Horrible Experience! Appointments were not kept, Over Charged on Fee's, Trainers very rude and intrusive- Took a full month before the new client service person Joanne kept her appt and met with me, Spoke with Johnny and another client service person they could not get the paper work in order. Paperwork was never sent to the Corporate office so the fees were not correct and was overcharge by almost $500, Trainer canceled appt's, When working on weights or equipment I had various trainers(on more than one occasion) ask "how long are going to be" then sit or stand waiting with their client while you try to finish your set. I have spent 2 months trying to get the payment/fee situation corrected. I have talked with the Mgr Greg McCarthy & Colleen in Corporate Accounting since 10/14 to try and resolve this matter without success. My next step is to speak with the Corporate Member Account Manager. Of course I have cancelled my membership.
Was in the women's locker room recently and there was this woman who works at a news station using her cell phone. Have no idea if she was recording the conversations in the locker room or taking pictures.
I got one of the spa packages, which took about 3.5 hours. The body massage was amazing and I will definitely be returning for more. The facial was nice, as well. The pedicurist/manicurist was a little sloppy with the polish and it was pretty minimal, but still enjoyable. The overall ambience was relaxing. The facility was clean. They didn't seem rushed and wouldn't hurry you to the next station like they do at some spas. Overall it was a great experience and I will be returning for many more massages and facials!! I will probably stick to my regular place for pedis and manis - its less money and I think they do a slightly better job.
Pros: Great massages, facials at a good price. Friendly staff. Nice atmosphere.
Cons: pedis/manis too expensive for low quality work.
Very relaxing atmosphere and great staff. In particular, Regina the pedicurist is a wonder. I've never felt so relaxed and pampered.
Pros: relaxing atmostphere, personalized service, good value
Recently went for a pregnancy massage and pedicure. This was the most relaxing massage I've ever had. Loved it. Everyone was very friendly. And the prices are the best in St. Louis.
Pros: excellent prices, helpful staff
Cons: small/unisex lkr room