Acme Body Shop

★☆☆☆☆
  • 714 5TH St S

    Great Falls, MT 59405

    Map & Directions
  • 406-761-3332

About Acme Body Shop

Hours
Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED

Automotive

Automotive
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I chose this business because I am a USAA policy holder and Acme is a preferred shop with my insurance company. It took 21 days to get the estimate (and a whole lot of excuses why it didnt take the 2-3 days I was told at drop off), 147 days my car sat on their lot. The estimate said 30 days to fix. The parts needed were on a nationwide back order. On pick up date I walked with the Manager, Mike Sullivan, to my vehicle only to find the Caesar salad, sandwiches, and opened soda cans that we ate on the accident date left to marinate in my vehicle for the 5 months. That is the attention to detail they provided.

The things that aggravated me enough to post my experience is are the following:
1. Not once did Acme initiate a call informing me of the status. I only received a call if the insurance adjuster contacted them. It was so stressful calling the manufacturer and insurance adjuster for updates. Customers dont like feeling forgotten.
2. I wasnt informed of the supplemental amendment of the estimate until I picked up my vehicle 5 months later. You changed a $22K estimate to $27,276.85 on a vehicle valued at $33,900.00. The initial estimate gave you the business. Your initial low estimate didnt include all of the deployed airbags and the third seatbelt. I wonder if my car would have been totaled and saved my family these months of inconvenience and stress if the initial estimate would have been more accurate.
3. After I got my vehicle back I drove it for 33 days with rattles and various other issues I returned it for repairs twice still not all problems fixed. My insurance had me go to a second repair shop, my vehicle was deemed unsafe to drive because according to GM a vehicle that has all airbags deploy must replace all in use seat belts which wasnt identified with your shop. And guess what, the seatbelt was on backorder. We finally got our car back after 8 months, but at least you got your $27,276.85. Not military friendly!

1
★☆☆☆☆

I chose this business because I am a USAA policy holder and Acme is a preferred shop with my insurance company. It took 21 days to get the estimate (and a whole lot of excuses why it didnt take the 2-3 days I was told at drop off), 147 days my car sat on their lot. The estimate said 30 days to fix. The parts needed were on a nationwide back order. On pick up date I walked with the Manager, Mike Sullivan, to my vehicle only to find the Caesar salad, sandwiches, and opened soda cans that we ate on the accident date left to marinate in my vehicle for the 5 months. That is the attention to detail they provided.

The things that aggravated me enough to post my experience is are the following:
1. Not once did Acme initiate a call informing me of the status. I only received a call if the insurance adjuster contacted them. It was so stressful calling the manufacturer and insurance adjuster for updates. Customers dont like feeling forgotten.
2. I wasnt informed of the supplemental amendment of the estimate until I picked up my vehicle 5 months later. You changed a $22K estimate to $27,276.85 on a vehicle valued at $33,900.00. The initial estimate gave you the business. Your initial low estimate didnt include all of the deployed airbags and the third seatbelt. I wonder if my car would have been totaled and saved my family these months of inconvenience and stress if the initial estimate would have been more accurate.
3. After I got my vehicle back I drove it for 33 days with rattles and various other issues I returned it for repairs twice still not all problems fixed. My insurance had me go to a second repair shop, my vehicle was deemed unsafe to drive because according to GM a vehicle that has all airbags deploy must replace all in use seat belts which wasnt identified with your shop. And guess what, the seatbelt was on backorder. We finally got our car back after 8 months, but at least you got your $27,276.85. Not military friendly!

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The front passenger side of my vehicle was damaged and needed to be fixed, all the way down to the right front axle. I left my car there to attend training in california and was assured that it would be completed by thanksgiving (when my training was completed...this gave them seven weeks to do what they called a "simple" job). i made flight plans to fly back to great falls on thanksgiving and was told that someone would come in to let me retrieve my car on black friday. well i called the monday before arriving and they had forgotten about me flying in and had made plans to go hunting on friday. furthermore, the car wasn't even completed yet and i had to wait until the following monday at 3pm to finally get my car. all in all, the company failed to keep me in the loop on the status of my car and even forgot about my situation on three occasions..oh yeah, 100 miles out of town my wiper fluid light and coolant light came on. It was sitting in their garage for two months and was full when i turned it in so that was the final nail in the coffin...spend your money elsewhere!

0
★☆☆☆☆

The front passenger side of my vehicle was damaged and needed to be fixed, all the way down to the right front axle. I left my car there to attend training in california and was assured that it would be completed by thanksgiving (when my training was completed...this gave them seven weeks to do what they called a "simple" job). i made flight plans to fly back to great falls on thanksgiving and was told that someone would come in to let me retrieve my car on black friday. well i called the monday before arriving and they had forgotten about me flying in and had made plans to go hunting on friday. furthermore, the car wasn't even completed yet and i had to wait until the following monday at 3pm to finally get my car. all in all, the company failed to keep me in the loop on the status of my car and even forgot about my situation on three occasions..oh yeah, 100 miles out of town my wiper fluid light and coolant light came on. It was sitting in their garage for two months and was full when i turned it in so that was the final nail in the coffin...spend your money elsewhere!

Pros: none...there are plenty other body shops that are more professional

Cons: didn't keep promises and didn't keep me apprised of my situation

 

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