Crestwood Appliance Repair

★★★☆☆
  • 9979 Watson Rd

    Saint Louis, MO 63126

    Map & Directions
  • 314-909-8900

About Crestwood Appliance Repair

Hours
Mon - Fri, 8:30am - 5pm; Sat, 8:30am - noon; Sun, closed
3.2 20
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What I like the most about this repair shop is the level of service they offer regardless is you have one device for repair or you have several. Fantastic!

5
★★★★★

What I like the most about this repair shop is the level of service they offer regardless is you have one device for repair or you have several. Fantastic!

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I called to see if they a knob I needed for my stove in stock and I was told that I had to come into the store in person with the make and model number. I said I have the make and model number now, I just want to know if you have it in

3
★★★★★

I called to see if they a knob I needed for my stove in stock and I was told that I had to come into the store in person with the make and model number. I said I have the make and model number now, I just want to know if you have it in

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I phoned the store to ask if they had a thermal cutoff for a Whirlpool dryer in stock. I was told that I needed the model and serial number AND the part in hand to determine if it was in stock. I told the guy that I had the model number

3
★★★★★

I phoned the store to ask if they had a thermal cutoff for a Whirlpool dryer in stock. I was told that I needed the model and serial number AND the part in hand to determine if it was in stock. I told the guy that I had the model number

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After reading the other reviews, I was very reluctant to go to Crestwood Appliance. Once there however, I discovered that while the owner is an old guy kind of set in his ways, he was actually very helpful. Although he did not carry what I needed (shocking, given the eclectic and large inventory), he actually called another place, talked to them, got the price for me, wrote down the address and phone number and before he sent me on my way, he gave me a free scrubbie! Think this just may be a case of catching him on the right day!

2
★★★★★

After reading the other reviews, I was very reluctant to go to Crestwood Appliance. Once there however, I discovered that while the owner is an old guy kind of set in his ways, he was actually very helpful. Although he did not carry what I needed (shocking, given the eclectic and large inventory), he actually called another place, talked to them, got the price for me, wrote down the address and phone number and before he sent me on my way, he gave me a free scrubbie! Think this just may be a case of catching him on the right day!

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I called to ask about the store hours. He snapped at me and said I close at 5pm SHARP. That should have been enough of a sign that this place was a terrible store. But, I went there anyway. I need a replacement tray to put under my refrigerator - to catch the water that drips. My old tray is broke. I didn't know if they could help me - but I thought I would try. \r\n\r\nIt was 4:50pm and he was locking the door as I got out of my car. He didn't want to help me. As I walked toward the door, he said, ""I am locking up and leaving"". \r\n\r\nI asked if he had a website or how I could find out if he sells this tray that I need. He said that I need to have the brand, model number, and serial number - and then he would have to make a telephone call to seel if he could order it for me.\r\n\r\nMy thought was ""hell with him"" - I could make that telephone call myself.\r\n\r\nI have a small service dog with me at all times. As I walked back to my car with my service dog, I unleashed him and told him to go ""potty"". \r\n\r\nThen, the crabby old man came out of the store and started yelling at me and saying that my dog cannot pee or poop on the grass. I informed him that he needs to consult an attorney about the federal laws regarding service animals. Then, I politely told him that my service dog can pee or poop wherever and whenever he chooses to do so and that I would be more than willing to let the Justice Department know that he is in violation of the law. Then, he replied, - if he poops - you cannot leave it there. My response was, ""When did I say that I would leave his poop there?"" Then, I pulled three poop bags out of my pocket and showed him that this is how I properly dispose of his waste. Then, he shut up and went inside. He was still muttering something - but not loud enough so that I could hear him. \r\n\r\nI wish I had read these reviews before considering this store. Don't waste your time. He doesn't want to help you and he wants to start an argument over ANYTHING.

