Quail Corners Animal Hospital

★★★☆☆
  • 1613 E Millbrook Rd

    Raleigh, NC 27609

    Map & Directions
  • 919-600-7526

Pets & Animals

Pets & Animals
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I have had problems with the staff at the front desk several times resulting in a plan of care that was agreed upon. Every time I have walked in the building from the time the plan was established I have had higher charges and no communication prior to the appointment informing me of the increase. I will never bring my dog back to this place and I will be looking for every forum I can voice my problem about this establishment. Every time I saw the same female employee she had the same list of excuses she ran through to try to say I was wrong instead of trying to make me, the owner and paying customer happy and satisfied. My dogs weight should not be the first thing out of her mouth when A) you don't know his weight B) hes not sick. Use of different medications that cost more without consent from me, with the excuse each Vet DR can prescribe what ever they chose is a stupid excuse that was fixed by requesting only Dr Piver with care and medication. Last point 1/16/15 .75 injection cost $46.47 then 3/15/15 .81 injection cost $63.01 and now the same amount cost $84.41. You doubled your price in 1 year!!!! You now forced me to sacrifice the excellent care Dr. Piver gives Titan because of Quail Corners as an establishment and its office staff being inconsiderate and unprofessional! YELP apparently keeps pulling this review down and I will continue to post it over and over again. Truth hurts!!

1
★☆☆☆☆

I have had problems with the staff at the front desk several times resulting in a plan of care that was agreed upon. Every time I have walked in the building from the time the plan was established I have had higher charges and no communication prior to the appointment informing me of the increase. I will never bring my dog back to this place and I will be looking for every forum I can voice my problem about this establishment. Every time I saw the same female employee she had the same list of excuses she ran through to try to say I was wrong instead of trying to make me, the owner and paying customer happy and satisfied. My dogs weight should not be the first thing out of her mouth when A) you don't know his weight B) hes not sick. Use of different medications that cost more without consent from me, with the excuse each Vet DR can prescribe what ever they chose is a stupid excuse that was fixed by requesting only Dr Piver with care and medication. Last point 1/16/15 .75 injection cost $46.47 then 3/15/15 .81 injection cost $63.01 and now the same amount cost $84.41. You doubled your price in 1 year!!!! You now forced me to sacrifice the excellent care Dr. Piver gives Titan because of Quail Corners as an establishment and its office staff being inconsiderate and unprofessional! YELP apparently keeps pulling this review down and I will continue to post it over and over again. Truth hurts!!

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If I could rate it higher, I would. Both, Dr. Shannon Raboin and Kristen Raboin are the best. I have 3 dogs and 1 cat, now but I would not take my pets anywhere else, ever. Both of these Doctors go out of their way to take care of all my animals. I am reading all these other reviews and I cannot believe what I am reading. I had a dog that was very sick and his regular vet could not be bothered to listen to what I said about my dog. Dr. Shannon Raboin saw him in an emergency situation and was able to diagnosis him and was very concerned about me, my dog and my pocketbook. I recently had to put my 18 year old cat down and it was done very professionally, again by Dr. Shannon Raboin, after all the care he and Dr. Kristen Raboin had taken trying to save her. It was very nice the way they did what had to be done and presented her back to us when she was ready to be picked up and taken out of there for the last time. And let me tell you I am not easy to please when it comes to my pets, but they are never in a rush and are always willing to talk to me and take the time to explain everything.
As for the staff, they are the best. always professional and courteous and willing to go the extra mile to answer questions.

5
★★★★★

If I could rate it higher, I would. Both, Dr. Shannon Raboin and Kristen Raboin are the best. I have 3 dogs and 1 cat, now but I would not take my pets anywhere else, ever. Both of these Doctors go out of their way to take care of all my animals. I am reading all these other reviews and I cannot believe what I am reading. I had a dog that was very sick and his regular vet could not be bothered to listen to what I said about my dog. Dr. Shannon Raboin saw him in an emergency situation and was able to diagnosis him and was very concerned about me, my dog and my pocketbook. I recently had to put my 18 year old cat down and it was done very professionally, again by Dr. Shannon Raboin, after all the care he and Dr. Kristen Raboin had taken trying to save her. It was very nice the way they did what had to be done and presented her back to us when she was ready to be picked up and taken out of there for the last time. And let me tell you I am not easy to please when it comes to my pets, but they are never in a rush and are always willing to talk to me and take the time to explain everything.
As for the staff, they are the best. always professional and courteous and willing to go the extra mile to answer questions.

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I have been a client here for 15 years and this WAS an excellent place to go when Dr. Jackson was in charge. Since he has retired this vet clinic has done a complete downward spiral. In the last 2 yrs I am now on my 4th vet due to turn over. All the good ones left except Dr. Piver thank goodness. She is a kind caring person to the animals and their parents. She has the animal??s best interest at heart and I will not allow another vet to see my pets except her - no sniffs or tale wags about it. The Manager is rude and heartless! She needs to take some sort of sensitivity class or how to properly speak to people. The front staff are very nice people but they are forced to treat you like it's your first time their every time because of all the new rules / regulations which comes across as harsh, abrasive, insensitive and disturbing. No one there has any authority to do anything except the vets who buy the way don't call you when they say they are nor do they return phone calls. (again except Dr. Piver) I use to feel like family there now all I feel like they see are dollar signs - ALOT OF THEM. It is sickening what the new Owners did to this place. New Owners: NVA (National Veterinary Associates) are out of California for Pete*Sake. Website www.nvaonline.com, Local contact person is Dr. John Isaacs, Medical Director.

1
★☆☆☆☆

I have been a client here for 15 years and this WAS an excellent place to go when Dr. Jackson was in charge. Since he has retired this vet clinic has done a complete downward spiral. In the last 2 yrs I am now on my 4th vet due to turn over. All the good ones left except Dr. Piver thank goodness. She is a kind caring person to the animals and their parents. She has the animal??s best interest at heart and I will not allow another vet to see my pets except her - no sniffs or tale wags about it. The Manager is rude and heartless! She needs to take some sort of sensitivity class or how to properly speak to people. The front staff are very nice people but they are forced to treat you like it's your first time their every time because of all the new rules / regulations which comes across as harsh, abrasive, insensitive and disturbing. No one there has any authority to do anything except the vets who buy the way don't call you when they say they are nor do they return phone calls. (again except Dr. Piver) I use to feel like family there now all I feel like they see are dollar signs - ALOT OF THEM. It is sickening what the new Owners did to this place. New Owners: NVA (National Veterinary Associates) are out of California for Pete*Sake. Website www.nvaonline.com, Local contact person is Dr. John Isaacs, Medical Director.

