Upscale Resale Inc

★★☆☆☆
  • 9993 Manchester Rd Ste A

    Saint Louis, MO 63122

    Map & Directions
  • 314-821-8161

About Upscale Resale Inc

Hours
Mon-Wed 10am-5pm, Fri-Sat 10am-5pm, Thu 10am-7pm

Shopping

Shopping
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Years ago they used to be somewhat pleasant to deal with. I used to take all my black tie items and designer clothes there. When I decide to purge my closet I just want the stuff gone. Well, I would take a huge rolling rack full of Carmen Marc Valvo and Ralph in to these ladies and they would look down their nose if there was a little deodorant on the arm hole of an $800 dress and put it in the "NO" pile. I'm not spending $20 to dry clean something I'm giving away. A friend of mine who works at Susie's in Aspen says they just use baby wipes to get rid of those little stains. Then after they had picked the cream of the crop from my pile they wanted me to lug the 3/4 of what they didn't want back home. No thanks! I take my stuff to the Scholarshop now for the tax write off or the the Women's Closet Exchange on Gravois. In fact I have a box in my car now with a wool Burberry jacket I've never worn and a pair of $900 black suede Manolo Blanik short boots that I can't wear due to a foot problem. I'll be taking it all to Women's Exchange so save your time and money girls. I wouldn't take anything to those B...s at Upscale Resale if they paid me retail for my clothes.

1
★☆☆☆☆

Years ago they used to be somewhat pleasant to deal with. I used to take all my black tie items and designer clothes there. When I decide to purge my closet I just want the stuff gone. Well, I would take a huge rolling rack full of Carmen Marc Valvo and Ralph in to these ladies and they would look down their nose if there was a little deodorant on the arm hole of an $800 dress and put it in the "NO" pile. I'm not spending $20 to dry clean something I'm giving away. A friend of mine who works at Susie's in Aspen says they just use baby wipes to get rid of those little stains. Then after they had picked the cream of the crop from my pile they wanted me to lug the 3/4 of what they didn't want back home. No thanks! I take my stuff to the Scholarshop now for the tax write off or the the Women's Closet Exchange on Gravois. In fact I have a box in my car now with a wool Burberry jacket I've never worn and a pair of $900 black suede Manolo Blanik short boots that I can't wear due to a foot problem. I'll be taking it all to Women's Exchange so save your time and money girls. I wouldn't take anything to those B...s at Upscale Resale if they paid me retail for my clothes.

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Business Response:

We would like to let you know that Upscale Resale is under new management and we strive for top notch customer service. We are so sorry to hear about this experience and hope that you will come back and meet our super friendly staff!
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I don't know mayb I did'nt detect stobby I have to go agin and see what the atmosphere will b like!!!

3
★★★☆☆

I don't know mayb I did'nt detect stobby I have to go agin and see what the atmosphere will b like!!!

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.

Remember the scene in pretty woman when Julia Roberts went into the
store on Rodeo Drive and they were all mean to her? My experience
today reminded me of that. No... I was not dressed like a hooker. ha ha.

I can and will gladly pay full price for clothes and will go to a competitor.
Bye Bye UR!

1
★☆☆☆☆

Remember the scene in pretty woman when Julia Roberts went into the
store on Rodeo Drive and they were all mean to her? My experience
today reminded me of that. No... I was not dressed like a hooker. ha ha.

I can and will gladly pay full price for clothes and will go to a competitor.
Bye Bye UR!

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Business Response:

We are absolutely appalled that you had this type of experience in our store. Please know that our shop is under new management and our #1 goal is your customer experience and satisfaction. Everyone that enters as strangers, will leave as friends, we guarantee it!
.

Where this store has a great selection, they go way overboard with the prices. They charge $22.00 for a pair of used ladies jeans. The aren't very friendly either...

PROS: selection
CONS: unfriendly, pricey

2
★★☆☆☆

Where this store has a great selection, they go way overboard with the prices. They charge $22.00 for a pair of used ladies jeans. The aren't very friendly either...

PROS: selection
CONS: unfriendly, pricey

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Business Response:

We are very sorry to hear that your experience was less that satisfactory. We are under new management and strive to be friendly and helpful. Our boutique offers a wide variety of items from designer and couture to more affordable fashions as well. We invite you to please come back and meet our new friendly team!

Message from Upscale Resale Inc

Visit Upscale Resale Boutique today for a unique shopping experience, and youβ??ll support Willows Way as they serve people in our community with developmental disabilities.

More about Upscale Resale Inc

Our savvy shoppers enjoy an extensive inventory of fine quality new and softly recycled couture items that change constantly, so you never know what treasure awaits you next! Take advantage of the warm and personal attention of our friendly staff or just let your style sense run free and shop at your leisure. Either way you are sure to find a desirable piece that is truly affordable and one-of-a-kind!

 

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