Firestone Complete Auto Care

★☆☆☆☆
Whatever you drive, drive a Firestone
  • 6211 Chippewa St

    Saint Louis, MO 63109

    Map & Directions
  • 314-888-9906

About Firestone Complete Auto Care

Hours
Sunday 8:00 AM-5:00 PM, Monday 7:00 AM-7:00 PM, Tuesday 7:00 AM-7:00 PM, Wednesday 7:00 AM-7:00 PM, Thursday 7:00 AM-7:00 PM, Friday 7:00 AM-7:00 PM, Saturday 7:00 AM-6:00 PM
Reservations
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Automotive

Automotive
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1.0 6
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Everybody, please don't go here even once:

I used to have a 11-year-old Nissan Sentra. If you have had an old sentra you know how much trouble it give you. So by the way, never buy a used sentra. People tend to think about sentra as having similar reliability as other used Japanese cars such as civic or corolla. No!! they are in completely different level. And most of the sentras are made in Mexico, not the US. So, don't buy them.
Ok, back to our topic: because I had this terrible car, I had been going to this store for over 5 times. In the beginning, they just tried to push me buy new parts that I didn't already need. I tried to politely reject and they became impatient. In the last time I was there it was because my car could not start twice in the past 1 week. I honestly told them what happened and politely seek their advice, the manager guy "Randy", very impatiently told me "ok so leave it here overnight if what happened to your car is an overnight thing". First, I was so surprised and upset the way he talked. He insisted having this kind of interrigating attitude toward me, which I still don't understand on what stand he was having that kind of attitude, and on pressure I agreed to leave my car there overnight. Now I found I was so stupid to even agree. Anyway, because it was a saturday, and they were not open on Sunday, I went back there on Monday. One guy told me "everything was checked and nothing was wrong". Guess what happened? When I walked out to start my car, aha, it can't start again!!!???. First, I was happy that this happened right in their place so that I have some evidence. Second, I was so upset they can open lied like this. I think they have never checked my car during the past couple days. Ok, so now what? to cover their fault and embarrassment, they quickly inspect my car (which was having battery related issues), and said the battery needs to be changed "in order for them to examine further". Before I brought my car to them, I had the battery checked in a autozone store, and the battery is perfect. Auto zone staff concluded it should be because of the alternator is having problem. Now they are saying they have to definitely replace a battery in order for them to test the alternator. Are you kidding me?? Then, the alternator was "with no surprise needs to be changed". I was so angry the whole time, but because I need my car back ASAP and I don't want to bother finding another store. I had them go in their way. Everyone, please, don't go to this store even once. If you go there, you are paying money in exchange of fraud and humiliation. If you go there and see this manager guy called Randy leading other younger guy cheating their customers, you will know what's going on. So again, PLEASE DON"T GO THERE. This is the most horrible experience I have ever had in my adult life. DON't Go here and Don't buy a used Nissan.

1
★☆☆☆☆

Everybody, please don't go here even once:

I used to have a 11-year-old Nissan Sentra. If you have had an old sentra you know how much trouble it give you. So by the way, never buy a used sentra. People tend to think about sentra as having similar reliability as other used Japanese cars such as civic or corolla. No!! they are in completely different level. And most of the sentras are made in Mexico, not the US. So, don't buy them.
Ok, back to our topic: because I had this terrible car, I had been going to this store for over 5 times. In the beginning, they just tried to push me buy new parts that I didn't already need. I tried to politely reject and they became impatient. In the last time I was there it was because my car could not start twice in the past 1 week. I honestly told them what happened and politely seek their advice, the manager guy "Randy", very impatiently told me "ok so leave it here overnight if what happened to your car is an overnight thing". First, I was so surprised and upset the way he talked. He insisted having this kind of interrigating attitude toward me, which I still don't understand on what stand he was having that kind of attitude, and on pressure I agreed to leave my car there overnight. Now I found I was so stupid to even agree. Anyway, because it was a saturday, and they were not open on Sunday, I went back there on Monday. One guy told me "everything was checked and nothing was wrong". Guess what happened? When I walked out to start my car, aha, it can't start again!!!???. First, I was happy that this happened right in their place so that I have some evidence. Second, I was so upset they can open lied like this. I think they have never checked my car during the past couple days. Ok, so now what? to cover their fault and embarrassment, they quickly inspect my car (which was having battery related issues), and said the battery needs to be changed "in order for them to examine further". Before I brought my car to them, I had the battery checked in a autozone store, and the battery is perfect. Auto zone staff concluded it should be because of the alternator is having problem. Now they are saying they have to definitely replace a battery in order for them to test the alternator. Are you kidding me?? Then, the alternator was "with no surprise needs to be changed". I was so angry the whole time, but because I need my car back ASAP and I don't want to bother finding another store. I had them go in their way. Everyone, please, don't go to this store even once. If you go there, you are paying money in exchange of fraud and humiliation. If you go there and see this manager guy called Randy leading other younger guy cheating their customers, you will know what's going on. So again, PLEASE DON"T GO THERE. This is the most horrible experience I have ever had in my adult life. DON't Go here and Don't buy a used Nissan.

