Bill's Pet Shop

★★★☆☆
  • 491 Us Highway 70 W

    Havelock, NC 28532

    Map & Directions
  • 252-772-9824

About Bill's Pet Shop

Hours
Sun 12pm-6pm, Mon-Sat 9am-8pm
3.2857 21
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Overall: Ran by passive teenage/young adult girls who don't seem to care too much about the animals and ignore customers as they come through the door, pass through an aisle, etc. Now, I'm not the shopper who appreciates a hovering employee to cater to my every need. However, acknowledgement is common courtesy in retail. The shop isn't filthy, but it could be kept cleaner. In comparison to Petsmart/Petco, this place is a mess.
Now, my main complaint: Lack of Rabbit Care.
I've NEVER seen hay in the rabbit habitats; hay is a part of their diet that should always be in supply. On top of that, they sell sick rabbits.
They had a rabbit with a severe eye infection. Where his eye should have been resembled a yellowed cotton ball. I bought him so I could save the poor guy and take him to the vet, because the store clearly had no intention of doing so. I was told he "got in a fight with a guinea pig" and an employee had him at her house for a couple weeks to recover. I understand that fights may happen as I have owned both rabbits and guinea pigs. They also keep their rabbits and guinea pigs in the same pen, so it very well could have happened. Personally, I doubt it. I think a fight that severe would have left more long-term marks besides the eye. Regardless, WHY was this rabbit not taken to the vet immediately? Why was he on the shelf in such poor condition? The staff did not recommend taking him to the vet when I purchased him, I was advised to apply vaseline to his eye. Anyone who knows what vaseline is can probably venture to guess that applying vaseline would only attract more dirt/debris and bacteria and make the infection worse. I took him to the vet to be neutered and to treat his eye. His infection was cleared up with Baytril, easy to treat and a cheap drug. There was nothing left of his eye that could be saved, but bunnies can live normal and happy lives with one eye. Granted, at least an employee had the heart to take him to her home for "recovery." However, there is absolutely no reason she couldn't have taken him to the vet for proper treatment instead of whatever home remedy she provided. He also shouldn't have been put back on the shelf in the state he was in.
This is not their first offense, I saw another rabbit on a previous visit that had discharge coming from his nose (which is a symptom of a number of diseases). That rabbit should have been taken off the shelf, separated to prevent spreading the disease, and treated by a vet. Instead, he was on the shelf with his littermates and guinea pigs.
This is not to say that all of their animals are unhealthy. The majority that I've seen appear fine. However, the ill ones are not given the care that they need. This shows lack of responsibility, compassion, and quite frankly professionalism (since selling healthy pets IS their profession).
In conclusion, Bill's Pet Shop allows pets to be sold in poor health and has no desire to treat them. The shop could be cleaner, and the staff is unfriendly. I will not recommend this shop to anybody, nor will I purchase from them again.

1
★☆☆☆☆

Overall: Ran by passive teenage/young adult girls who don't seem to care too much about the animals and ignore customers as they come through the door, pass through an aisle, etc. Now, I'm not the shopper who appreciates a hovering employee to cater to my every need. However, acknowledgement is common courtesy in retail. The shop isn't filthy, but it could be kept cleaner. In comparison to Petsmart/Petco, this place is a mess.
Now, my main complaint: Lack of Rabbit Care.
I've NEVER seen hay in the rabbit habitats; hay is a part of their diet that should always be in supply. On top of that, they sell sick rabbits.
They had a rabbit with a severe eye infection. Where his eye should have been resembled a yellowed cotton ball. I bought him so I could save the poor guy and take him to the vet, because the store clearly had no intention of doing so. I was told he "got in a fight with a guinea pig" and an employee had him at her house for a couple weeks to recover. I understand that fights may happen as I have owned both rabbits and guinea pigs. They also keep their rabbits and guinea pigs in the same pen, so it very well could have happened. Personally, I doubt it. I think a fight that severe would have left more long-term marks besides the eye. Regardless, WHY was this rabbit not taken to the vet immediately? Why was he on the shelf in such poor condition? The staff did not recommend taking him to the vet when I purchased him, I was advised to apply vaseline to his eye. Anyone who knows what vaseline is can probably venture to guess that applying vaseline would only attract more dirt/debris and bacteria and make the infection worse. I took him to the vet to be neutered and to treat his eye. His infection was cleared up with Baytril, easy to treat and a cheap drug. There was nothing left of his eye that could be saved, but bunnies can live normal and happy lives with one eye. Granted, at least an employee had the heart to take him to her home for "recovery." However, there is absolutely no reason she couldn't have taken him to the vet for proper treatment instead of whatever home remedy she provided. He also shouldn't have been put back on the shelf in the state he was in.
This is not their first offense, I saw another rabbit on a previous visit that had discharge coming from his nose (which is a symptom of a number of diseases). That rabbit should have been taken off the shelf, separated to prevent spreading the disease, and treated by a vet. Instead, he was on the shelf with his littermates and guinea pigs.
This is not to say that all of their animals are unhealthy. The majority that I've seen appear fine. However, the ill ones are not given the care that they need. This shows lack of responsibility, compassion, and quite frankly professionalism (since selling healthy pets IS their profession).
In conclusion, Bill's Pet Shop allows pets to be sold in poor health and has no desire to treat them. The shop could be cleaner, and the staff is unfriendly. I will not recommend this shop to anybody, nor will I purchase from them again.

