Jared The Galleria of Jewelry

★★☆☆☆
  • 6813 Fayetteville Rd. Suite 104, Renaissance Center @ Southpoint

    Durham, NC 27713

    Map & Directions
  • 919-572-9932

About Jared The Galleria of Jewelry

Categories
  • Jewelry
  • Diamonds
  • Watches
  • Custom Jewelry
  • Jewelry Repair Shops
  • Goldsmiths & Silversmiths
  • Gifts & Novelties
Details
  • Shop Online
Hours
M-Sa 10am-9pm, Su 12pm-5pm

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    Watch out!!!! My husband purchased an anniversary band from Jared... I needed it resized. Since I was already getting a brand new ring resized, I decided to get my wedding band & engagement ring resized too. Well here is where the problems began... The new ring came back with dings on it & my engagement ring came back tapered but also asymetrically tapered. The original ring NEVER had a tapered setting... Basically the orginal engagement ring was destroyed. They had to replace the original band of my engagement ring. Needless to say this situation had a lot of emotions attached. Also - the jeweler on site tried to make it seem that there was not a problem... I made her measure the mm (thickness of the ring) in three places, only then did she acknowledged something was wrong. I guess seeing the problem with our eyes was not enough... They had to replace the band on my engagement ring & then made it seem like they were doing me a favor but not charging me for the priveledge of destroying the ring in the first place. Just a warning. The jewelry repair is extremely amatuer at best & I would not trust Jared with your business!!!

    1
    ★☆☆☆☆

    Watch out!!!! My husband purchased an anniversary band from Jared... I needed it resized. Since I was already getting a brand new ring resized, I decided to get my wedding band & engagement ring resized too. Well here is where the problems began... The new ring came back with dings on it & my engagement ring came back tapered but also asymetrically tapered. The original ring NEVER had a tapered setting... Basically the orginal engagement ring was destroyed. They had to replace the original band of my engagement ring. Needless to say this situation had a lot of emotions attached. Also - the jeweler on site tried to make it seem that there was not a problem... I made her measure the mm (thickness of the ring) in three places, only then did she acknowledged something was wrong. I guess seeing the problem with our eyes was not enough... They had to replace the band on my engagement ring & then made it seem like they were doing me a favor but not charging me for the priveledge of destroying the ring in the first place. Just a warning. The jewelry repair is extremely amatuer at best & I would not trust Jared with your business!!!

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    Do not shop here!!! I purchased a nice men's bracelet for $150. Description: Stainless Steel & 14K Yellow Gold. The bracelet was well taken care of and only worn occasionally. On several of the links the gold plating started to peel up. I brought the bracelet back to the store, the store needed to send it to their home office. After 4 weeks they responded that they couldn't do anything and told me to pick the bracelet up. I called the customer affairs group to escalate further and they said they couldn't do anything as it's not under warranty. The store manager recommended I take it to a jewelry smith and MAYBE they could fix it! They wouldn't extend a store credit or any type of replacement to me. The bracelet is clearly faulty yet they still sell it on their website. I'm sure I am not the first customer to complain about this bracelet. The reason I purchased from Jared was I thought they had a good reputation. Not only is their product defect but their service is as well! I spent $150 on a bracelet that looks horrible now at a store that doesn't respect their products or their customers! This experience has been frustrating and disappointing. It's also embarrassing to give a gift to a loved one that you think is good quality for a special occasion and have it fall apart.

    0
    ★☆☆☆☆

    Do not shop here!!! I purchased a nice men's bracelet for $150. Description: Stainless Steel & 14K Yellow Gold. The bracelet was well taken care of and only worn occasionally. On several of the links the gold plating started to peel up. I brought the bracelet back to the store, the store needed to send it to their home office. After 4 weeks they responded that they couldn't do anything and told me to pick the bracelet up. I called the customer affairs group to escalate further and they said they couldn't do anything as it's not under warranty. The store manager recommended I take it to a jewelry smith and MAYBE they could fix it! They wouldn't extend a store credit or any type of replacement to me. The bracelet is clearly faulty yet they still sell it on their website. I'm sure I am not the first customer to complain about this bracelet. The reason I purchased from Jared was I thought they had a good reputation. Not only is their product defect but their service is as well! I spent $150 on a bracelet that looks horrible now at a store that doesn't respect their products or their customers! This experience has been frustrating and disappointing. It's also embarrassing to give a gift to a loved one that you think is good quality for a special occasion and have it fall apart.

    Cons: not at all the experience I expected!

    .

    I recently stopped in to have them give me an estimate of the cost to have my wedding set repaired. I was greeted immediately by a very pleasant associate. She explained everything that she was going to do, proceeded to check the diamonds, check the set for any unseen damage, and promptly gave me an estimate for the necessary repair of my rings. I like the fact that their jewelers are on site. There was no pressure [on me] to have the set repaired immediately, and I was in and out in less than 15 minutes. I will most likely return to Jared to have my rings repaired. They truly lived up to their reputation!

    PROS: Quick, professional and courteous service
    CONS:

    5
    ★★★★★

    I recently stopped in to have them give me an estimate of the cost to have my wedding set repaired. I was greeted immediately by a very pleasant associate. She explained everything that she was going to do, proceeded to check the diamonds, check the set for any unseen damage, and promptly gave me an estimate for the necessary repair of my rings. I like the fact that their jewelers are on site. There was no pressure [on me] to have the set repaired immediately, and I was in and out in less than 15 minutes. I will most likely return to Jared to have my rings repaired. They truly lived up to their reputation!

    PROS: Quick, professional and courteous service
    CONS:

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    Message from Jared The Galleria of Jewelry

    The first Jared store opened its doors in 1993, revolutionizing the whole idea of how a jewelry store should operate. Jared is not located inside the mall. Our guests come just to see us. And we do everything we can to make their visit enjoyable as well as successful. We offer five times the selection of ordinary jewelry stores, price it well, and present it with the help of a team of experts, thereby creating the ultimate jewelry shopping experience. Come learn more about our engagement and wedding rings, diamonds, gemstones, watches, and personalized jewelry. Visit Jared in Durham today.

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