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We took our dog to this facility for an emergency because she was attacked by a dog with a serious injury to her throat and puncture in her ear. We are grateful that they were able to help, however, feel as if we should have chose another place. when we got there during emergency hours, we were the only people there, so we were also seen right away, but the initial Vet that came into see Bristol basically told us that there was nothing she was going to do for us until the emergency Vet arrived. We given a quote which wasn't too unreasonable for Bristol's injuries and we agreed to charges and would be able to pick her up in a few hours. So far it had been a decent experience with this vet.\nwhen we picked up Bristol, we were told she had been stitched up and was ready to go as the tech put her collar on before we left. We were given Bristol's meds and paid our dues that came in under estimate.\nThe following day Bristol(a chihuahua size dog) had a lump resembling the size of a soft ball hanging from her chin. Luckily we had a scheduled appt with her regular Vet that morning. Our regular Vet informed us that the antibiotics given to Bristol were NOT recommended for this type of wound and that putting the collar on was NOT a good idea(which I removed earlier in the day after seeing the softball). after proper care and medicines, Bristol was doing well, her infection dropped dramatically and cleared up the puss originally oozing from it, making it easy to see the gaping hole that quail corners left in her throat. \nWhen i called quail corners back to see if they could do anything about the hole because they were the ones who stitched her up, the girl who answered the phone wasn't listening to me. she was laughing at something in the background and was attempting to deny blame from there when I wasn't trying to blame them for anything. I asked her if they could do anything because Bristol has a hole in the middle of her neck and the stitches on her muscle tissue are showing and you can see in her throat, I was told they could but there would be a fee for an exam, putting her back under, and restitching. I have no problem paying, however, it wasn't done correctly in the first place apparently. Who leaves an open hole in a 7 month old puppy's throat? The vets at quail corners.

0
★☆☆☆☆

We took our dog to this facility for an emergency because she was attacked by a dog with a serious injury to her throat and puncture in her ear. We are grateful that they were able to help, however, feel as if we should have chose another place. when we got there during emergency hours, we were the only people there, so we were also seen right away, but the initial Vet that came into see Bristol basically told us that there was nothing she was going to do for us until the emergency Vet arrived. We given a quote which wasn't too unreasonable for Bristol's injuries and we agreed to charges and would be able to pick her up in a few hours. So far it had been a decent experience with this vet.\nwhen we picked up Bristol, we were told she had been stitched up and was ready to go as the tech put her collar on before we left. We were given Bristol's meds and paid our dues that came in under estimate.\nThe following day Bristol(a chihuahua size dog) had a lump resembling the size of a soft ball hanging from her chin. Luckily we had a scheduled appt with her regular Vet that morning. Our regular Vet informed us that the antibiotics given to Bristol were NOT recommended for this type of wound and that putting the collar on was NOT a good idea(which I removed earlier in the day after seeing the softball). after proper care and medicines, Bristol was doing well, her infection dropped dramatically and cleared up the puss originally oozing from it, making it easy to see the gaping hole that quail corners left in her throat. \nWhen i called quail corners back to see if they could do anything about the hole because they were the ones who stitched her up, the girl who answered the phone wasn't listening to me. she was laughing at something in the background and was attempting to deny blame from there when I wasn't trying to blame them for anything. I asked her if they could do anything because Bristol has a hole in the middle of her neck and the stitches on her muscle tissue are showing and you can see in her throat, I was told they could but there would be a fee for an exam, putting her back under, and restitching. I have no problem paying, however, it wasn't done correctly in the first place apparently. Who leaves an open hole in a 7 month old puppy's throat? The vets at quail corners.

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The vets who started this place have retired.Along with them went the care and compassion for both the pets and their owners.\n\nIt does have a 24-hour operation if that's important. It was to me, and I stuck with it after an arrogant vet there didn't return my calls when my dogs was dying and the clinic lost his ashes. She and the person who lost the ashes are still there, so good luck.\n\nBut I could not handle the changing array of young and relatively inexperienced vets. The last was super-aggressive and ran up unnecessary charges. She caused me anxiety and my dogs pain, and some of it was not needed.

1
★★★☆☆

The vets who started this place have retired.Along with them went the care and compassion for both the pets and their owners.\n\nIt does have a 24-hour operation if that's important. It was to me, and I stuck with it after an arrogant vet there didn't return my calls when my dogs was dying and the clinic lost his ashes. She and the person who lost the ashes are still there, so good luck.\n\nBut I could not handle the changing array of young and relatively inexperienced vets. The last was super-aggressive and ran up unnecessary charges. She caused me anxiety and my dogs pain, and some of it was not needed.

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I am new to the area and took my cocker spaniel Dixie to Quail Corners when she started vomiting. We did not have an appointment but they were able to fit us in almost right away. We saw Dr. Davis who did a thorough exam and showed us how pale Dixie was. After some tests she told us that Dixie had a rare condition where her immune system was attacking her red blood cells. The doctor spent a long time with us explaining the disease.\r\n Even though we did not want to hospitalize Dixie we felt good about leaving her knowing the hospital was open 24 hours and someone would be watching her. The staff was always so accomodating and let us visit as many times as we wanted anytime of the day or night. Because of their excellent care, Dixie survived her condition even after needing a blood transfusion (which they were able to do!). We have been back for rechecks since that time and Dixie always wags her tail like she's happy to go in. We are so grateful to Dr. Davis and the staff at Quail Corners and truly recommend this hospital to everyone we meet.

2
★★★★★

I am new to the area and took my cocker spaniel Dixie to Quail Corners when she started vomiting. We did not have an appointment but they were able to fit us in almost right away. We saw Dr. Davis who did a thorough exam and showed us how pale Dixie was. After some tests she told us that Dixie had a rare condition where her immune system was attacking her red blood cells. The doctor spent a long time with us explaining the disease.\r\n Even though we did not want to hospitalize Dixie we felt good about leaving her knowing the hospital was open 24 hours and someone would be watching her. The staff was always so accomodating and let us visit as many times as we wanted anytime of the day or night. Because of their excellent care, Dixie survived her condition even after needing a blood transfusion (which they were able to do!). We have been back for rechecks since that time and Dixie always wags her tail like she's happy to go in. We are so grateful to Dr. Davis and the staff at Quail Corners and truly recommend this hospital to everyone we meet.

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We've been patrons at Quail Corners since about 1978. Yesterday has probably been our last visit. We took all 3 cats in for wellness exams, immunization updates and one also for grooming. \n\nWe waited a half hour past our appointment time before the vet showed up. After checking out the first two cats, the vet discovered a lump on our elder cat's throat, then walked out unexpectedly and didn't return. After another hour, we gathered up our cats and walked out. We paid our bill and went home. \n\nIn thirty years of patronage at Quail Corners we've never been treated this way. As we were leaving the vet rushed out and said he had been dealing with emergencies. In the past, QC vets have found the time to come out, explain their situation and set up a new appointment. At the least, one of the assistants could have come into the room and given us an explanation and a choice to come back. \n\nThis is not the Quail Corners Animal Hospital we've been used to I don't think we'll be back.

1
★★☆☆☆

We've been patrons at Quail Corners since about 1978. Yesterday has probably been our last visit. We took all 3 cats in for wellness exams, immunization updates and one also for grooming. \n\nWe waited a half hour past our appointment time before the vet showed up. After checking out the first two cats, the vet discovered a lump on our elder cat's throat, then walked out unexpectedly and didn't return. After another hour, we gathered up our cats and walked out. We paid our bill and went home. \n\nIn thirty years of patronage at Quail Corners we've never been treated this way. As we were leaving the vet rushed out and said he had been dealing with emergencies. In the past, QC vets have found the time to come out, explain their situation and set up a new appointment. At the least, one of the assistants could have come into the room and given us an explanation and a choice to come back. \n\nThis is not the Quail Corners Animal Hospital we've been used to I don't think we'll be back.

