Jim Butler Kia

★★★★☆
  • 722 Long Rd Crossing Dr

    Chesterfield, MO 63005

    Map & Directions
  • 636-256-9600

About Jim Butler Kia

Hours
Sales hours: Mon, Wed, Fri, 9am - 9pm; Tue, Thu, Sat, 9am - 6pm. Service hours: Mon - Fri, 7:30am - 6pm

Automotive

Automotive
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4.0 4
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On Saturday July 15 2013 I went to Jim Butler Kia to trade in a 2012 Chevrolet Cruze that I own. The reason I went to this dealership is that I had previously purchased a Kia Forte Koup. Unfortunately, it was smashed by an uninsured driver, so I traded it for the Cruze. I knew I was under water with the Cruze, but the Kia internet salesperson said to come in anyway as they have many new Kias which have incentives and rebates that would assist me in trading the Cruze. About 1:00 PM I arrived at the dealer and began to work with Don Wright who had previously sold me the forte. He acted as though we could work out a deal and everything was great. We picked out a Forte and signed all of the Paper work and he took the deal back to Jeff in Finance. About fifteen minutes later Jeff came out to the customer lounge and said he could not do the deal. He said the Cruze was too far under water and I would need to put some money down; which is the exact opposite of what the salesperson has been telling me. Jeff from finance said that I had been turned down by all of the banks he tried. (I had previously instructed Don Wright to tell him not to submit me to more than three institutions. As it turned out, it had been submitted to 8. I was really upset as I have been rebuilding my credit and did not want a lot of hard hits. Jeff said, oh, it is no big deal theses will all be soft hits.." I tried to explain that there is no such thing as a soft his when applying for credit from a financial institution. He continued to argue with me. So I said forget it and I left.

Later that day I called the sales manager (Mr. McFarland,) and I told him how upset I was and that his finance person did not know what he was saying. The sales manager proceeded to argue with me and ended up by telling me my Transunion score was 539. Before, I went to the dealer I checked my credit scores and my Transunion was 677. I asked him how there could be such a discrepancy and he went into a long tirade about different credit scores, reporting agencies, etc. I checked it again after the 8 hits Butler Kia put on it and it went down to 647!

To make a long story short, I believe that the Jim Butler Sales and Finance personnel were trying to pull a fast one and to soak for as much cash as they could get for a down payment when I was told the incentives would negate the need for money down and would cover the equity shortage in my Cruze.

I would not recommend any one purchase a vehicle from this dealer as I feel I was being scammed.
Sincere,
Daniel J. Mosley

1
★☆☆☆☆

On Saturday July 15 2013 I went to Jim Butler Kia to trade in a 2012 Chevrolet Cruze that I own. The reason I went to this dealership is that I had previously purchased a Kia Forte Koup. Unfortunately, it was smashed by an uninsured driver, so I traded it for the Cruze. I knew I was under water with the Cruze, but the Kia internet salesperson said to come in anyway as they have many new Kias which have incentives and rebates that would assist me in trading the Cruze. About 1:00 PM I arrived at the dealer and began to work with Don Wright who had previously sold me the forte. He acted as though we could work out a deal and everything was great. We picked out a Forte and signed all of the Paper work and he took the deal back to Jeff in Finance. About fifteen minutes later Jeff came out to the customer lounge and said he could not do the deal. He said the Cruze was too far under water and I would need to put some money down; which is the exact opposite of what the salesperson has been telling me. Jeff from finance said that I had been turned down by all of the banks he tried. (I had previously instructed Don Wright to tell him not to submit me to more than three institutions. As it turned out, it had been submitted to 8. I was really upset as I have been rebuilding my credit and did not want a lot of hard hits. Jeff said, oh, it is no big deal theses will all be soft hits.." I tried to explain that there is no such thing as a soft his when applying for credit from a financial institution. He continued to argue with me. So I said forget it and I left.

Later that day I called the sales manager (Mr. McFarland,) and I told him how upset I was and that his finance person did not know what he was saying. The sales manager proceeded to argue with me and ended up by telling me my Transunion score was 539. Before, I went to the dealer I checked my credit scores and my Transunion was 677. I asked him how there could be such a discrepancy and he went into a long tirade about different credit scores, reporting agencies, etc. I checked it again after the 8 hits Butler Kia put on it and it went down to 647!

To make a long story short, I believe that the Jim Butler Sales and Finance personnel were trying to pull a fast one and to soak for as much cash as they could get for a down payment when I was told the incentives would negate the need for money down and would cover the equity shortage in my Cruze.

I would not recommend any one purchase a vehicle from this dealer as I feel I was being scammed.
Sincere,
Daniel J. Mosley

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.

On Saturday July 15 2013 I went to Jim Butler Kia to trade in a 2012 Chevrolet Cruze that I own. The reason I went to this dealership is that I had previously purchased a Kia Forte Koup. Unfortunately, it was smashed by an uninsured

3
★★★★★

On Saturday July 15 2013 I went to Jim Butler Kia to trade in a 2012 Chevrolet Cruze that I own. The reason I went to this dealership is that I had previously purchased a Kia Forte Koup. Unfortunately, it was smashed by an uninsured

.

I am telling people about the classic "bait and switch" the dealership pulled on me when I went there to look at a car. I drove 20 miles to the dealership at 9 am on a Saturday morning to look at a car that they had advertised on their

3
★★★★★

I am telling people about the classic "bait and switch" the dealership pulled on me when I went there to look at a car. I drove 20 miles to the dealership at 9 am on a Saturday morning to look at a car that they had advertised on their

.

Of the few Saturn dealers I've been to in the St Louis area, this one seems better to me. The sales side are pretty similar as they are trained to deliver a consistent message of their no pressure sales approach. The service side is another story. This dealership's service department so far has treated me fairly and has not (to my knowledge) try to push services or repairs I didn't need.

3
★★★☆☆

Of the few Saturn dealers I've been to in the St Louis area, this one seems better to me. The sales side are pretty similar as they are trained to deliver a consistent message of their no pressure sales approach. The service side is another story. This dealership's service department so far has treated me fairly and has not (to my knowledge) try to push services or repairs I didn't need.

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