planner if he had questions because I did not put the itinerary together. Finally, after taking over an hour of time and making us late for other appointments we finally told him we had to leave. I was very confused why a photographer would try to stress the bride out three days before a wedding over something that she didn??t create.

All of these previous issues I could tolerate, however, what I could not tolerate was how we were treated after the wedding itself. When we had our initial meeting and decided to hire him we asked how long it normally takes to get the proofs of the pictures and the wedding album. He told us that he could move very quickly, if the process dragged on it was normally because the bride and groom were taking a long time to decide on which pictures they like ? oh, how I wish that were true. Our wedding was in August and we did not receive a single picture, not a proof or a website of proofs until Thanksgiving? 3 months after the wedding.

The pictures themselves were fine ?? but certainly not worth the headaches we encountered every other step of the way. My husband and I took three weeks to select each picture that we wanted included in the wedding book and emailed him back the spreadsheet that he asks for. So it??s Christmas time and they had all of the information they needed to create the album and have us review it for a final approval. I had to follow up with them multiple times and I sent multiple emails that went unanswered week after week asking for a status update. Finally he wrote back that we would need to come to his office to discuss the album in person. This wouldn??t have been a problem had we been told upfront that we would need to come in to the office, but he never mentioned that when we initially met and told him we didn??t live in St. Louis. We explained that we weren??t coming home for a while and that we didn??t want that to hold up the process. Again, our emails went unanswered for weeks. Finally, after my parents called he admitted that this process could be done via email.

By this time, it was April, so 4 months after we sent in our list of photos to be included in the album. This delay was solely their fault. They sent over the first draft of the album and included in the bottom of the email how much extra each edit to their proposed album was going to cost. I should add here that he is not a cheap photographer, in fact he is very expensive. Now I don??t mind paying more money for a quality product and quality service, but that is not what we received in working with him. After going back and forth on edits for a few weeks (again, long delays on e-mail responses from them) we finally got the final draft of the album. This was early May and I gave the go ahead to order the album.
So during the first week of May, I gave the green light to order the album and was told it would take 4 ?? 6 weeks to arrive. At the end of June (8 weeks later), when the album still hadn??t arrived I sent an email following up. I then had to send 3 more emails and finally call to get an update. I was told that they weren??t sure when my album would arrive and would follow up with their vendor (in N.Z.) and get back to me by the end of the day. When I still hadn??t heard by the end of the day my husband called and was told that they thought it should be ready in 2 weeks. When my husband asked if that meant it would be shipped in two weeks or arrive in two weeks he was told ??I didn??t think to ask that?. What?!? How do you not think to ask the actual date it will arrive and ask for a shipping confirmation number?

This process dragged on and on because he clearly does not care about his customers once he has their money. Perhaps the most shocking quality was that it was highly evident that he did not care about possible referral business. He was overpriced, unpleasant, did not produce photos that anyone else couldn??t have done, and had atrocious customer service skills.

Again, hiring him is the only decision I wish I could redo from our whole wedding. Hire at your own risk.

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Wedding Date: August 27, 2011\r
Wedding Album Received:August 8, 2012\r
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This process dragged on and on because he clearly does not care about his customers once he has their money. Perhaps the most shocking quality was that it

3
★★★★★

Wedding Date: August 27, 2011\r
Wedding Album Received:August 8, 2012\r
\r
\r
This process dragged on and on because he clearly does not care about his customers once he has their money. Perhaps the most shocking quality was that it

.

I purchased a Groupon to use for my grandchildren and Westrich photography refused to honor it. Thankfully Groupon has wonderful service (unlike Westrich) and refunded my money.\r
\r
Clearly they overextended themselves by selling too

3
★★★★★

I purchased a Groupon to use for my grandchildren and Westrich photography refused to honor it. Thankfully Groupon has wonderful service (unlike Westrich) and refunded my money.\r
\r
Clearly they overextended themselves by selling too

.

I bought a "Groupon" to Westrich Photography for a one hour session and a high resolution CD with 10 images for $75. It was advertised as being a "$1045 value." My husband and I took our 3 month old in for family photos. First, the session

3
★★★★★

I bought a "Groupon" to Westrich Photography for a one hour session and a high resolution CD with 10 images for $75. It was advertised as being a "$1045 value." My husband and I took our 3 month old in for family photos. First, the session

.

My husband and I took our 2 week old daughter here for family portraits. We were really looking forward to it because of all the great reviews. Unfortunately, we were less than impressed. We felt the photographer was annoyed by our

3
★★★★★

My husband and I took our 2 week old daughter here for family portraits. We were really looking forward to it because of all the great reviews. Unfortunately, we were less than impressed. We felt the photographer was annoyed by our

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I want to thank you for all the wonderful shots you took. We had a great experience with you. We will be in touch before the holidays to do another session.