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I have gone to this store a few times since moving here, over all the store was very clean and the animals where all healthy. The only thing that concerned me is that some of the small animals would bite me if I tried handling them while if I went to another pet store I was never bitten. They are also very pricey and I would prefer petsmart because they have animals just as healthy but for a lower price. I do believe that some of the employees are not very knowledgeable in some fields as well. Overall it is a good store though and very clean.

3
★★★☆☆

I have gone to this store a few times since moving here, over all the store was very clean and the animals where all healthy. The only thing that concerned me is that some of the small animals would bite me if I tried handling them while if I went to another pet store I was never bitten. They are also very pricey and I would prefer petsmart because they have animals just as healthy but for a lower price. I do believe that some of the employees are not very knowledgeable in some fields as well. Overall it is a good store though and very clean.

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I moved to the area in december and since I have gone to Bill's Pet Shop for ALMOST everything I need for my pets. They have a great selection of products ranging from fish to birds. I recently bought a Ball Python from them and Skully was very healthy and never had any problems (aside from not knowing how to shed all his skin.....but thats the snake's problem not the pet stores). The employees at Bill's are very knowledgeable and have NEVER steered me wrong when it comes to my animals. Not only are the employees great but they have an AMAZING deal on dog food. Me and my boyfriend have two Great Dane pups and they have to eat expensive food. We feed them Blue Buffalo large breed puppy food and Bill's is the only pet store that after you buy 10 bags the 11th is free. That's an awesome deal!!!!! I'm not going to reply to all the negative things that are on here about this store bc I have not seen them or experienced them. Therefore, I will STILL keep frequenting this pet store and there isn't a person in this world that can change my mind about it.

4
★★★★☆

I moved to the area in december and since I have gone to Bill's Pet Shop for ALMOST everything I need for my pets. They have a great selection of products ranging from fish to birds. I recently bought a Ball Python from them and Skully was very healthy and never had any problems (aside from not knowing how to shed all his skin.....but thats the snake's problem not the pet stores). The employees at Bill's are very knowledgeable and have NEVER steered me wrong when it comes to my animals. Not only are the employees great but they have an AMAZING deal on dog food. Me and my boyfriend have two Great Dane pups and they have to eat expensive food. We feed them Blue Buffalo large breed puppy food and Bill's is the only pet store that after you buy 10 bags the 11th is free. That's an awesome deal!!!!! I'm not going to reply to all the negative things that are on here about this store bc I have not seen them or experienced them. Therefore, I will STILL keep frequenting this pet store and there isn't a person in this world that can change my mind about it.

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I would NOT recommend buying ANY ANIMAL from Bill's Pet Shop. I know from personal experience that many animals come in sick, especially puppies and kittens, and unless it's a cough that can be treated with cheap coughtabs or generic amoxicillin, the manager doesn't care about it. On two occasions in particular, a former employee shared the following information with me: first,a puppy came in and, refusing to eat, was left alone and subsequently died, without any veterinary care whatsoever, despite pleas from employees to get it seen. Second, a kitten came through that was so sick it didn't last through the night, and a (now former) employee took it to the vet, paying out of her own pocket because management refused to shell out the funds to get it proper care.

Furthermore, the birds constantly lose their feathers and look ashy and unkempt, the reptiles frequently get sick and occasionally die because of improper heating and maintenance, and small animals are constantly filthy and underweight.

This store, nine times out of ten, will either not have what you're looking for, or charge twice what Petsmart charges for the same product. I'm all for supporting small businesses, but only if they truly benefit the community. Yes, some animals that go through the store are perfectly fine and healthy, but the ones that are sick matter too. If they are sick, they, like humans, deserve proper healthcare and treatment. It's only ethical.

The health department should be called on this place, but I'm sure the owner would just pay them off, like she always does. How this place is still up and running, I do not know. The back room (for employees only) is disgusting and bug-ridden, and nobody seems to care enough to clean it once in a blue moon. There are crickets and roaches everywhere, which carry diseases, and it's overall a disgusting store. The shelves are kept clean so you want to buy something, but that's about it.

