Imperial Automotive Inc

★★★☆☆
  • 5945 US Highway 61/67

    Imperial, MO 63052

    Map & Directions
  • 636-464-8473

Automotive

Automotive
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The most rediculouse automotive shop I have ever experienced in my life. I challenge anyone of you to read these reviews and then take your auto there to get worked on or inspected. You will see for yourself how awful and scandoluse this place is! I really cannot even fathom how this place is still in business, other than the worthless owner must be evading a lot of taxes. And don't use the lawyer next door to sue them because although I find him to be a good guy, he's just not that good of a lawyer.

1
★☆☆☆☆

The most rediculouse automotive shop I have ever experienced in my life. I challenge anyone of you to read these reviews and then take your auto there to get worked on or inspected. You will see for yourself how awful and scandoluse this place is! I really cannot even fathom how this place is still in business, other than the worthless owner must be evading a lot of taxes. And don't use the lawyer next door to sue them because although I find him to be a good guy, he's just not that good of a lawyer.

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This is a great auto repair shop! I would recommend Imperial Automotive to anyone. They do a great job wit competitive prices. I have been going here for only 4 years but have not once had a problem with any of the work nor employees. As for the woman and her fianc, the side parking lot IS employee parking. Never once when I was there was my car over there or did I have a need to go to the side of the the building where their parking lot was. I highly recommend this auto shop!!! Go here!

5
★★★★★

This is a great auto repair shop! I would recommend Imperial Automotive to anyone. They do a great job wit competitive prices. I have been going here for only 4 years but have not once had a problem with any of the work nor employees. As for the woman and her fianc, the side parking lot IS employee parking. Never once when I was there was my car over there or did I have a need to go to the side of the the building where their parking lot was. I highly recommend this auto shop!!! Go here!

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The other day, my Fiancee' and I went to Imperial Automotive to get some muffler work done to his car. A simple welding job would have sufficed. I rode behind him because we figured we were going to drop off the car, but as it turns out they were booked until tomorrow. Thus, we made an appointment and got in our separate cars to leave from the side parking lot of which we were stationary.

At the very time we were ready to pull out (My Fiancee' was in front of me angled toward the road) on to Highway 61/67 to get to Imperial Main... One of the Employees backed out of a space in a customer's car, without looking, and plowed into my Fiancee's car. The funny thing about this was the fact that he was honking, in park, and yelling "STOP!" And even after he hit him, he was STILL trying to back up!!!

Needless to say, the Fiancee' was steaming. He had just bought this car not even a week ago. When the employee finally came to, he openly admitted to not looking and that he indeed was at fault in the accident. But not according to his boss. His boss basically told us off and in his words, "Well, looks like you guys better leave and get this taken care of." He kept claiming it was our fault and that we were cutting through his parking, which was entirely untrue.

He also stated, "I didn't see what happened. If you wanna make something of this, you're best bet is to call the police, but nothin's gonna happen because the last guy that this happened to also cut through our lot."

First off, he claimed he didn't see it happen but knows for a fact that it was our fault and that we 'cut through his lot.' He kept trying to push the situation off and was very rude to us. Yes, we did call the police, and he made us wait outside in one hundred degree weather because 'he didn't want the likes of us in his shop.'

Secondly, when we were attempting to discuss matters with him he kept trying to walk away and acted like we were bugging him. I told him we weren't going to do business with him and he just shrugged like, "Oh, well. Who cares?"

My opinion is that he was trying to hide the fact that another customer's car got hit and wanted to push the blame on us so we would just get out of his hair or something to that effect.

The owner is a real jerk who won't own up to his own mistakes.

1
★☆☆☆☆

The other day, my Fiancee' and I went to Imperial Automotive to get some muffler work done to his car. A simple welding job would have sufficed. I rode behind him because we figured we were going to drop off the car, but as it turns out they were booked until tomorrow. Thus, we made an appointment and got in our separate cars to leave from the side parking lot of which we were stationary.

At the very time we were ready to pull out (My Fiancee' was in front of me angled toward the road) on to Highway 61/67 to get to Imperial Main... One of the Employees backed out of a space in a customer's car, without looking, and plowed into my Fiancee's car. The funny thing about this was the fact that he was honking, in park, and yelling "STOP!" And even after he hit him, he was STILL trying to back up!!!

Needless to say, the Fiancee' was steaming. He had just bought this car not even a week ago. When the employee finally came to, he openly admitted to not looking and that he indeed was at fault in the accident. But not according to his boss. His boss basically told us off and in his words, "Well, looks like you guys better leave and get this taken care of." He kept claiming it was our fault and that we were cutting through his parking, which was entirely untrue.

