Rothman Furniture Stores Inc

★★★☆☆
  • 7737 Watson Rd

    Webster Groves, MO 63119

    Map & Directions
  • 314-968-5595

About Rothman Furniture Stores Inc

Hours
Sun 24 Hours, Mon-Sat 10am-8pm

Home & Garden

Home & Garden
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I went to the Rothmans in O'Fallon, Il. and I will never go back. I special ordered a bed and dresser. I live over an hour away and had to rent a truck to pick the items up. I requested two seperate times (phone calls) that they look everything over to make sure it was correct before I rent the truck. I picked the items up and when I got back to the house it was wrong and it was missing items. They reorederd and I had to wait another 6 weeks. I spoke on the phone with the Manger two times and other employees two times (so a total of 4 phone calls). When that arrived I went to pick it upon a Friday and only one box would fit, not both. So, I was asked to come back the very next day and pick up the other box. I then arrived the next day to pick up the last box and they would not give the box to me until I brought back the foot board I had been using. I asked why they didnt say this the four times I was on the phone and yesterday when I was here I could of picked everything up if the items would of fit. At one point the Manger asked when could I bring the item back and I said less than a week and he said no. So, if I would have had someone to help me put everything together and drove a third day (over and hour, back to the store), I could have had it. I waited 11 to 12 weeks total to recieved my bed and dresser, but he could not wait 5 days for me to return the foot board. I made a total of 5 trips to the store to pick up, which shouold of been one trip.

1
★☆☆☆☆

I went to the Rothmans in O'Fallon, Il. and I will never go back. I special ordered a bed and dresser. I live over an hour away and had to rent a truck to pick the items up. I requested two seperate times (phone calls) that they look everything over to make sure it was correct before I rent the truck. I picked the items up and when I got back to the house it was wrong and it was missing items. They reorederd and I had to wait another 6 weeks. I spoke on the phone with the Manger two times and other employees two times (so a total of 4 phone calls). When that arrived I went to pick it upon a Friday and only one box would fit, not both. So, I was asked to come back the very next day and pick up the other box. I then arrived the next day to pick up the last box and they would not give the box to me until I brought back the foot board I had been using. I asked why they didnt say this the four times I was on the phone and yesterday when I was here I could of picked everything up if the items would of fit. At one point the Manger asked when could I bring the item back and I said less than a week and he said no. So, if I would have had someone to help me put everything together and drove a third day (over and hour, back to the store), I could have had it. I waited 11 to 12 weeks total to recieved my bed and dresser, but he could not wait 5 days for me to return the foot board. I made a total of 5 trips to the store to pick up, which shouold of been one trip.

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Rothmans has the worst customer service ever. If they say they are going to do something do not believe them!!! I have been trying to get a replacement bed for over a year and I have to call them every time. Never have they called me when they said they would and even this very day they said they would call yesterday to delivery my bed today but I haven't heard anything from anyone and will probably not hear anything and it will be another week before my bed is delivered...if then. I am verrrrryyyy unhappy with everything about thier customer service!!!!

1
★☆☆☆☆

Rothmans has the worst customer service ever. If they say they are going to do something do not believe them!!! I have been trying to get a replacement bed for over a year and I have to call them every time. Never have they called me when they said they would and even this very day they said they would call yesterday to delivery my bed today but I haven't heard anything from anyone and will probably not hear anything and it will be another week before my bed is delivered...if then. I am verrrrryyyy unhappy with everything about thier customer service!!!!

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I have went to Rothman in Ferguson for over 5 years. I have purchsed items, such as, bar stools, bed rooms sets, couch, ottomans, kitchen table and chairs. I have not had any problems with thier merchandise. I have never had a problem with there sales people either. After reading the prior reviews, I noticed majority of the complaints came from the Chesterfield location. Maybe the unsatisfied customers should visit another location ( Ferguson) or maybe the Ferguson store should give Chesterfield staff a course in customer service. Either way it goes, I am a satisfied customer and will continue to do business with them.

5
★★★★★

I have went to Rothman in Ferguson for over 5 years. I have purchsed items, such as, bar stools, bed rooms sets, couch, ottomans, kitchen table and chairs. I have not had any problems with thier merchandise. I have never had a problem with there sales people either. After reading the prior reviews, I noticed majority of the complaints came from the Chesterfield location. Maybe the unsatisfied customers should visit another location ( Ferguson) or maybe the Ferguson store should give Chesterfield staff a course in customer service. Either way it goes, I am a satisfied customer and will continue to do business with them.

