The Animal Clinic

★★★★☆
We truly care about your pet!
  • 6738 Mall Dr

    Cedar Hill, MO 63016

    Map & Directions
  • 636-285-3621

About The Animal Clinic

Categories
Hours
Mon - Fri: 7am to 6pm Sat: 7am to 12pm

Pets & Animals

Pets & Animals
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3.5 6
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I've had two experiences with this business, and the first was helpful and pleasant, although I was a bit bothered to see the request for my social security number and bank account information on the initial paperwork. I did not include it, and the receptionist did not ask me to fill in the blanks when I omitted them. She was a very friendly, very kind lady.

Dr. Boyd's exam of my sick cat showed nothing obviously wrong. He said that the next step would be a blood test. He helpfully told me the cost, which was $200, and I had the opportunity to decide how to handle the situation. In this economy every penny counts. Dr. Boyd did not pressure me, and I was very impressed with how he treated my cat. The cat did recover from whatever it had within a week, without the blood test. That was a very positive experience.

A couple weeks later I called to ask about a feline leukemia shot that the cat (a recent acquisition from someone who could no longer keep it) supposedly required. The young man who answered the phone was condescending, and when I gave a BRIEF explanation for why I would not do this since he said that a new blood test ($58) would be necessary, he interrupted me and said, "You have a wonderful day!" and hung up. THAT was neither courteous nor professional. After a few minutes thought, I called back to tell the young man to take my name out of their system, that I would not be returning because he was rude. He asked me to spell my name TWICE, and was smug and pleased with himself. I then asked him if anyone else was there that I could talk to, and he said, "No one but me and the doc, and he's with a kitty." How sweet. Anyway, I told him to have the doc call me when he's done. An hour later, a woman called, and she apologized for his behavior and explained that that's how teenagers are these days. As a teacher of teenagers, I know that's sometimes true but certainly no excuse. She also explained what the boy could (or would) not about the shots and that she and another person had indeed been available for me to speak to when I asked him earlier. After our talk, I did schedule the cat for a leukemia annual and a rabies shot, and the woman let me know that the young man would be there. I told her that it was fine with me; an apology from him would be nice.

The young man was not there when I arrived--he had just gone to lunch. Dr. Boyd gave the cat his shots and looked at a little area of broken skin, dug around and pulled out a small fly larvae, for which I was very grateful. By the time the appointment was done, the young man (26 years old--not a teenager) had returned to check me out. He claimed that he'd misunderstood me. Perhaps, but I certainly did NOT misunderstand him. After I emphasized to him the importance of grace and patience when dealing with the public (something I've had to exercise for 30 years as a teacher), we ended in a more or less friendly way.

Dr. Boyd is great. Some of his staff are...questionable.

4
★★★★☆

I've had two experiences with this business, and the first was helpful and pleasant, although I was a bit bothered to see the request for my social security number and bank account information on the initial paperwork. I did not include it, and the receptionist did not ask me to fill in the blanks when I omitted them. She was a very friendly, very kind lady.

Dr. Boyd's exam of my sick cat showed nothing obviously wrong. He said that the next step would be a blood test. He helpfully told me the cost, which was $200, and I had the opportunity to decide how to handle the situation. In this economy every penny counts. Dr. Boyd did not pressure me, and I was very impressed with how he treated my cat. The cat did recover from whatever it had within a week, without the blood test. That was a very positive experience.

A couple weeks later I called to ask about a feline leukemia shot that the cat (a recent acquisition from someone who could no longer keep it) supposedly required. The young man who answered the phone was condescending, and when I gave a BRIEF explanation for why I would not do this since he said that a new blood test ($58) would be necessary, he interrupted me and said, "You have a wonderful day!" and hung up. THAT was neither courteous nor professional. After a few minutes thought, I called back to tell the young man to take my name out of their system, that I would not be returning because he was rude. He asked me to spell my name TWICE, and was smug and pleased with himself. I then asked him if anyone else was there that I could talk to, and he said, "No one but me and the doc, and he's with a kitty." How sweet. Anyway, I told him to have the doc call me when he's done. An hour later, a woman called, and she apologized for his behavior and explained that that's how teenagers are these days. As a teacher of teenagers, I know that's sometimes true but certainly no excuse. She also explained what the boy could (or would) not about the shots and that she and another person had indeed been available for me to speak to when I asked him earlier. After our talk, I did schedule the cat for a leukemia annual and a rabies shot, and the woman let me know that the young man would be there. I told her that it was fine with me; an apology from him would be nice.

The young man was not there when I arrived--he had just gone to lunch. Dr. Boyd gave the cat his shots and looked at a little area of broken skin, dug around and pulled out a small fly larvae, for which I was very grateful. By the time the appointment was done, the young man (26 years old--not a teenager) had returned to check me out. He claimed that he'd misunderstood me. Perhaps, but I certainly did NOT misunderstand him. After I emphasized to him the importance of grace and patience when dealing with the public (something I've had to exercise for 30 years as a teacher), we ended in a more or less friendly way.

Dr. Boyd is great. Some of his staff are...questionable.