He also stated, "I didn't see what happened. If you wanna make something of this, you're best bet is to call the police, but nothin's gonna happen because the last guy that this happened to also cut through our lot."

First off, he claimed he didn't see it happen but knows for a fact that it was our fault and that we 'cut through his lot.' He kept trying to push the situation off and was very rude to us. Yes, we did call the police, and he made us wait outside in one hundred degree weather because 'he didn't want the likes of us in his shop.'

Secondly, when we were attempting to discuss matters with him he kept trying to walk away and acted like we were bugging him. I told him we weren't going to do business with him and he just shrugged like, "Oh, well. Who cares?"

My opinion is that he was trying to hide the fact that another customer's car got hit and wanted to push the blame on us so we would just get out of his hair or something to that effect.

The owner is a real jerk who won't own up to his own mistakes.

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1 out of 1 people found this review helpful.

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Imperial Automotive has been doing my car repairs for over 20 years. I have never had an issue with them. They are clean, do what they say they are going to do and do it quickly. They have always been great at finding what my car's problem was and taken care of it immediately. In addition I have never felt cheated as I have a some car dealers when told what is wrong and how much it cost to have it fixed.

5
★★★★★

Imperial Automotive has been doing my car repairs for over 20 years. I have never had an issue with them. They are clean, do what they say they are going to do and do it quickly. They have always been great at finding what my car's problem was and taken care of it immediately. In addition I have never felt cheated as I have a some car dealers when told what is wrong and how much it cost to have it fixed.

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One of my family members was sent home with their vehicle un-tested after having been worked on by this shop. Had they test driven it they would have recommended that it not be driven due to the potential of a fire hazard. In fact, if they had started it and walked around it, they would have seen that it would be too dangerous to drive, even for a test drive. I certainly wouldn't have wanted their worker to be hurt, much less a member of my family.Also several of my acquaintances have stated, "I won't go back there anymore after I found out that the work he was doing on my car was for the most part unnecessary." I can afford the repairs but if they are unnecessary, as advised by another shop, then why are they reccomended by this shop?

1
★☆☆☆☆

One of my family members was sent home with their vehicle un-tested after having been worked on by this shop. Had they test driven it they would have recommended that it not be driven due to the potential of a fire hazard. In fact, if they had started it and walked around it, they would have seen that it would be too dangerous to drive, even for a test drive. I certainly wouldn't have wanted their worker to be hurt, much less a member of my family.Also several of my acquaintances have stated, "I won't go back there anymore after I found out that the work he was doing on my car was for the most part unnecessary." I can afford the repairs but if they are unnecessary, as advised by another shop, then why are they reccomended by this shop?

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I would highly recommend imperial automotive for all your vehicle repairs. There work is always done in a timely manner and priced accurately.I have had my vehicles worked on at imperial automotive for the past 10 years and never had a complaint with the work they did. I have sent a lot of my friends to them with no complaints and have seen more than a few companies with there business vehicles in there to be repaired or serviced over the years and they keep coming back. They are also a very reputable machine shop that works on close tolerance engine parts for your daily driver or race car needs.

5
★★★★★

I would highly recommend imperial automotive for all your vehicle repairs. There work is always done in a timely manner and priced accurately.I have had my vehicles worked on at imperial automotive for the past 10 years and never had a complaint with the work they did. I have sent a lot of my friends to them with no complaints and have seen more than a few companies with there business vehicles in there to be repaired or serviced over the years and they keep coming back. They are also a very reputable machine shop that works on close tolerance engine parts for your daily driver or race car needs.

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Imperial Automotive(owner Joe Merklin) told me I needed an oil pan gasket while they had my car doing a valve job. I told him I found that strange since the car never left a spot on my driveway but said I would look at it when I got home from the valve job.Merklin told me he would put silicone on it for me as a nice gesture. If he just puts the silicone on like he said then nothing goes wrong like it did. After picking up the car and as soon as I got home the car was smoking from oil dripping quickly down on the exhaust and made an 8-10" puddle of oil in 30 minutes on my driveway. I call Merklin immediately after getting home to ask him what he did to my car because it was smoking. He tells me it's the pan gasket leak he had told me about. I said it did not leak like this when I brought him the car for the valve issue. He now says that when I brought him the car it was 3 qts low on oil. I told him the engine would have been making a lot of noise when I brought it to him if it was 3 qts low on a 4.5 capacity pan. He then says it was 2 qts low. Not true either. I later found out AND Imperial Auto(Merklin) admitted to me and AAA MO , that his shop intentionally bent the lip of my oil pan and covered it with the silicone. AAA MO Auto Club investigated since they back this shop, and their final decision states "Merklin told me (AAA Mo rep) his technician bent the edge of the pan to facilitate the delivery of silicone to the area of an alleged leak. Both you(Steve) and Merklin have told me that you accepted the offer to attempt to mitigate the leak with silicone" __Yes, I agreed to the silicone but Merklin never told me of the AAA certified pan distortion until I had taken the pan off. AAA MO thanked me for contacting them and said "at the very least, unorthodox and inappropriate "repair" techniques were employed" but said the facts only warranted they monitor Imperial Auto for a pattern. AAA offered to pursue compensation. The compensation should be informing the public.

