Children's Orchard

★★★☆☆
  • 6242 N Chatham Ave

    Kansas City, MO 64151

    Map & Directions
  • 816-505-4400

About Children's Orchard

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It took well over an hour to get an offer on the clothes I brought to sell, despite the fact that I showed up before the store opened and was only third in line to have my items appraised.

And boy, was that anti-climactic. The buyer would only accept a few of my items and offered me about 50 cents a peice! The clothing I brought in was spotless, like-new and more stylish than most of what I saw in the store, so I was shocked.

Also, I did the math and found that I can continue to buy cuter, brand new clothes at the stores where I usually shop for less than the used clothes at Childrens Orchard, even with their store credit.

Here is the rest of the story of my first and last visit...

I shopped in the store for an hour while I waited for the clothes I brought in to be appraised. It was not until I went to the back room after an hour to find out why it was taking so long that I learned what had happened.

Apparently, when it was my turn for the buyer to give me an offer for my items, the buyer stood in the doorway to the back room and called my name. But I must have been at the middle or front of the store, or she did not call my name very loudly, but either way, I did not hear her and she wrongly assumed I had left the store (for which she gave me a strong lecture). So she "canceled" me!

I told her I had been in the store the whole time shopping and waiting patiently, listening for my name to be called and asked her to put me next instead of at the back of the line. But she insisted that I go to the back of the line and wait even longer for my items to be appraised.

I asked to see the manager. The cashier verified to the (acting) manager that I had been in the store the whole hour that I waited. Another customer even piped in that she had not heard the buyer call out any names the whole time she had been shopping there.

But the buyer did not care and would not compensate for her mistake by letting me go next in line.

I suggested that the buyer should have come toward the front of the store to call my name (keep in mind that it's a TINY shop), but the buyer actually retorted, "Well, I can't go to the front of the store to call out names because I do not have time. I can't waste my time with that."

The manager did not reassure me that it would not happen again. She did not suggest any solution to prevent the problem in the future. She also did not make the buyer look at my items next. Neither the manager nor the buyer apologized, although the manager did offer me a $5 gift certificate when I told her I would not be coming back and that I would tell my friends about my experience there.

A store should never put a customer in a position like that, especially, when I had told the buyer when I first arrived at the store that it was my first time there.

It is disconcerting also that they offer to give the clothing that they do not purchase from you to a charitable organization -- but there is no way to assure that they have done so.

However all the same, even if I had not had that bad experience, their prices and store credit/cash offered for your used items do not make it preferable to shop at Childrens Orchard when you can get new, more in-style clothing cheaper elsewhere. I would rather continue to donate my used clothing to children in need anyway.

1
★☆☆☆☆

It took well over an hour to get an offer on the clothes I brought to sell, despite the fact that I showed up before the store opened and was only third in line to have my items appraised.

And boy, was that anti-climactic. The buyer would only accept a few of my items and offered me about 50 cents a peice! The clothing I brought in was spotless, like-new and more stylish than most of what I saw in the store, so I was shocked.

Also, I did the math and found that I can continue to buy cuter, brand new clothes at the stores where I usually shop for less than the used clothes at Childrens Orchard, even with their store credit.

Here is the rest of the story of my first and last visit...

I shopped in the store for an hour while I waited for the clothes I brought in to be appraised. It was not until I went to the back room after an hour to find out why it was taking so long that I learned what had happened.

Apparently, when it was my turn for the buyer to give me an offer for my items, the buyer stood in the doorway to the back room and called my name. But I must have been at the middle or front of the store, or she did not call my name very loudly, but either way, I did not hear her and she wrongly assumed I had left the store (for which she gave me a strong lecture). So she "canceled" me!

I told her I had been in the store the whole time shopping and waiting patiently, listening for my name to be called and asked her to put me next instead of at the back of the line. But she insisted that I go to the back of the line and wait even longer for my items to be appraised.

I asked to see the manager. The cashier verified to the (acting) manager that I had been in the store the whole hour that I waited. Another customer even piped in that she had not heard the buyer call out any names the whole time she had been shopping there.

But the buyer did not care and would not compensate for her mistake by letting me go next in line.

I suggested that the buyer should have come toward the front of the store to call my name (keep in mind that it's a TINY shop), but the buyer actually retorted, "Well, I can't go to the front of the store to call out names because I do not have time. I can't waste my time with that."

The manager did not reassure me that it would not happen again. She did not suggest any solution to prevent the problem in the future. She also did not make the buyer look at my items next. Neither the manager nor the buyer apologized, although the manager did offer me a $5 gift certificate when I told her I would not be coming back and that I would tell my friends about my experience there.

A store should never put a customer in a position like that, especially, when I had told the buyer when I first arrived at the store that it was my first time there.

It is disconcerting also that they offer to give the clothing that they do not purchase from you to a charitable organization -- but there is no way to assure that they have done so.

However all the same, even if I had not had that bad experience, their prices and store credit/cash offered for your used items do not make it preferable to shop at Childrens Orchard when you can get new, more in-style clothing cheaper elsewhere. I would rather continue to donate my used clothing to children in need anyway.

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.

I love going to this store, my only complaint is that it isnt very big. They should expand (although all of them actually are this small). Every time I go in I find something, either a toy or clothes. Great friendly staff who are helpful and professional. Great idea and great store!

PROS: Used clothes, but still great buys and clothes, toys too!
CONS: small store, for so much stuff!

5
★★★★★

I love going to this store, my only complaint is that it isnt very big. They should expand (although all of them actually are this small). Every time I go in I find something, either a toy or clothes. Great friendly staff who are helpful and professional. Great idea and great store!

PROS: Used clothes, but still great buys and clothes, toys too!
CONS: small store, for so much stuff!

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0 out of 1 people found this review helpful.

.

This store is absolutely packed with used children's clothing and baby gear. It is well organized but it takes a lot of time to get through everything. If possible, I recommend leaving the children and babies at home. There is just no room to push a stroller or chase a toddler around this place. They are closed on Sundays.

4
★★★★☆

This store is absolutely packed with used children's clothing and baby gear. It is well organized but it takes a lot of time to get through everything. If possible, I recommend leaving the children and babies at home. There is just no room to push a stroller or chase a toddler around this place. They are closed on Sundays.

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1 out of 1 people found this review helpful.

.

Childrens Orchard has SO MUCH STUFF. It was hard to get through it all. The people their were nice, but when it came to telling other customers to claim their children down, well that didn't happen. There were kids crawling into cribs all over the place, and one of the children FELL INTO MY DAUGHTERS STROLLER, and no one even asked if she was ok. I will go back, but not with my daughter.

3
★★★☆☆

Childrens Orchard has SO MUCH STUFF. It was hard to get through it all. The people their were nice, but when it came to telling other customers to claim their children down, well that didn't happen. There were kids crawling into cribs all over the place, and one of the children FELL INTO MY DAUGHTERS STROLLER, and no one even asked if she was ok. I will go back, but not with my daughter.

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0 out of 1 people found this review helpful.

 

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