Gaines Furniture Outlet

★★★★☆
  • 2405 E Truman Rd

    Kansas City, MO 64127

    Map & Directions
  • 816-483-2405

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Salesman was great, we had a lot to look at. i will definitely be back to do more business with them. Great experience!

3
★★★★★

Salesman was great, we had a lot to look at. i will definitely be back to do more business with them. Great experience!

.

My wife and I were in there yesterday looking for a recliner. We found a recliner we liked and it was reasonably priced. However, as we were walking through the store near the counter, two of the employees were arguing and then decided to

3
★★★★★

My wife and I were in there yesterday looking for a recliner. We found a recliner we liked and it was reasonably priced. However, as we were walking through the store near the counter, two of the employees were arguing and then decided to

.

We purchased a floor model mattress at an outstanding price. We were extremely excited about the value and the customer service of our salesman, Jose. We made the purchase late on a Sunday and were unable to pick it up until the

3
★★★★★

We purchased a floor model mattress at an outstanding price. We were extremely excited about the value and the customer service of our salesman, Jose. We made the purchase late on a Sunday and were unable to pick it up until the

.

I purchased a queen bed from Gaines and the experience was horrible when you walk in the door no one greets you.You have to go and find someone to help you the sales guys were sitting in front of the store laughing and chit chatting and the women at the front counter act like they dont want to be bothered when I finally got someone to help me with purchasing a bed I went to the front counter to pay they take your finger print when you use a debit or credit card its store policy which I found utterly ridiculous I was told to pull around to the back to pick up my bed the guys in the pick location are very nice and helpful when I finally got the bed home there were no instructations in the box and when I called to ask an assembly question no one would help I kept getting transferred you dont get any service at this store I should have gone to NFM I thought I would save money and purchase from Gaines I would rather pay more and get better service when I spoke with the supervisor about my experience his attitude was oh well trust me take your money else where

1
★☆☆☆☆

I purchased a queen bed from Gaines and the experience was horrible when you walk in the door no one greets you.You have to go and find someone to help you the sales guys were sitting in front of the store laughing and chit chatting and the women at the front counter act like they dont want to be bothered when I finally got someone to help me with purchasing a bed I went to the front counter to pay they take your finger print when you use a debit or credit card its store policy which I found utterly ridiculous I was told to pull around to the back to pick up my bed the guys in the pick location are very nice and helpful when I finally got the bed home there were no instructations in the box and when I called to ask an assembly question no one would help I kept getting transferred you dont get any service at this store I should have gone to NFM I thought I would save money and purchase from Gaines I would rather pay more and get better service when I spoke with the supervisor about my experience his attitude was oh well trust me take your money else where

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.

I like the service and the helpfulness of the employees.

2
★★★★★

I like the service and the helpfulness of the employees.

.

I really appreciated your business.

2
★★★★★

I really appreciated your business.

.

Mike was very helpful in helping me find the perfect mattress for my bad back and legs. He was great.

2
★★★★★

Mike was very helpful in helping me find the perfect mattress for my bad back and legs. He was great.

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Has a great selection of furniture to choose from.

2
★★★★★

Has a great selection of furniture to choose from.

.

Very helpful, found a couch I love! Thanks!

2
★★★★★

Very helpful, found a couch I love! Thanks!

.

I had a good shopping day at Gaines.

2
★★★★★

I had a good shopping day at Gaines.

.

