Riley's Flower & Gifts

★★★★★
  • 1000 S 4th St

    Saint Louis, MO 63104

    Map & Directions
  • 314-588-9594

About Riley's Flower & Gifts

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Hours
Mon-Fri 9am-6pm ; Sat 10am-5pm ; Sun 10am-Noon ; Open 7 Days

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St Louis Florist Gifts & Grnhs

305 Michigan Ave St Louis, MO

4.7692 13
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I know this is long but the details are important. The service here was absolutely terrible! To start off, my wife decided that she wanted to celebrate her birthday dinner at Eleven Eleven Mississippi. I wanted to surprise her by having 2

3
★★★★★

I know this is long but the details are important. The service here was absolutely terrible! To start off, my wife decided that she wanted to celebrate her birthday dinner at Eleven Eleven Mississippi. I wanted to surprise her by having 2

.

wow this place was amazing I waited maybe 5-6 min on valentines day. They had zillions of roses all I had to do was pick what I wanted out of the cooler and pay for it. Huge staff beautiful store. and there were tons of customers in

3
★★★★★

wow this place was amazing I waited maybe 5-6 min on valentines day. They had zillions of roses all I had to do was pick what I wanted out of the cooler and pay for it. Huge staff beautiful store. and there were tons of customers in

.

I was actually shocked by the behavior of the owner. Read the reviews on Yelp, there appears to be a pattern.

I was the recipient of an intended Valentines Day delivery. I received a call around 6PM that evening, the driver got lost, it was a busy day, and it never made it. No problem, I understand. I called back around noon the next day to check on the status and spoke to the owner. He was dismissive and abrasive. He did not know when it would arrive, but it would be sometime in the afternoon. At one point I asked if he cared, because I was a little frustrated with tone and runaround. That was it. He then because very agitated, went off on a little tirade, and said he refused to talk to me anymore. And then he actually hung up on me. Its a strange way to run a business.

The flowers showed up about an hour later. In all fairness, they were very nice (but probably overpriced).

1
★☆☆☆☆

I was actually shocked by the behavior of the owner. Read the reviews on Yelp, there appears to be a pattern.

I was the recipient of an intended Valentines Day delivery. I received a call around 6PM that evening, the driver got lost, it was a busy day, and it never made it. No problem, I understand. I called back around noon the next day to check on the status and spoke to the owner. He was dismissive and abrasive. He did not know when it would arrive, but it would be sometime in the afternoon. At one point I asked if he cared, because I was a little frustrated with tone and runaround. That was it. He then because very agitated, went off on a little tirade, and said he refused to talk to me anymore. And then he actually hung up on me. Its a strange way to run a business.

The flowers showed up about an hour later. In all fairness, they were very nice (but probably overpriced).

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Hello Riley, \r
\r
I'm not sure why you think I got caught in a "Lie"?\r
\r
This could have been resolved very easily:\r
\r
I ordered flowers for valentines day, when I went to pick up my partner from work on Valentines Day at 4:00 PM I

3
★★★★★

Hello Riley, \r
\r
I'm not sure why you think I got caught in a "Lie"?\r
\r
This could have been resolved very easily:\r
\r
I ordered flowers for valentines day, when I went to pick up my partner from work on Valentines Day at 4:00 PM I

.

Paul. \r
I am the owner of the florist. I reviewed this order and determined that the flowers were delivered on time. They were signed for by the receptionist at 3:30 p.m. All our drivers had completed their deliveries by 5:00 p.m.

3
★★★★★

Paul. \r
I am the owner of the florist. I reviewed this order and determined that the flowers were delivered on time. They were signed for by the receptionist at 3:30 p.m. All our drivers had completed their deliveries by 5:00 p.m.

.

Ordered Flowers for Valentine's Day and they were not delivered till 730pm!!!

So I ordered a dozen roses on Jan 27th to be delivered on Valentine??s Day. I called the florist Valentine??s day morning to confirm an approximate time for delivery, and was told that most
of their orders will be delivered by 2 to 3pm. I thought that was fine, but my flowers were not delivered till 7:30pm!!!
When I called the Florist to tell them how upset I was by this I spoke to the owner ??Riley? and he said he could send me a coupon for 35.00 off my next order. Really!!!
I asked him for either a new bouquet to be sent to apologize or a full refund and he offers me a 35.00 coupon then he hung up on me!!! Terrible Customer Service!!!

1
★☆☆☆☆

Ordered Flowers for Valentine's Day and they were not delivered till 730pm!!!

So I ordered a dozen roses on Jan 27th to be delivered on Valentine??s Day. I called the florist Valentine??s day morning to confirm an approximate time for delivery, and was told that most
of their orders will be delivered by 2 to 3pm. I thought that was fine, but my flowers were not delivered till 7:30pm!!!
When I called the Florist to tell them how upset I was by this I spoke to the owner ??Riley? and he said he could send me a coupon for 35.00 off my next order. Really!!!
I asked him for either a new bouquet to be sent to apologize or a full refund and he offers me a 35.00 coupon then he hung up on me!!! Terrible Customer Service!!!