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Twice, Quail corners put my dog's health at risk. The first time was nearly fatal. They misdiagnosed him as having congestive heart failure, when in fact he has pulmonary hypertension. Their oxygen cages have no seals, which means oxygen levels inside cannot be accurately measured, and much of it is likely going to waste and out of your pocket. When he was obviously close to death, they called me at work to tell me to either come euthanize him or take him to NC State. I paid Quail Corners $1100 for that nonsense, and NC State (ALSO OPEN 24 HOURS) salvaged his life. That was 6 months ago. Because my dog has chronic bronchiectasis, he occasionally needs a tract of antibiotics, and its by no means uncommon or weird, very standard stuff. Tonight, I needed that routine antibiotic prescription for my dog filled after hours. NC State wrote the prescription, but couldn't fill it out because their pharmacy is closed at this time. I drove to Quail Corners knowing they were open 24 hours. Although they had the drug I needed in stock, and the prescription written only hours prior was valid, and the doctor at NC State was available by phone, and I stressed how my dog's immediate condition can worsen quickly, Quail Corners refused to fill the antibiotic and turned me away. They said they had a substitute doctor in that night, (who incidentally refused to show her face), and that they would not accept the liability, even though I told them I would gladly waive any/all liability if they would kindly fill out the prescription. Fool me once, shame on you. Fool me twice, shame on me. NEVERMORE.

0
★☆☆☆☆

Twice, Quail corners put my dog's health at risk. The first time was nearly fatal. They misdiagnosed him as having congestive heart failure, when in fact he has pulmonary hypertension. Their oxygen cages have no seals, which means oxygen levels inside cannot be accurately measured, and much of it is likely going to waste and out of your pocket. When he was obviously close to death, they called me at work to tell me to either come euthanize him or take him to NC State. I paid Quail Corners $1100 for that nonsense, and NC State (ALSO OPEN 24 HOURS) salvaged his life. That was 6 months ago. Because my dog has chronic bronchiectasis, he occasionally needs a tract of antibiotics, and its by no means uncommon or weird, very standard stuff. Tonight, I needed that routine antibiotic prescription for my dog filled after hours. NC State wrote the prescription, but couldn't fill it out because their pharmacy is closed at this time. I drove to Quail Corners knowing they were open 24 hours. Although they had the drug I needed in stock, and the prescription written only hours prior was valid, and the doctor at NC State was available by phone, and I stressed how my dog's immediate condition can worsen quickly, Quail Corners refused to fill the antibiotic and turned me away. They said they had a substitute doctor in that night, (who incidentally refused to show her face), and that they would not accept the liability, even though I told them I would gladly waive any/all liability if they would kindly fill out the prescription. Fool me once, shame on you. Fool me twice, shame on me. NEVERMORE.

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I cannot stress this enough: DO NOT TAKE YOUR ANIMALS TO THIS EMERGENCY VET. THEY WERE DISRESPECTFUL AND COMPLETELY UNPROFESSIONAL TOWARDS ME AND MY VERY SICK DOG.\n\nI took my very sick 4 year old dog to Quail Corners last night. She had been violently stomach sick for over 2 days and I was worried about her dehydrating before this morning.\n\nThe nurse took 10 minutes to get my dog's weight and temperature - a procedure that takes 2 minutes at my normal vet. The vet told me I needed to get my dog 2 shots, subq fluids and wanted to give me a prescription. As I already had a prescription for anti-diuretics and I felt the shots were unnecessary for a weeknight visit to the e-vet, I told her I just wanted the subq fluids to prevent further dehydration and that I would take my dog to her normal vet in the morning if necessary.\n\nAfter I revealed I would not be spending the $200 they were trying to coerce out of me, the nurse repeatedly slammed my exam room door every time she left it. My dog is a rescue and has been severely abused. I told the vet this just before they began treatment, so for the nurse to create loud, disturbing noises in the presence of my already sick and exhausted dog was completely unacceptable.\n\nAs the nurses behavior was terse, but not rude before our discussion of money - I asked for a quote before treatment began - I can only assume that her attitude was entirely about me. She proceeded to insinuate that I was not behaving in the best interest of my dog and was openly judgmental and angry that I would not let her manipulate me into spending more money than necessary on my animal's treatment.\n\nI was unaware this was a commission-based business for nurses. I will be calling the facility today to formally complain to whomever I can. \n\nNote to anyone going there: GET A QUOTE BEFORE YOU ALLOW TREATMENT OF YOUR ANIMAL. THEY WILL NOT OFFER IT TO YOU, WHICH CAN RESULT IN PAYING EXORBITANT AMOUNTS FOR UNNECESSARY PROCEDURES.

0
★☆☆☆☆

I cannot stress this enough: DO NOT TAKE YOUR ANIMALS TO THIS EMERGENCY VET. THEY WERE DISRESPECTFUL AND COMPLETELY UNPROFESSIONAL TOWARDS ME AND MY VERY SICK DOG.\n\nI took my very sick 4 year old dog to Quail Corners last night. She had been violently stomach sick for over 2 days and I was worried about her dehydrating before this morning.\n\nThe nurse took 10 minutes to get my dog's weight and temperature - a procedure that takes 2 minutes at my normal vet. The vet told me I needed to get my dog 2 shots, subq fluids and wanted to give me a prescription. As I already had a prescription for anti-diuretics and I felt the shots were unnecessary for a weeknight visit to the e-vet, I told her I just wanted the subq fluids to prevent further dehydration and that I would take my dog to her normal vet in the morning if necessary.\n\nAfter I revealed I would not be spending the $200 they were trying to coerce out of me, the nurse repeatedly slammed my exam room door every time she left it. My dog is a rescue and has been severely abused. I told the vet this just before they began treatment, so for the nurse to create loud, disturbing noises in the presence of my already sick and exhausted dog was completely unacceptable.\n\nAs the nurses behavior was terse, but not rude before our discussion of money - I asked for a quote before treatment began - I can only assume that her attitude was entirely about me. She proceeded to insinuate that I was not behaving in the best interest of my dog and was openly judgmental and angry that I would not let her manipulate me into spending more money than necessary on my animal's treatment.\n\nI was unaware this was a commission-based business for nurses. I will be calling the facility today to formally complain to whomever I can. \n\nNote to anyone going there: GET A QUOTE BEFORE YOU ALLOW TREATMENT OF YOUR ANIMAL. THEY WILL NOT OFFER IT TO YOU, WHICH CAN RESULT IN PAYING EXORBITANT AMOUNTS FOR UNNECESSARY PROCEDURES.

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Quail Corners has been caring for my dogs since the early 1970's. Although I have moved and now live some distance away, their expert care and concern for all animals makes it worthwhile to travel the extra distance. And my Dobermans love to go there! They are greeted by name and receive cookies and kisses from the staff; they don't always remember my name but they remember the dog's name. Because of the care and advice of these excellent veterinarians, all my dobermans have lived several years beyond the average age for this breed. The vets have always explained the medical problems in terms that I can understand and they treat me as a partner in the care of my dog, discussing treatment options in terms of likelihood of success and in cost, which is definitely a concern for me. I have used their emergency service a number of times and feel that it is important to have the dog's medical records always available. In my opinion, a very important factor in judging someone's professionalism is his willingness to acknowledge the limits of the service he can provide and to know if further treatment can be found elsewhere; Dr. Jim Jackson promptly referred me to another vet who was conducting a trial of a new medication for one of my dogs. Two other times I was sent immediately to the NCSU Vet School where they have state of the art equipment for diagnosing neurological problems. If a dog has to stay in the hospital overnight, there is always a licensed vet and one or more techs in attendance. Many animal hospitals do not have this level of supervision. I have been very satisfied with the care my dogs and I have received at Quail Corners.

