Westway Cleaners

★★☆☆☆
  • 500 S Hanley Rd

    Saint Louis, MO 63105

    Map & Directions
  • 314-726-3150

About Westway Cleaners

Hours
Mon-Fri 7am-7pm, Sat 8am-6pm
2.3077 13
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I won't bore you with the details, just read all of these reviews- I guess nothing has changed over the last two years. Rude and refused to replace ruined shirt. Manager was worst of all. Could never recommend them to anyone. Would

3
★★★★★

I won't bore you with the details, just read all of these reviews- I guess nothing has changed over the last two years. Rude and refused to replace ruined shirt. Manager was worst of all. Could never recommend them to anyone. Would

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I tried the cleaners out and everything was ok for a while until there was a stain on a new dress and I wanted them to repair the dress and it was a hassel but the dress was cleaned in a way but they did mess up the fabric on the dress. They have a couple of counter people that are really rude with nasty attitudes....the third thing is when I picked up my last batch of cleaning there was human hair and dog or cat hair all over my sweater....Needless to say that is the last time I will use this cleaners.....

2
★★☆☆☆

I tried the cleaners out and everything was ok for a while until there was a stain on a new dress and I wanted them to repair the dress and it was a hassel but the dress was cleaned in a way but they did mess up the fabric on the dress. They have a couple of counter people that are really rude with nasty attitudes....the third thing is when I picked up my last batch of cleaning there was human hair and dog or cat hair all over my sweater....Needless to say that is the last time I will use this cleaners.....

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I've been to the Clayton location on a regular basis since they opened. The counter people are friendly and knowledgeable, the prices are competitive, even without coupons, and I prefer having the clean clothes put in one or two plastic bags. Spots are marked and mostly come out, same day service is a plus and they recycle hangers, plastic, even safety pins. Any problems have been minor and quickly resolved.

4
★★★★☆

I've been to the Clayton location on a regular basis since they opened. The counter people are friendly and knowledgeable, the prices are competitive, even without coupons, and I prefer having the clean clothes put in one or two plastic bags. Spots are marked and mostly come out, same day service is a plus and they recycle hangers, plastic, even safety pins. Any problems have been minor and quickly resolved.

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The Westway Location in Des Peres lost my wife's brand new Dress. They never apologized or followed up and will not reimburse or refund. The kicker is we have even paid for the Dry cleaning of the dress and have not been refunded.

0
★☆☆☆☆

The Westway Location in Des Peres lost my wife's brand new Dress. They never apologized or followed up and will not reimburse or refund. The kicker is we have even paid for the Dry cleaning of the dress and have not been refunded.

Cons: Will loose your stuff

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I have never been treated worse in my life.. the owner is incredibility rude and treats customers like trash. The ??cleaning ?? aspect of this business is a completely joke, when I attempted to point out the hole made in several shirts in the exact same place the owner became infuriated and threw me out of the store. DO NOT GO!!! You will regret the experience.

0
★☆☆☆☆

I have never been treated worse in my life.. the owner is incredibility rude and treats customers like trash. The ??cleaning ?? aspect of this business is a completely joke, when I attempted to point out the hole made in several shirts in the exact same place the owner became infuriated and threw me out of the store. DO NOT GO!!! You will regret the experience.

Pros: none

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They ruined my custom-tailored shirt. Drycleaned and left dark dirty circles on the collar and cuffs. Tried to fix it and made it worse. No apologies, no offers to refund money or offer any additional services. Numerous friends had the same experience. Will never use again.

0
★☆☆☆☆

They ruined my custom-tailored shirt. Drycleaned and left dark dirty circles on the collar and cuffs. Tried to fix it and made it worse. No apologies, no offers to refund money or offer any additional services. Numerous friends had the same experience. Will never use again.

Pros: Cheap

Cons: Ruin your clothes; rude; unprofessional

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incredibly poor service, will never use this cleaners again. on multiple occasions I specifically requested no starch on my clothes, but each time I received back heavily starched shirts. or, if an item was to be dry cleaned only, they would launder it. never even received an apology. go elsewhere.

0
★☆☆☆☆

incredibly poor service, will never use this cleaners again. on multiple occasions I specifically requested no starch on my clothes, but each time I received back heavily starched shirts. or, if an item was to be dry cleaned only, they would launder it. never even received an apology. go elsewhere.