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0 out of 1 people found this review helpful.

Business Response:

Unfortunatley this customer just was being unreasonable. His flowers were delivered on time. We had no drivers out after 5 p.m. Receptionist signed for the floral at 3:30. He has continued to harass our employees for almost two months. We tried giving this person $35.00 just to make him happy but it was not going to happen. Bad customer all around.
.

Ordered Flowers for Valentine's Day and they were not delivered till 730pm!!!\r
\r
So I ordered a dozen roses on Jan 27th to be delivered on Valentines Day. I called the florist Valentines day morning to confirm an approximate time for

3
★★★★★

Ordered Flowers for Valentine's Day and they were not delivered till 730pm!!!\r
\r
So I ordered a dozen roses on Jan 27th to be delivered on Valentines Day. I called the florist Valentines day morning to confirm an approximate time for

.

My husband works at NGA, not far from Riley's, and he has purchased two floral arrangements from them in the past 4 months. He stopped by, they asked him what he wanted and for what type of occasion (romantic!), and then he picked up the flowers at the end of the day. Honestly, I have never seen such incredible arrangements in my life, and although he wouldn't tell what they cost, he assured me they were under $75! Our anniversary was last Thursday and those flowers are gorgeous! He's taken a photo everyday because new flowers open up on a daily basis! If I could, I would upload one of the photos. I've had the arrangement for five days and there are still a couple of lilies left to open.

5
★★★★★

My husband works at NGA, not far from Riley's, and he has purchased two floral arrangements from them in the past 4 months. He stopped by, they asked him what he wanted and for what type of occasion (romantic!), and then he picked up the flowers at the end of the day. Honestly, I have never seen such incredible arrangements in my life, and although he wouldn't tell what they cost, he assured me they were under $75! Our anniversary was last Thursday and those flowers are gorgeous! He's taken a photo everyday because new flowers open up on a daily basis! If I could, I would upload one of the photos. I've had the arrangement for five days and there are still a couple of lilies left to open.

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and we are so fast you would not even believe it.

high quality
TRY US, YOU WILL BE SUPRISED AT THE LOW PRICE AND HOW FAST IT WILL GET THERE. SAME DAY DELIVERY. WE ARE NOT ONE OF THOSE FUDDY DUDDY FLORIST THAT TAKE NUMBERS.

5
★★★★★

and we are so fast you would not even believe it.

high quality
TRY US, YOU WILL BE SUPRISED AT THE LOW PRICE AND HOW FAST IT WILL GET THERE. SAME DAY DELIVERY. WE ARE NOT ONE OF THOSE FUDDY DUDDY FLORIST THAT TAKE NUMBERS.

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.

You and your staff did a fantastic job on valentines day! I ordered two large arrangements for someone special and you had them finished in less than one hour. What amazing service. P.S. I will never use ftd.com again it was just a terrible experience. To nasty of a situation to talk about. No more wire service for me.I bet they go out of business or at the very least file bankruptcy. For loosing thousands of orders on valentines day>
They charged me $12.99 just to take my order 10.00 delivery charge
So the first 23.00 went for the service alone.

Riley,s will be my first choice from now on.

Take care,
SB

5
★★★★★

You and your staff did a fantastic job on valentines day! I ordered two large arrangements for someone special and you had them finished in less than one hour. What amazing service. P.S. I will never use ftd.com again it was just a terrible experience. To nasty of a situation to talk about. No more wire service for me.I bet they go out of business or at the very least file bankruptcy. For loosing thousands of orders on valentines day>
They charged me $12.99 just to take my order 10.00 delivery charge
So the first 23.00 went for the service alone.

Riley,s will be my first choice from now on.

Take care,
SB

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.

WOW RILEY'S YOU HAVE COME A LONG WAY SINCE THE DAY IN THE OLD CHEVY CAVALIER> REMEMBER THAT HOT SUMMER ROMANCE WE HAD? IT WAS THE BEST SUMMER OF MY LIFE? YOUR YOUNG HOT BODY OUT THEIR IN THE BLAZING JULY SUN, MELTING MY HEART AND MY INHIBITIONS. i HAVE NEVER EXPERIENCED ANYTHING AS GREAT AS THAT SUMMER WE HAD TOGETHER. OH BY THE WAY I SAW YOUR PICTURE ON MYSPACE.COM/RILEYHOTTIE AND YES YOU ARE EVEN HOTTER THAN IN 1994. WHERE HAS ALL THE TIME GONE. GLAD I FINALLY FOUND YOU AFTER ALL THESE YEARS. CALL ME I AM SURE YOU STILL HAVE MY NUMBER. IF NOT CHECK OUT MYSPACE. I LEFT YOU A COMMENT THERE ALSO. BUT JUST A LITTLE MORE DETAILED. CALL ME YOU HOT STUD WITH THE EXTRA LARGE ? IF I COULD I WOULD GIVE YOU 69 STARS INSTEAD OF ONLY FIVE. IF YOU KNOW WHAT I MEAN " MOL" DO YOU STILL HAVE THE ROCK HARD SIX PACK BULGING OUT FROM UNDER YOU SKIN TIGHT SHIRT?I AM DRIPPING WET JUST THINGING ABOUT YOU, I AM AT WORK RIGHT NOW AND I JUST PUT MY PHONE ON VIBRATE AND PLACE IT STRATEGICALLY IN MY LOWER POCKET.EMG