I am an educated deal finder.
Ok first I have to address two things.
The bad reviews about delivery damage problems, you get that anywhere people, unless your paying a high premium in the very high price custom furniture places. My advice get friends to help, dont have a truck? home improvement places rent you a large bed pickup for $19. cheaper than delivery anyway.
2nd thing yes its in a bad neighborhood, again people where can you rent an ENTIRE BUILDING in KCMO and sell furniture at a good price?? Truman RD is a lot better than Prospect
I have to compare this place to NFM because as much as i can sometimes hate the place they have a ton of selection, sales and clearance items all the time, the place is always packed for a reason but larger doesnt always mean better, that is how monopolies start. Price and quality looks on par with the better items at NFM which is a good thing.
After reading reviews I at least wanted to check this place out after being burned on a large TV stand at NFM. Their selection is obviously less due to size but i did notice since they have less space they fill it with higher quality pieces. I was looking for solid wood over 60inch tv stands, NFM had 8-10 only liked 2, Gaines had 3 and liked 2. So again not as much selection but good pieces. The sales man was nice, not pushy, the one I wanted was already marked clearance and last one they had, it did have some small marks on top that he said would come off with pledge (i knew they wouldn't come off so I asked him to see if they could) after pledge didnt work I asked if they could come down in price since it wasn't being sold scratch+dent, my TV was going to cover it anyway but doesn't hurt to ask. He said he cant and doesnt think so but would get the boss. Very nice lady came out with Old English in hand (again knew it wasnt gonna work but I let them try) after that failed she knocked it off another 15% below clearance which I was happy with. She gave advice on care of the wood and even got on her hands and knees to clean the dust out. So i got what I wanted which is better than my recent NFM experience.
I'm not in the need of financing but they seemed to have a lot of options if you need it, I always feel you can get a better deal paying all at once.
They have some hideous rugs on the wall right when you enter, like big lion faces, not my taste, dont let that scare you off and you have to give your fingerprint on the receipt which i thought was a little silly but I'm sure they have to take precautions against scammers.
Overall I'd say I recommend this as an alternative for the other big place... a NFM Lite if you will. I'd defiantly go back.

2
★★★★★

I am an educated deal finder.
Ok first I have to address two things.
The bad reviews about delivery damage problems, you get that anywhere people, unless your paying a high premium in the very high price custom furniture places. My advice get friends to help, dont have a truck? home improvement places rent you a large bed pickup for $19. cheaper than delivery anyway.
2nd thing yes its in a bad neighborhood, again people where can you rent an ENTIRE BUILDING in KCMO and sell furniture at a good price?? Truman RD is a lot better than Prospect
I have to compare this place to NFM because as much as i can sometimes hate the place they have a ton of selection, sales and clearance items all the time, the place is always packed for a reason but larger doesnt always mean better, that is how monopolies start. Price and quality looks on par with the better items at NFM which is a good thing.
After reading reviews I at least wanted to check this place out after being burned on a large TV stand at NFM. Their selection is obviously less due to size but i did notice since they have less space they fill it with higher quality pieces. I was looking for solid wood over 60inch tv stands, NFM had 8-10 only liked 2, Gaines had 3 and liked 2. So again not as much selection but good pieces. The sales man was nice, not pushy, the one I wanted was already marked clearance and last one they had, it did have some small marks on top that he said would come off with pledge (i knew they wouldn't come off so I asked him to see if they could) after pledge didnt work I asked if they could come down in price since it wasn't being sold scratch+dent, my TV was going to cover it anyway but doesn't hurt to ask. He said he cant and doesnt think so but would get the boss. Very nice lady came out with Old English in hand (again knew it wasnt gonna work but I let them try) after that failed she knocked it off another 15% below clearance which I was happy with. She gave advice on care of the wood and even got on her hands and knees to clean the dust out. So i got what I wanted which is better than my recent NFM experience.
I'm not in the need of financing but they seemed to have a lot of options if you need it, I always feel you can get a better deal paying all at once.
They have some hideous rugs on the wall right when you enter, like big lion faces, not my taste, dont let that scare you off and you have to give your fingerprint on the receipt which i thought was a little silly but I'm sure they have to take precautions against scammers.
Overall I'd say I recommend this as an alternative for the other big place... a NFM Lite if you will. I'd defiantly go back.

.

All of the merchandise was higher quality and lower priced than anywhere else I looked in the Kansas City Area.

2
★★★★★

All of the merchandise was higher quality and lower priced than anywhere else I looked in the Kansas City Area.

.

Its an outlet store...not a JCPennys: I bought a living room set that consisted of a couch, loveseat, two end tables, a living room table, and a spider lamp, all for around $1200. My couch and loveseat are verry confortable. I've had them for about 6 years now and they are still in good condition. I'm sure places like this will sell you a lemon if you aren't a smart shopper but thats with anywhere. You have to really look for certain things that may affect the life of your furniture. I rented a couch from a rent place before. The couch had a gold strip running down the arms. within the first 6 mo. the gold on the strip starting peeling off. If you get a couch that's too stiff, its probably going to end up all lumpy and or flat in no time. This is a discount outlet not a high quality store. Think of it like a thrift store...you can find some really great stuff for awesome prices. You just have to shop carefully. And yes, you might have to deal with things being on back order and people giving you the "brush off", but what do you want for a bargain price. In a perfect world we would all get exactly what we want.

