Tlc Grooming

★★☆☆☆
  • 602 Old Bonhomme Rd

    Saint Louis, MO 63130

    Cross street: Located At The Intersection Of Delmar & Old Bonhomme Rd In University City Near Clayton

    Map & Directions
  • 314-726-4900

About Tlc Grooming

Categories
Hours
Mon-Sat 8am-5pm ; Sun Closed

Pets & Animals

Pets & Animals
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2.0 4
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We took our dog here to get his nails trimmed. Instead of alerting us that they were unable to do the nails, they wanted to charge me for the services. I requested my money back nicely but the woman (a grayish-haired but young woman) was rude and told me not to come back again. After saying I would write a negative review, she threatened me with police. The woman who is in charge of this place if it was her is crazy. I will never go back to this place. I don't understand how people love this place. They don't know what happens here.

0
★☆☆☆☆

We took our dog here to get his nails trimmed. Instead of alerting us that they were unable to do the nails, they wanted to charge me for the services. I requested my money back nicely but the woman (a grayish-haired but young woman) was rude and told me not to come back again. After saying I would write a negative review, she threatened me with police. The woman who is in charge of this place if it was her is crazy. I will never go back to this place. I don't understand how people love this place. They don't know what happens here.

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These people are very bad. As the other reviewer said, the person in charge has an attitude which is argumentative and she really does not care if you are satisfied or not. The one time I took my dog there, they cut his ear very deeply (it took several weeks to heal) -- they returned the dog with it dried, still all over his ear - no apologies - nothing. The next times I attempted to work with them, they would argue with me about scheduling issues, to the point where I just gave up and went somewhere else.

0
★☆☆☆☆

These people are very bad. As the other reviewer said, the person in charge has an attitude which is argumentative and she really does not care if you are satisfied or not. The one time I took my dog there, they cut his ear very deeply (it took several weeks to heal) -- they returned the dog with it dried, still all over his ear - no apologies - nothing. The next times I attempted to work with them, they would argue with me about scheduling issues, to the point where I just gave up and went somewhere else.

Cons: Poor Service, Poor Grooming

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TLC is great. They came recommended by my vet and they are fantastic. My basset gets stinky and loves going to TLC. Their rates are very reasonable and they really do love animals. I know he's in good hands and would recommend to anyone.

2
★★★★★

TLC is great. They came recommended by my vet and they are fantastic. My basset gets stinky and loves going to TLC. Their rates are very reasonable and they really do love animals. I know he's in good hands and would recommend to anyone.

Pros: Very convenient to schedule on short notice.

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At first, I took my dog to TLC Grooming because they always answered the phone, weren't overpriced, always had available appointments, and let me keep my dog there for the day without charging.\r
\r
Boy was I wrong! They ended up NOT expressing my dog's glands correctly, which wound him up at the vet and left me with a $70 bill. I called them to ask politely for something they could do (I was thinking a few free grooming sessions), but the lady on the phone was argumentative and had no interest in keeping my business. No wonder they were cheap and had open appointments.\r
\r
Spend more and go somewhere else you trust, or do it yourself (which I plan to do from now on)!

0
★☆☆☆☆

At first, I took my dog to TLC Grooming because they always answered the phone, weren't overpriced, always had available appointments, and let me keep my dog there for the day without charging.\r
\r
Boy was I wrong! They ended up NOT expressing my dog's glands correctly, which wound him up at the vet and left me with a $70 bill. I called them to ask politely for something they could do (I was thinking a few free grooming sessions), but the lady on the phone was argumentative and had no interest in keeping my business. No wonder they were cheap and had open appointments.\r
\r
Spend more and go somewhere else you trust, or do it yourself (which I plan to do from now on)!

Cons: You'll end up at the vet because they won't care for your dog properly!

 

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