Ultimate Car Wash

★★★☆☆

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Automotive
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2.75 4
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I went to the Hudson Ohio Ultimate Car wash and made the mistake of letting them clean out the inside of the car. I know that things are tough but when I left that place I was missing $60 and paid $21 for the Car Wash. An $81 car wash! Do not let ULTIMATE CAR WASH in HUDSON OHIO DO THE INTERIOR OF YOUR CAR!

The manager was irritated that I complained and said his guy was honest and would not take anything. My repeated attempts to get the manager to approach the young man about the theft were unsuccessful. Out of the kindess of my heart and out of pity for their lack of customers I did not call the police.

POed in Ohio.

1
★☆☆☆☆

I went to the Hudson Ohio Ultimate Car wash and made the mistake of letting them clean out the inside of the car. I know that things are tough but when I left that place I was missing $60 and paid $21 for the Car Wash. An $81 car wash! Do not let ULTIMATE CAR WASH in HUDSON OHIO DO THE INTERIOR OF YOUR CAR!

The manager was irritated that I complained and said his guy was honest and would not take anything. My repeated attempts to get the manager to approach the young man about the theft were unsuccessful. Out of the kindess of my heart and out of pity for their lack of customers I did not call the police.

POed in Ohio.

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Yes, they do a great job, but on my last visit, I made a simple complaint of an area on my glass that was missed, (which was probably cause it was getting dark at the time and the guy just made a mistake and missed it, I mean he was just a kid anyway). I just wanted to point it out so he would get that too, but instead, the manager was immediately brought out, I was pulled to the side and very bluntly asked "What is your problem Sir?!!? I wanted to reply with "I just wanted him to get that area he missed." But instead, all I got out was "I just...." and then this guy just dug into me like something fierce. He immediately called me a rude individual and told me there is nothing wrong with my car. I'm thinking, well ok, this guy must be having a bad day, I'll just get my car and go home and get that missed area myself, no problem. So as I'm walking back to my car, I stopped and told the kid that I spoke to initially about the missed spot, and said to him, "Im not upset at you sweetie, you did a great job on my car." and he replied "Thanks, just dont pay that manager any attention, he's like that to people all the time". I took a few more steps toward my car, and then there was that horrible manager again, he told me "You leave my employees alone, or I'll ask you to leave" OK, now I am getting angry. I told him "I haven't done anything to your employees. Now you leave me alone or I'll call the police." While I was speaking to him, I noticed this other guy jump into my car. I heard the engine reve up pretty hard, and then it was thrown into drive, the tires squalled a split second, and my car was whirled around the building to be parked in front of the vacuums again, at which time they started wiping on my glass again. All this because I simply pointed out a missed spot??? Well after hearing my car be treated like that, I told that manager I wanted my car back, now!! and I wanted to leave. He then said, "You're not going anywhere until you pay for your service." The fact is I already paid. I told him that. He then told me that, now there was additional charges due???? I said What additional charges??? He told me to go back to the register. Ok, now I knew I was being taken for a ride, and this guy was extremely rude on top of that. When I got back to the register, I was again utterly amazed at what was happening. The same lady, who was just as sweet as she could be when I paid for my car wash at the start, now was treating me and talking to me like a trash heap. Even though I had already paid for their best wash $21.99 - I was told I had to pay the interior detail charge of $29.99?? Only because I asked them to get a spot they missed. Which by the way, the kid I told that too actually came into the office and attempted to back me up and support my by telling the manager and that woman behind the counter that I only asked him to wipe a spot on the glass he missed. He was told my the manager to shut up and go back outside to the finish line. Like I said he was only a kid ( a teenager ) and I'll say, God forbid if I ever heard someone talk to my kids that way. Anyway, I paid the extra fees, and even gave that poor kid a $10 tip cause I felt sorry for him. I got in my car and left. Fortunately, my transmission was intact. It cost me over $65 dollars that evening at Ultimate Car Wash. But what really angers me the most was that I was treated worse my those people than any one else in my life. It made me so mad, it really ruined my entire evening. Im not sure which made me mad the worst. Being wripped off like that just because I made a sinple complaint, the way I was treated by both the manager and the woman behind the counter, the abuse to my car, or the way he spoke to that poor kid. The fact is, that kid smiled from ear to ear when I tipped him that $10 and that made me feel better. I told him that I'd pay him $50 every two weeks if he'd come to my house and wash my car for me. He happily agreed and gave me his number. I will call him next time it needs washing, and I will never do business with Ultimate Car Wash again.