Pros: none

Cons: poor service, don't get what you ask for

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I took my comforter to get it dry-cleaned. Instead they washed it. It shrunk about 5-6 inches and would not cover my queen size bed. All the filling was in one corner of the comforter in a ball. The colors were faded and did not match the rest of my bedding. When I took it back, they told me they dry cleaned it and they would not do anything about it. I called one of their other locations and a few other dry-cleaners to ask if so much shrinkage is possible with dry clean, and all of them said that there is no way that is possible. I went to their corporate office and the lady was so rude, and basically just yelled at me the entire time. I threaten to take them to small claims court, because the cost of the comforter is $225, and she said "I'll see you there". Do not go there.

0
★☆☆☆☆

I took my comforter to get it dry-cleaned. Instead they washed it. It shrunk about 5-6 inches and would not cover my queen size bed. All the filling was in one corner of the comforter in a ball. The colors were faded and did not match the rest of my bedding. When I took it back, they told me they dry cleaned it and they would not do anything about it. I called one of their other locations and a few other dry-cleaners to ask if so much shrinkage is possible with dry clean, and all of them said that there is no way that is possible. I went to their corporate office and the lady was so rude, and basically just yelled at me the entire time. I threaten to take them to small claims court, because the cost of the comforter is $225, and she said "I'll see you there". Do not go there.

Cons: Dishonest, cheap, with non-existent customer service

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I've been using this cleaners for some years. In the spring and fall I get all my seasonal clothes cleaned. I ask that they be put in seperate bags for storage. They have in the past done this. Today they wouldn't. I told them that if I had brought the clothes in one at a time that they'd be in seperate bags. That made no difference to the young woman at the counter so I asked for my uncleaned clothes back and she got them out of the bag handed them to me and said, "Have a nice day." I drove them over to Tip Top Cleaners where they said that seperate bags would be no problem.

0
★☆☆☆☆

I've been using this cleaners for some years. In the spring and fall I get all my seasonal clothes cleaned. I ask that they be put in seperate bags for storage. They have in the past done this. Today they wouldn't. I told them that if I had brought the clothes in one at a time that they'd be in seperate bags. That made no difference to the young woman at the counter so I asked for my uncleaned clothes back and she got them out of the bag handed them to me and said, "Have a nice day." I drove them over to Tip Top Cleaners where they said that seperate bags would be no problem.

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I've used this company many times (Clayton location) and have been happy with the prices and the service each time. They do a great job with the clothing, and I have never had a problem with anything there. Their prices are very reasonable and competitive with other dry cleaners in the area. I highly recommend them for your dry cleaning and laundering needs. Busy location but fairly easy to park and get in and out of.

4
★★★★☆

I've used this company many times (Clayton location) and have been happy with the prices and the service each time. They do a great job with the clothing, and I have never had a problem with anything there. Their prices are very reasonable and competitive with other dry cleaners in the area. I highly recommend them for your dry cleaning and laundering needs. Busy location but fairly easy to park and get in and out of.

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Very nice counter help and timely delivery do not make up for their abysmal laundry service.

I have literally had to re-iron every shirt I've had them launder and press. There are sharp creases where there shouldn't be, shiny spots from too-hot presses, and worst of all, wrinkles and creases from the manner in which Westway bags and handles the clothes.

I have given them several attempts to get this right on the off chance it was a fluke, but they are 3-for-3. Will not patronize again...

0
★☆☆☆☆

Very nice counter help and timely delivery do not make up for their abysmal laundry service.

I have literally had to re-iron every shirt I've had them launder and press. There are sharp creases where there shouldn't be, shiny spots from too-hot presses, and worst of all, wrinkles and creases from the manner in which Westway bags and handles the clothes.

I have given them several attempts to get this right on the off chance it was a fluke, but they are 3-for-3. Will not patronize again...

Pros: Pleasant counter help

Cons: TERRIBLE laundry, Wrinkled shirts

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I've used this dry cleaners when they've had coupons. One is for $5 off your order, no minimum. You can't beat that! The service is pretty standard and the prices are competitive with other dry cleaners in the area.

4
★★★★☆

I've used this dry cleaners when they've had coupons. One is for $5 off your order, no minimum. You can't beat that! The service is pretty standard and the prices are competitive with other dry cleaners in the area.

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Westway Cleaners has 4 locations in the St Louis area and usually has okay coupon deals. I've used the Clayton as well as the Des Peres locations but prefer the Clayton location mainly because of location. They provide same day service if you bring your stuff in early enough and I've not had any issues with them yet.

3
★★★☆☆

Westway Cleaners has 4 locations in the St Louis area and usually has okay coupon deals. I've used the Clayton as well as the Des Peres locations but prefer the Clayton location mainly because of location. They provide same day service if you bring your stuff in early enough and I've not had any issues with them yet.

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