5
★★★★★

Quail Corners has been caring for my dogs since the early 1970's. Although I have moved and now live some distance away, their expert care and concern for all animals makes it worthwhile to travel the extra distance. And my Dobermans love to go there! They are greeted by name and receive cookies and kisses from the staff; they don't always remember my name but they remember the dog's name. Because of the care and advice of these excellent veterinarians, all my dobermans have lived several years beyond the average age for this breed. The vets have always explained the medical problems in terms that I can understand and they treat me as a partner in the care of my dog, discussing treatment options in terms of likelihood of success and in cost, which is definitely a concern for me. I have used their emergency service a number of times and feel that it is important to have the dog's medical records always available. In my opinion, a very important factor in judging someone's professionalism is his willingness to acknowledge the limits of the service he can provide and to know if further treatment can be found elsewhere; Dr. Jim Jackson promptly referred me to another vet who was conducting a trial of a new medication for one of my dogs. Two other times I was sent immediately to the NCSU Vet School where they have state of the art equipment for diagnosing neurological problems. If a dog has to stay in the hospital overnight, there is always a licensed vet and one or more techs in attendance. Many animal hospitals do not have this level of supervision. I have been very satisfied with the care my dogs and I have received at Quail Corners.

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The weekend we were getting married in VA Beach our cat, Luna got a stomach bug so we decided it would be best for him to stay the weekend under vet care. They were to give him his meds and make sure he started getting food down.\r\nMind you when we brought him in he had diarrhea and was vomiting and he did have bad kidneys. When we picked him up they said he was keeping food down and was fine. When we got home he couldn't walk. \r\n\r\nWhen we went back to Quail Corners the vet suggested we put the cat down. Wait a second, we had him there under your care, got the ok to bring him home and now we will need to put him down? After fluids and lots of love at home Luna lived a lively 6 more months. In the end I didn't appreciate the way the situation was handled and how our cat and our feelings were disrespected. They also had the audacity to bill us for the last visit!

0
★☆☆☆☆

The weekend we were getting married in VA Beach our cat, Luna got a stomach bug so we decided it would be best for him to stay the weekend under vet care. They were to give him his meds and make sure he started getting food down.\r\nMind you when we brought him in he had diarrhea and was vomiting and he did have bad kidneys. When we picked him up they said he was keeping food down and was fine. When we got home he couldn't walk. \r\n\r\nWhen we went back to Quail Corners the vet suggested we put the cat down. Wait a second, we had him there under your care, got the ok to bring him home and now we will need to put him down? After fluids and lots of love at home Luna lived a lively 6 more months. In the end I didn't appreciate the way the situation was handled and how our cat and our feelings were disrespected. They also had the audacity to bill us for the last visit!

Cons: unknowledable and unsupportive staff

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I've been coming to Quail Corners Animal Hospital since the early '80s, and have never, ever once had a customer service problem. My animals, and my mother's animals, have always been well cared for. I've never had a negative experience there and will probably always be a customer.

2
★★★★★

I've been coming to Quail Corners Animal Hospital since the early '80s, and have never, ever once had a customer service problem. My animals, and my mother's animals, have always been well cared for. I've never had a negative experience there and will probably always be a customer.

Pros: Consistently good service

Cons: None that come to mind

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I have been to Quail Corners for 3 different emergency visits, with 3 different animals. Each time I have been severely disappointed with the knowledge and ability of the staff and doctors at Quail Corners. Not only did the doctors fail to listen to me, but rather they made me feel as if I was an irresponsible dog owner, which is the furthest thing from the truth. I will not be returning to Quail Corners, or Hidden Valley Animal Hospital, which was my predominant vet for my animals, for the same reasons. This veterinary clinic simply does not offer the level of care and respect to animals that my dog deserves, particularly in a moment of great need. I would highly advise taking animals to NCSU-DVM for emergency care. I will be seeking another primary are vet, so recommendations are welcome.

0
★☆☆☆☆

I have been to Quail Corners for 3 different emergency visits, with 3 different animals. Each time I have been severely disappointed with the knowledge and ability of the staff and doctors at Quail Corners. Not only did the doctors fail to listen to me, but rather they made me feel as if I was an irresponsible dog owner, which is the furthest thing from the truth. I will not be returning to Quail Corners, or Hidden Valley Animal Hospital, which was my predominant vet for my animals, for the same reasons. This veterinary clinic simply does not offer the level of care and respect to animals that my dog deserves, particularly in a moment of great need. I would highly advise taking animals to NCSU-DVM for emergency care. I will be seeking another primary are vet, so recommendations are welcome.

Pros: Availability of appointments

Cons: Poor staff, incompetent doctors, no listening skills

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I've been taking my dog here for about 2 years and have some really great experiences, and some terrible ones.\n\nIt took me several tries to find a vet who I like. The first two recommended unnecessary and expensive things. For example, my dog had already received a series of vaccinations through the shelter, but they recommended she do the series over again because in their opinion the shots were too close together by a few days. Also, I tried to get her meds somewhere else that was cheaper, and they refused to give prescriptions because they claimed ""we will match any price."" There are also consistently long waits for appointments. My dog gets very anxious around other dogs so it isn't pleasant siting in a waiting room for 20 minutes. \n\nOn the up side I have found one of the vets to be really caring, knowledgeable, and even told me up front that her meds would be cheaper at a larger pharmacy and allows me to get them elsewhere. He has been easily reachable for appointments, and questions over the phone. I will continue to take my dog here just to keep her with this vet.

1
★★★☆☆

I've been taking my dog here for about 2 years and have some really great experiences, and some terrible ones.\n\nIt took me several tries to find a vet who I like. The first two recommended unnecessary and expensive things. For example, my dog had already received a series of vaccinations through the shelter, but they recommended she do the series over again because in their opinion the shots were too close together by a few days. Also, I tried to get her meds somewhere else that was cheaper, and they refused to give prescriptions because they claimed ""we will match any price."" There are also consistently long waits for appointments. My dog gets very anxious around other dogs so it isn't pleasant siting in a waiting room for 20 minutes. \n\nOn the up side I have found one of the vets to be really caring, knowledgeable, and even told me up front that her meds would be cheaper at a larger pharmacy and allows me to get them elsewhere. He has been easily reachable for appointments, and questions over the phone. I will continue to take my dog here just to keep her with this vet.

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I have been a customer for 15 to 20 years. 3 plus months after taking my cats to them for their annual checkup they mailed me a bill for about $100 with late charges and no explanation at all. When I called they said it was a computer glitch when they switched over systems and that they did not charge me for one of the cats. I had been back to them with one of the cats who was sick many times over the next 6 weeks paying as I go every time. Never during this time did they say I had an outstanding balance. I had to tell the story to 3 different people, but in the end none could make a decision. So I was told I would be called the next business day by the fourth person Lisa. It took a week and a half for Lisa to call me back. When she did she left me a voice mail. I returned that call twice it took another week for her to call me back.

They have a sign at the counter that states something to the effect that all payments are due when services are rendered. I explained to Lisa that I was a long time customer and I always paid my bill before leaving and that I did not think I owed them any money. She was very condescending and told me that if I was just trying to get out of my bill then I should just say so like I am some sort of low life. I explained that had this mistake of theirs been brought to my attention in a reasonable amount of time I would pay it. They made many errors during this time and I was just not convinced that this bill was not another error, but she just kept saying rude insulting remarks.

