Barnes & Noble

★★★☆☆
  • 1601 Market Pl Dr Ste 65

    Great Falls, MT 59404

    Map & Directions
  • 406-452-3299

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3.0 2
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The bookstore, itself, is wonderful. The service is friendly, helpful and not intrusive.

Do NOT, however, go to the Starbucks there. I was really looking forward to going there, having had terrific service there in past years (We are from out-of-town). This time the woman working there was extremely rude to the woman who arrived before us. (The woman left without buying anything, although she'd planned to buy a pound of coffee.) When it was our turn the server ignored us and continued to write on her clipboard, which was on the counter right in front of us. When she did finally look up she didn't smile, just said "What can I get for you?" My husband ordered, but she was so rude and so unpleasant that I turned around and left. My husband would have left, too, except that he'd handed her the money and wasn't about to let her have that and get nothing in return. He didn't tip her and he always tips! We then went to the Starbucks on 10th Avenue where the service was excellent. "That woman" should be fired. She is a disgrace. If she doesn't like her job she should quit and find one where she doesn't have to deal with people. This is the first time we've ever encountered such unfriendly rudeness and nastiness in a Starbucks. I will go back there the next time I'm in Great Falls, but if I see her there I will turn around and leave immediately. She needs to go! Sooner rather than later! She appears to hate her job and she is destroying business. She was every bit as rude to the fellow who came in after us. He was extremely friendly and greeted her warmly only to be treated coldly. I didn't wait around to see if she eventually smiled at him or not. My money is on the latter!

1
★☆☆☆☆

The bookstore, itself, is wonderful. The service is friendly, helpful and not intrusive.

Do NOT, however, go to the Starbucks there. I was really looking forward to going there, having had terrific service there in past years (We are from out-of-town). This time the woman working there was extremely rude to the woman who arrived before us. (The woman left without buying anything, although she'd planned to buy a pound of coffee.) When it was our turn the server ignored us and continued to write on her clipboard, which was on the counter right in front of us. When she did finally look up she didn't smile, just said "What can I get for you?" My husband ordered, but she was so rude and so unpleasant that I turned around and left. My husband would have left, too, except that he'd handed her the money and wasn't about to let her have that and get nothing in return. He didn't tip her and he always tips! We then went to the Starbucks on 10th Avenue where the service was excellent. "That woman" should be fired. She is a disgrace. If she doesn't like her job she should quit and find one where she doesn't have to deal with people. This is the first time we've ever encountered such unfriendly rudeness and nastiness in a Starbucks. I will go back there the next time I'm in Great Falls, but if I see her there I will turn around and leave immediately. She needs to go! Sooner rather than later! She appears to hate her job and she is destroying business. She was every bit as rude to the fellow who came in after us. He was extremely friendly and greeted her warmly only to be treated coldly. I didn't wait around to see if she eventually smiled at him or not. My money is on the latter!

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Very plesaant atmosphere and the staff will not hassel you to buy anything. they have an excellent coffe bar that just happens to sell starbucks coffee.

5
★★★★★

Very plesaant atmosphere and the staff will not hassel you to buy anything. they have an excellent coffe bar that just happens to sell starbucks coffee.

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Editorial from

In Short
Established in 1873 and still thriving, this mainstream bookseller boasts almost 600 locations and does brisk online business as well. Ubiquitous and well organized, Barnes & Noble arranges its huge book selection in 22…

 

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