R & S Pool & Spa - A Bioguard Platinum Dealer

★★★☆☆
  • 12001 Dorsett Rd

    Maryland Heights, MO 63043

    Map & Directions
  • 314-209-0770

About R & S Pool & Spa - A Bioguard Platinum Dealer

Categories
Details
Hours
Hours: Monday-Friday 9-5 Saturday 10-4

Home & Garden

Home & Garden
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3.0 4
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I live near one of their competitors and after finding R & S, I can't go in those places. They are by far the happiest and most helpful store there is. They tell me what to do with my pool water and it always looks great. Great on repairs too! My husbands best friend turned us on to them about 6 years ago.

5
★★★★★

I live near one of their competitors and after finding R & S, I can't go in those places. They are by far the happiest and most helpful store there is. They tell me what to do with my pool water and it always looks great. Great on repairs too! My husbands best friend turned us on to them about 6 years ago.

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I have been dealing with R & S for no less than 20 years. Had a pool then a spa. These guys know it all, and will give you help and spend time with you analyzing anything from water problems to pump repair. This is the busiest pool store in town and still able to help you on a one to one basis. I will bet that the other complaints are either competitor or a customer wanting work for nothing. Nothing but praise from me for years.

5
★★★★★

I have been dealing with R & S for no less than 20 years. Had a pool then a spa. These guys know it all, and will give you help and spend time with you analyzing anything from water problems to pump repair. This is the busiest pool store in town and still able to help you on a one to one basis. I will bet that the other complaints are either competitor or a customer wanting work for nothing. Nothing but praise from me for years.

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Please read reviews on this company before you conduct new business with them, I wish I had. Took me for $200.00. I was told one price by the service tech as he did the repairs then was billed for $200.00 more. When I contacted them about this "additional charge" they stated that the way it was. They just lost hundreds of dollars of future business.

1
★☆☆☆☆

Please read reviews on this company before you conduct new business with them, I wish I had. Took me for $200.00. I was told one price by the service tech as he did the repairs then was billed for $200.00 more. When I contacted them about this "additional charge" they stated that the way it was. They just lost hundreds of dollars of future business.

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My experience with R&S was one of the worst I have ever had with a company. I bought a small used spa from somebody from craigslist and saw that R&S was company who used to perform service on it. My first visit to purchase chemicals and filters, I was told that they no longer manufacture the filter that I needed to work with my spa. I was sold another filter, for $30 that did not plug into the socket like the previous one and was told to just toss it in the compartment and let it float loosely in there because it would still work. Come to find out from the manufacturer, the filters are still made, and the hot tub would not function properly if I did not have a filter that plugs in to the socket. My experience continued to get worse until R&S took me for another $150. My spa stopped heating, so we narrowed it down to the pressure switch. I was sold a new switch and told that I should not touch the pressure settings on it because they were set to where they needed to be. After installing the switch, my spa was still not functioning. I called R&S and was told that they needed to send a technician to my home and it would cost me $75. They said they would need my credit card number over the phone before they could send the tech. The next morning, the tech came to my home and immediately tried to sell me a $250 circulation pump. I stuck my arm in the spa and told him that the pump was still working, I could feel it. He explained that it was not working good enough to engage the pressure switch. I told him that the spa is only $150, 2 person hot tub, and the manufacturer told me that the pump is weaker than most because of the size of the hot tub. He continued to try and sell me a $250 pump until he found out that he did not have the connector for it and could not cut the wires as it would void the warrantee on his pump. He was ready to leave when I asked him to look at the heater and make sure it was working. I watched him turn the dial on the pressure switch and then I heard it engage.. this fixed the hot tub. I was really upset that they made me hire their tech to come and turn the knob on a switch that they told me not to touch. Why would I spend $75 for a tech to come for 10 minutes and turn a knob when I could have just turned it myself, had they not told me to never touch it? The tech left my home and the next morning I got a call from Dan over at R&S. He told me in a voicemail that my charge would be $150 . $75 for the visit, and $75 for an hour of labor. Immediately, I called him back and explained that the tech was only here for 10 minutes and I should not be paying for labor since he didn't do anything but turn a knob and try to sell me a circulation pump to replace one that was working just fine. He told me that the minimum charge is $150. I reminded him that he told me the night before that the charge was $75 and he went on to try and explain the cost of overhead for these sort of things. These guys lied to me to get my credit card number. They told me the cost was one price then then charged me another. They sold me a filter that was incompatible and lied to me about the right one not being manufactured anymore. They sold me a pressure switch and told me not to change the settings, then charged me $150 to have somebody come out and turn a knob to change the setting themselves. This company has been around since 1996 and I am surprised they are still in business. They should know that what they did is FRAUD and is illegal. I explained this to them on the phone. I explained that I would be going to the Better Business Bureau, writing reviews on the internet, and I will also be charging back the $150 from my credit card. He basically told me that he didn't care. Not only did they lose my business, I am hoping that this review will deter anyone else from ever doing business with them. It's not worth the headache of being lied to. Some people will do anything to make fast money, even if it means ripping people off and ruining their reputation.