2
★★★★★

Its an outlet store...not a JCPennys: I bought a living room set that consisted of a couch, loveseat, two end tables, a living room table, and a spider lamp, all for around $1200. My couch and loveseat are verry confortable. I've had them for about 6 years now and they are still in good condition. I'm sure places like this will sell you a lemon if you aren't a smart shopper but thats with anywhere. You have to really look for certain things that may affect the life of your furniture. I rented a couch from a rent place before. The couch had a gold strip running down the arms. within the first 6 mo. the gold on the strip starting peeling off. If you get a couch that's too stiff, its probably going to end up all lumpy and or flat in no time. This is a discount outlet not a high quality store. Think of it like a thrift store...you can find some really great stuff for awesome prices. You just have to shop carefully. And yes, you might have to deal with things being on back order and people giving you the "brush off", but what do you want for a bargain price. In a perfect world we would all get exactly what we want.

.

great furniture, even better price.: We went to the store on a whim, desperately needed some new furnishings. We live in northern Kansas City, but ended up downtown that day so we decided to check it out.
The store wasn't pretty and the area was not what my wife and I are used to. But the people in the store were very nice and we got a great price on a really nice couch and love seat set. But they do have nice things and their prices really are great! for anyone looking to save some serious money check them out. It's worth the drive. Quick note, parking is scarce.

2
★★★★★

great furniture, even better price.: We went to the store on a whim, desperately needed some new furnishings. We live in northern Kansas City, but ended up downtown that day so we decided to check it out.
The store wasn't pretty and the area was not what my wife and I are used to. But the people in the store were very nice and we got a great price on a really nice couch and love seat set. But they do have nice things and their prices really are great! for anyone looking to save some serious money check them out. It's worth the drive. Quick note, parking is scarce.

.

Bought furniture from Gaines for years. Never had a problem and the furniture out lasted furniture I have bought in expensive stores. As far as expecting it. Lady should have called the store while they was there. If they wouldn't I would have told them to take it back. Bet they would have been more helpful..

2
★★★★★

Bought furniture from Gaines for years. Never had a problem and the furniture out lasted furniture I have bought in expensive stores. As far as expecting it. Lady should have called the store while they was there. If they wouldn't I would have told them to take it back. Bet they would have been more helpful..

.

THE SALES CREW ARE VERY NICE AND HELPFUL. I LIKE THE FACT THAT THEY HAVE MANY OPTIONS AS FAR AS FINANCING. KEEP UP THE GOOD WORK.

2
★★★★★

THE SALES CREW ARE VERY NICE AND HELPFUL. I LIKE THE FACT THAT THEY HAVE MANY OPTIONS AS FAR AS FINANCING. KEEP UP THE GOOD WORK.

.

I am very happy with my experience at Gaines.
I purchased a sofa, love seat, and sofa table at Gaines yesterday, they delivered them this morning in perfect condition. I also have a 1 year warranty on the table and lifetime on the sofas.
The salesmen were very helpful and added no pressure to purchase. Checkout and delivery were simple and carefree.
I recommend this outlet to anyone wanting to save a little money!

2
★★★★★

I am very happy with my experience at Gaines.
I purchased a sofa, love seat, and sofa table at Gaines yesterday, they delivered them this morning in perfect condition. I also have a 1 year warranty on the table and lifetime on the sofas.
The salesmen were very helpful and added no pressure to purchase. Checkout and delivery were simple and carefree.
I recommend this outlet to anyone wanting to save a little money!

.

Good service

2
★★★★★

Good service

.

Great customer service. Very patient and friendly

2
★★★★★

Great customer service. Very patient and friendly

.

They saved me $1000.

2
★★★★★

They saved me $1000.

.

They are very helpful

2
★★★★★

They are very helpful

.

Ms. Cherly stopped what she was doing to compare prices for me. Thanks. Mike is very patient and I really appreciate that. Thanks Gaines!