To their defense the veterinarians always seemed caring and I was always pleased with their service. The first 3 people I talked to were all polite and our conversations were all respectful even though we did not agree.

Over the years I have spent thousands and thousands of dollars with Quail Corners and probably would have been with them another 20 years if they had just treated me with the respect a long time well paying customer deserves. They lost me as a customer over a plethora of rude remarks and 100 bucks that was admitted their mistake and I will never use them again. That is not the way to treat long time perfect paying loyal customers. So not only did they not get the $100, they do not get any of the further money I would have spent with them in the years to come. All over the rude condescending remarks from one person over a small amount of money.

1
★☆☆☆☆

I have been a customer for 15 to 20 years. 3 plus months after taking my cats to them for their annual checkup they mailed me a bill for about $100 with late charges and no explanation at all. When I called they said it was a computer glitch when they switched over systems and that they did not charge me for one of the cats. I had been back to them with one of the cats who was sick many times over the next 6 weeks paying as I go every time. Never during this time did they say I had an outstanding balance. I had to tell the story to 3 different people, but in the end none could make a decision. So I was told I would be called the next business day by the fourth person Lisa. It took a week and a half for Lisa to call me back. When she did she left me a voice mail. I returned that call twice it took another week for her to call me back.

They have a sign at the counter that states something to the effect that all payments are due when services are rendered. I explained to Lisa that I was a long time customer and I always paid my bill before leaving and that I did not think I owed them any money. She was very condescending and told me that if I was just trying to get out of my bill then I should just say so like I am some sort of low life. I explained that had this mistake of theirs been brought to my attention in a reasonable amount of time I would pay it. They made many errors during this time and I was just not convinced that this bill was not another error, but she just kept saying rude insulting remarks.

To their defense the veterinarians always seemed caring and I was always pleased with their service. The first 3 people I talked to were all polite and our conversations were all respectful even though we did not agree.

Over the years I have spent thousands and thousands of dollars with Quail Corners and probably would have been with them another 20 years if they had just treated me with the respect a long time well paying customer deserves. They lost me as a customer over a plethora of rude remarks and 100 bucks that was admitted their mistake and I will never use them again. That is not the way to treat long time perfect paying loyal customers. So not only did they not get the $100, they do not get any of the further money I would have spent with them in the years to come. All over the rude condescending remarks from one person over a small amount of money.

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1 out of 2 people found this review helpful.

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I took my dog in for em. visit, within min. and after barely being looked at by a vet I was given a ""treatment plan"" which was 1600 dollars and was told that before they would do anything for him I would have to give them 800 dollars up front, what could I do the poor thing was lying their in pain...so I gave it to them..would have given them my car if I would have had to at that point to get this poor guy looked at...I was told that he would be fine, not a word was sad about possibly losing him until I got the call 10 min. after I left saying he had passed. Then they had my 800 dollars she decided to tell my that my dog was ""very sick"". I asked her for the refund for all the money I had just given her and she said the office manager would call me back and she did not, I called twice and she still has not called. I will probably have to contact an attorney and the B B B to get this matter resolved....BEWARE OF THESE PEOPLE....

0
★☆☆☆☆

I took my dog in for em. visit, within min. and after barely being looked at by a vet I was given a ""treatment plan"" which was 1600 dollars and was told that before they would do anything for him I would have to give them 800 dollars up front, what could I do the poor thing was lying their in pain...so I gave it to them..would have given them my car if I would have had to at that point to get this poor guy looked at...I was told that he would be fine, not a word was sad about possibly losing him until I got the call 10 min. after I left saying he had passed. Then they had my 800 dollars she decided to tell my that my dog was ""very sick"". I asked her for the refund for all the money I had just given her and she said the office manager would call me back and she did not, I called twice and she still has not called. I will probably have to contact an attorney and the B B B to get this matter resolved....BEWARE OF THESE PEOPLE....

Pros: only animal hospital I could find...

Cons: want money up front and lie about animals condition.

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I brought my cat to this location on a Sunday for emergency care and at the time was met by a kind receptionist and doctor. Even though the care providers were nice I was not given any information regarding how long I should let my cat heal or what to expect in the coming days. About a week later I contacted the receptionist hoping that the doctor would be able to provide an estimate of how long I should wait before bring him back in for a follow up if he was still limping occasionally. The receptionist that I spoke to was very rude and provided no additional help. She did not ask any questions on his current condition before telling me to just bring him in. After a few days I called back to cancel my appointment since my cat showed a slight improvement. Once again I was met by a rude receptionist who gave me a hard time clarifying if ?they were or weren?t looking at him?. Being the only 24 hour vet in Raleigh I would think that the receptionist staff would greet concerned pet owners who treat their pets like family with a little more compassion and professionalism. I hope that I never have another emergency where I am forced to use this facility. I ended up taking my cat to my personal vet for follow up.\r\n

0
★☆☆☆☆

I brought my cat to this location on a Sunday for emergency care and at the time was met by a kind receptionist and doctor. Even though the care providers were nice I was not given any information regarding how long I should let my cat heal or what to expect in the coming days. About a week later I contacted the receptionist hoping that the doctor would be able to provide an estimate of how long I should wait before bring him back in for a follow up if he was still limping occasionally. The receptionist that I spoke to was very rude and provided no additional help. She did not ask any questions on his current condition before telling me to just bring him in. After a few days I called back to cancel my appointment since my cat showed a slight improvement. Once again I was met by a rude receptionist who gave me a hard time clarifying if ?they were or weren?t looking at him?. Being the only 24 hour vet in Raleigh I would think that the receptionist staff would greet concerned pet owners who treat their pets like family with a little more compassion and professionalism. I hope that I never have another emergency where I am forced to use this facility. I ended up taking my cat to my personal vet for follow up.\r\n

Pros: Open 24 hours

Cons: Rude office staff, unprofessional

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I have taken my cat to Quail Corners for many years. We were always checked in promptly and seldom had to wait to get in for a check up. My cat was, shall we say feisty, but they handled her with love.

4
★★★★☆

I have taken my cat to Quail Corners for many years. We were always checked in promptly and seldom had to wait to get in for a check up. My cat was, shall we say feisty, but they handled her with love.

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1 out of 1 people found this review helpful.

.

I've been taking my pets to Quail Corners for years. They are the only clinic in this area that has consistently diagnosed my pets correctly and treated them in an acceptable time frame. The staff has always been great, very welcoming and caring about both my own well-being, as well as that of my animals...something most other vets do not show. I've never met a staff-member that is rude or improperly trained and have never once questioned their judgment. I bet I've met every vet at the clinic and couldn't say a bad thing about them. I've even had to be seen on an Emergency basis, and though the cost was high, it was much cheaper than some of the other emergency clinics around and I had the privelage of knowing the vet and the staff, as well as their knowing me and my pets history.\r\n\r\nIt's not possible to say anything mean about these people.

2
★★★★★

I've been taking my pets to Quail Corners for years. They are the only clinic in this area that has consistently diagnosed my pets correctly and treated them in an acceptable time frame. The staff has always been great, very welcoming and caring about both my own well-being, as well as that of my animals...something most other vets do not show. I've never met a staff-member that is rude or improperly trained and have never once questioned their judgment. I bet I've met every vet at the clinic and couldn't say a bad thing about them. I've even had to be seen on an Emergency basis, and though the cost was high, it was much cheaper than some of the other emergency clinics around and I had the privelage of knowing the vet and the staff, as well as their knowing me and my pets history.\r\n\r\nIt's not possible to say anything mean about these people.