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Despite poor customer service the last couple times we've been in, we decided to give this store another chance. As we left (3 hours later than promised), we noticed a huge scratch right next to the driver's handle. It was large and obvious and new. The manager had the nerve to tell us 1) he stood next to the mechanic the entire time he worked on the car -- as if anyone would believe that--, 2) that we can't prove it was them, and 3) that there was a dent on that quarter panel, and so we would wind up having to repaint anyway. The only thing worse than our ruined paint job was this manager's attitude! I was mortified. We're telling everyone!

0
★☆☆☆☆

Despite poor customer service the last couple times we've been in, we decided to give this store another chance. As we left (3 hours later than promised), we noticed a huge scratch right next to the driver's handle. It was large and obvious and new. The manager had the nerve to tell us 1) he stood next to the mechanic the entire time he worked on the car -- as if anyone would believe that--, 2) that we can't prove it was them, and 3) that there was a dent on that quarter panel, and so we would wind up having to repaint anyway. The only thing worse than our ruined paint job was this manager's attitude! I was mortified. We're telling everyone!

.

The customer service there has gone downhill for years, but this Saturday they scratched our car! When we got the car back from an emissions test (3 hours later than promised) there was a large new scratch by the driver's handle. Manager Randy had the nerve to say 1) he was standing next the mechanic the entire time he worked on the car (which is completely unbelieveable), 2) we couldn't prove they did it!, and 3) that because we had a dent --barely visible-- at the other end of that quarter panel, we'd eventually have to repaint the car anyway. We left furious. I've never been treated so badly by an auto shop! We're filing complaints with corporate.

1
★☆☆☆☆

The customer service there has gone downhill for years, but this Saturday they scratched our car! When we got the car back from an emissions test (3 hours later than promised) there was a large new scratch by the driver's handle. Manager Randy had the nerve to say 1) he was standing next the mechanic the entire time he worked on the car (which is completely unbelieveable), 2) we couldn't prove they did it!, and 3) that because we had a dent --barely visible-- at the other end of that quarter panel, we'd eventually have to repaint the car anyway. We left furious. I've never been treated so badly by an auto shop! We're filing complaints with corporate.

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0
★☆☆☆☆
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I've now gone to this Firestone twice now, because it is so close to where I live. However, on two seperate occasions, they have not only tried to overcharge me, but say that things completely needed to be replaced when they didn't. I am confident t hat it is because of my gender and my age. I've then gone to my dad's favorite auto mechanic telling them what this Firestone fools had diagnoised only to hear that not only were they wrong, but they were making up problems with my car, and failing my inspection test to get new tags. I will never go there again, and will do whatever I can to help other people avoid getting ripped off. I know car shop-businesses are struggling for business, but this is absolutely not the way to get it! They should be ashamed of themselves.

0
★☆☆☆☆

I've now gone to this Firestone twice now, because it is so close to where I live. However, on two seperate occasions, they have not only tried to overcharge me, but say that things completely needed to be replaced when they didn't. I am confident t hat it is because of my gender and my age. I've then gone to my dad's favorite auto mechanic telling them what this Firestone fools had diagnoised only to hear that not only were they wrong, but they were making up problems with my car, and failing my inspection test to get new tags. I will never go there again, and will do whatever I can to help other people avoid getting ripped off. I know car shop-businesses are struggling for business, but this is absolutely not the way to get it! They should be ashamed of themselves.

Pros: I dont want to give them even ONE star

Cons: Unethical Business

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Needed brake pads on rear of my 2004 Mazda 3. Rotor showed signs of wear, so I mentioned that it would probably need replacing. I got charged $120 per rotor, on OE rotors that I could get for $60 for A PAIR. So they had a 400% markup. Anyway, I told the guy he was ripping me off, and he said, I'm sorry sir but I have to buy from my vendor. I needed my car, and didn't want any more run around. So I decided to pay through the nose, and then decided to write this article.

To top it off he tried to upsell me with things I didn't need, and even offered to rotate my tires for $30 after he took the measuremtns and showed a difference in wear on the front and rear tires. The fact that the rear tires were already off, and HAD THE TIME TO MAKE THE MEASUREMENTS, but not change them when the back tires were already off upset me. With 5 minutes of labor they could have made the rotation, but instead he wanted $30 for something most places charge $10 for...

Thanks for giving Firestone Tire& Service centers a bad name.

Paid $450 for 2 rear brake pads and 2 rear rotors.

1
★☆☆☆☆

Needed brake pads on rear of my 2004 Mazda 3. Rotor showed signs of wear, so I mentioned that it would probably need replacing. I got charged $120 per rotor, on OE rotors that I could get for $60 for A PAIR. So they had a 400% markup. Anyway, I told the guy he was ripping me off, and he said, I'm sorry sir but I have to buy from my vendor. I needed my car, and didn't want any more run around. So I decided to pay through the nose, and then decided to write this article.

To top it off he tried to upsell me with things I didn't need, and even offered to rotate my tires for $30 after he took the measuremtns and showed a difference in wear on the front and rear tires. The fact that the rear tires were already off, and HAD THE TIME TO MAKE THE MEASUREMENTS, but not change them when the back tires were already off upset me. With 5 minutes of labor they could have made the rotation, but instead he wanted $30 for something most places charge $10 for...

Thanks for giving Firestone Tire& Service centers a bad name.

Paid $450 for 2 rear brake pads and 2 rear rotors.

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