0
★☆☆☆☆

Imperial Automotive(owner Joe Merklin) told me I needed an oil pan gasket while they had my car doing a valve job. I told him I found that strange since the car never left a spot on my driveway but said I would look at it when I got home from the valve job.Merklin told me he would put silicone on it for me as a nice gesture. If he just puts the silicone on like he said then nothing goes wrong like it did. After picking up the car and as soon as I got home the car was smoking from oil dripping quickly down on the exhaust and made an 8-10" puddle of oil in 30 minutes on my driveway. I call Merklin immediately after getting home to ask him what he did to my car because it was smoking. He tells me it's the pan gasket leak he had told me about. I said it did not leak like this when I brought him the car for the valve issue. He now says that when I brought him the car it was 3 qts low on oil. I told him the engine would have been making a lot of noise when I brought it to him if it was 3 qts low on a 4.5 capacity pan. He then says it was 2 qts low. Not true either. I later found out AND Imperial Auto(Merklin) admitted to me and AAA MO , that his shop intentionally bent the lip of my oil pan and covered it with the silicone. AAA MO Auto Club investigated since they back this shop, and their final decision states "Merklin told me (AAA Mo rep) his technician bent the edge of the pan to facilitate the delivery of silicone to the area of an alleged leak. Both you(Steve) and Merklin have told me that you accepted the offer to attempt to mitigate the leak with silicone" __Yes, I agreed to the silicone but Merklin never told me of the AAA certified pan distortion until I had taken the pan off. AAA MO thanked me for contacting them and said "at the very least, unorthodox and inappropriate "repair" techniques were employed" but said the facts only warranted they monitor Imperial Auto for a pattern. AAA offered to pursue compensation. The compensation should be informing the public.

Pros: None I can see at this point

Cons: If they thought is was OK to distort the pan surface, they shouldn't be taking money from the public for any service work.

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Imperial Automotive(owner Joe Merklin) told me I needed an oil pan gasket while they had my car doing a valve job. I told him I found that strange since the car never left a spot on my driveway but said I would look at it when I got home from the valve job.Merklin told me he would put silicone on it for me as a nice gesture. If he just puts the silicone on like he said then nothing goes wrong like it did. After picking up the car and as soon as I got home the car was smoking from oil dripping quickly down on the exhaust and made an 8-10" puddle of oil in 30 minutes on my driveway. I call Merklin immediately after getting home to ask him what he did to my car because it was smoking. He tells me it's the pan gasket leak he had told me about. I said it did not leak like this when I brought him the car for the valve issue. He now says that when I brought him the car it was 3 qts low on oil. I told him the engine would have been making a lot of noise when I brought it to him if it was 3 qts low on a 4.5 capacity pan. He then says it was 2 qts low. Not true either. I later found out AND Imperial Auto(Merklin) admitted to me and AAA MO , that he(or his technician, he's already setting the technician up to take the fall) intentionally bent the lip of my oil pan and covered it with silicone. I paid them $1482 for a valve job and nothing for the silicone and the pan distortion. I believe he hoped I would bring the car back for the pan gasket replacement. Merklin didn't tell me about bending the pan until later after I removed the pan to fix the gasket myself. That is when I saw the oil pan tampering. AAA MO Auto Club investigated since they back this shop, and their final decision states "Merklin told me (AAA Mo rep) his technician bent the edge of the pan to facilitate the delivery of silicone to the area of an alleged leak. Both you(Steve) and Merklin have told me that you accepted the offer to attempt to mitigate the leak with silicone" __Yes, I agreed to the silicone but Merklin never told me of the ASE and AAA certified professional pan distortion until I had taken the pan off. Merklin has been in business for several years and should know you don't distort any sealing surfaces in any way and try to put silicone on it to make it better. I have asked several mechanics and you should ask them yourself and I haven't found one to this day that has said it is right at all to distort the pan surface and would never do it themselves.
AAA MO thanked me for contacting them and said "at the very least, unorthodox and inappropriate "repair" techniques were employed" but said the facts only warranted they monitor Imperial Auto to see if they see a pattern. They then went on to say I was owed something and they would be willing to pursue a course of action. What do they owe me? I didn't pay for the silicone or the pan adjustment.
If Merklins shop didn't know better than to not distort the sealing surface of anything on an engine after being in business for so long then I have to wonder how much confidence I should have in the much more technical valve job I paid for.
The exhaust passes right under where they bent the pan and the catalytic converter is right under there. I was lucky I drove staight home 5 miles. If I had driven several more miles instead of going home first my car could have very well caught fire but Merklin sent me home without making sure what he did to my car did not create the fire hazzard that it did create.
Other shops I have spoken with after this says if they tell a customer of a problem like this and the customer says not to bother until they look at it, then they don't bother at all and don't touch it at all. No silicone and certainly not the pan distortion. Once they mess with it they open themselves up for, well....what happened here.
I now wish I had never went to this shop or ever been forced to deal with AAA MO over what happened here because I, and I say I, don't believe they understand auto repair qualifications.