5
★★★★★

WOW RILEY'S YOU HAVE COME A LONG WAY SINCE THE DAY IN THE OLD CHEVY CAVALIER> REMEMBER THAT HOT SUMMER ROMANCE WE HAD? IT WAS THE BEST SUMMER OF MY LIFE? YOUR YOUNG HOT BODY OUT THEIR IN THE BLAZING JULY SUN, MELTING MY HEART AND MY INHIBITIONS. i HAVE NEVER EXPERIENCED ANYTHING AS GREAT AS THAT SUMMER WE HAD TOGETHER. OH BY THE WAY I SAW YOUR PICTURE ON MYSPACE.COM/RILEYHOTTIE AND YES YOU ARE EVEN HOTTER THAN IN 1994. WHERE HAS ALL THE TIME GONE. GLAD I FINALLY FOUND YOU AFTER ALL THESE YEARS. CALL ME I AM SURE YOU STILL HAVE MY NUMBER. IF NOT CHECK OUT MYSPACE. I LEFT YOU A COMMENT THERE ALSO. BUT JUST A LITTLE MORE DETAILED. CALL ME YOU HOT STUD WITH THE EXTRA LARGE ? IF I COULD I WOULD GIVE YOU 69 STARS INSTEAD OF ONLY FIVE. IF YOU KNOW WHAT I MEAN " MOL" DO YOU STILL HAVE THE ROCK HARD SIX PACK BULGING OUT FROM UNDER YOU SKIN TIGHT SHIRT?I AM DRIPPING WET JUST THINGING ABOUT YOU, I AM AT WORK RIGHT NOW AND I JUST PUT MY PHONE ON VIBRATE AND PLACE IT STRATEGICALLY IN MY LOWER POCKET.EMG

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Riley, I called you up at 4:30 p.m. on feb 14th and needed a dozen red roses. not only did you have them, you also delivered them by 6:00 p.m. to the hilton hotel in frontenac on lindbergh ave. About 15 miles from your store. The roses were superb, and your price of $59.99 per dozen on valentines day was reasonable. And your delivery charge of $9.99 was fine too,considering I called at the last minute.You saved my butt big time, but I suspect you treat all your customers that way. You are awesome. My girlfriend MaryAnn told me that they lasted about ten days. I tried calling FTD first because I thought you would be to busy and they told me they no longer could accept any orders due to a computer "slow down" Well ftd sucks.I will choose you over any wire service in the future.tjck

5
★★★★★

Riley, I called you up at 4:30 p.m. on feb 14th and needed a dozen red roses. not only did you have them, you also delivered them by 6:00 p.m. to the hilton hotel in frontenac on lindbergh ave. About 15 miles from your store. The roses were superb, and your price of $59.99 per dozen on valentines day was reasonable. And your delivery charge of $9.99 was fine too,considering I called at the last minute.You saved my butt big time, but I suspect you treat all your customers that way. You are awesome. My girlfriend MaryAnn told me that they lasted about ten days. I tried calling FTD first because I thought you would be to busy and they told me they no longer could accept any orders due to a computer "slow down" Well ftd sucks.I will choose you over any wire service in the future.tjck

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RILEY HAS BEEN MY LONG TIME FLORIST FOR MORE THAN 20 YEARS. HE STARTED OUT SELLING FLOWERS OUT OF HIS RED CHEVY CAVALIER IN THE 1980s AND LOOK AT HIM NOW! HIS STORE ROCKS, HIS EMPLOYEES ARE SOOOO KIND AND CARING, QUALITY SUPERB AND PRICE ARE RIGHT IN LINE WITH OTHER FLORIST.
HE IS SIMPLY THE BEST!!!!

SEAN

PROS: SHOP IS LOADED WITH TREASURES
CONS: NONE

5
★★★★★

RILEY HAS BEEN MY LONG TIME FLORIST FOR MORE THAN 20 YEARS. HE STARTED OUT SELLING FLOWERS OUT OF HIS RED CHEVY CAVALIER IN THE 1980s AND LOOK AT HIM NOW! HIS STORE ROCKS, HIS EMPLOYEES ARE SOOOO KIND AND CARING, QUALITY SUPERB AND PRICE ARE RIGHT IN LINE WITH OTHER FLORIST.
HE IS SIMPLY THE BEST!!!!

SEAN

PROS: SHOP IS LOADED WITH TREASURES
CONS: NONE

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