Jerrys Transmission Svc

★★★☆☆
  • 2340 S Ave W

    Missoula, MT 59801

    Map & Directions
  • 406-542-0171

Automotive

Automotive
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2.5 2
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My initial impression was very positive when dropping-off my transmission for inspection, replacing several seals and a throw-out bearing as I was replacing the clutch on my vehicle. That initial impression was as good as it got. After many weeks of no news followed by many weeks of me hounding them for information by phone and stopping-by, getting the run around, various stories/explanations changing as to why and at 7 weeks after much effort I get a call to pickup my transmission. However at pickup there was no receipt ready, no detailed explanation of what was completed/done or hours billed. I was allowed to take home my transmission without payment but when the bill did arrive it was vague; with no explanation of specific parts replaced, transmission condition, or hours billed but was a reasonable lump sum, but again with no explanation for my own records. Now after multiple months of playing some sort of game: me requesting more specific information, they sending me the same bill at the beginning of the month I have decided to pay it to be done with it. Less than professional obviously. Not customer friendly or reasonable from my experience. I still hear that they are the best in town and are very busy, but with service like that for the little guy (small job), I wouldn't recommend them to anyone in town. If I was required to use their services in the future, I would ask for a copy of the initial work order with a specific time estimate and a request to have them call me if that estimate is not met (not asking a lot eh?). And next time I would pickup my car/transmission if things start getting funny and the initial time frame drags on.
If someone from Jerry's reads this: I would really recommend improving your communication with your customers (calling them when things are delayed) and calling back in a timely fashion when they contact you with questions. Additionally, giving honest information related to completion time frames, making detailed paperwork a norm and letting potential customers know if you're so busy it's going to take 7 weeks, so they can make the decision of having their property left there for themselves (versus being felt like its captive). That's a courtesy that would benefit you in the long run. I believe you do good work, but all the other aspects leave me with a terribly bitter taste in my mouth. I hope you can make those improvements for your business' benefit as well as all your future customers.

1
★☆☆☆☆

My initial impression was very positive when dropping-off my transmission for inspection, replacing several seals and a throw-out bearing as I was replacing the clutch on my vehicle. That initial impression was as good as it got. After many weeks of no news followed by many weeks of me hounding them for information by phone and stopping-by, getting the run around, various stories/explanations changing as to why and at 7 weeks after much effort I get a call to pickup my transmission. However at pickup there was no receipt ready, no detailed explanation of what was completed/done or hours billed. I was allowed to take home my transmission without payment but when the bill did arrive it was vague; with no explanation of specific parts replaced, transmission condition, or hours billed but was a reasonable lump sum, but again with no explanation for my own records. Now after multiple months of playing some sort of game: me requesting more specific information, they sending me the same bill at the beginning of the month I have decided to pay it to be done with it. Less than professional obviously. Not customer friendly or reasonable from my experience. I still hear that they are the best in town and are very busy, but with service like that for the little guy (small job), I wouldn't recommend them to anyone in town. If I was required to use their services in the future, I would ask for a copy of the initial work order with a specific time estimate and a request to have them call me if that estimate is not met (not asking a lot eh?). And next time I would pickup my car/transmission if things start getting funny and the initial time frame drags on.
If someone from Jerry's reads this: I would really recommend improving your communication with your customers (calling them when things are delayed) and calling back in a timely fashion when they contact you with questions. Additionally, giving honest information related to completion time frames, making detailed paperwork a norm and letting potential customers know if you're so busy it's going to take 7 weeks, so they can make the decision of having their property left there for themselves (versus being felt like its captive). That's a courtesy that would benefit you in the long run. I believe you do good work, but all the other aspects leave me with a terribly bitter taste in my mouth. I hope you can make those improvements for your business' benefit as well as all your future customers.

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We had Jerry's Transmission service the automatic transmission on our Chevy Blazer and they did a great job at a good price. My husband has used them for years.

4
★★★★☆

We had Jerry's Transmission service the automatic transmission on our Chevy Blazer and they did a great job at a good price. My husband has used them for years.

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