Bang & Olufsen

★☆☆☆☆
  • 1901 Main St # 100

    Kansas City, MO 64108

    Map & Directions
  • 816-931-6222

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I have dealt with this B&O store since i moved to Kansas City because they are the only store in the area. Owner Kirk, is very rude, unless someone is buying $5K of products each visit, many no shows to install speakers. I ended up purchasing new set of speakers from St. Louis and paying the guy to drive to KC, install, and go back. Owner had his brother Andrew join, and things changed dramatically, so i started purchasing smaller items here and there. I move to Iowa and there are no B&O, so i contacted Andrew explaining the situation and that i have a fundraising event where i needed the systems as soon as possible. Andrew gave me a $200-$250 estimate to fix something minor on the B&O 9000 and with an estimate turnaround time of 2 weeks. I had the system sent to Kansas City. I got a call from Andrew indicating he received it and that it was on its way to being fixed. 2 weeks later i called and there was no return call, 3rd week, the same thing, after several calls, it turned out that Andrew is no longer there and that the owner, the worst person you would ever want to deal with, was going to call me back. I got no returned call back. 3 weeks later, i called and Kirk picked the phone because he was the only person in the store. Has was frustrated that i asked about the Beo9000. knowing of the fundraising event deadline, he claimed that he was waiting for me to approve an estimate of $450, which he never even sent to me. when i told him about Andrew's estimate of cost and time, he got even more rude and said, i will send your Beo900 to Chicago and have them fix it for you...in an effort to cost more more money and prolong the service. I am having my sister pick up the system monday morning.

0
★☆☆☆☆

I have dealt with this B&O store since i moved to Kansas City because they are the only store in the area. Owner Kirk, is very rude, unless someone is buying $5K of products each visit, many no shows to install speakers. I ended up purchasing new set of speakers from St. Louis and paying the guy to drive to KC, install, and go back. Owner had his brother Andrew join, and things changed dramatically, so i started purchasing smaller items here and there. I move to Iowa and there are no B&O, so i contacted Andrew explaining the situation and that i have a fundraising event where i needed the systems as soon as possible. Andrew gave me a $200-$250 estimate to fix something minor on the B&O 9000 and with an estimate turnaround time of 2 weeks. I had the system sent to Kansas City. I got a call from Andrew indicating he received it and that it was on its way to being fixed. 2 weeks later i called and there was no return call, 3rd week, the same thing, after several calls, it turned out that Andrew is no longer there and that the owner, the worst person you would ever want to deal with, was going to call me back. I got no returned call back. 3 weeks later, i called and Kirk picked the phone because he was the only person in the store. Has was frustrated that i asked about the Beo9000. knowing of the fundraising event deadline, he claimed that he was waiting for me to approve an estimate of $450, which he never even sent to me. when i told him about Andrew's estimate of cost and time, he got even more rude and said, i will send your Beo900 to Chicago and have them fix it for you...in an effort to cost more more money and prolong the service. I am having my sister pick up the system monday morning.

Pros: The only B&O in Kansas City

Cons: missed deadlines, products not fixed, appointments not kept

 

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