What a shame. Gorgeous salon, great location, aveda products, but the most unpolished, substandard employees. Does the owner of Hair Hair (btw, what a dorky name!) really think people would pay top dollar for less-than-mediocre service? I'll never return and warn others that, while it looks like a great place, it's not.
First I'm not really sure where the other ladies were from who wrote the nasty reviews of Hair Hair Salon and Spa, but my experiannces have always been stellar!!! I have my hair cut,colored,foiled on a regular basis and i am always very happy. The staff as a whole are pleasant and professional and always accomadating to any request. I have traveled all over the world and having settled in Helena I must say they are top notch with anyplace. I would highly recommend them to any and all my friends.
What a great experiance,great comforting tea knowledgable staff with a helpful friendly deamenor. I had a cut and color and it was the best ever all my friends raved. I give Hair Hair a true thmbs up from start to finish amd highly recommend them and woul go back for more.
Let me preface this review by stating I have never before left a bad review anywhere or about anything, but feel compelled to do so because of the glaring disparity between what I paid for and what I received at Hair Hair Salon in Helena. I have had bad hair experiences before, they happen, but I have NEVER asked for my money back before. I am new to town and saw that Hair Hair was an Aveda Salon, so I already expected certain standards going in. I had no one to request, so I was given to a stylist fresh out of beauty school. Within the first five seconds of the haircut it was clear that not only was this an inexperienced stylist, there was no way that she had ever had Aveda training. I have a layered hair cut that I am growing out, but had not had my hair cut since late June and now it is October, so there is plenty of room for trimming and shaping. The "haircut" consisted of combing four random parts of my hair and then cutting those in a straight line. I don't even know anything about hair but I do know that mine is typically cut at an angle, in a piecy fashion, or even with a razor. I've never seen anyone trim a layered cut by cutting bluntly in a straight line. I was wearing long angled bangs when I arrived, but yet she had no idea that I had bangs and proceeded to comb the mid part of them backwards and cut that just in a straight line. I was upset that I was not going to even get my haircut, since the stylist apparently thought when you grow out your hair you don't require any shaping or trimming, but I considered myself blessed simultaneously that she wouldn't be unleashed on the majority of my hair. After that I received terrible styling that showed that she was unaware that I had bangs. She struggled to get the hair dryer out of the drawer and freely admitted to not knowing how to use the flat iron. Although I mentioned that my hair had been dry since moving to town, she dumped a ton of hairspray on it. I then paid forty dollars to get no haircut and to look terrible. I wish I hadn't paid since there is a NO CASH REFUND policy.
After I left I tried to think about what I had received for forty dollars...the shampoo that would have made my hair look healthy was ruined by dousing it with hair spray and only four random areas were trimmed. I called to ask about getting my money back. I don't think I would have had a problem getting an inexperienced stylist if I wasn't charged like I had seen a master stylist. My stylist did not even know how to use her equipment, so I thought it was silly to pay forty dollars. The owners didn't even have the decency to address my concerns, but shoved me off onto the receptionist to be dealt with. The only option I was given was to have one of the owners cut my hair. I wasn't comfortable with this...they apparently are either ok with inexperienced, poor hair cutting and styling OR choose to overcharge for inexperienced stylists and aren't concerned enough with reputation to speak to me about the incident, so I am supposed to rearrange my work schedule to come in and have my hair cut by someone who could be just as terrible? I could have easily been placated with the return or some money, or some other product or service, or hell even a free coffee...I basically feel robbed and taken advantage of as I was charged full price for an inexperienced, non-Aveda trained stylist and given no recourse but one to settle the manner, and the solution was unacceptable to me. This experience has soured me on all hair salons in Helena, since Hair Hair was supposedly the best. I can't imagine that I would have had a worse experience at the Hair Cuttery and the price would have at least been on par with the services. After telling my story to several coworkers (none of whom could tell I had even been to a hair salon), most had their own Hair Hair horror story to impart. So visit at your own risk!!!! And if its terrible, for god's sake don't pay!
1 out of 2 people found this review helpful.
Having just moved to the area and building a home, I was very pleased to find an Aveda salon in Helena. Unfortunately,my experience with Hair Hair was less than Happy Happy. One of the owners had given me a tour and a menu of services and prices. When I made my facial and massage appts a month later, the prices had gone up $10 each, $95 for a facial and the same for a massage. Not a big deal, but I told Maria, who made my appt, that I wanted the hour and half massage, even if it was $95. When I arrived, I was taken upstairs, and since I had a morning appointment, the rooms were freezing. Cayla spent half an hour taking my skin "health history" and having me smell fragrances for my facial-I asked her if this time was coming off my facial, but she assured me it wasn't. My facial lasted only 45 minutes,not the hour that was listed on the menu. She was coughing the whole time, said she was trying to quit smoking and also had bronchitis, and apologized when she had to spit phlegm into a kleenex several times. Lovely. She never put any product below my chin, hello, I have a neck and chest that has never been left out of a facial before! Next,I went on to my 1 1/2 hour massage. I requested a deep massage, (as I had written on THAT health history, I work out for two hours every day) but had to ask twice for more pressure. That room was also cold, and I again received extra blankets. The massage lasted an hour, and when I complained to the owner, his attitude was "prices are subject to change"! Well, no kidding, I wasn't complaining about the PRICE, but really, knock a half an hour off the massage AND raise the price? When he asked when I would be returning to the salon, I started to explain that I don't live here (yet,house will be done next summer and I would have been a steady customer), and he really got rude and kept maintaining that it was perfectly normal that I was holding a menu that clearly stated my massage was to be an hour and a half, but too bad, it's not like that anymore. The receptionist should have told me that I was getting shorted on both the facial (15 min less)and the massage time. This is the worst Aveda salon I have ever visited, extremely overpriced for the quality of the services. I have told everyone I know about my experience, and if I can save one woman from the stress of a supposedly lovely morning, it's worth it!!! Stay away from this place!
2 out of 2 people found this review helpful.