Gladstone Dodge Chrysler Jeep & RAM

★★★★☆
  • 5610 North Oak Trafficway

    Gladstone, MO 64118

    Map & Directions
  • 877-898-1292

About Gladstone Dodge Chrysler Jeep & RAM

Categories
  • Auto Dealers
  • Used Cars
  • New Truck Dealers
  • Used Truck Dealers
  • Auto Parts & Accessories
  • Automotive Repair
Hours
M-Th 7am-8pm, F 7am-6pm, Sa 8am-6pm, Su Closed
Emails
  • afoster@gladstonedodge.com

Automotive

Automotive
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4.3333 15
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I purchased a 2015 Jeep from this dealership because they had the Jeep I wanted.

I have 4100 miles on it and hit the trip button to clear out to zero and now it will not go back to the mileage. I called the service dept to see if I could drop it off and have them take a look at it. The lady said I could drop it off but would be several days before they would look at it. I asked her if it would help to make an appt. She said no I couldn't schedule one for more than a week out. Seriously... good thing it is not an emergency to need to get it fixed. I told the gal never mind I would contact another dealership and she didn't care any in the least and said ok and hung up.

So I did just that... I called Victory Dodge (use to be Bob Hoss) and talked to Wendy the Service Manager and like always she said bring it in and she would get it looked at. If you want good service Victory is the place to go and see Wendy. It may be a little bit of a drive, but well worth it!

1
★☆☆☆☆

I purchased a 2015 Jeep from this dealership because they had the Jeep I wanted.

I have 4100 miles on it and hit the trip button to clear out to zero and now it will not go back to the mileage. I called the service dept to see if I could drop it off and have them take a look at it. The lady said I could drop it off but would be several days before they would look at it. I asked her if it would help to make an appt. She said no I couldn't schedule one for more than a week out. Seriously... good thing it is not an emergency to need to get it fixed. I told the gal never mind I would contact another dealership and she didn't care any in the least and said ok and hung up.

So I did just that... I called Victory Dodge (use to be Bob Hoss) and talked to Wendy the Service Manager and like always she said bring it in and she would get it looked at. If you want good service Victory is the place to go and see Wendy. It may be a little bit of a drive, but well worth it!

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Buyer beware. DO NOT use the body shop at this dealership. 30 days after I purchased a vehicle it went in the body shop for a two week and "1800-2400 worth of parts plus labor" repair. After 30 days I am told that it could take 1-2 more

3
★★★★★

Buyer beware. DO NOT use the body shop at this dealership. 30 days after I purchased a vehicle it went in the body shop for a two week and "1800-2400 worth of parts plus labor" repair. After 30 days I am told that it could take 1-2 more

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My experience at Gladstone Dodge was great. Adam was Excellent with helping me find my 2012 Town & Country. I would highly recommend a friend, fam, and co workers to buy a car from him. Thanks again Adam.

5
★★★★★

My experience at Gladstone Dodge was great. Adam was Excellent with helping me find my 2012 Town & Country. I would highly recommend a friend, fam, and co workers to buy a car from him. Thanks again Adam.

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My experience at Gladstone Dodge was great. Adam was Excellent with helping me find my 2012 Town & Country. I would highly recommend a friend, fam, and co workers to buy a car from him. Thanks again Adam.

3
★★★★★

My experience at Gladstone Dodge was great. Adam was Excellent with helping me find my 2012 Town & Country. I would highly recommend a friend, fam, and co workers to buy a car from him. Thanks again Adam.

.

I was recently at Gladstone Dodge and although I did not purchase a vehicle, the staff there was very welcoming and precise. Especially Adam, who guided me through my visit. Great guy, kept me very informed and was engaging from the get go. Felt at home, would definitely go back! Keep it up fellas!!!

5
★★★★★

I was recently at Gladstone Dodge and although I did not purchase a vehicle, the staff there was very welcoming and precise. Especially Adam, who guided me through my visit. Great guy, kept me very informed and was engaging from the get go. Felt at home, would definitely go back! Keep it up fellas!!!

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I was given Jays contact information from a trusted friend. I called him and made an appointment to come into Gladstone Dodge. Upon learning my specific needs in a truck Jay was very honest in regards to the current truck selection. He took down my contact information in case he found something for me. With in a week I received a call from Jay saying that he had the pick up truck that I requested. He was 100% honest, it was the perfect pick up at a fair price. I appreciate Jay's honesty and professionalism. I recommend him and Gladstone Dodge every chance I get. Once my truck needs replaced I will be calling Jay and nobody else.

5
★★★★★

I was given Jays contact information from a trusted friend. I called him and made an appointment to come into Gladstone Dodge. Upon learning my specific needs in a truck Jay was very honest in regards to the current truck selection. He took down my contact information in case he found something for me. With in a week I received a call from Jay saying that he had the pick up truck that I requested. He was 100% honest, it was the perfect pick up at a fair price. I appreciate Jay's honesty and professionalism. I recommend him and Gladstone Dodge every chance I get. Once my truck needs replaced I will be calling Jay and nobody else.