0
★☆☆☆☆

I called to ask about the store hours. He snapped at me and said I close at 5pm SHARP. That should have been enough of a sign that this place was a terrible store. But, I went there anyway. I need a replacement tray to put under my refrigerator - to catch the water that drips. My old tray is broke. I didn't know if they could help me - but I thought I would try. \r\n\r\nIt was 4:50pm and he was locking the door as I got out of my car. He didn't want to help me. As I walked toward the door, he said, ""I am locking up and leaving"". \r\n\r\nI asked if he had a website or how I could find out if he sells this tray that I need. He said that I need to have the brand, model number, and serial number - and then he would have to make a telephone call to seel if he could order it for me.\r\n\r\nMy thought was ""hell with him"" - I could make that telephone call myself.\r\n\r\nI have a small service dog with me at all times. As I walked back to my car with my service dog, I unleashed him and told him to go ""potty"". \r\n\r\nThen, the crabby old man came out of the store and started yelling at me and saying that my dog cannot pee or poop on the grass. I informed him that he needs to consult an attorney about the federal laws regarding service animals. Then, I politely told him that my service dog can pee or poop wherever and whenever he chooses to do so and that I would be more than willing to let the Justice Department know that he is in violation of the law. Then, he replied, - if he poops - you cannot leave it there. My response was, ""When did I say that I would leave his poop there?"" Then, I pulled three poop bags out of my pocket and showed him that this is how I properly dispose of his waste. Then, he shut up and went inside. He was still muttering something - but not loud enough so that I could hear him. \r\n\r\nI wish I had read these reviews before considering this store. Don't waste your time. He doesn't want to help you and he wants to start an argument over ANYTHING.

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I just wanted to know if this company repaired pressure cookers, or if they only did bigger appliances.\n \nSo I called them and I got as far as ""I have a pressure cooker and"" and I was interrupted with ""what brand is it?"". I then said ""I'm not sure but I just wanted to know if you repair........"" and was interrupted again with ""I can't answer any questions until you tell me what brand"". So I started again with ""can you tell me if....."" But could not finish the sentence because he talked over me and again said ""I can't say anything until I know the brand"". \n\nI think this was the rudest man I have spoken to in the USA - he would not even listen to my question - he just talked over me and would not let me talk.

0
★☆☆☆☆

I just wanted to know if this company repaired pressure cookers, or if they only did bigger appliances.\n \nSo I called them and I got as far as ""I have a pressure cooker and"" and I was interrupted with ""what brand is it?"". I then said ""I'm not sure but I just wanted to know if you repair........"" and was interrupted again with ""I can't answer any questions until you tell me what brand"". So I started again with ""can you tell me if....."" But could not finish the sentence because he talked over me and again said ""I can't say anything until I know the brand"". \n\nI think this was the rudest man I have spoken to in the USA - he would not even listen to my question - he just talked over me and would not let me talk.

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I read the other bad reviews, but thought I woud still give it a try because it's close. Called off and on for over two hours during business hours before someone finally answered the phone. When I finally got someone, they were so sarcastic and rude I couldn't believe it. They wouldn't even answer general questions about what they carried until I drove there and came in. The man kept interrupting me and talking over me when I talked. VERY RUDE!!! I will never go there.

0
★☆☆☆☆

I read the other bad reviews, but thought I woud still give it a try because it's close. Called off and on for over two hours during business hours before someone finally answered the phone. When I finally got someone, they were so sarcastic and rude I couldn't believe it. They wouldn't even answer general questions about what they carried until I drove there and came in. The man kept interrupting me and talking over me when I talked. VERY RUDE!!! I will never go there.