3
★★★★★

I want to thank you for all the wonderful shots you took. We had a great experience with you. We will be in touch before the holidays to do another session.

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Working with you guys is like what I believe heaven is. You made such a special day for us. We will now have these memories forever.

3
★★★★★

Working with you guys is like what I believe heaven is. You made such a special day for us. We will now have these memories forever.

.

Thank you so much for the beautiful portraits. I have really enjoyed them. You have true talent. It was great getting to know you.

3
★★★★★

Thank you so much for the beautiful portraits. I have really enjoyed them. You have true talent. It was great getting to know you.

.

We love our portraits. We show them off a lot. They are so special to us. Even though we have known you two shortly, you hold a special place in are hearts.

3
★★★★★

We love our portraits. We show them off a lot. They are so special to us. Even though we have known you two shortly, you hold a special place in are hearts.

.

I just wanted to tell you how much we love everything you have done. We both love all of our pictures. You guys made our special day that much more special. We will share these with generations to come.

3
★★★★★

I just wanted to tell you how much we love everything you have done. We both love all of our pictures. You guys made our special day that much more special. We will share these with generations to come.

.

I could never thank you enough. You made me look so beautiful. Everyone wants to know who took my pictures.

3
★★★★★

I could never thank you enough. You made me look so beautiful. Everyone wants to know who took my pictures.

.

Thanks for all the great work you have done. We are so impressed. You are so talented. We cant wait to show these off to our family and friends.

3
★★★★★

Thanks for all the great work you have done. We are so impressed. You are so talented. We cant wait to show these off to our family and friends.

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I want to thank you once again for all you have done. We love all of our photographs. Youll never know how much I admire your work. You are such a positive example to work with. I thank God that he brought you into our lives.

3
★★★★★

I want to thank you once again for all you have done. We love all of our photographs. Youll never know how much I admire your work. You are such a positive example to work with. I thank God that he brought you into our lives.

.

Thank you for all your awesome photographs! I enjoyed the two of you, and I really enjoyed the photo shoot!

3
★★★★★

Thank you for all your awesome photographs! I enjoyed the two of you, and I really enjoyed the photo shoot!

.

I am so pleased with my album. The pictures are absolutely beautiful and everyone that sees the pictures are so impressed with your photography.

3
★★★★★

I am so pleased with my album. The pictures are absolutely beautiful and everyone that sees the pictures are so impressed with your photography.

.

I enjoyed the slideshow esp with the music, it brought a lot of warm feelings from within about my family. The setup you recently created is beautiful, you are doing a fantastic job, keep it up!

3
★★★★★

I enjoyed the slideshow esp with the music, it brought a lot of warm feelings from within about my family. The setup you recently created is beautiful, you are doing a fantastic job, keep it up!

.

We wanted to say a big thank you for all your hard work on our special wedding day..

We had a wonderful day and now we also have wonderful photographs with which to remember it. You are the best photographer in Saint Louis, MO

3
★★★★★

We wanted to say a big thank you for all your hard work on our special wedding day..

We had a wonderful day and now we also have wonderful photographs with which to remember it. You are the best photographer in Saint Louis, MO

.

Many thanks for your help, time and patience both before and after the wedding and especially on the day itself.

We were very fortunate to have you as our wedding photographers and would happily recommend you to friends and family

3
★★★★★

Many thanks for your help, time and patience both before and after the wedding and especially on the day itself.

We were very fortunate to have you as our wedding photographers and would happily recommend you to friends and family

.

The service you provided us in the run up to, on the day of and after our wedding has been first class. Thank you both so much.

3
★★★★★

The service you provided us in the run up to, on the day of and after our wedding has been first class. Thank you both so much.

.

I love my album! Everyone who has seen it, has raved about it, several have called it 'the best wedding album ever'. It exceeded my expectations and is something I will treasure forever.

The service you provided us in the run up to, on

3
★★★★★

I love my album! Everyone who has seen it, has raved about it, several have called it 'the best wedding album ever'. It exceeded my expectations and is something I will treasure forever.

The service you provided us in the run up to, on

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Thank you so much, Westrich Photography, for such wonderful photographs. We couldn't have wished for a better album to help us remember the happiness of our wedding day.

3
★★★★★

Thank you so much, Westrich Photography, for such wonderful photographs. We couldn't have wished for a better album to help us remember the happiness of our wedding day.

.

Thank you very much for your sublime photographs. You understood how to emphasize our memorable day. We will keep a very good souvenir not only in our heart, but also with the pictures.

3
★★★★★

Thank you very much for your sublime photographs. You understood how to emphasize our memorable day. We will keep a very good souvenir not only in our heart, but also with the pictures.

 

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