2
★★★★★

Ms. Cherly stopped what she was doing to compare prices for me. Thanks. Mike is very patient and I really appreciate that. Thanks Gaines!

.

THE SALES CREW ARE VERY NICE AND HELPFUL. I LIKE THE FACT THAT THEY HAVE MANY OPTIONS AS FAR AS FINANCING. KEEP UP THE GOOD WORK.

2
★★★★★

THE SALES CREW ARE VERY NICE AND HELPFUL. I LIKE THE FACT THAT THEY HAVE MANY OPTIONS AS FAR AS FINANCING. KEEP UP THE GOOD WORK.

.

Bought furniture from Gaines for years. Never had a problem and the furniture out lasted furniture I have bought in expensive stores. As far as expecting it. Lady should have called the store while they was there. If they wouldn't I would have told them to take it back. Bet they would have been more helpful..

2
★★★★★

Bought furniture from Gaines for years. Never had a problem and the furniture out lasted furniture I have bought in expensive stores. As far as expecting it. Lady should have called the store while they was there. If they wouldn't I would have told them to take it back. Bet they would have been more helpful..

.

I am very happy with my experience at Gaines.
I purchased a sofa, loveseat, and sofa table at Gaines yesterday, they delivered them this morning in perfect condition. I also have a 1 year warrenty on the table and lifetime on the sofas.
The salesmen were very helpful and added no pressure to puchase.
Checkout and delevery were simple and carefree.
I reccomend this outlet to anyone wanting to save a little money!

2
★★★★★

I am very happy with my experience at Gaines.
I purchased a sofa, loveseat, and sofa table at Gaines yesterday, they delivered them this morning in perfect condition. I also have a 1 year warrenty on the table and lifetime on the sofas.
The salesmen were very helpful and added no pressure to puchase.
Checkout and delevery were simple and carefree.
I reccomend this outlet to anyone wanting to save a little money!

.

We went once looking to buy some bedroom furniture. I knew how much was in our budget and I explained this to the sales clerk so he could save his song and dance sales routine as we weren't going to budge. He was rude once he saw what our budget was. But, our neighbor wasn't so lucky, she bought a bedroom set from them, and the furniture was cheap and very low quality. Complete junk is what they sell. You could find better stuff at a thrift store. Pass them right up and save your money...and forget about complaining to the owner or manager..."oh well, too bad...so sad" is the overwhelming attitude.

0
★☆☆☆☆

We went once looking to buy some bedroom furniture. I knew how much was in our budget and I explained this to the sales clerk so he could save his song and dance sales routine as we weren't going to budge. He was rude once he saw what our budget was. But, our neighbor wasn't so lucky, she bought a bedroom set from them, and the furniture was cheap and very low quality. Complete junk is what they sell. You could find better stuff at a thrift store. Pass them right up and save your money...and forget about complaining to the owner or manager..."oh well, too bad...so sad" is the overwhelming attitude.

.

I've definitely been thinkin about gettin furniture from Gaines but I have only read ONE(1) good review on here... I'm thinkin real hard on what to do..

1
★★★☆☆

I've definitely been thinkin about gettin furniture from Gaines but I have only read ONE(1) good review on here... I'm thinkin real hard on what to do..

.

Had major problems got furniture was raining when brought home would not unwrap it in rain different cheap stle that could be bought for 299 they would not take back. Basicaly junk no legs came with it. Just junk. To make long story short I wanted to take it back and deliver it through their glass window. They.should be put out of business

1
★★★☆☆

Had major problems got furniture was raining when brought home would not unwrap it in rain different cheap stle that could be bought for 299 they would not take back. Basicaly junk no legs came with it. Just junk. To make long story short I wanted to take it back and deliver it through their glass window. They.should be put out of business

.

i bought a couch and love seat from there 18 months ago. no problems. in fact we plan on going there with this refund check. as with any other store if you do not ask then expect no help. my brother n law are no weak links but they even helped us after we asked.

2
★★★★☆

i bought a couch and love seat from there 18 months ago. no problems. in fact we plan on going there with this refund check. as with any other store if you do not ask then expect no help. my brother n law are no weak links but they even helped us after we asked.

Pros: good choices for type of store

Cons: parking kinda scared wife, not sure why

.