1
★☆☆☆☆

Yes, they do a great job, but on my last visit, I made a simple complaint of an area on my glass that was missed, (which was probably cause it was getting dark at the time and the guy just made a mistake and missed it, I mean he was just a kid anyway). I just wanted to point it out so he would get that too, but instead, the manager was immediately brought out, I was pulled to the side and very bluntly asked "What is your problem Sir?!!? I wanted to reply with "I just wanted him to get that area he missed." But instead, all I got out was "I just...." and then this guy just dug into me like something fierce. He immediately called me a rude individual and told me there is nothing wrong with my car. I'm thinking, well ok, this guy must be having a bad day, I'll just get my car and go home and get that missed area myself, no problem. So as I'm walking back to my car, I stopped and told the kid that I spoke to initially about the missed spot, and said to him, "Im not upset at you sweetie, you did a great job on my car." and he replied "Thanks, just dont pay that manager any attention, he's like that to people all the time". I took a few more steps toward my car, and then there was that horrible manager again, he told me "You leave my employees alone, or I'll ask you to leave" OK, now I am getting angry. I told him "I haven't done anything to your employees. Now you leave me alone or I'll call the police." While I was speaking to him, I noticed this other guy jump into my car. I heard the engine reve up pretty hard, and then it was thrown into drive, the tires squalled a split second, and my car was whirled around the building to be parked in front of the vacuums again, at which time they started wiping on my glass again. All this because I simply pointed out a missed spot??? Well after hearing my car be treated like that, I told that manager I wanted my car back, now!! and I wanted to leave. He then said, "You're not going anywhere until you pay for your service." The fact is I already paid. I told him that. He then told me that, now there was additional charges due???? I said What additional charges??? He told me to go back to the register. Ok, now I knew I was being taken for a ride, and this guy was extremely rude on top of that. When I got back to the register, I was again utterly amazed at what was happening. The same lady, who was just as sweet as she could be when I paid for my car wash at the start, now was treating me and talking to me like a trash heap. Even though I had already paid for their best wash $21.99 - I was told I had to pay the interior detail charge of $29.99?? Only because I asked them to get a spot they missed. Which by the way, the kid I told that too actually came into the office and attempted to back me up and support my by telling the manager and that woman behind the counter that I only asked him to wipe a spot on the glass he missed. He was told my the manager to shut up and go back outside to the finish line. Like I said he was only a kid ( a teenager ) and I'll say, God forbid if I ever heard someone talk to my kids that way. Anyway, I paid the extra fees, and even gave that poor kid a $10 tip cause I felt sorry for him. I got in my car and left. Fortunately, my transmission was intact. It cost me over $65 dollars that evening at Ultimate Car Wash. But what really angers me the most was that I was treated worse my those people than any one else in my life. It made me so mad, it really ruined my entire evening. Im not sure which made me mad the worst. Being wripped off like that just because I made a sinple complaint, the way I was treated by both the manager and the woman behind the counter, the abuse to my car, or the way he spoke to that poor kid. The fact is, that kid smiled from ear to ear when I tipped him that $10 and that made me feel better. I told him that I'd pay him $50 every two weeks if he'd come to my house and wash my car for me. He happily agreed and gave me his number. I will call him next time it needs washing, and I will never do business with Ultimate Car Wash again.

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1 out of 1 people found this review helpful.

.

Wow they do a great job for the money- They make sure to get every crack in your car clean as a whistle! Inside and out you will be pleased and feel you got your moneys worth on this deal.

5
★★★★★

Wow they do a great job for the money- They make sure to get every crack in your car clean as a whistle! Inside and out you will be pleased and feel you got your moneys worth on this deal.

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Quality detailed car wash business. It is clean and the service is great. The atmosphere is profession and products to purchase while you are waiting for your car to wash.

4
★★★★☆

Quality detailed car wash business. It is clean and the service is great. The atmosphere is profession and products to purchase while you are waiting for your car to wash.

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