Murfin's Market

★★☆☆☆
  • 604 E South St

    Ozark, MO 65721

    Map & Directions
  • 417-581-3300

About Murfin's Market

Categories

Food

Food
More choices in Ozark:
Resultset_next

Inland Food Store

763 E Broad St Ozark, AL

Resultset_next

Super Sav

288 N Union Ave Ozark, AL

2.4 5
Hi! Sign in to let us know how Murfin's Market was?
Write a Review
.

I have been shopping at Murfin's for the past 13 years. When we moved to Ozark we liked it because it was right on the way home. The store was always clean and everyone was so friendly. When my family visited they would always remark on what a nice store it was. Management would always smile and welcome everyone, it was insult if you didn't allow them to carry your groceries out to the car. (Today, they young man just looked at me and pushed my cart to me, didn't even ask if I would like help. His loss, he didn't know that I tip the carry-outs!) Management used to always say "Thank you for shopping with us!" and "We appreciate your business!" When Wal-mart built the new Super Center in town and everyone was talking about it, I would tell them that it didn't really make any difference to me that I would still do my shopping at Murfins. I am a firm believer that If we want small businesses to survive it starts with us.
However, over the past few years the store has declined and I feel you have let down your devoted customers. Management walks right by customers with not even a smile, nod or word to you now. In fact, it seems as though they have such grim and mean facial expressions. You hope they don't acknowledge you. I have worked in customer service for over 20 years and the most important rule is to treat customers as you would want to be treated.
When the store started smelling like rancid meat I stopped my weekly grocery shopping visits. There is nothing more unappealing than smelling bad food when you are shopping for groceries. I thought at first it may have been my imagination but after family and friends commented on it, I knew it was real. Today, I decided I would give it one more shot. But, after finding outdated lunch meat and outdated fresh meat on the shelves I was just appalled. As a customer, I should not have to worry about if the food I am purchasing is fresh. That is your responsibility and you owe it to your consumers to ensure everything they purchase is not expired. Also, the selection of products has decreased so much. I am very disappointed in how the owner's have allowed this store to decline.
I spend an average of $200 a week on groceries and in a one year period that is around $10K. How many customers have you lost and why? Pricing can be overcome if you offer excellent customer service and make shopping an enjoyable experience. I hate grocery shopping in Wal-mart. Too many people, the isles are crowded, and you cannot stop and compare items. They don't offer the selections you can find at a grocery store. Fresh meats, fresh produce, those things are not found at Wal-mart. Grocery stores offer better parking and you don't have to walk for miles trying to find everything. Wal-mart doesn't carry your groceries out to your car and very few of their employees know how to bag them correctly. If you employee the right management the rest will follow.
I hate to drive across town but Pricecutter Plus is my next grocery store destination.

1
★☆☆☆☆

I have been shopping at Murfin's for the past 13 years. When we moved to Ozark we liked it because it was right on the way home. The store was always clean and everyone was so friendly. When my family visited they would always remark on what a nice store it was. Management would always smile and welcome everyone, it was insult if you didn't allow them to carry your groceries out to the car. (Today, they young man just looked at me and pushed my cart to me, didn't even ask if I would like help. His loss, he didn't know that I tip the carry-outs!) Management used to always say "Thank you for shopping with us!" and "We appreciate your business!" When Wal-mart built the new Super Center in town and everyone was talking about it, I would tell them that it didn't really make any difference to me that I would still do my shopping at Murfins. I am a firm believer that If we want small businesses to survive it starts with us.
However, over the past few years the store has declined and I feel you have let down your devoted customers. Management walks right by customers with not even a smile, nod or word to you now. In fact, it seems as though they have such grim and mean facial expressions. You hope they don't acknowledge you. I have worked in customer service for over 20 years and the most important rule is to treat customers as you would want to be treated.
When the store started smelling like rancid meat I stopped my weekly grocery shopping visits. There is nothing more unappealing than smelling bad food when you are shopping for groceries. I thought at first it may have been my imagination but after family and friends commented on it, I knew it was real. Today, I decided I would give it one more shot. But, after finding outdated lunch meat and outdated fresh meat on the shelves I was just appalled. As a customer, I should not have to worry about if the food I am purchasing is fresh. That is your responsibility and you owe it to your consumers to ensure everything they purchase is not expired. Also, the selection of products has decreased so much. I am very disappointed in how the owner's have allowed this store to decline.
I spend an average of $200 a week on groceries and in a one year period that is around $10K. How many customers have you lost and why? Pricing can be overcome if you offer excellent customer service and make shopping an enjoyable experience. I hate grocery shopping in Wal-mart. Too many people, the isles are crowded, and you cannot stop and compare items. They don't offer the selections you can find at a grocery store. Fresh meats, fresh produce, those things are not found at Wal-mart. Grocery stores offer better parking and you don't have to walk for miles trying to find everything. Wal-mart doesn't carry your groceries out to your car and very few of their employees know how to bag them correctly. If you employee the right management the rest will follow.
I hate to drive across town but Pricecutter Plus is my next grocery store destination.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I couldent agree more about the meat prices, they have 5 for 25 , and i get them alot, my main concern is the cashiers, i overherd 2 of them talking during my checkout, about the christmas cash program they had going on, that some of the cashiers cheated on them,giving customers more punches than they originally purchaced, and that they themselves hadent cheated at all !!!!!!!