Pros: Friendly staff, caring, well-trained, available 24-7

Cons: None!

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So are you simply a shill for Quail Corner's? Quail Corners is miserable, and it's obvious that the staff hates being there, they're incredibly unprofessional. \r\n\r\nThey diagnosed our Great Pyrenees, who was the runt of the litter as being overweight at 104LBS. the vet that saw him appeared to know nothing about the breed, they average 120lbs for males. \r\n\r\nand BTW: we treat are dogs quite well, better than most people treat their kids.

0
★☆☆☆☆

So are you simply a shill for Quail Corner's? Quail Corners is miserable, and it's obvious that the staff hates being there, they're incredibly unprofessional. \r\n\r\nThey diagnosed our Great Pyrenees, who was the runt of the litter as being overweight at 104LBS. the vet that saw him appeared to know nothing about the breed, they average 120lbs for males. \r\n\r\nand BTW: we treat are dogs quite well, better than most people treat their kids.

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We tried Quail Corners on 3 separate occasions hoping EACH time that the service would get better. We were met by reception staff who had absolutely no interest in being there, technicians were mediocre at best, and the vet care left a lot to be desired. We finally found a FANTASTIC vet in Bowman Animal Hospital. They're a bit more expensive than Quail Corners, but at least they *LIKE* animals, which is a LOT more than I can say than anyone we've run into working at QC.\r\n\r\nOur final visit was for my visiting mother's beagle. He had a nasty ear infection and we brought all of his records with us so that they'd have his full medical history. After waiting quite a while to be seen, the vet finally took a look at him, diagnosed him with the infection, and barely even TOUCHED him. Absolutely no affection was shown. After following the Dr's orders implicitly for 2 weeks, he still had the infection. We had to take him to another vet to finally get rid of it. \r\n\r\nQC may be wonderful with rescue groups as another poster noted... but I wouldn't take my dogs there unless there was absolutely no other choice.

0
★☆☆☆☆

We tried Quail Corners on 3 separate occasions hoping EACH time that the service would get better. We were met by reception staff who had absolutely no interest in being there, technicians were mediocre at best, and the vet care left a lot to be desired. We finally found a FANTASTIC vet in Bowman Animal Hospital. They're a bit more expensive than Quail Corners, but at least they *LIKE* animals, which is a LOT more than I can say than anyone we've run into working at QC.\r\n\r\nOur final visit was for my visiting mother's beagle. He had a nasty ear infection and we brought all of his records with us so that they'd have his full medical history. After waiting quite a while to be seen, the vet finally took a look at him, diagnosed him with the infection, and barely even TOUCHED him. Absolutely no affection was shown. After following the Dr's orders implicitly for 2 weeks, he still had the infection. We had to take him to another vet to finally get rid of it. \r\n\r\nQC may be wonderful with rescue groups as another poster noted... but I wouldn't take my dogs there unless there was absolutely no other choice.

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As a client since 1986, I have ample experience with both the regular & after hours clinic. Quail Corners is my #1choice for quality of service & caring attitude. They have always provided great care to my pets, \r\nfosters & rescues for 22+ years. \r\n\r\nI've made so many visits to the emergency clinic that I know the staff very well & can't imagine them responding in the way described. They care for any animal who comes in the door & do not make treatment decisions based on its status as a valued (paying) pet or an unclaimed stray. \r\n\r\nNail trims & ear cleaning are basic care that should be regularly provided for the pet's comfort & hygiene. Noting the neglect, the staff quickly took practical steps to ease the stray's discomfort, before knowing if the owner would appear or if they would ever be compensated. \r\n\r\nA responsible owner knows that having a pet & caring for it properly isn't cheap. To me, having skilled staff available 24/7 is worth it. We pay a fee for an ER visit, after-hours plumber, etc. for the \r\nconvenience, why is this any different? Because they cared for your sad, lost dog, it was kept safe and comfortable, only so you could arrive to give these dedicated people a hard time.\r\n\r\nIf I were the owner of this clinic I would take you to court. You are on shaky ground posting these stupid rants. If you went to court, how would you respond to the following questions:\r\nWhat was the diagnosis & treatment for your dog's ear condition?\r\nWhat was the diagnosis & treatment for your dog's nail condition?\r\nWas medicine prescribed for any condition?\r\nIs the neighbor who brought in your dog likely to support your view, or the clinic's?\r\nWere other witnesses present who saw your dog's condition?\r\nHow much were you charged, and have actually paid, for these services?\r\n\r\nI would seriously consider retracting any postings of this nature...in the meantime I will continue to recommend Quail Corners Animal Hospital to anyone who wants the best vet care in Raleigh!

2
★★★★★

As a client since 1986, I have ample experience with both the regular & after hours clinic. Quail Corners is my #1choice for quality of service & caring attitude. They have always provided great care to my pets, \r\nfosters & rescues for 22+ years. \r\n\r\nI've made so many visits to the emergency clinic that I know the staff very well & can't imagine them responding in the way described. They care for any animal who comes in the door & do not make treatment decisions based on its status as a valued (paying) pet or an unclaimed stray. \r\n\r\nNail trims & ear cleaning are basic care that should be regularly provided for the pet's comfort & hygiene. Noting the neglect, the staff quickly took practical steps to ease the stray's discomfort, before knowing if the owner would appear or if they would ever be compensated. \r\n\r\nA responsible owner knows that having a pet & caring for it properly isn't cheap. To me, having skilled staff available 24/7 is worth it. We pay a fee for an ER visit, after-hours plumber, etc. for the \r\nconvenience, why is this any different? Because they cared for your sad, lost dog, it was kept safe and comfortable, only so you could arrive to give these dedicated people a hard time.\r\n\r\nIf I were the owner of this clinic I would take you to court. You are on shaky ground posting these stupid rants. If you went to court, how would you respond to the following questions:\r\nWhat was the diagnosis & treatment for your dog's ear condition?\r\nWhat was the diagnosis & treatment for your dog's nail condition?\r\nWas medicine prescribed for any condition?\r\nIs the neighbor who brought in your dog likely to support your view, or the clinic's?\r\nWere other witnesses present who saw your dog's condition?\r\nHow much were you charged, and have actually paid, for these services?\r\n\r\nI would seriously consider retracting any postings of this nature...in the meantime I will continue to recommend Quail Corners Animal Hospital to anyone who wants the best vet care in Raleigh!

Pros: highly trained, up to date on latest practice procedures, friendly & patient staff

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I absolutely recommend Quail Corners as the best veterinary hospital I know in terms of quality of services, knowledge, and genuine compassion for animals. I have been a client of this hospital since 1986. Although a few of the faces have changed over time, this facility has consistently provided the highest quality of care to my own pets as well as the fosters and rescues I have helped.

