Edwards Carpet & Floor Center

★★★★☆
  • 13384 Manchester Road

    Des Peres, MO 63131

    Map & Directions
  • 314-909-7474

About Edwards Carpet & Floor Center

Categories
  • Carpeting
  • Floor Coverings
  • Carpet Layers
  • Floor Contractors
  • Hardwood Flooring
Details
  • Carpeting
Hours
M-F 9am-8pm, Sa 9am-6pm, Su 12pm-5pm
Emails
  • edwards.carpet@gmail.com
Keywords
  • floors
  • flooring
  • new floors
  • new flooring
  • flooring deals
  • flooring specials
  • carpet
  • carpet deals
  • carpet specials
  • carpet near me
  • carpet store
  • carpet store near me
  • carpet flooring
  • carpet floors
  • carpet flooring near me
  • carpet floors near me
  • carpet flooring store near me
  • carpet floor store near me
  • hardwood
  • hardwood deals
  • hardwood specials
  • hardwood near me
  • hardwood store
  • hardwood store near me
  • hardwood floors
  • hardwood flooring
  • hardwood flooring near me
  • hardwood floors near me
  • hardwood flooring store near me
  • hardwood floor store near me
  • laminate
  • laminate deals
  • laminate specials
  • laminate near me
  • laminate store
  • laminate store near me
  • laminate floors
  • laminate flooring
  • laminate flooring near me
  • laminate floors near me
  • laminate flooring store near me
  • laminate floor store near me
  • tile
  • tile deals
  • tile specials
  • tile near me
  • tile store
  • tile store near me
  • tile flooring store
  • tile flooring store near me
  • tile floor store
  • tile floor store near me
  • tile floors near me
  • vinyl
  • vinyl deals
  • vinyl specials
  • vinyl store
  • vinyl store near me
  • vinyl floors
  • vinyl flooring
  • vinyl floors near me
  • vinyl flooring near me
  • vinyl flooring store near me
Payment Options
  • American Express
  • Discover
  • MasterCard
  • Visa
  • Check
  • Cash
Services
  • carpet installation
  • flooring
  • flooring installation

Home & Garden

Home & Garden
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Products & Services
    3.5 2
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    .

    Kerry has not worked for Edwards for several years, the store manager Owen takes customer service very seriously. Please always feel free to contact us if you ever feel as if you been treated poorly by ANY of our employees. We are local

    3
    ★★★★★

    Kerry has not worked for Edwards for several years, the store manager Owen takes customer service very seriously. Please always feel free to contact us if you ever feel as if you been treated poorly by ANY of our employees. We are local

    .

    Just had new carpet installed from Edward's Carpet in STL. When the installer showed me the balance due, I asked if he could call into the store to see if it was already paid (I remembered paying SOMETHING, just couldn't remember if it was all or partial) When the installer called the sales guy in the store, I could very clearly hear the sales guy tell the installer, "If he's telling you he paid already, he's a F*CKING LIAR!"
    Of course, I was just asking to double-check on the balance, not trying to stiff the guy. The sales guy probably didn't realize the phone was one notch below speakerphone, and I could hear every word that he said.

    So instead of refreshing my memory by walking me through the invoice, he decided to get defensive and act unprofessional.

    Really? Edwards Carpet guy? I'm a F*CKING LIAR?

    So, yeah, he definitely lost me as a customer. Hoping other people will keep it mind when carpet shopping around STL. I'm sure this isn't typical at other locations, but it was my experience at the Des Peres store and I believe the guy's name was Carrie / Kerry.

    0
    ★☆☆☆☆

    Just had new carpet installed from Edward's Carpet in STL. When the installer showed me the balance due, I asked if he could call into the store to see if it was already paid (I remembered paying SOMETHING, just couldn't remember if it was all or partial) When the installer called the sales guy in the store, I could very clearly hear the sales guy tell the installer, "If he's telling you he paid already, he's a F*CKING LIAR!"
    Of course, I was just asking to double-check on the balance, not trying to stiff the guy. The sales guy probably didn't realize the phone was one notch below speakerphone, and I could hear every word that he said.

    So instead of refreshing my memory by walking me through the invoice, he decided to get defensive and act unprofessional.

    Really? Edwards Carpet guy? I'm a F*CKING LIAR?

    So, yeah, he definitely lost me as a customer. Hoping other people will keep it mind when carpet shopping around STL. I'm sure this isn't typical at other locations, but it was my experience at the Des Peres store and I believe the guy's name was Carrie / Kerry.

    Cons: customer service people skills common sense

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