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I operate a retail business, in a very competitive luxury industry. I hate having to write a review like this about a fellow business operator. I have been repairing appliances since I was 9 years old, yes a fact. I have been buying parts for washers, dryers, and other appliances that long. \r\n\r\nAnyway, I was asked as a favor to swing by this place to pick up a part for a commercial coffee maker, it was implied that they called them and the part was there waiting. When I got there, I simply and calmly asked the guy at the counter if they had a part for a coffee maker for xxxx center. He said what kind of part, I said for a coffee maker, he said what brand, what kind of part. I said I did not know, I assumed they had called to have the part set aside. \r\n\r\nHe just kept yellng how stupid I was, I kept trying to explain to him that I was sorry, and I would call to find out what I was picking up.\r\n\r\nI called the guy at xxx center to find out what I was picking up for them, meanwhile the owner of the repair shop kept yelling at me about how stupid I was not knowing what I was getting . . .while I was on the phone. I simply said I was sorry, but tried to motion to him I was trying to hear what they wanted picked up. When I told him, I guess it clicked that he did talk to someone and put the part on the counter.\r\n\r\nI asked if he had two, so they could have a spare, he did not. He told me the price of around $8.50, I put a $10 dollar bill down and started to walk out. He yelled, don't you want your change, I said he needed the change more than I did. \r\n\r\nHe yelled back at me, don't remember exactly what he said, but told him (without raising my voice) he was one of the rudist guys I have ever bought anything from and could not belive he was making such a simple transaction so unpleasant. I also told him that I operated a retail business and would never have him work for me, he replied he would never work for me because I was stupid. I asked him if he owned the place, he siad he did . . .. I said wow. I again said that I could not believe how this simple transaction was going. Then he dropped the ""F"" bomb, yes the ""F"" bomb to a customer. I never raised my voice, never cursed at him, just told him he was rude. He yelled at me the whole time.\r\n\r\nI would rather throw away any appliace than patronize this guy. I am still in shock that this happened in a retail environment, especfially with the current economic climate. \r\n\r\nI even called him back a little later to give him the chance to apologize . . . no way. I have a very diverse backgorund, and have dealt with all sorts, but I will say that this guy, in one visit made my top 10 of rude, nasty people to do business with.\r\n\r\nSeems like a great shop that I would have loved to see what they have, and could have probably done a good deal of business with him (See above) . . . but you know, life is tuff enough, why deal with people like him . . . . there are plenty of other places that would love to have the business . . .big or small. \r\n\r\nLooking at other reviews all over the net, my experience seems to be the norm with this guy. He hates dealing with people, so we should help him out by not allowing him to talk to customers - don't go there!!\r\n\r\nI am shocked he can be in business, and even more shocked at the five star ratings. \r\n\r\nI would rather throw away anything than do ANY business with this place.

0
★☆☆☆☆

I operate a retail business, in a very competitive luxury industry. I hate having to write a review like this about a fellow business operator. I have been repairing appliances since I was 9 years old, yes a fact. I have been buying parts for washers, dryers, and other appliances that long. \r\n\r\nAnyway, I was asked as a favor to swing by this place to pick up a part for a commercial coffee maker, it was implied that they called them and the part was there waiting. When I got there, I simply and calmly asked the guy at the counter if they had a part for a coffee maker for xxxx center. He said what kind of part, I said for a coffee maker, he said what brand, what kind of part. I said I did not know, I assumed they had called to have the part set aside. \r\n\r\nHe just kept yellng how stupid I was, I kept trying to explain to him that I was sorry, and I would call to find out what I was picking up.\r\n\r\nI called the guy at xxx center to find out what I was picking up for them, meanwhile the owner of the repair shop kept yelling at me about how stupid I was not knowing what I was getting . . .while I was on the phone. I simply said I was sorry, but tried to motion to him I was trying to hear what they wanted picked up. When I told him, I guess it clicked that he did talk to someone and put the part on the counter.\r\n\r\nI asked if he had two, so they could have a spare, he did not. He told me the price of around $8.50, I put a $10 dollar bill down and started to walk out. He yelled, don't you want your change, I said he needed the change more than I did. \r\n\r\nHe yelled back at me, don't remember exactly what he said, but told him (without raising my voice) he was one of the rudist guys I have ever bought anything from and could not belive he was making such a simple transaction so unpleasant. I also told him that I operated a retail business and would never have him work for me, he replied he would never work for me because I was stupid. I asked him if he owned the place, he siad he did . . .. I said wow. I again said that I could not believe how this simple transaction was going. Then he dropped the ""F"" bomb, yes the ""F"" bomb to a customer. I never raised my voice, never cursed at him, just told him he was rude. He yelled at me the whole time.\r\n\r\nI would rather throw away any appliace than patronize this guy. I am still in shock that this happened in a retail environment, especfially with the current economic climate. \r\n\r\nI even called him back a little later to give him the chance to apologize . . . no way. I have a very diverse backgorund, and have dealt with all sorts, but I will say that this guy, in one visit made my top 10 of rude, nasty people to do business with.\r\n\r\nSeems like a great shop that I would have loved to see what they have, and could have probably done a good deal of business with him (See above) . . . but you know, life is tuff enough, why deal with people like him . . . . there are plenty of other places that would love to have the business . . .big or small. \r\n\r\nLooking at other reviews all over the net, my experience seems to be the norm with this guy. He hates dealing with people, so we should help him out by not allowing him to talk to customers - don't go there!!\r\n\r\nI am shocked he can be in business, and even more shocked at the five star ratings. \r\n\r\nI would rather throw away anything than do ANY business with this place.