1
★☆☆☆☆

Imperial Automotive(owner Joe Merklin) told me I needed an oil pan gasket while they had my car doing a valve job. I told him I found that strange since the car never left a spot on my driveway but said I would look at it when I got home from the valve job.Merklin told me he would put silicone on it for me as a nice gesture. If he just puts the silicone on like he said then nothing goes wrong like it did. After picking up the car and as soon as I got home the car was smoking from oil dripping quickly down on the exhaust and made an 8-10" puddle of oil in 30 minutes on my driveway. I call Merklin immediately after getting home to ask him what he did to my car because it was smoking. He tells me it's the pan gasket leak he had told me about. I said it did not leak like this when I brought him the car for the valve issue. He now says that when I brought him the car it was 3 qts low on oil. I told him the engine would have been making a lot of noise when I brought it to him if it was 3 qts low on a 4.5 capacity pan. He then says it was 2 qts low. Not true either. I later found out AND Imperial Auto(Merklin) admitted to me and AAA MO , that he(or his technician, he's already setting the technician up to take the fall) intentionally bent the lip of my oil pan and covered it with silicone. I paid them $1482 for a valve job and nothing for the silicone and the pan distortion. I believe he hoped I would bring the car back for the pan gasket replacement. Merklin didn't tell me about bending the pan until later after I removed the pan to fix the gasket myself. That is when I saw the oil pan tampering. AAA MO Auto Club investigated since they back this shop, and their final decision states "Merklin told me (AAA Mo rep) his technician bent the edge of the pan to facilitate the delivery of silicone to the area of an alleged leak. Both you(Steve) and Merklin have told me that you accepted the offer to attempt to mitigate the leak with silicone" __Yes, I agreed to the silicone but Merklin never told me of the ASE and AAA certified professional pan distortion until I had taken the pan off. Merklin has been in business for several years and should know you don't distort any sealing surfaces in any way and try to put silicone on it to make it better. I have asked several mechanics and you should ask them yourself and I haven't found one to this day that has said it is right at all to distort the pan surface and would never do it themselves.
AAA MO thanked me for contacting them and said "at the very least, unorthodox and inappropriate "repair" techniques were employed" but said the facts only warranted they monitor Imperial Auto to see if they see a pattern. They then went on to say I was owed something and they would be willing to pursue a course of action. What do they owe me? I didn't pay for the silicone or the pan adjustment.
If Merklins shop didn't know better than to not distort the sealing surface of anything on an engine after being in business for so long then I have to wonder how much confidence I should have in the much more technical valve job I paid for.
The exhaust passes right under where they bent the pan and the catalytic converter is right under there. I was lucky I drove staight home 5 miles. If I had driven several more miles instead of going home first my car could have very well caught fire but Merklin sent me home without making sure what he did to my car did not create the fire hazzard that it did create.
Other shops I have spoken with after this says if they tell a customer of a problem like this and the customer says not to bother until they look at it, then they don't bother at all and don't touch it at all. No silicone and certainly not the pan distortion. Once they mess with it they open themselves up for, well....what happened here.
I now wish I had never went to this shop or ever been forced to deal with AAA MO over what happened here because I, and I say I, don't believe they understand auto repair qualifications.

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