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This was by far the best buying experience I have had up to date. This was my first purchase of a Dodge Vehicle and my sixth car purchase (lifetime). The terrific crew that made me a very happy customer included my salesperson Jake and

3
★★★★★

This was by far the best buying experience I have had up to date. This was my first purchase of a Dodge Vehicle and my sixth car purchase (lifetime). The terrific crew that made me a very happy customer included my salesperson Jake and

.

I was recently at Gladstone Dodge and although I did not purchase a vehicle, the staff there was very welcoming and precise. Especially Adam, who guided me through my visit. Great guy, kept me very informed and was engaging from the get

3
★★★★★

I was recently at Gladstone Dodge and although I did not purchase a vehicle, the staff there was very welcoming and precise. Especially Adam, who guided me through my visit. Great guy, kept me very informed and was engaging from the get

.

I was given Jays contact information from a trusted friend. I called him and made an appointment to come into Gladstone Dodge. Upon learning my specific needs in a truck Jay was very honest in regards to the current truck selection. He

3
★★★★★

I was given Jays contact information from a trusted friend. I called him and made an appointment to come into Gladstone Dodge. Upon learning my specific needs in a truck Jay was very honest in regards to the current truck selection. He

.

Thank You All Very Much! I love My New Van!! I Couldn't Have Asked For A Better Christmas Present!!! Thank You!!!!

3
★★★★★

Thank You All Very Much! I love My New Van!! I Couldn't Have Asked For A Better Christmas Present!!! Thank You!!!!

.

I have been a customer of Gladstone Dodge for over 12 years. I have always been pleased with my experiences at Gladstone Dodge. I like the way they are rebuilding and modernizing too. I do not understand the reviews below, the service dept has always been very upfront and fair about the repairs my vehicle needs. I just wanted to add my two cents... Fred M

5
★★★★★

I have been a customer of Gladstone Dodge for over 12 years. I have always been pleased with my experiences at Gladstone Dodge. I like the way they are rebuilding and modernizing too. I do not understand the reviews below, the service dept has always been very upfront and fair about the repairs my vehicle needs. I just wanted to add my two cents... Fred M

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2 times I have brought for a simple diagnosis. Both times appointments were made and told them I will be waiting in the building.

First time waited over 3 hours!

Second time, presently waiting for 1 hour 45 minutes and still going for nothing more than hooking my car up to a machine, get codes from it & tell me what is wrong.

1
★☆☆☆☆

2 times I have brought for a simple diagnosis. Both times appointments were made and told them I will be waiting in the building.

First time waited over 3 hours!

Second time, presently waiting for 1 hour 45 minutes and still going for nothing more than hooking my car up to a machine, get codes from it & tell me what is wrong.

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.

I traded a 07 Chevy for a 09 dodge diesel had great sales man. however i was also going to purchase a van and that was a total JOKE!!! was called to do the deal and drove 2 hours for nothing BC the phone conversation was not what it should of been they needed more stuff for the loan and never told me-the whole list a to what they needed also have gotten a call was told they would get back to me on all the info it has been 4 days i have ye to receive that call...

3
★★★☆☆

I traded a 07 Chevy for a 09 dodge diesel had great sales man. however i was also going to purchase a van and that was a total JOKE!!! was called to do the deal and drove 2 hours for nothing BC the phone conversation was not what it should of been they needed more stuff for the loan and never told me-the whole list a to what they needed also have gotten a call was told they would get back to me on all the info it has been 4 days i have ye to receive that call...

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Service center is LOCO! Most service centers charge a diagnostics fee if they tell you the issue with your vehicle and you do not get it fixed there. These crazies charge diagnostics fees even if you do have them do the work. During these difficult economic times SCREWING people is not the way to keep up business. AVOID THEM AT ALL COST!!!

1
★☆☆☆☆

Service center is LOCO! Most service centers charge a diagnostics fee if they tell you the issue with your vehicle and you do not get it fixed there. These crazies charge diagnostics fees even if you do have them do the work. During these difficult economic times SCREWING people is not the way to keep up business. AVOID THEM AT ALL COST!!!

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.

I went in for a recall on my Dodge caravans power steering hose and when my husband picked it up it was not done right. He got on the highway and the hose came off and started spraying the engine with power steering fluid. He called the service department and told us that we could bring it back in or we could take it somewhere else and foot the bill. We decided to take it to Steve's auto repair in Liberty and it was taken care of. NOW THAT WAS CUSTOMER SERVICE. Nice employees, timely and earger to please.

PROS: friendly, awesome customer service, great location
CONS: alittle expensive and not happy with work done

3
★★★☆☆

I went in for a recall on my Dodge caravans power steering hose and when my husband picked it up it was not done right. He got on the highway and the hose came off and started spraying the engine with power steering fluid. He called the service department and told us that we could bring it back in or we could take it somewhere else and foot the bill. We decided to take it to Steve's auto repair in Liberty and it was taken care of. NOW THAT WAS CUSTOMER SERVICE. Nice employees, timely and earger to please.

PROS: friendly, awesome customer service, great location
CONS: alittle expensive and not happy with work done

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30 years of customer care and auto industry experience.

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