Momentum Cycles

★★★☆☆
  • 384 Mid Rivers Mall Drive

    St Peters, MO 63376

    Map & Directions
  • 636-397-7433

About Momentum Cycles

Details
Hours
Sun 12pm-4pm, Mon-Fri 10am-7pm, Sat 10am-5pm

Sports & Recreation

Sports & Recreation
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My initial experience with the shop on Main Street in St. Charles was great. VERY friendly. I purchased a Trek at the St. Peters location (as it was closer to my house) and also had a pleasant experience.

A few months after my purchase, I took my bike in for an adjustment on a Monday. I was told that I could pick it up on the following Tuesday. I was not told that they would call or that I would not be ready until LATE Tuesday. After being without my bike for over a week, I was excited to ride again. I took Tuesday morning off work, put my favorite bike clothes on and waited for the store to open at 10. When i entered the store, a clerk looked unhappy to see me. He was not someone I had seen in my past visits. He asked if he could help me. I told him I was there to pick up my bike. He did not respond. I walked around looking for a new bike computer and a few other accessories. A few minutes later I approached him at another counter. He asked my name. He looked up my bike and, without even looking at me, said your bike will be ready this afternoon. I said that my bike had been there over a week and I was told I could pick it up on Tuesday. His response was "well we have a lot of bikes to fix". I plead my case a bit, but he never looked up or said he was sorry for the confusion.

While I should have called and not assumed my bike would be ready Tuesday morning, I expected some level of care from the employee. I spent almost a thousand dollars there and planned to spend more. While I have to take the bike there for adjustments, I will never purchase accessories or take it for repairs that require me to pay. As I left another employee said "thank you for your patience" just to rub it in a bit.

While past experiences were good, this one was so lacking in basic customer care, that I will probably never make another purchase at this store.

1
★★☆☆☆

My initial experience with the shop on Main Street in St. Charles was great. VERY friendly. I purchased a Trek at the St. Peters location (as it was closer to my house) and also had a pleasant experience.

A few months after my purchase, I took my bike in for an adjustment on a Monday. I was told that I could pick it up on the following Tuesday. I was not told that they would call or that I would not be ready until LATE Tuesday. After being without my bike for over a week, I was excited to ride again. I took Tuesday morning off work, put my favorite bike clothes on and waited for the store to open at 10. When i entered the store, a clerk looked unhappy to see me. He was not someone I had seen in my past visits. He asked if he could help me. I told him I was there to pick up my bike. He did not respond. I walked around looking for a new bike computer and a few other accessories. A few minutes later I approached him at another counter. He asked my name. He looked up my bike and, without even looking at me, said your bike will be ready this afternoon. I said that my bike had been there over a week and I was told I could pick it up on Tuesday. His response was "well we have a lot of bikes to fix". I plead my case a bit, but he never looked up or said he was sorry for the confusion.

While I should have called and not assumed my bike would be ready Tuesday morning, I expected some level of care from the employee. I spent almost a thousand dollars there and planned to spend more. While I have to take the bike there for adjustments, I will never purchase accessories or take it for repairs that require me to pay. As I left another employee said "thank you for your patience" just to rub it in a bit.

While past experiences were good, this one was so lacking in basic customer care, that I will probably never make another purchase at this store.

.

Great Customer service! If you buy a bike there, free tune-ups for life, no questions asked. I have saved a lot of money on tune-up cost, the only cost are actual replacement parts, no labor.

5
★★★★★

Great Customer service! If you buy a bike there, free tune-ups for life, no questions asked. I have saved a lot of money on tune-up cost, the only cost are actual replacement parts, no labor.

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Their customer service stinks. The little jerk behind the counter in O'Fallon acts like he is doing you a favor by letting you walk in the door. I've dealt with him several times now and his attitude always stinks. This time he tried to blame me for a problem they had. I am now going to do all my bike shopping at Granada or Big Shark. I walked out of Momentum today and spent 500 bucks at Granada. That is money I would have spent in Momentum if he hadn't turned a 5 dollar issue into me taking my business to the competition.

I plan on spending another 3,000 dollars in bike related purchases in the next few months. I won't be spending that money at Momentum.

1
★☆☆☆☆

Their customer service stinks. The little jerk behind the counter in O'Fallon acts like he is doing you a favor by letting you walk in the door. I've dealt with him several times now and his attitude always stinks. This time he tried to blame me for a problem they had. I am now going to do all my bike shopping at Granada or Big Shark. I walked out of Momentum today and spent 500 bucks at Granada. That is money I would have spent in Momentum if he hadn't turned a 5 dollar issue into me taking my business to the competition.

I plan on spending another 3,000 dollars in bike related purchases in the next few months. I won't be spending that money at Momentum.

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.

This store is awesome! We had my sons bike serviced here a few months ago and its still working great! I even dropped my credit card in the parking lot while helping them load up the bike and they promptly called my house number to come back and pick it up! Honesty and Integrity... check them out!

5
★★★★★

This store is awesome! We had my sons bike serviced here a few months ago and its still working great! I even dropped my credit card in the parking lot while helping them load up the bike and they promptly called my house number to come back and pick it up! Honesty and Integrity... check them out!

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1 out of 1 people found this review helpful.

 

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