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We went to Rothman on S. Lindbergh to buy sofa and kitchen set. Greeted at door but not pushy. saleslady was very informative and polite.prices are good and quality better than i expected. I bought a Broyhill sofa and kitchen tabll & chairs.
If I picked up I would have to put together but with delivery they assemble and put where you want and gave me a 1 yr in home warranty service. I love my furniture and will buy there again

5
★★★★★

We went to Rothman on S. Lindbergh to buy sofa and kitchen set. Greeted at door but not pushy. saleslady was very informative and polite.prices are good and quality better than i expected. I bought a Broyhill sofa and kitchen tabll & chairs.
If I picked up I would have to put together but with delivery they assemble and put where you want and gave me a 1 yr in home warranty service. I love my furniture and will buy there again

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Every experience with Rothman's has been bad. We went on a Tuesday and the store was dead, but 4 of the employees were standing outside the front door smoking as we came in. I had been there a couple of times and knew what I wanted, but each time I came in, we never had a salesperson approach us...as opposed to Weekends Only where you get bombarded. So at first I thought it was nice...until I wanted to purchase something and I had to search the store for an available salesperson. I bought a living room set with ottoman, a dining table and a dresser from the outlet, spending $3100. The warehouse was out of the living room set so I had to wait several weeks. When finally delivered, they give me a box for the dining room set...they don't even put it together. Within 2 months the couch was sinking in as if it was very cheaply made. I got so much runaround on trying to return it that I just kept it. Two years later, the couch was so sunk in that I gave it away and bought new furniture. In addition, two months after I bought the dining set, Big Lots had the same exact set for $100 cheaper. If your looking for quality furniture don't go to Rothman's.

1
★☆☆☆☆

Every experience with Rothman's has been bad. We went on a Tuesday and the store was dead, but 4 of the employees were standing outside the front door smoking as we came in. I had been there a couple of times and knew what I wanted, but each time I came in, we never had a salesperson approach us...as opposed to Weekends Only where you get bombarded. So at first I thought it was nice...until I wanted to purchase something and I had to search the store for an available salesperson. I bought a living room set with ottoman, a dining table and a dresser from the outlet, spending $3100. The warehouse was out of the living room set so I had to wait several weeks. When finally delivered, they give me a box for the dining room set...they don't even put it together. Within 2 months the couch was sinking in as if it was very cheaply made. I got so much runaround on trying to return it that I just kept it. Two years later, the couch was so sunk in that I gave it away and bought new furniture. In addition, two months after I bought the dining set, Big Lots had the same exact set for $100 cheaper. If your looking for quality furniture don't go to Rothman's.

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0 out of 1 people found this review helpful.

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My husband and I purchased a sofa/loveseat/ottoman set from Rothman that the salesperson highly recommended. The set was extremely poor quality and cushons were sagging significantly in less than 6 months. The service department has been a headache and very difficult to deal with. We are completely disgusted with Rothman's customer service and products. We have several friends who have also had poor experiences with this company in the Saint Louis area.

1
★☆☆☆☆

My husband and I purchased a sofa/loveseat/ottoman set from Rothman that the salesperson highly recommended. The set was extremely poor quality and cushons were sagging significantly in less than 6 months. The service department has been a headache and very difficult to deal with. We are completely disgusted with Rothman's customer service and products. We have several friends who have also had poor experiences with this company in the Saint Louis area.

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My husband and I stopped in to check out king ma tresses.. Found one we had questions about, asked for help, was told they were busy waiting on other customers and would be with us when they were finished. Saw sales people walking out of the store to smoke cigarettes. No way! WILL NEVER GO BACk! .Since when is smoking a cigarette more important than a customer willing to spend several thousand dollars. APPALLED

1
★☆☆☆☆

My husband and I stopped in to check out king ma tresses.. Found one we had questions about, asked for help, was told they were busy waiting on other customers and would be with us when they were finished. Saw sales people walking out of the store to smoke cigarettes. No way! WILL NEVER GO BACk! .Since when is smoking a cigarette more important than a customer willing to spend several thousand dollars. APPALLED

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I find that the furninture at Rothman is great if you plan on changing furniture every couple of years. The quality is not as good as other furniture stores, but the price cannot be beat. For us, it is worth spending less on some items (such as our playroom couch - because our kids would destroy it anyway) and deal with the lesser quality. Overall, friendly staff, not too pushy.

3
★★★☆☆

I find that the furninture at Rothman is great if you plan on changing furniture every couple of years. The quality is not as good as other furniture stores, but the price cannot be beat. For us, it is worth spending less on some items (such as our playroom couch - because our kids would destroy it anyway) and deal with the lesser quality. Overall, friendly staff, not too pushy.

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We have purchased bedding and children's furniture from Rothman's and have been very please with the low-pressure service and nice selection. If you see something you like, they WILL NEGOTIATE the price. Ask for "Z" - she is a great salesperson.

PROS: Low Pressure, Good Prices
CONS: None

4
★★★★☆

We have purchased bedding and children's furniture from Rothman's and have been very please with the low-pressure service and nice selection. If you see something you like, they WILL NEGOTIATE the price. Ask for "Z" - she is a great salesperson.

PROS: Low Pressure, Good Prices
CONS: None

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We went here to purchase our livingroom furniture and were very pleased with the selection and staff. They allowed us to browse but were available for questions when we had them. The furniture was priced a little less then some of the other stores we had looked at. Glad we stopped in.

4
★★★★☆

We went here to purchase our livingroom furniture and were very pleased with the selection and staff. They allowed us to browse but were available for questions when we had them. The furniture was priced a little less then some of the other stores we had looked at. Glad we stopped in.

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