Bought furniture from Gaines for years. Never had a problem and the furniture out lasted furniture I have bought in expensive stores. As far as expecting it. Lady should have called the store while they was there. If they wouldn't I would have told them to take it back. Bet they would have been more helpful..

2
★★★★★

Bought furniture from Gaines for years. Never had a problem and the furniture out lasted furniture I have bought in expensive stores. As far as expecting it. Lady should have called the store while they was there. If they wouldn't I would have told them to take it back. Bet they would have been more helpful..

.

I read the review on here! It seems that the one and only best and cheaper place to go to in Kansas city MO is Nebraska furniture mart, because I was going to go to Ganies to check out what they had to offer till I read the first review here. Thank you so much to the reviewer because you more then likely saved us allot of money!

1
★★☆☆☆

I read the review on here! It seems that the one and only best and cheaper place to go to in Kansas city MO is Nebraska furniture mart, because I was going to go to Ganies to check out what they had to offer till I read the first review here. Thank you so much to the reviewer because you more then likely saved us allot of money!

.

I WAS LOOKING FOR A COMPLETE BEDROOM SET-THANK YOU FOR THE WARNING-I WILL TAKE MY BUSINESS TO PEOPLE WHO CARE. .....THANKS AGAIN,

0
★☆☆☆☆

I WAS LOOKING FOR A COMPLETE BEDROOM SET-THANK YOU FOR THE WARNING-I WILL TAKE MY BUSINESS TO PEOPLE WHO CARE. .....THANKS AGAIN,

Pros: DOESNT SEEM TO HAVE ANY...

Cons: POOR CUSTOMER RELATIONS...

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i wanted to purchase a dresser from gaines,but the lady who has a review on here,has scared the hell out of me.

1
★★★☆☆

i wanted to purchase a dresser from gaines,but the lady who has a review on here,has scared the hell out of me.

.

I went to gaines because of the commercials. I read reviews and saw that only a slight few had problems. Well I happen to end up just like those few. I ordered a couch, loveseat, a coffee table, two end tables and two lamps. It was supposed to be delivered today 10/13. I got a call on Wed. 10/10 from Gaines letting me know my furniture did not come in as scheduled. I was furious cause it would be another 3 weeks to find out if it would ever show up. I decided to take my business elsewhere. I happened to find the exact couch in a darker shade of same color. FOR CHEAPER at Nebraska Furniture Mart. So I canceled my couch and love seat but still wanted the tables. We paid cash for those and were supposed to inspect before leaving premises. Which was fine with me, however the dock crew would only open box and not take it out for me to see completely. I am 4'11" and altho strong not that strong and the guys that stood around me WOULD NOT HELP! I could only inspect the ONE coffee table and only one side at that. I get it home and start putting it together and find a huge slice in the side of the table as well as multiple marks in the side tables. I called Gaines for an exchange and they told me too bad you should have inspected it here. I DID!!! As much as I was able on my own. This store is a disgrace and discriminators! I will never shop here again and I hope you don't either. For your own safety and money!!!!

0
★☆☆☆☆

I went to gaines because of the commercials. I read reviews and saw that only a slight few had problems. Well I happen to end up just like those few. I ordered a couch, loveseat, a coffee table, two end tables and two lamps. It was supposed to be delivered today 10/13. I got a call on Wed. 10/10 from Gaines letting me know my furniture did not come in as scheduled. I was furious cause it would be another 3 weeks to find out if it would ever show up. I decided to take my business elsewhere. I happened to find the exact couch in a darker shade of same color. FOR CHEAPER at Nebraska Furniture Mart. So I canceled my couch and love seat but still wanted the tables. We paid cash for those and were supposed to inspect before leaving premises. Which was fine with me, however the dock crew would only open box and not take it out for me to see completely. I am 4'11" and altho strong not that strong and the guys that stood around me WOULD NOT HELP! I could only inspect the ONE coffee table and only one side at that. I get it home and start putting it together and find a huge slice in the side of the table as well as multiple marks in the side tables. I called Gaines for an exchange and they told me too bad you should have inspected it here. I DID!!! As much as I was able on my own. This store is a disgrace and discriminators! I will never shop here again and I hope you don't either. For your own safety and money!!!!

Pros: Great furniture

Cons: Bad Ethics and service

 

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