As a long-time client who has experience with both their regular and after hours services, I hope anyone who reads this will give due consideration to my review. I have had to take my pets, fosters, and rescues to the after-hours emergency clinic so many times over the years that I know the staff very well and cannot imagine them responding in the way the unhappy reviewer described. Their primary concern is to provide immediate care to any needy animal who comes in their door, and they do not base treatment decisions on its status as a valued pet or an unclaimed stray. May I remind this person that nail trims and ear cleanings are standard care practices an owner should be regularly providing for the pet's comfort and hygiene. It attests to the thoroughness of the care provided by this facility that they noticed this neglect, in addition to other health issues, and immediately began to take what practical steps they could to make this "stray" as comfortable as possible - even before knowing if the owner would ever appear or if they would ever be compensated.

As for the price complaint, all I can say is, a responsible owner knows that having a pet - and doing the right thing by it - does not always come cheap. For me, the assurance of knowing there is going to be a knowledgeable professional available 24/7 is worth the fee involved. You would pay a higher price for a hospital emergency room, an after-hours plumber, locksmith, etc. all for the convenience - why is this any different? Had they not been available that night, your dog might have wandered further away or been run over - instead of being kept safe and tended to, just so you could go get her and give these hard-working people a rough time.

5
★★★★★

I absolutely recommend Quail Corners as the best veterinary hospital I know in terms of quality of services, knowledge, and genuine compassion for animals. I have been a client of this hospital since 1986. Although a few of the faces have changed over time, this facility has consistently provided the highest quality of care to my own pets as well as the fosters and rescues I have helped.

As a long-time client who has experience with both their regular and after hours services, I hope anyone who reads this will give due consideration to my review. I have had to take my pets, fosters, and rescues to the after-hours emergency clinic so many times over the years that I know the staff very well and cannot imagine them responding in the way the unhappy reviewer described. Their primary concern is to provide immediate care to any needy animal who comes in their door, and they do not base treatment decisions on its status as a valued pet or an unclaimed stray. May I remind this person that nail trims and ear cleanings are standard care practices an owner should be regularly providing for the pet's comfort and hygiene. It attests to the thoroughness of the care provided by this facility that they noticed this neglect, in addition to other health issues, and immediately began to take what practical steps they could to make this "stray" as comfortable as possible - even before knowing if the owner would ever appear or if they would ever be compensated.

As for the price complaint, all I can say is, a responsible owner knows that having a pet - and doing the right thing by it - does not always come cheap. For me, the assurance of knowing there is going to be a knowledgeable professional available 24/7 is worth the fee involved. You would pay a higher price for a hospital emergency room, an after-hours plumber, locksmith, etc. all for the convenience - why is this any different? Had they not been available that night, your dog might have wandered further away or been run over - instead of being kept safe and tended to, just so you could go get her and give these hard-working people a rough time.

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1 out of 1 people found this review helpful.

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First & foremost it is very disappointing that this "client" feels this way toward our hospital. The majority of the things that she says in her review are incorrect & totally outrageous! Our sole intention when this elderly dog arrived was to HELP it. She was brought to our hospital after a good samaritan found her cold & distraught in the woods. I will not resort to the same type of slander that this client has chosen but I will explain that this dog is far from HEALTHY!! Upon her admission exam she was discovered to have MANY debilitating problems. It is obvious to us that this dog was in pain when she arrived in our hospital and because we are dedicated to HELPING animals, we found it necessary to relieve her pain?RATHER?than wait to see if someone claimed her or not.
We were elated when her true owner was found. We were not greeted with the same elation!! This person became quite a tyrant as soon as she arrived. It became clear to us that the fact that this dog was given pain relief, a warm place to sleep and a nice meal instead of being lost in the woods all night didn't matter; it was all a monetary issue to the owner!! Our experience is that most pet owners are very appreciative that we are here to help their pets in situations such as this!! Quite frankly, this person would most likely not even have been asked to pay if she had not been so condescending, spiteful, noisy and just plain NASTY when she arrived!!

5
★★★★★

First & foremost it is very disappointing that this "client" feels this way toward our hospital. The majority of the things that she says in her review are incorrect & totally outrageous! Our sole intention when this elderly dog arrived was to HELP it. She was brought to our hospital after a good samaritan found her cold & distraught in the woods. I will not resort to the same type of slander that this client has chosen but I will explain that this dog is far from HEALTHY!! Upon her admission exam she was discovered to have MANY debilitating problems. It is obvious to us that this dog was in pain when she arrived in our hospital and because we are dedicated to HELPING animals, we found it necessary to relieve her pain?RATHER?than wait to see if someone claimed her or not.
We were elated when her true owner was found. We were not greeted with the same elation!! This person became quite a tyrant as soon as she arrived. It became clear to us that the fact that this dog was given pain relief, a warm place to sleep and a nice meal instead of being lost in the woods all night didn't matter; it was all a monetary issue to the owner!! Our experience is that most pet owners are very appreciative that we are here to help their pets in situations such as this!! Quite frankly, this person would most likely not even have been asked to pay if she had not been so condescending, spiteful, noisy and just plain NASTY when she arrived!!

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2 out of 2 people found this review helpful.

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My dog got out of our gate late last night and a kind neighbor found her and took her to this place. My relief at finding my dog safe and sound was tempered by the obnoxious charges and RUDE service from the people at Quail Corners Animal Hospital.\r\n\r\nIn additional to the emergency boarding (which I was glad to pay, knowing my dog was safe), the other emergency charges they deemed necessary were an emergency nail trimming and an emergency ear cleaning. All of this was done between midnight and 7am, when I was out searching the neighborhood for my dog. If the dog was run over by a car, or otherwise injured, I understand some immediate medical attention is needed. But my dog was healthy - she was just lost - and not in need of emergency medical care other than a safe place to be until the neighbor called me this morning.\r\n\r\nThe people working there were also incredibly rude. I stood at the counter in obvious distress and was ignored by three workers before the counter lady stopped counting her cash register long enough to acknowledge me. The doctor could not explain why they did so much to my dog other than to repeat one phrase over like a robot. All this happened BEFORE I was allowed to see my dog, so they made sure to get their money before even letting me see if my dog was alright.\r\n\r\nI would NEVER under any circumstances return to this place or recommend it to anyone in an emergency situation. There are other 24 hour vets close enough to this one that are far better in service and caring attitude.

0
★☆☆☆☆

My dog got out of our gate late last night and a kind neighbor found her and took her to this place. My relief at finding my dog safe and sound was tempered by the obnoxious charges and RUDE service from the people at Quail Corners Animal Hospital.\r\n\r\nIn additional to the emergency boarding (which I was glad to pay, knowing my dog was safe), the other emergency charges they deemed necessary were an emergency nail trimming and an emergency ear cleaning. All of this was done between midnight and 7am, when I was out searching the neighborhood for my dog. If the dog was run over by a car, or otherwise injured, I understand some immediate medical attention is needed. But my dog was healthy - she was just lost - and not in need of emergency medical care other than a safe place to be until the neighbor called me this morning.\r\n\r\nThe people working there were also incredibly rude. I stood at the counter in obvious distress and was ignored by three workers before the counter lady stopped counting her cash register long enough to acknowledge me. The doctor could not explain why they did so much to my dog other than to repeat one phrase over like a robot. All this happened BEFORE I was allowed to see my dog, so they made sure to get their money before even letting me see if my dog was alright.\r\n\r\nI would NEVER under any circumstances return to this place or recommend it to anyone in an emergency situation. There are other 24 hour vets close enough to this one that are far better in service and caring attitude.

