Gateway Tire & SVC

★★★★★
  • 1010 Goodman Rd W

    Horn Lake, MS 38637

    Map & Directions
  • 662-349-0055

Automotive

Automotive
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I began using Gateway Tire about 10 years ago when I got my first car. I bought 4 tires there and was truly impressed with them. They did not try to sucker me into buying more expensive tires or extra options because I was a women. The employee took the time to explain the tires that they were recommending versus the tires that I was inquiring about. They explained to me about road hazard and the other options that they include with their tire purchases such as rotating, balancing, and tire repair.
I paid for the tires and had a very short wait before I was on my way.
I unfortunately had to utilize the road hazard option just about a year after I purchased those tires. I dreaded going back into that store knowing I should not have driven on the tire after it suddenly went flat. (I also knew better than to stop in the area that I was at when the tire went flat.)
So I went in and explained the situation, just knowing they were not going to replace my tire for free. The employee did not give me a hard time or even a lecture. He said that he understand not stopping and would tell his wife to do the same if that had been her in my place. I was amazed that they did not try to place the blame on me. I was even more amazed when I was ready to go within 15 minutes of arriving there.
That sold me on Gateway and even now I still am proud to say that they offer excellent customer service and short wait times on any of the services that they offer.

PROS: Excellent Customer Service, Short Wait Time, and Great Prices
CONS:

5
★★★★★

I began using Gateway Tire about 10 years ago when I got my first car. I bought 4 tires there and was truly impressed with them. They did not try to sucker me into buying more expensive tires or extra options because I was a women. The employee took the time to explain the tires that they were recommending versus the tires that I was inquiring about. They explained to me about road hazard and the other options that they include with their tire purchases such as rotating, balancing, and tire repair.
I paid for the tires and had a very short wait before I was on my way.
I unfortunately had to utilize the road hazard option just about a year after I purchased those tires. I dreaded going back into that store knowing I should not have driven on the tire after it suddenly went flat. (I also knew better than to stop in the area that I was at when the tire went flat.)
So I went in and explained the situation, just knowing they were not going to replace my tire for free. The employee did not give me a hard time or even a lecture. He said that he understand not stopping and would tell his wife to do the same if that had been her in my place. I was amazed that they did not try to place the blame on me. I was even more amazed when I was ready to go within 15 minutes of arriving there.
That sold me on Gateway and even now I still am proud to say that they offer excellent customer service and short wait times on any of the services that they offer.

PROS: Excellent Customer Service, Short Wait Time, and Great Prices
CONS:

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