3
★★★☆☆

I couldent agree more about the meat prices, they have 5 for 25 , and i get them alot, my main concern is the cashiers, i overherd 2 of them talking during my checkout, about the christmas cash program they had going on, that some of the cashiers cheated on them,giving customers more punches than they originally purchaced, and that they themselves hadent cheated at all !!!!!!!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

It must be tough staying in business what with a Wal-Mart SuperCenter just a few miles down the road.

Hard or maybe impossible to compete only via selling price.

However, the produce at the "Wall" tends to be sub-par and the the meat/fish/chicken non-frozen offerings at the "Wall" are sparse due to the lack of on-site butchers.

I am forced to go with low price due to my last real job being sent overseas to enrichen America's elite class.

Now that I am, again, a member or the working-poor class I have to settle for some sub-par food items.

Murfin's is not a "premiere" market with nothing but the finest of everything but they are also not a low-cost-only joint and provides an on-site butcher and what appears to be a generally higher-quality of produce compared to some other sellers.

Additionally, some folks may need assistance in getting groceries to their vehicle and do not want to have to park a lengthy distance from the store. Murfins offers some of those perks not offered at the BIG places.

Especially for the elderly, who may be buying to feed but one or two people and, for people who tend to not eat as much as younger folks, the higher prices, generally, at Murfins and similar store-types may be a small price to pay for the benefits received.

Murfins locations are in smaller towns where the personal touch and past relationships count for something.

If my income doubled I would likely be going to Murfins since I have to feed just one person and could afford the extra cost of food at Murfins. I would revel in having access to a butcher, better quality produce and being able to help out a small business rather adding to the amassed billions of the "W people" in Arkansas.

3
★★★☆☆

It must be tough staying in business what with a Wal-Mart SuperCenter just a few miles down the road.

Hard or maybe impossible to compete only via selling price.

However, the produce at the "Wall" tends to be sub-par and the the meat/fish/chicken non-frozen offerings at the "Wall" are sparse due to the lack of on-site butchers.

I am forced to go with low price due to my last real job being sent overseas to enrichen America's elite class.

Now that I am, again, a member or the working-poor class I have to settle for some sub-par food items.

Murfin's is not a "premiere" market with nothing but the finest of everything but they are also not a low-cost-only joint and provides an on-site butcher and what appears to be a generally higher-quality of produce compared to some other sellers.

Additionally, some folks may need assistance in getting groceries to their vehicle and do not want to have to park a lengthy distance from the store. Murfins offers some of those perks not offered at the BIG places.

Especially for the elderly, who may be buying to feed but one or two people and, for people who tend to not eat as much as younger folks, the higher prices, generally, at Murfins and similar store-types may be a small price to pay for the benefits received.

Murfins locations are in smaller towns where the personal touch and past relationships count for something.

If my income doubled I would likely be going to Murfins since I have to feed just one person and could afford the extra cost of food at Murfins. I would revel in having access to a butcher, better quality produce and being able to help out a small business rather adding to the amassed billions of the "W people" in Arkansas.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Drove fourteen miles to buy London Broil roast beef on sale for $4.99 lb. in Ozark, only to find, the Willard store only carries it. They only have three store! They should state this in the adds, with the price of gas today.

1
★☆☆☆☆

Drove fourteen miles to buy London Broil roast beef on sale for $4.99 lb. in Ozark, only to find, the Willard store only carries it. They only have three store! They should state this in the adds, with the price of gas today.

Was this review helpful to you?
Ratings_icons Ratings_icons

1 out of 1 people found this review helpful.

.

I have done 80%+ of my grocery shopping at Murfins in Ozark, MO since 1991. They are very customer oriented willing to go the extra distance to provide products whenever possible. Their staff is always provide friendly and courteous help and they still provide assistance taking your groceries to the car and loading them.

4
★★★★☆

I have done 80%+ of my grocery shopping at Murfins in Ozark, MO since 1991. They are very customer oriented willing to go the extra distance to provide products whenever possible. Their staff is always provide friendly and courteous help and they still provide assistance taking your groceries to the car and loading them.

Was this review helpful to you?
Ratings_icons Ratings_icons

1 out of 1 people found this review helpful.

 

Wait, you're the expert.

If you've been to or used Murfin's Market, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review