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I never write reviews but felt so strongly that I had to write. The owner looked like an 80's throwback and treated his customers like garbage. It took all I had just to say I was taking my money elsewhere. This guy needs to realize that his customer service needs an update just like his mullet. I will never be back to this place.

0
★☆☆☆☆

I never write reviews but felt so strongly that I had to write. The owner looked like an 80's throwback and treated his customers like garbage. It took all I had just to say I was taking my money elsewhere. This guy needs to realize that his customer service needs an update just like his mullet. I will never be back to this place.

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I have known the owners all my life. Excellent people strait and to the point. You need a part that no one else has Call Crestwood Appliance 9 times out of 10 they will have it.

2
★★★★★

I have known the owners all my life. Excellent people strait and to the point. You need a part that no one else has Call Crestwood Appliance 9 times out of 10 they will have it.

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The experience at Crestwood Appliance to some I am sure can be frustrating as they don't mix words regarding your situation. This, in my opinion, comes from the desire of trying to create execellent customer service RESULTS - sometimes not always excellent delivery of the news. If you want a top notch professional to assess your problem you have gone to the right place with Crestwood Appliance Repair. A quick assessment of my espresso maker gave me a $10 answer that WORKED and the advice that a repair would probalby be to costly for an 11 year old machine. Both Steve and his Father were to the point, yes, but also RIGHT. Which do you want - I have a feeling that the small talk will never come here but they are very busy and deliver good results!

2
★★★★★

The experience at Crestwood Appliance to some I am sure can be frustrating as they don't mix words regarding your situation. This, in my opinion, comes from the desire of trying to create execellent customer service RESULTS - sometimes not always excellent delivery of the news. If you want a top notch professional to assess your problem you have gone to the right place with Crestwood Appliance Repair. A quick assessment of my espresso maker gave me a $10 answer that WORKED and the advice that a repair would probalby be to costly for an 11 year old machine. Both Steve and his Father were to the point, yes, but also RIGHT. Which do you want - I have a feeling that the small talk will never come here but they are very busy and deliver good results!

Pros: Strong Knowledge Small Appiances. Certified

.

The lady I clean for paid $800 for a Perfect vacuum cleaner that was junk. Brought it in after using it once. They were rude (the owners son) talked to you like you were stupid. Anyway, every week, it didn't run when I came to clean, brought it up there and they never fixed it, refused to refund her monies. Am going through the manufacturer right now to get something accomplished. I suggest you don't use them for anything. One week, they taped the electric connection with electrical tape and sent it home --a $800 vacuum.

0
★☆☆☆☆

The lady I clean for paid $800 for a Perfect vacuum cleaner that was junk. Brought it in after using it once. They were rude (the owners son) talked to you like you were stupid. Anyway, every week, it didn't run when I came to clean, brought it up there and they never fixed it, refused to refund her monies. Am going through the manufacturer right now to get something accomplished. I suggest you don't use them for anything. One week, they taped the electric connection with electrical tape and sent it home --a $800 vacuum.

Cons: Could not stand behind their product.

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...with KitchenAid to replace my mixer. When he opened it up for adjustment, he saw damage that simply shouldn't have happened. After many phone calls (over several days) between him, me, and various departments at the manufacturer, KitchenAid resolved the problem, saving me hundreds of dollars. Thanks to his time and effort, I'm back to making bread--and not a penny out of my pocket. Many thanks!

2
★★★★★

...with KitchenAid to replace my mixer. When he opened it up for adjustment, he saw damage that simply shouldn't have happened. After many phone calls (over several days) between him, me, and various departments at the manufacturer, KitchenAid resolved the problem, saving me hundreds of dollars. Thanks to his time and effort, I'm back to making bread--and not a penny out of my pocket. Many thanks!

Pros: He knows his way around a warranty

.

I would never recommend this bustiness to anyone for anything. The owner is abrasive, rude and nasty. I dont see how they have stayed in business this long based on how they treat their customers.. he owner seems to have a chip on his shoulder and is not accomidating or nice. If I could give no stars, I would.

0
★☆☆☆☆

I would never recommend this bustiness to anyone for anything. The owner is abrasive, rude and nasty. I dont see how they have stayed in business this long based on how they treat their customers.. he owner seems to have a chip on his shoulder and is not accomidating or nice. If I could give no stars, I would.

