Tile Source

★★★★★
  • 2605 S Hanley Rd

    Saint Louis, MO 63144

    Map & Directions
  • 314-647-5255

About Tile Source

Hours
MON-FRI 9-6 SAT 9-4 SUN CLOSED

Home & Garden

Home & Garden
More choices in Saint Louis:
Resultset_next

Anderson Custom Carpeting

603 E Washington St Ste A St Louis, MO

Resultset_next

Needham's Home Center

945 W Monroe Rd Saint Louis, MI

4.8889 9
Hi! Sign in to let us know how Tile Source was?
Write a Review
.

we waited 20 minutes in the store for someone to help us with picking a backsplash. the guy was talking to another customer who was there after us. We were not greeted when we first walked in, which was a sign of bad customer service. I

3
★★★★★

we waited 20 minutes in the store for someone to help us with picking a backsplash. the guy was talking to another customer who was there after us. We were not greeted when we first walked in, which was a sign of bad customer service. I

.

PLEASE SHOP HERE! My name is Mike Torno and I am the owner of \r
Tile Source. We have been in business for over 26 years and have always prided ourselves on how well we treat our customers and how well we conduct business. We provide an

3
★★★★★

PLEASE SHOP HERE! My name is Mike Torno and I am the owner of \r
Tile Source. We have been in business for over 26 years and have always prided ourselves on how well we treat our customers and how well we conduct business. We provide an

.

DONT SHOP HERE! \r
7/6/2012 My husband went to Tile Source after it was recommended by our contractor. He picked out a marble with the Sales Clerk Jenny and general manager Woody. Jenny and Woody discussed the marble being purchased and

3
★★★★★

DONT SHOP HERE! \r
7/6/2012 My husband went to Tile Source after it was recommended by our contractor. He picked out a marble with the Sales Clerk Jenny and general manager Woody. Jenny and Woody discussed the marble being purchased and

.

We were surprised by the large selection and the openness of the staff re: prices. We were undecided about our flooring and Martin was helpful, not overbearing and creative in assisting us. He is extremely knowledgeable about tile, its

3
★★★★★

We were surprised by the large selection and the openness of the staff re: prices. We were undecided about our flooring and Martin was helpful, not overbearing and creative in assisting us. He is extremely knowledgeable about tile, its

.

When I walked into tile source i had no idea what i was looking for! But after a day of looking around and being informed by the people that worked there, I feel like an expert now. I would definately strongly recomend going there if you

3
★★★★★

When I walked into tile source i had no idea what i was looking for! But after a day of looking around and being informed by the people that worked there, I feel like an expert now. I would definately strongly recomend going there if you

.

I went into Tile Source not 100% sure of what I wanted or what I might find. \r
I was suprised to find a great selection and friendly people.\r
It took a little time to find what I wanted but in the end I got what I wanted and my kitchen

3
★★★★★

I went into Tile Source not 100% sure of what I wanted or what I might find. \r
I was suprised to find a great selection and friendly people.\r
It took a little time to find what I wanted but in the end I got what I wanted and my kitchen

.

I am a general contractor and have been buying tile for years from Woody, and have been recomending him and the Tile Source for years. He knows his stuff, and so do the rest of the people that work there!!

3
★★★★★

I am a general contractor and have been buying tile for years from Woody, and have been recomending him and the Tile Source for years. He knows his stuff, and so do the rest of the people that work there!!

.

The first time we came into Tile Source we had a wonderful experience with design help on our project.

A few weeks later we came back to purchase. We were confronted with Woody, the manager. We were not sure what was going on but he seemed stressed out and impatient. Between that and his barking orders at the warehouse man, we decided to come back on a better day. Our return visit proved no different.

We slunk out of there purchasing nothing. It's their loss as well as ours because Tile Source has a great selection.

0
★☆☆☆☆

The first time we came into Tile Source we had a wonderful experience with design help on our project.

A few weeks later we came back to purchase. We were confronted with Woody, the manager. We were not sure what was going on but he seemed stressed out and impatient. Between that and his barking orders at the warehouse man, we decided to come back on a better day. Our return visit proved no different.

We slunk out of there purchasing nothing. It's their loss as well as ours because Tile Source has a great selection.

.

Things started well with a visit to the Manchester store but went downhill from there. We ordered two types of tiles for the bathroom, one for the shower walls and another for the bathroom floor. When the wall tiles arrived three of four boxes had broken tiles in them. Approximately half of the tiles ordered were broken in the box. A replacement box was ordered since the installer could use some of the broken tiles for partial pieces. All of tiles in this box were broken or chipped. Another box was ordered along with 5 replacement pieces, all but 7 of the 25 tiles were chipped. We gave up at this point and finished with chipped tiles. The store refused to provide any refund and is still trying to come up with a set of undamaged tiles that we don't need at this point. It may take years.

The floor tiles were marble and several of these had been patched with some type of glue. Not the type of tile that you'd want installed on the floor.

We had also purchased a couple of switch plates at the Manchester store which we tried to return at the Hanley store and were told that we'd have to take them back to the Manchester store. This makes absolutely no sense when the stores are the same company.

One other crazy thing was that when we ordered some trim pieces right at the end of the process and specifically asked that they be sent by overnight delivery to the Hanley store, which was much closer, they were, instead, delivered to the Manchester store, 30 minutes away and no one was available at either store to correct the mistake.

Do not deal with this company, especially Woody at the Hanley store.

0
★☆☆☆☆

Things started well with a visit to the Manchester store but went downhill from there. We ordered two types of tiles for the bathroom, one for the shower walls and another for the bathroom floor. When the wall tiles arrived three of four boxes had broken tiles in them. Approximately half of the tiles ordered were broken in the box. A replacement box was ordered since the installer could use some of the broken tiles for partial pieces. All of tiles in this box were broken or chipped. Another box was ordered along with 5 replacement pieces, all but 7 of the 25 tiles were chipped. We gave up at this point and finished with chipped tiles. The store refused to provide any refund and is still trying to come up with a set of undamaged tiles that we don't need at this point. It may take years.

The floor tiles were marble and several of these had been patched with some type of glue. Not the type of tile that you'd want installed on the floor.

We had also purchased a couple of switch plates at the Manchester store which we tried to return at the Hanley store and were told that we'd have to take them back to the Manchester store. This makes absolutely no sense when the stores are the same company.

One other crazy thing was that when we ordered some trim pieces right at the end of the process and specifically asked that they be sent by overnight delivery to the Hanley store, which was much closer, they were, instead, delivered to the Manchester store, 30 minutes away and no one was available at either store to correct the mistake.

Do not deal with this company, especially Woody at the Hanley store.

Pros: None

Cons: You name it

Wait, you're the expert.

If you've been to or used Tile Source, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review