Cons: expensive, rude workers, unsympathetic

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My dog got out of our gate late last night and a kind neighbor found her and took her to this place. My relief at finding my dog safe and sound was tempered by the obnoxious charges and RUDE service from the people at Quail Corners Animal Hospital.In additional to the emergency boarding (which I was glad to pay, knowing my dog was safe), the other emergency charges they deemed necessary were an emergency nail trimming and an emergency ear cleaning. All of this was done between midnight and 7am, when I was out searching the neighborhood for my dog. If the dog was hit by a car, or otherwise injured, I understand some immediate medical attention is needed. But my dog was healthy - she was just lost - and not in need of emergency medical care other than a safe place to be until the neighbor called me this morning.The people working there were also incredibly rude. I stood at the counter in obvious distress and was ignored by three workers before the counter lady stopped counting her cash register long enough to acknowledge me. The doctor could not explain why they did so much to my dog other than to repeat one phrase over like a robot. All this happened BEFORE I was allowed to see my dog, so they made sure to get their money before even letting me see if my dog was alright.I would NEVER under any circumstances return to this place or recommend it to anyone in an emergency situation. There are other 24 hour vets close enough to this one that are far better in service and caring attitude.

1
★☆☆☆☆

My dog got out of our gate late last night and a kind neighbor found her and took her to this place. My relief at finding my dog safe and sound was tempered by the obnoxious charges and RUDE service from the people at Quail Corners Animal Hospital.In additional to the emergency boarding (which I was glad to pay, knowing my dog was safe), the other emergency charges they deemed necessary were an emergency nail trimming and an emergency ear cleaning. All of this was done between midnight and 7am, when I was out searching the neighborhood for my dog. If the dog was hit by a car, or otherwise injured, I understand some immediate medical attention is needed. But my dog was healthy - she was just lost - and not in need of emergency medical care other than a safe place to be until the neighbor called me this morning.The people working there were also incredibly rude. I stood at the counter in obvious distress and was ignored by three workers before the counter lady stopped counting her cash register long enough to acknowledge me. The doctor could not explain why they did so much to my dog other than to repeat one phrase over like a robot. All this happened BEFORE I was allowed to see my dog, so they made sure to get their money before even letting me see if my dog was alright.I would NEVER under any circumstances return to this place or recommend it to anyone in an emergency situation. There are other 24 hour vets close enough to this one that are far better in service and caring attitude.

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2 out of 4 people found this review helpful.

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Our family has used Quail Corners for over 20 years. We've had 4 dogs with them and they have taken care of all of them well. We have lost 3 of these over the years and the staff was very considerate and caring when the loss occurred. We have had 2 of our dogs go through geriatrics with them and as anyone with an older dog knows, finding just the right medications and doses for older dogs can take some patience and good communication. They are always open and this is a real plus when things happen on the weekend or in the evening. They run their schedule on time - unless there are emergencies - and we all understand that that happens sometimes. But they will let you know if there is a problem with the schedule because of an emergency and they are happy to reschedule if it's a problem for you to wait or if they think it is going to take a long time. We have only had 2 emergencies in all these years and I appreciated the way they handled the situation and took care of our dogs quickly without any hassles. They have an adoption program and the best dog that we have ever had came from them. The fee is very small, just to cover some of their medical costs.

2
★★★★★

Our family has used Quail Corners for over 20 years. We've had 4 dogs with them and they have taken care of all of them well. We have lost 3 of these over the years and the staff was very considerate and caring when the loss occurred. We have had 2 of our dogs go through geriatrics with them and as anyone with an older dog knows, finding just the right medications and doses for older dogs can take some patience and good communication. They are always open and this is a real plus when things happen on the weekend or in the evening. They run their schedule on time - unless there are emergencies - and we all understand that that happens sometimes. But they will let you know if there is a problem with the schedule because of an emergency and they are happy to reschedule if it's a problem for you to wait or if they think it is going to take a long time. We have only had 2 emergencies in all these years and I appreciated the way they handled the situation and took care of our dogs quickly without any hassles. They have an adoption program and the best dog that we have ever had came from them. The fee is very small, just to cover some of their medical costs.

Pros: open 24/7 with doctor on staff , friendly staff, adoption program too

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Quail Corners took care of my old labrador when she was very sick towards the end of her life - every staff member understood how painful the situation was for my family and welcomed our constant visits. We were comforted knowing that we were trusting our dog to very a responsible, friendly, and personable staff.

5
★★★★★

Quail Corners took care of my old labrador when she was very sick towards the end of her life - every staff member understood how painful the situation was for my family and welcomed our constant visits. We were comforted knowing that we were trusting our dog to very a responsible, friendly, and personable staff.

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2 out of 3 people found this review helpful.

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This is suck a nice place, they have it all, Great Grooming area, boaring area as well, they also have ER care if you need something they are allways there to help you out, not bad on prices eithere, Very clean , and love animals, Location is great and easy to find, They are allways happy to answer any question you have . give them a try.

5
★★★★★

This is suck a nice place, they have it all, Great Grooming area, boaring area as well, they also have ER care if you need something they are allways there to help you out, not bad on prices eithere, Very clean , and love animals, Location is great and easy to find, They are allways happy to answer any question you have . give them a try.

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2 out of 3 people found this review helpful.

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I cannot stress this enough: DO NOT TAKE YOUR ANIMALS TO THIS EMERGENCY VET. THEY WERE DISRESPECTFUL AND COMPLETELY UNPROFESSIONAL TOWARDS ME AND MY VERY SICK DOG.I took my very sick 4 year old dog to Quail Corners last night. She had been

0
★☆☆☆☆

I cannot stress this enough: DO NOT TAKE YOUR ANIMALS TO THIS EMERGENCY VET. THEY WERE DISRESPECTFUL AND COMPLETELY UNPROFESSIONAL TOWARDS ME AND MY VERY SICK DOG.I took my very sick 4 year old dog to Quail Corners last night. She had been

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I take my dog here and have absolutly loved it. the staff here always seems very interested in my puppy and making sure he is ok. The best part about the place to me is that they are 24 hours, so you can call in the middle of the night if

2
★★★★★

I take my dog here and have absolutly loved it. the staff here always seems very interested in my puppy and making sure he is ok. The best part about the place to me is that they are 24 hours, so you can call in the middle of the night if

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My 2 dogs receive the best care possible at QCAH. One of them is an abuse victim and very difficult but the vets there welcome her with open arms. My West Highland White Terrier has survived for 3 years with bladder cancer in part because

2
★★★★★

My 2 dogs receive the best care possible at QCAH. One of them is an abuse victim and very difficult but the vets there welcome her with open arms. My West Highland White Terrier has survived for 3 years with bladder cancer in part because

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Quail Corners, located in North Raleigh on Millbrook Road, offers excellent vet services. The clinic is open 24 hours a day, 7 days a week and always has a full staff. Appointments are suggested, but are not required, ecspecially for

2
★★★★★

Quail Corners, located in North Raleigh on Millbrook Road, offers excellent vet services. The clinic is open 24 hours a day, 7 days a week and always has a full staff. Appointments are suggested, but are not required, ecspecially for

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This is my dogs regular vet. I took him here shortly after i got him for a check up, and to get his shots. he had a bad reaction to one of the shots and I was able to call them overnight (they have someone on call 24 hours) to get advice.

2
★★★★☆

This is my dogs regular vet. I took him here shortly after i got him for a check up, and to get his shots. he had a bad reaction to one of the shots and I was able to call them overnight (they have someone on call 24 hours) to get advice.

 

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