Pros: NON

Cons: TERRIBLE EXPERIENCE

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This store was recommended to me by my mom. She had gone there a few years ago to get a part for a small appliance . After researching the location, I began reading some of the reviews here. I'll have to admit that I was a bit nervous to go! I went anyway and was pleasantly surprised by my experience. The gentleman was extremely helpful and very kind. I live within a few miles of Crestwood Appliance and I will definitely use them in the future. I recommend this store to anyone in the St. Louis area.

2
★★★★★

This store was recommended to me by my mom. She had gone there a few years ago to get a part for a small appliance . After researching the location, I began reading some of the reviews here. I'll have to admit that I was a bit nervous to go! I went anyway and was pleasantly surprised by my experience. The gentleman was extremely helpful and very kind. I live within a few miles of Crestwood Appliance and I will definitely use them in the future. I recommend this store to anyone in the St. Louis area.

Pros: Had exactly what I needed

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I had an excellent experience with the service of my washer. \r\nJohn was extremely nice and very knowledable. \r\nI would highly reccommend them to anyone I know. \r\nI don't know what the other reviewers are talking about. John was honest with me from the beginning and l felt confident that the problem was fixed and I was not taken advantage of.\r\nThanks John!!!\r\n

2
★★★★★

I had an excellent experience with the service of my washer. \r\nJohn was extremely nice and very knowledable. \r\nI would highly reccommend them to anyone I know. \r\nI don't know what the other reviewers are talking about. John was honest with me from the beginning and l felt confident that the problem was fixed and I was not taken advantage of.\r\nThanks John!!!\r\n

Pros: Honest and reliable

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I've read the other reviews and there is truth in them for sure. This is a father and son team and I can't remember which of the two seems like he is a cousin to the ""Soup Natsi"" episode on Sienfeld - dad or son, but congeniality is not their strong suit. Perhaps if ya know this going in you won't be so offended. Maybe these guys grew up in the streets of New York City were rudeness is expected, accepted and considered normal. However, they are about the only guys in town that can fix electric stuff. They are straight shooters and will tell ya up front if it is worth fixin something. They also sell a lot of other weird items. Plus they are the authorized repair center for all sorts of brands of appliances. Maybe there behaviour reflects their frustration with all the cheap stuff coming out of China these days that lasts barely a year and then has to be tossed into the landfills, wasting more precious resources. So really if ya want to get angry or upset, maybe those feelings should be directed at Wal-Mart for lowering the bar on quality across the world.

1
★★★☆☆

I've read the other reviews and there is truth in them for sure. This is a father and son team and I can't remember which of the two seems like he is a cousin to the ""Soup Natsi"" episode on Sienfeld - dad or son, but congeniality is not their strong suit. Perhaps if ya know this going in you won't be so offended. Maybe these guys grew up in the streets of New York City were rudeness is expected, accepted and considered normal. However, they are about the only guys in town that can fix electric stuff. They are straight shooters and will tell ya up front if it is worth fixin something. They also sell a lot of other weird items. Plus they are the authorized repair center for all sorts of brands of appliances. Maybe there behaviour reflects their frustration with all the cheap stuff coming out of China these days that lasts barely a year and then has to be tossed into the landfills, wasting more precious resources. So really if ya want to get angry or upset, maybe those feelings should be directed at Wal-Mart for lowering the bar on quality across the world.

Pros: One of the very few places to get small appliances repaired, easy access and parking

Cons: Grouchy owners may not be pleasant

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I just wanted to take a minute to thank crestwood appliance again for the excellent job they did in repairing our exhaust fan. I reinstalled it in the wall and it works better than ever. It looks wonderful too! thank you also for the free can of sterlings lube and taking the time to let me know how to use it! I really appreciate it. THANK GOD thee are experts like you still around that do quality work and are honest. a rare combination in our world today. I would and will recommed your business and services to all my friends. thanks again, dennis c

2
★★★★★

I just wanted to take a minute to thank crestwood appliance again for the excellent job they did in repairing our exhaust fan. I reinstalled it in the wall and it works better than ever. It looks wonderful too! thank you also for the free can of sterlings lube and taking the time to let me know how to use it! I really appreciate it. THANK GOD thee are experts like you still around that do quality work and are honest. a rare combination in our world today. I would and will recommed your business and services to all my friends. thanks again, dennis c

Pros: you always know your getting a honest answer!

.

