Walker Tire-Truck & Tow Svc

★★★☆☆
  • 403 N Action Ave

    Odessa, MO 64076

    Map & Directions
  • 816-230-5752

Automotive

Automotive
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Customer service is non existent.. After needing 2 brake adjustments at a weigh station, we were recommended to call Walker Tire-Truck..

The individual on the phone noted it would be about 45 minutes to arrive which was fine. Repairman arrived at 10:00 PM (a bit earlier), with incorrect tools, no lights (he was using his laptop screen for light), and spent an hour trying to find a 4 prong socket wrench... Meanwhile my driver has an ELD and has to deliver freight the next morning, so I called in the office for an update. I noted to him that the repairman has been there for an hour, and he does not have the correct tool. Since I have to get my driver going, will you send someone else? Their response was "do you want your truck fixed or did you just call to b*tch". He said I was lying that the driver was there for an hour, said it was only 15 minutes, and that it wasn't the tool that was the problem it was something else. I called and spoke to the repairman directly who confirmed my drivers story, and was apologetic.

Eventually, a second repairman came, who also didn't have the correct tools. Some more time passed and a third repairman came out, and took 5 minutes to fix everything. Our bill was for 1 hour + the call out (which was expected). I called in this morning to speak to the owner, when I explained what happened, he laughed and said "it will get addressed", no apology about his employee behavior.

In a world where there's 1,000 other truck repair facilities, save yourself the hassle and call someone that appreciates your business, and actually has more than pepboys wrenches.

1
★☆☆☆☆

Customer service is non existent.. After needing 2 brake adjustments at a weigh station, we were recommended to call Walker Tire-Truck..

The individual on the phone noted it would be about 45 minutes to arrive which was fine. Repairman arrived at 10:00 PM (a bit earlier), with incorrect tools, no lights (he was using his laptop screen for light), and spent an hour trying to find a 4 prong socket wrench... Meanwhile my driver has an ELD and has to deliver freight the next morning, so I called in the office for an update. I noted to him that the repairman has been there for an hour, and he does not have the correct tool. Since I have to get my driver going, will you send someone else? Their response was "do you want your truck fixed or did you just call to b*tch". He said I was lying that the driver was there for an hour, said it was only 15 minutes, and that it wasn't the tool that was the problem it was something else. I called and spoke to the repairman directly who confirmed my drivers story, and was apologetic.

Eventually, a second repairman came, who also didn't have the correct tools. Some more time passed and a third repairman came out, and took 5 minutes to fix everything. Our bill was for 1 hour + the call out (which was expected). I called in this morning to speak to the owner, when I explained what happened, he laughed and said "it will get addressed", no apology about his employee behavior.

In a world where there's 1,000 other truck repair facilities, save yourself the hassle and call someone that appreciates your business, and actually has more than pepboys wrenches.

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Very upsetting experience. We blew a rear tire on a horse trailer in windy conditions with 2 upset horses and children that were not going to make it to a horse show on time. Dispatcher did not disclose that the only service truck would take an hour
(I explained that I had 2 restless horses in trailer), then when I called to see what issue was (almost an hour later) he said the truck was almost there (another 15 mins). I explained I wanted an air tank and good hydraulic jack due to weight of horses and wanted all tires checked on trailer and truck.
Tow truck showed up 1:15 minutes after my call and had NO air tank NO tire gauge (still charged me $65).
I seriously doubt any of these men would have been happy if their wife and daughter were let back on the road in our condition.
I could have put my own spare back on and creeped to the next exit within 20 minutes, instead I waited for insufficient help and STILL had to go to next truck shop to recheck.
Thanks to a considerate serviceman at the TA Road Ready truck stop he had me aired up and safely back on road, and would not accept my money for his help.

DO NOT CALL WALKERS. Shame on you owner, dispatcher, Collin, Lonnie!

1
★☆☆☆☆

Very upsetting experience. We blew a rear tire on a horse trailer in windy conditions with 2 upset horses and children that were not going to make it to a horse show on time. Dispatcher did not disclose that the only service truck would take an hour
(I explained that I had 2 restless horses in trailer), then when I called to see what issue was (almost an hour later) he said the truck was almost there (another 15 mins). I explained I wanted an air tank and good hydraulic jack due to weight of horses and wanted all tires checked on trailer and truck.
Tow truck showed up 1:15 minutes after my call and had NO air tank NO tire gauge (still charged me $65).
I seriously doubt any of these men would have been happy if their wife and daughter were let back on the road in our condition.
I could have put my own spare back on and creeped to the next exit within 20 minutes, instead I waited for insufficient help and STILL had to go to next truck shop to recheck.
Thanks to a considerate serviceman at the TA Road Ready truck stop he had me aired up and safely back on road, and would not accept my money for his help.

