Quality Wood Products Inc

★☆☆☆☆

About Quality Wood Products Inc

Categories
  • Data Communication
  • Cabinet Makers
  • Furniture Stores
  • Cabinets
Details
  • Kitchen Cabinets

Home & Garden

Home & Garden
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4741 Central Street Suite # 221 Kansas City, MO

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8900 Nw Skyview Avenue Kansas City, MO

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QWP provided cabinets + installation for my ~10'x10' kitchen. We chose a cabinet type and finish that was in QWP's showroom. What QWP delivered was not of the quality in the showroom. There were multiple quality problems and approximately 1/3 of it was sent back to be corrected. Quality problems included:
1) Center island geometry was all wrong and all had to be sent back.
2) Multiple panels with wood grain torn out at crosscuts,
3) Panels with significant scratches on the finished faces,
4) Nail head sticking through the finished face
5) Discoloration from handling of the panels not sanded out prior to sealing,
6) Finish coat was inconsistent
7) Drawers and pulls were installed out of level
It has been 5+ weeks since these were sent back but QWP has not returned. I have called QWP's installation manager and even the owner of the company. QWP had committed to return to finish the job, twice, but each time nobody showed up and nobody from QWP called to inform me otherwise.

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★☆☆☆☆

QWP provided cabinets + installation for my ~10'x10' kitchen. We chose a cabinet type and finish that was in QWP's showroom. What QWP delivered was not of the quality in the showroom. There were multiple quality problems and approximately 1/3 of it was sent back to be corrected. Quality problems included:
1) Center island geometry was all wrong and all had to be sent back.
2) Multiple panels with wood grain torn out at crosscuts,
3) Panels with significant scratches on the finished faces,
4) Nail head sticking through the finished face
5) Discoloration from handling of the panels not sanded out prior to sealing,
6) Finish coat was inconsistent
7) Drawers and pulls were installed out of level
It has been 5+ weeks since these were sent back but QWP has not returned. I have called QWP's installation manager and even the owner of the company. QWP had committed to return to finish the job, twice, but each time nobody showed up and nobody from QWP called to inform me otherwise.

Pros: Good Salemanship.

Cons: Poor Quality product. Poor resolution to quality issues. Poor customer service.

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