This is the first time I have ever rated a store, but the rude, childish and disrespectful behavior of the owner of this store was so outlandish that I had to say something. I was travelling to the St. Louis area on business and needed to get new foils and razors for my braun shaver. After driving 20 minutes to get to the facility, I found the parking lot deserted, the store devoid of customers, and the store itself to be cluttered and unkempt. \r\n\r\nI asked the man for a razor and foil to replace the razor and foil on my flex intergral 5775 razor. Even though I could see the wall behind the counter had all the various braun parts, he said he would not sell me a foil and razor system unless I brought the razor in so that he could verify that it was the right type. I then asked if I can see the packages so that I could determine for myself what I wanted to buy. He refused to allow me to see the merchandise, and again said I had to bring the razor in. At this point I asked him why, and he started yelling at me that I was ""wasting his time"" and he told me to leave. I told him that I have never been treated like this before, and he said, ""oh so you are one of those types!"" Please do not go here, I do not want you to be treated like I was.\r\n\r\nAfterwards, I went across the street to bed bath and beyond, where they had a sheet that describe which blades and foils go to which razors. They didn't carry the right kind, but I was not even tempted to go back to Crestwood, I felt so disrespected.\r\n\r\nDO NOT GO TO THIS PLACE, IT IS HOSTILE AND UNFRIENDLY. HE IS A MENACE!!

0
★☆☆☆☆

This is the first time I have ever rated a store, but the rude, childish and disrespectful behavior of the owner of this store was so outlandish that I had to say something. I was travelling to the St. Louis area on business and needed to get new foils and razors for my braun shaver. After driving 20 minutes to get to the facility, I found the parking lot deserted, the store devoid of customers, and the store itself to be cluttered and unkempt. \r\n\r\nI asked the man for a razor and foil to replace the razor and foil on my flex intergral 5775 razor. Even though I could see the wall behind the counter had all the various braun parts, he said he would not sell me a foil and razor system unless I brought the razor in so that he could verify that it was the right type. I then asked if I can see the packages so that I could determine for myself what I wanted to buy. He refused to allow me to see the merchandise, and again said I had to bring the razor in. At this point I asked him why, and he started yelling at me that I was ""wasting his time"" and he told me to leave. I told him that I have never been treated like this before, and he said, ""oh so you are one of those types!"" Please do not go here, I do not want you to be treated like I was.\r\n\r\nAfterwards, I went across the street to bed bath and beyond, where they had a sheet that describe which blades and foils go to which razors. They didn't carry the right kind, but I was not even tempted to go back to Crestwood, I felt so disrespected.\r\n\r\nDO NOT GO TO THIS PLACE, IT IS HOSTILE AND UNFRIENDLY. HE IS A MENACE!!

Pros: NONE. AVOID! AVOID!

Cons: Disrespectful shop owner, rude, inconsiderate, downright hostile!!!!

.

I needed to service a ride-on toy and this was the only authorized service in my area. When I called to ask for service, the man who answered yelled at me ""Why are you trying to fix it yourself? You shouldn't be messing with stuff you don't know about!"" I didn't try to fix it at all, it just wasn't working. He said I could bring it in tomorrow if it's not raining, because he said he didn't want it to be wet and he wasn't going to come out and help bring it in. I told him it would be in a van and I would cover it with something and bring it in myself, but he just kept yelling about how he wasn't going to accept a wet toy. I would have to drop it off, wait and pick it up in exactly two hours. If he needed another part, I would have to bring it in again, wait and pick it up after exactly two hours. The entire conversation was him yelling at me. This guy was the rudest person I have ever spoken to and I advise everyone to STAY AWAY!!!

0
★☆☆☆☆

I needed to service a ride-on toy and this was the only authorized service in my area. When I called to ask for service, the man who answered yelled at me ""Why are you trying to fix it yourself? You shouldn't be messing with stuff you don't know about!"" I didn't try to fix it at all, it just wasn't working. He said I could bring it in tomorrow if it's not raining, because he said he didn't want it to be wet and he wasn't going to come out and help bring it in. I told him it would be in a van and I would cover it with something and bring it in myself, but he just kept yelling about how he wasn't going to accept a wet toy. I would have to drop it off, wait and pick it up in exactly two hours. If he needed another part, I would have to bring it in again, wait and pick it up after exactly two hours. The entire conversation was him yelling at me. This guy was the rudest person I have ever spoken to and I advise everyone to STAY AWAY!!!

Cons: RUDE!

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