Pep Boys Auto Parts & Service

★☆☆☆☆
  • 1265 E Battlefield Rd

    Springfield, MO 65804

    Map & Directions
  • 417-889-0030

About Pep Boys Auto Parts & Service

Categories
  • Automotive Repair
  • Car Batteries
  • Tires
  • Oil Changes
  • Smog Testing
Hours
M-Sa 7:30am-8pm, Su 9am-6pm
Emails
  • contactus@pepboys.com
Payment Options
  • American Express
  • Apple Pay
  • Cash
  • Check
  • Diners Club
  • Discover
  • MasterCard
  • Visa
Brands
  • AC Delco
  • Actron
  • AllTrade
  • ArmorAll
  • Autolite
  • Bayco
  • BF Goodrich
  • Black & Decker
  • Black Magic
  • Bosch
  • Castrol
  • Champion
  • Chevron
  • Coleman
  • Continental
  • Cooper
  • CRC
  • Dayco
  • DeWalt
  • Eagle One
  • Fram
  • Goodyear
  • Gumout
  • Gunk
  • Hankook
  • Haynes
  • K&N
  • Kawasaki
  • Lucas
  • Meguiars
  • Michelin
  • Mobil
  • Monroe
  • Mothers
  • NGK
  • OTC
  • Peak
  • Pennzoil
  • Philips
  • Powerbuilt
  • Purolator
  • Quaker State
  • RainX
  • Schumacher
  • Snap-on
  • STP
  • Surf City Garage
  • Turtle Wax
  • Valvoline
  • Walker
Services
  • Alignments
  • Alternators
  • Batteries
  • Brakes
  • Clutch Replacement
  • Engine Repair
  • Exhaust
  • Fluid Exchanges
  • Heating & Cooling
  • Manufacturer’s Scheduled Maintenance
  • Oil Changes
  • Seasonal Prep Packages
  • Starters
  • State Inspections (by location)
  • Steering and Suspension
  • Tires
  • Tune-Ups + FREE Services: Battery Installation
  • Battery Test
  • Windshield Wiper Replacement

Automotive

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Brakes & Tire Services
Engine Performance
Oil Changes & Batteries
Shocks & Struts
Alignments

Brake Repair Services

If your brakes squeal or grind, grab causing jerky stops or your warning light flashes it may be time for a free* brake system inspection. Pep Boys offers brake service packages starting as low as $129.99 per front or rear brake service ($99.99 after mail-in rebate).

    Tire Services

      1.0 2
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      .

      I would rather give -3 stars for the service I got! They dented the metal on my 79 camaro changing a tire! As well as put the new tire on my spare wheel that didn't even match the others! Had to go back and have them put the new tire on the right wheel and then it took them 30 min to find my spare tire to put back on the spare wheel. If you HAVE to come here make sure you take pictures before and after and make them let you supervise them or you will get screwed over!

      1
      ★☆☆☆☆

      I would rather give -3 stars for the service I got! They dented the metal on my 79 camaro changing a tire! As well as put the new tire on my spare wheel that didn't even match the others! Had to go back and have them put the new tire on the right wheel and then it took them 30 min to find my spare tire to put back on the spare wheel. If you HAVE to come here make sure you take pictures before and after and make them let you supervise them or you will get screwed over!

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      .

      Before you decide to take your car to Pepboys, make sure you are ready to come back several times before they can actually resolve the problem.

      Let me explain. A few months ago, I went to Pepboys to have new tires put on my car. Less than a month later, one of the tires was flat. So, I returned to Pepboys and they said the walls of the tire had collaped. They replaced the tire free of charge, but during the replacement they broke the tire sensor on one of the tires. They did not have any replacement sensor available at that time, so they ordered one and asked me to come back a week later. When they installed the sensor the next I went there, they told me that the "sensor light" would stay lit for about 30 miles and then it would go off. More than 50 miles later, the light was still on.... Yet, another trip to Pepboys. They tried to fix the problem but could not and told me to bring my car to Suzuki and have the dealership fix the problem, and that Pepboys would pay for it. So, a few days later, I had an appointment with Suzuki and I paid the bill and brought it back to Pepboys. To my surprise, Pepboys did not want to reimburse me immediately because they said they had to file with their insurance first. That's when I became very upset and demanded that I get my money right away. They had me come 4 times because they could not do the job correctly and now they did not want to give me the money they owed me. After waiting about 1/2 hour, they finally gave me my money back. They did not even offer me a free oil change or anything for having me travel more than 50 miles each time they had me come back. Those guys need a lesson in customer service. Never again will I go there again.

      1
      ★☆☆☆☆

      Before you decide to take your car to Pepboys, make sure you are ready to come back several times before they can actually resolve the problem.

      Let me explain. A few months ago, I went to Pepboys to have new tires put on my car. Less than a month later, one of the tires was flat. So, I returned to Pepboys and they said the walls of the tire had collaped. They replaced the tire free of charge, but during the replacement they broke the tire sensor on one of the tires. They did not have any replacement sensor available at that time, so they ordered one and asked me to come back a week later. When they installed the sensor the next I went there, they told me that the "sensor light" would stay lit for about 30 miles and then it would go off. More than 50 miles later, the light was still on.... Yet, another trip to Pepboys. They tried to fix the problem but could not and told me to bring my car to Suzuki and have the dealership fix the problem, and that Pepboys would pay for it. So, a few days later, I had an appointment with Suzuki and I paid the bill and brought it back to Pepboys. To my surprise, Pepboys did not want to reimburse me immediately because they said they had to file with their insurance first. That's when I became very upset and demanded that I get my money right away. They had me come 4 times because they could not do the job correctly and now they did not want to give me the money they owed me. After waiting about 1/2 hour, they finally gave me my money back. They did not even offer me a free oil change or anything for having me travel more than 50 miles each time they had me come back. Those guys need a lesson in customer service. Never again will I go there again.

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