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I have a large, LARGE young dog who is still very impressionable. She's great, but having had some ear infections a little skiddish at times. Dr. Boyd has always been kind to her and takes his time with her. His staff is wonderful even when having to draw blood on my scaredy pup, who has a tendancy to pull her paw at the last second. I never have to wait for a room, as they always put my 100+ lb girl in a room right after her weigh-in. They even let us check out in the room. While more far more curious than aggressive, but it shows concern for my girl's safety and well-being and his other customer's pets, who might find her intimidating merely because of her size.

His fees are reasonable, and his information very helpful. I've even called a few times with things I could handle at home, if I knew what meds to give her, and he's talked to me directly over the phone, free of charge. I used to go to House Springs Animal hospital, but didn't get a good vibe from the male vet there. His bedside manner left something to be desired. I shopped around for vets for a while and decided to try Dr. Boyd when we found a kitten mauled by dog in our yard and his office was so helpful in getting her back on her feet.

My one complaint, and I have this with almost all vet's offices, is they sell that Science Diet crap. I HATE that line of food, because it contains lots of fillers, chemicals suspected of causing cancer, and is in general just poor quality food at an inflated price. I'm not sure that the vets are always aware of what's in the foods they sell, but I do wish there was more awareness overall.

It's not the most state-of-the-art practice I've been to, but since I believe that experience and compassion counts too, I'm very happy with Dr. Boyd, and so is my fluffy puppy.

5
★★★★★

I have a large, LARGE young dog who is still very impressionable. She's great, but having had some ear infections a little skiddish at times. Dr. Boyd has always been kind to her and takes his time with her. His staff is wonderful even when having to draw blood on my scaredy pup, who has a tendancy to pull her paw at the last second. I never have to wait for a room, as they always put my 100+ lb girl in a room right after her weigh-in. They even let us check out in the room. While more far more curious than aggressive, but it shows concern for my girl's safety and well-being and his other customer's pets, who might find her intimidating merely because of her size.

His fees are reasonable, and his information very helpful. I've even called a few times with things I could handle at home, if I knew what meds to give her, and he's talked to me directly over the phone, free of charge. I used to go to House Springs Animal hospital, but didn't get a good vibe from the male vet there. His bedside manner left something to be desired. I shopped around for vets for a while and decided to try Dr. Boyd when we found a kitten mauled by dog in our yard and his office was so helpful in getting her back on her feet.

My one complaint, and I have this with almost all vet's offices, is they sell that Science Diet crap. I HATE that line of food, because it contains lots of fillers, chemicals suspected of causing cancer, and is in general just poor quality food at an inflated price. I'm not sure that the vets are always aware of what's in the foods they sell, but I do wish there was more awareness overall.

It's not the most state-of-the-art practice I've been to, but since I believe that experience and compassion counts too, I'm very happy with Dr. Boyd, and so is my fluffy puppy.

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I used to go to House Springs Animal Clinic but thought the Doc was pompous. I tried Cedar Hill Animal Clinic and I just LOVE Dr. Boyd. He is wonderful and very informative. He and his staff are always sweet and accomidating. I will not take my pets anywhere else. We have been going there for 5 years and they are the BEST!

5
★★★★★

I used to go to House Springs Animal Clinic but thought the Doc was pompous. I tried Cedar Hill Animal Clinic and I just LOVE Dr. Boyd. He is wonderful and very informative. He and his staff are always sweet and accomidating. I will not take my pets anywhere else. We have been going there for 5 years and they are the BEST!

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I have taken all my pets to the Animal Clinic of Cedar Hill for 18 years. They have treated 2 of our dogs and 9 cats over the years and I have always been pleased with the way my pets have been cared for. One dog lived to be 16 thanks to their medical care. I also have an 18 year old cat that is currently under their treatment and she is doing well. I would not consider taking my pets anywhere else and would recommend the Animal Clinic to anyone. Toni H.

4
★★★★☆

I have taken all my pets to the Animal Clinic of Cedar Hill for 18 years. They have treated 2 of our dogs and 9 cats over the years and I have always been pleased with the way my pets have been cared for. One dog lived to be 16 thanks to their medical care. I also have an 18 year old cat that is currently under their treatment and she is doing well. I would not consider taking my pets anywhere else and would recommend the Animal Clinic to anyone. Toni H.

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I took my dog to this vet and felt that there wasn't enough time spent to diagnose the illness and costly treatment. The vet didn't easily relate to my dog's personality and automatically muzzled my small mixed breed. Not the best visit

2
★★☆☆☆

I took my dog to this vet and felt that there wasn't enough time spent to diagnose the illness and costly treatment. The vet didn't easily relate to my dog's personality and automatically muzzled my small mixed breed. Not the best visit

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My German Shepard/Lab was sick. I took him to this vet & was told he could have rabies. The only way to tell is to send the beheaded dog into the state so they can test it. I was told 2 wait 2 weeks & would be notified. I had to put my dog to sleep & recieved NO NOTIFICATION as to whether or not my dog had rabies. To top it off, I was sent a bill for over $400. I will not go back or recommend that vet to ANYONE.

1
★☆☆☆☆

My German Shepard/Lab was sick. I took him to this vet & was told he could have rabies. The only way to tell is to send the beheaded dog into the state so they can test it. I was told 2 wait 2 weeks & would be notified. I had to put my dog to sleep & recieved NO NOTIFICATION as to whether or not my dog had rabies. To top it off, I was sent a bill for over $400. I will not go back or recommend that vet to ANYONE.

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