1
★☆☆☆☆

My experience with R&S was one of the worst I have ever had with a company. I bought a small used spa from somebody from craigslist and saw that R&S was company who used to perform service on it. My first visit to purchase chemicals and filters, I was told that they no longer manufacture the filter that I needed to work with my spa. I was sold another filter, for $30 that did not plug into the socket like the previous one and was told to just toss it in the compartment and let it float loosely in there because it would still work. Come to find out from the manufacturer, the filters are still made, and the hot tub would not function properly if I did not have a filter that plugs in to the socket. My experience continued to get worse until R&S took me for another $150. My spa stopped heating, so we narrowed it down to the pressure switch. I was sold a new switch and told that I should not touch the pressure settings on it because they were set to where they needed to be. After installing the switch, my spa was still not functioning. I called R&S and was told that they needed to send a technician to my home and it would cost me $75. They said they would need my credit card number over the phone before they could send the tech. The next morning, the tech came to my home and immediately tried to sell me a $250 circulation pump. I stuck my arm in the spa and told him that the pump was still working, I could feel it. He explained that it was not working good enough to engage the pressure switch. I told him that the spa is only $150, 2 person hot tub, and the manufacturer told me that the pump is weaker than most because of the size of the hot tub. He continued to try and sell me a $250 pump until he found out that he did not have the connector for it and could not cut the wires as it would void the warrantee on his pump. He was ready to leave when I asked him to look at the heater and make sure it was working. I watched him turn the dial on the pressure switch and then I heard it engage.. this fixed the hot tub. I was really upset that they made me hire their tech to come and turn the knob on a switch that they told me not to touch. Why would I spend $75 for a tech to come for 10 minutes and turn a knob when I could have just turned it myself, had they not told me to never touch it? The tech left my home and the next morning I got a call from Dan over at R&S. He told me in a voicemail that my charge would be $150 . $75 for the visit, and $75 for an hour of labor. Immediately, I called him back and explained that the tech was only here for 10 minutes and I should not be paying for labor since he didn't do anything but turn a knob and try to sell me a circulation pump to replace one that was working just fine. He told me that the minimum charge is $150. I reminded him that he told me the night before that the charge was $75 and he went on to try and explain the cost of overhead for these sort of things. These guys lied to me to get my credit card number. They told me the cost was one price then then charged me another. They sold me a filter that was incompatible and lied to me about the right one not being manufactured anymore. They sold me a pressure switch and told me not to change the settings, then charged me $150 to have somebody come out and turn a knob to change the setting themselves. This company has been around since 1996 and I am surprised they are still in business. They should know that what they did is FRAUD and is illegal. I explained this to them on the phone. I explained that I would be going to the Better Business Bureau, writing reviews on the internet, and I will also be charging back the $150 from my credit card. He basically told me that he didn't care. Not only did they lose my business, I am hoping that this review will deter anyone else from ever doing business with them. It's not worth the headache of being lied to. Some people will do anything to make fast money, even if it means ripping people off and ruining their reputation.

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