Dog's Day Out

★★★☆☆
  • 17201 E US Hwy 40 Ste 111

    Independence, MO 64055

    Map & Directions
  • 816-373-3110

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AWFUL AWFUL AWFUL!!!

If I could zero stars, or negative stars, I would!

It s bad enough that she didn t trim my dog the way I asked her to, but the really awful part is that

SHE TRIED TO GIVE MY DOG TO SOMEONE ELSE!

When I arrived, another customer had a collar and leash on my dog and had I not arrived right at that time, and argued the groomer for several minutes, my dog would have gone home with someone else. Even though he scrambled profusely to get to me as soon as he saw me, the groomer insisted that this wasn t my dog. When I insisted on seeing my dog before that customer left, she brought out a dog twice his size, a different breed and a completely different color. When I told her that wasn t my dog, she went back to try again. The second dog she brought out was also a different breed, much larger, and a completely different color - and that dog actually belonged to customer that was about to leave with mine! I don t know why the customer didn t know she had the wrong dog, but she wasn t sure of that until she saw her dog come back out, not yet trimmed.

This groomer has no process for keeping track of which dog is which, or what kind of trim you ask for, or when your dog is supposed to be ready. She doesn t know one breed from another (the first dog she claimed was my poodle looked like a spaniel, and the second was, according to the dog s real owner, a long-haired chihuahua). And when I finally got everyone convinced that this was really my dog, the groomer s only response was well, we had some commotion there, but in the end, no harm done. She never even apologized. And this wasn t just an employee - it was the owner. STAY AWAY!!!

1
★☆☆☆☆

AWFUL AWFUL AWFUL!!!

If I could zero stars, or negative stars, I would!

It s bad enough that she didn t trim my dog the way I asked her to, but the really awful part is that

SHE TRIED TO GIVE MY DOG TO SOMEONE ELSE!

When I arrived, another customer had a collar and leash on my dog and had I not arrived right at that time, and argued the groomer for several minutes, my dog would have gone home with someone else. Even though he scrambled profusely to get to me as soon as he saw me, the groomer insisted that this wasn t my dog. When I insisted on seeing my dog before that customer left, she brought out a dog twice his size, a different breed and a completely different color. When I told her that wasn t my dog, she went back to try again. The second dog she brought out was also a different breed, much larger, and a completely different color - and that dog actually belonged to customer that was about to leave with mine! I don t know why the customer didn t know she had the wrong dog, but she wasn t sure of that until she saw her dog come back out, not yet trimmed.

This groomer has no process for keeping track of which dog is which, or what kind of trim you ask for, or when your dog is supposed to be ready. She doesn t know one breed from another (the first dog she claimed was my poodle looked like a spaniel, and the second was, according to the dog s real owner, a long-haired chihuahua). And when I finally got everyone convinced that this was really my dog, the groomer s only response was well, we had some commotion there, but in the end, no harm done. She never even apologized. And this wasn t just an employee - it was the owner. STAY AWAY!!!

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After reading all of the positive reviews I assumed this was a stellar place, I now see that they were all written on February 19, 2011... a little suspicious. The place should be called "Dogs Day In Hell". They did not listen to me on my specific instructions for my dog, they were very "Ya, ya, just put her in the kennel, I'll get to her whenever I decide to". They shaved my dogs face and I have a schnauzer!!! Her eyebrows and nose are down to the pink skin! I had a 10am appt. and they told me to pick her up at 7:30pm! Which I find ridiculous, and to top things off, she wasn't finished with her when we arrived at 7:30! I felt like they were overpriced, and cranky towards the dogs. I left EXTREMELY un-happy... I could have done better had I given my 3year old the job!

1
★☆☆☆☆

After reading all of the positive reviews I assumed this was a stellar place, I now see that they were all written on February 19, 2011... a little suspicious. The place should be called "Dogs Day In Hell". They did not listen to me on my specific instructions for my dog, they were very "Ya, ya, just put her in the kennel, I'll get to her whenever I decide to". They shaved my dogs face and I have a schnauzer!!! Her eyebrows and nose are down to the pink skin! I had a 10am appt. and they told me to pick her up at 7:30pm! Which I find ridiculous, and to top things off, she wasn't finished with her when we arrived at 7:30! I felt like they were overpriced, and cranky towards the dogs. I left EXTREMELY un-happy... I could have done better had I given my 3year old the job!

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I have only been to Dog's Day Out once since I am new to the Independence area. I was a walk-in on a Saturday morning and they took me without hesitation, which was unexpected. I went ahead and had them groom my dog and when I picked him up he looked fabulous. I have never seen a better cut. Another great thing was the price, they were far lower than I expected. I will definitely be a repeat customer as I have three little wonders at home to keep up with. You should try them. :)

5
★★★★★

I have only been to Dog's Day Out once since I am new to the Independence area. I was a walk-in on a Saturday morning and they took me without hesitation, which was unexpected. I went ahead and had them groom my dog and when I picked him up he looked fabulous. I have never seen a better cut. Another great thing was the price, they were far lower than I expected. I will definitely be a repeat customer as I have three little wonders at home to keep up with. You should try them. :)

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We have taken our dogs here for a number of years and have always been pleased with the results. The staff has been great to work with and the dogs always look wonderful. The little scarves they give them are an extra treat. I highly recommend to all those looking for a great grooming place.

Pat M

5
★★★★★

We have taken our dogs here for a number of years and have always been pleased with the results. The staff has been great to work with and the dogs always look wonderful. The little scarves they give them are an extra treat. I highly recommend to all those looking for a great grooming place.

Pat M

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1 out of 1 people found this review helpful.

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we took our chow mix to them the results were great she loved the groomers we never thought honey bear would ever look so good price was more than fair we will be back tom

4
★★★★☆

we took our chow mix to them the results were great she loved the groomers we never thought honey bear would ever look so good price was more than fair we will be back tom

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1 out of 1 people found this review helpful.

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We have taken our dog here for a long time. They have always done a good job grooming him. He has a difficult cut and they always get it just right. He comes home happy and looking so cute and smelling wonderful. They always put an adorable bandana on him when they are finished. We always try to have the same person groom him as we have had good luck with her. I can't imaging taking my dog anywhere else. I know of quite a few people who are also very happy with their servies. Thier prices are very reasonable. I highly recommend!

4
★★★★☆

We have taken our dog here for a long time. They have always done a good job grooming him. He has a difficult cut and they always get it just right. He comes home happy and looking so cute and smelling wonderful. They always put an adorable bandana on him when they are finished. We always try to have the same person groom him as we have had good luck with her. I can't imaging taking my dog anywhere else. I know of quite a few people who are also very happy with their servies. Thier prices are very reasonable. I highly recommend!

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1 out of 1 people found this review helpful.

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I buy all my premium cat food at Dog's Day Out since they've partnered with Brookside Barkery. The staff is knowledgeable about nutritional value of different foods, and they have a good selection of top brands as well as an email list for savings on specific brands throughout the month. However, they do close at 6 p.m., which makes it difficult to get to during the week if you have to commute there.

4
★★★★☆

I buy all my premium cat food at Dog's Day Out since they've partnered with Brookside Barkery. The staff is knowledgeable about nutritional value of different foods, and they have a good selection of top brands as well as an email list for savings on specific brands throughout the month. However, they do close at 6 p.m., which makes it difficult to get to during the week if you have to commute there.

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1 out of 1 people found this review helpful.

 

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