Days Inn-Ozark

★☆☆☆☆
  • 900 N 18th St

    Ozark, MO 65721

    Map & Directions
  • 417-581-5800

About Days Inn-Ozark

Categories
  • Hotels & Motels
Hours
M-Su 24hr
Year Established
  • 2012
Payment Options
  • American Express
  • Discover
  • Visa
  • Cash
  • MasterCard
  • Diners Club
Services
  • 2014, 2015 Certificate of Excellence Winner on Trip Advisor
  • Located only 20 minutes from both Branson and Springfield
  • Deluxe hot continental breakfast included

Hotels & Travel

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If I could give this hotel a negative star I would. As the other reviewer stated, there is a SIGN here for everything. More signs which say everything you better not do than an interstate. The staff is rude, the breakfast of cold cereal was not as advertised. 3 towels in a room of 4 paying guests. Never again. This will totally influence my decision to stay at a Days hotel in the future. And just so you are not surprised, they do put a hold on the max amount possible on your credit card. Never had a hotel do this before, they didnt release the funds for 3 days.

1
★☆☆☆☆

If I could give this hotel a negative star I would. As the other reviewer stated, there is a SIGN here for everything. More signs which say everything you better not do than an interstate. The staff is rude, the breakfast of cold cereal was not as advertised. 3 towels in a room of 4 paying guests. Never again. This will totally influence my decision to stay at a Days hotel in the future. And just so you are not surprised, they do put a hold on the max amount possible on your credit card. Never had a hotel do this before, they didnt release the funds for 3 days.

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This hotel was booked by a person in our group of about 20 that was looking for quality as well as value for a weekend tournament in Springfield, MO. We were looking for pool amenities for the kids as well as a value priced room for the adults. Customer service was believed to be a given, it was a Days Inn after all. WOW were we proven wrong! The staff was RUDE! We thought maybe it was limited to the reservations or check in staff, little did we know it was independently owned and the family that owned it was not only management, but maintenance and housekeeping as well. Upon filing a complaint with Days Inn, we were informed this was an independently owned franchise, and as far as we're concerned, Days Inn would profit significantly by excluding them from ownership! Because of this experience, we may never include Days Inn in our travel plans again, and we've stayed at several! They had more rules posted than an international airport! We had children, of which they were informed upon check-in, and were put on the second floor and when our kids ran in the hall before 8 pm, we were scolded. We requested a first floor room, told them we couldn't guarantee the kids may not jump, stomp, etc. We were told we were more than welcome to leave, no first floor rooms were available. Trust me, we would have, had there not been at least 6 more rooms in our group due to arrive. Towels for the pool were sacred, don't leave the continental breakfast without a lid on your cup...the rules were unbelievable! After we called in our concern that the heat didn't work on our second night of staying there as we tolerated it after the child complaint the first night, the front desk, I believe was the manager's wife, as they spoke a foreign language amongst themselves, advised someone would be up. I asked if they knew how long. I heard angry shouting in the background, in a foreign language, and when the manager showed up, he didn't speak to us until I asked if we had done something wrong. After removing the cover and banging on the appliance he said no and left. Granted it did work for the second half of our stay, but how crappy do you really need to treat people who are paying you to stay there? Another person in our group was asked to put up $150 in cash, although the rooms were guranteed in reservations, because he chose to pay in cash. During our stay, our 6 year old had the flu, managed to get sick on both beds. I bundled up everything that was affected, and left a note on the beds advising what had happened and why I had stripped the beds. Having worked in resorts before, I felt this was the responsible thing to do. Housekeeping was only able to replace one of the bedspreads...evidently there was a flu epidemic in the motel, because I realize, bedspreads are never laundered after every stay at most places...but it might be a good idea to have more than one spare! Point being...if it sounds like a good deal, it's not! And evidently Days Inn isn't interested in the fact that their name is on this motel, as they have had limited response as well! And it truly amazes me this place carries a 3.5 star rating after 6 ratings before this, when my math puts them at about a 2.8! I wish I had taken pics of all the posted rules, but didn't have the foresight to do so...I figured Days Inn would take some responsibility and try to make things right, because I realized the staff on location didn't care at all about customer service. My advice...if you ignore the reviews and give them a chance anyway...good luck to you!

1
★☆☆☆☆

This hotel was booked by a person in our group of about 20 that was looking for quality as well as value for a weekend tournament in Springfield, MO. We were looking for pool amenities for the kids as well as a value priced room for the adults. Customer service was believed to be a given, it was a Days Inn after all. WOW were we proven wrong! The staff was RUDE! We thought maybe it was limited to the reservations or check in staff, little did we know it was independently owned and the family that owned it was not only management, but maintenance and housekeeping as well. Upon filing a complaint with Days Inn, we were informed this was an independently owned franchise, and as far as we're concerned, Days Inn would profit significantly by excluding them from ownership! Because of this experience, we may never include Days Inn in our travel plans again, and we've stayed at several! They had more rules posted than an international airport! We had children, of which they were informed upon check-in, and were put on the second floor and when our kids ran in the hall before 8 pm, we were scolded. We requested a first floor room, told them we couldn't guarantee the kids may not jump, stomp, etc. We were told we were more than welcome to leave, no first floor rooms were available. Trust me, we would have, had there not been at least 6 more rooms in our group due to arrive. Towels for the pool were sacred, don't leave the continental breakfast without a lid on your cup...the rules were unbelievable! After we called in our concern that the heat didn't work on our second night of staying there as we tolerated it after the child complaint the first night, the front desk, I believe was the manager's wife, as they spoke a foreign language amongst themselves, advised someone would be up. I asked if they knew how long. I heard angry shouting in the background, in a foreign language, and when the manager showed up, he didn't speak to us until I asked if we had done something wrong. After removing the cover and banging on the appliance he said no and left. Granted it did work for the second half of our stay, but how crappy do you really need to treat people who are paying you to stay there? Another person in our group was asked to put up $150 in cash, although the rooms were guranteed in reservations, because he chose to pay in cash. During our stay, our 6 year old had the flu, managed to get sick on both beds. I bundled up everything that was affected, and left a note on the beds advising what had happened and why I had stripped the beds. Having worked in resorts before, I felt this was the responsible thing to do. Housekeeping was only able to replace one of the bedspreads...evidently there was a flu epidemic in the motel, because I realize, bedspreads are never laundered after every stay at most places...but it might be a good idea to have more than one spare! Point being...if it sounds like a good deal, it's not! And evidently Days Inn isn't interested in the fact that their name is on this motel, as they have had limited response as well! And it truly amazes me this place carries a 3.5 star rating after 6 ratings before this, when my math puts them at about a 2.8! I wish I had taken pics of all the posted rules, but didn't have the foresight to do so...I figured Days Inn would take some responsibility and try to make things right, because I realized the staff on location didn't care at all about customer service. My advice...if you ignore the reviews and give them a chance anyway...good luck to you!

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Message from Days Inn-Ozark

Americas Best Value Inn - Ozark/Springfield offers the most value for your money when staying for business, pleasure, or just passing through Ozark, MO at 900 North 18th Street. 2014 Certificate of Excellence Winner on Trip Advisor | Located only 20 minutes from both Branson and Springfield | Deluxe hot continental breakfast included

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