DO NOT CALL WALKERS. Shame on you owner, dispatcher, Collin, Lonnie!

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quick and good service my daughter had a blow out on the way home from Montana and she was still 200 miles from home after a quick Google search i found Walker Tire-Truck & Tow Svc they had a driver out to her an going in less than 30 mins charged my card LESS than they quoted over the phone

5
★★★★★

quick and good service my daughter had a blow out on the way home from Montana and she was still 200 miles from home after a quick Google search i found Walker Tire-Truck & Tow Svc they had a driver out to her an going in less than 30 mins charged my card LESS than they quoted over the phone

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Both my husband's Truck and my Tahoe broke down this last week. We have AAA insurance for these situations. Walker's came out for the truck on Monday, they did a nice job. When my tahoe broke down Thursday I requested AAA to send Walker's out again. The tow truck gentleman was great!

4
★★★★☆

Both my husband's Truck and my Tahoe broke down this last week. We have AAA insurance for these situations. Walker's came out for the truck on Monday, they did a nice job. When my tahoe broke down Thursday I requested AAA to send Walker's out again. The tow truck gentleman was great!

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This company and the family who own it are idiots!!! The entire family is a bunch of scam artist white trash .
Watch out or the owner will have his jail bird sons beat you retarded like they did to their neighbor!

0
★☆☆☆☆

This company and the family who own it are idiots!!! The entire family is a bunch of scam artist white trash .
Watch out or the owner will have his jail bird sons beat you retarded like they did to their neighbor!

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After he hires his employees he later tells them they won't get paid for the work they do until he gets paid for it. For instance, someone hired for the position driving a service truck does not get paid any money until those people send in their bill if they belong to a motor club...this takes 30-60 days or even more. Most service calls are bill outs not cash calls so an employee won't get paid for the work he did for another month or two. How is someone supposed to live on that? He also promises to start you out at let's say $14/hr and then you realize he's only been paying you $12/hr. When confronted, the boss tries to cover it all up like it was a misunderstanding on the employees behalf...never making any effort to pay what is owed to the employee retroactive. He promises benefits and good pay, but it is all a lie. Okay, you get uniforms...that's the benefit. They also date their employees paychecks for Fridays, but the employees don't receive their checks actually until Mondays. Employees have to race to the bank on Monday because often times there is not enough money in the Walker's account to cover all the employees paychecks. They wonder why they can't keep good help! They lie, and cheat and jack the prices up unnecessarily to unsuspecting customers in need who have no other options, but to use Walker Tire. Sure he's quick and can give good deals, but he is crooked as crooked can be. Word to the wise...don't ever think to work there or recommend anyone else there unless you enjoy volunteering as a way to make a living.

1
★☆☆☆☆

After he hires his employees he later tells them they won't get paid for the work they do until he gets paid for it. For instance, someone hired for the position driving a service truck does not get paid any money until those people send in their bill if they belong to a motor club...this takes 30-60 days or even more. Most service calls are bill outs not cash calls so an employee won't get paid for the work he did for another month or two. How is someone supposed to live on that? He also promises to start you out at let's say $14/hr and then you realize he's only been paying you $12/hr. When confronted, the boss tries to cover it all up like it was a misunderstanding on the employees behalf...never making any effort to pay what is owed to the employee retroactive. He promises benefits and good pay, but it is all a lie. Okay, you get uniforms...that's the benefit. They also date their employees paychecks for Fridays, but the employees don't receive their checks actually until Mondays. Employees have to race to the bank on Monday because often times there is not enough money in the Walker's account to cover all the employees paychecks. They wonder why they can't keep good help! They lie, and cheat and jack the prices up unnecessarily to unsuspecting customers in need who have no other options, but to use Walker Tire. Sure he's quick and can give good deals, but he is crooked as crooked can be. Word to the wise...don't ever think to work there or recommend anyone else there unless you enjoy volunteering as a way to make a living.

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They are Always There When You call. This Place Will Assist anyone for Cheap and Are Very Friendly in what they do.
Very efficient and Fast and easy to get along with Here I have No Complaints with this Place at all. They Work With You on Payment as well.

PROS: Everything is a Pro! Service Is Outstanding
CONS: Nothing

5
★★★★★

They are Always There When You call. This Place Will Assist anyone for Cheap and Are Very Friendly in what they do.
Very efficient and Fast and easy to get along with Here I have No Complaints with this Place at all. They Work With You on Payment as well.

PROS: Everything is a Pro! Service Is Outstanding
CONS: Nothing

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