M & M Auto Sales
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Map & Directions
3745 US Highway 93 N
Stevensville, MT 59870
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406-728-1000
- mm-autosales.com
About M & M Auto Sales
Automotive
06/27/09
Just got off the phone with Mike from M&M. Called them to ask for info about how to temporarily register a vehicle I just bought from a private party and the courthouse is not open until Monday (today is Saturday). He immediately started getting belligerent; he says "and why did you call me" I say:"because I thought that you guys might know about the laws and how I could drive my vehicle legally until Monday". He says:"Do I look like I got a dictionary above my head, I
#ing work for a living buddy"! At that point I was not able to get a word in because he was ranting...so I just slipped in a few words even though he did not hear them:"Not a great way to deal with public and everyone I know will hear about this", then I hung up as he was still ranting. I know how it is to deal with public as I have my own small business and frequently get calls about things that will not get me any business, but I am ALWAYS courteous, and that has always gotten me business...BEING COURTEOUS!
06/27/09
Just got off the phone with Mike from M&M. Called them to ask for info about how to temporarily register a vehicle I just bought from a private party and the courthouse is not open until Monday (today is Saturday). He immediately started getting belligerent; he says "and why did you call me" I say:"because I thought that you guys might know about the laws and how I could drive my vehicle legally until Monday". He says:"Do I look like I got a dictionary above my head, I
#ing work for a living buddy"! At that point I was not able to get a word in because he was ranting...so I just slipped in a few words even though he did not hear them:"Not a great way to deal with public and everyone I know will hear about this", then I hung up as he was still ranting. I know how it is to deal with public as I have my own small business and frequently get calls about things that will not get me any business, but I am ALWAYS courteous, and that has always gotten me business...BEING COURTEOUS!
Pros: Like their radio ad
Cons: Bad public relations