Shop at Petsmart if you want your money's worth

1
★☆☆☆☆

I would NOT recommend buying ANY ANIMAL from Bill's Pet Shop. I know from personal experience that many animals come in sick, especially puppies and kittens, and unless it's a cough that can be treated with cheap coughtabs or generic amoxicillin, the manager doesn't care about it. On two occasions in particular, a former employee shared the following information with me: first,a puppy came in and, refusing to eat, was left alone and subsequently died, without any veterinary care whatsoever, despite pleas from employees to get it seen. Second, a kitten came through that was so sick it didn't last through the night, and a (now former) employee took it to the vet, paying out of her own pocket because management refused to shell out the funds to get it proper care.

Furthermore, the birds constantly lose their feathers and look ashy and unkempt, the reptiles frequently get sick and occasionally die because of improper heating and maintenance, and small animals are constantly filthy and underweight.

This store, nine times out of ten, will either not have what you're looking for, or charge twice what Petsmart charges for the same product. I'm all for supporting small businesses, but only if they truly benefit the community. Yes, some animals that go through the store are perfectly fine and healthy, but the ones that are sick matter too. If they are sick, they, like humans, deserve proper healthcare and treatment. It's only ethical.

The health department should be called on this place, but I'm sure the owner would just pay them off, like she always does. How this place is still up and running, I do not know. The back room (for employees only) is disgusting and bug-ridden, and nobody seems to care enough to clean it once in a blue moon. There are crickets and roaches everywhere, which carry diseases, and it's overall a disgusting store. The shelves are kept clean so you want to buy something, but that's about it.

Shop at Petsmart if you want your money's worth

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I have been going to Bills since I moved here 10 yrs ago and I was sad when the one here in Morehead City closed so now I will go to the one in Havelock. For the person who subcontracted for Time Warner, just because a puppy is born in a less then satifactory house doesnt mean its from a puppy mill. But what I have to say is what would you rather happen if they were? They stay there or in the store (which some claim doesnt do anything for their sick animals is crap) untreated or go to a loving home and get proper vet treatment for the rest of their lives?
As for the whole dying puppy thing in the back room, I refuse to believe that every person who works there is so cold hearted that they dont do anything about it. I mean if worst comes to worst they could take it to the humane society and they would care for it. And my question is, if you knew this was going on, what the hell where you doing?
AGAIN. IF YOU KNEW THIS WAS GOING ON, WHAT THE HELL WERE YOU DOING? If you knew this was going on and didnt do anything about it, that makes you just as sick of a person.
Anyways, I've gotten animals from here before and never had a problem. If your fish died from the filter, oh well, it happens to everyone with a filter at some point. And Bills has a return policty and as long as your water passes their test they replace your fish.
Ive been in the store several times and its always looked clean to me. You may have just gone in at a bad time. If you look, the trays are not far below the cages so it is completely and easily possible for it to get high enough to get in the cage.
All in all, this sounds like its coming from people who expect that animals never get sick as long as they get shots, well, dont humans get sick even when they're up to shots? And people who think that a pet store can be completely clean of grems, um hello, are you stupid? And as for employes not getting paid enough to support themselves, who in their mind thinks that a pet store cashier gets paid ovedr min wage? Its a job ment more fore part time or high school kids wanting some cash in their pockets. As for the owner, who the hell cares what they drive? Its like someone saying "Oh, that star went out and partyed and drank alchol", who the hell doesnt? They're allowed to drive what they want to, they're a human and can do and drive as they please. Don't say you never wanted a nice car, you'd be lieing. For all you know they've been saving up for years to buy that car. The people at bills will try to answer your questions, but just because they work there doesnt mean they are the enstien of animals and everything to do with them. I mean I could sit here and rammble on and on about some of the animals for hours but you could ask me something and I would have to say I dont know. How can you expect an everyday person like yourself to be able to answer every single question and never make a mistake or expect that something cant just go wrong and sit here and call them idiots? You people seem to just be pretty negative.
Over all, I think the negative people on here are fired employies or upset ones, or people who want to see bad so they do even if there isnt any.
My experiences at Bills have always been good. I've never had any problems with their animals. Yes I've had fish die, Big wup, who hasnt? I've gotten a cat from there and he was absolutly beautiful and i never had problems with him. He wasnt fixed but that was because the vet had advised them to wait another week or two. We contacted they vet at the time and he confermed this. Over all, I think Bill's is clean and does everything they can.

5
★★★★★

I have been going to Bills since I moved here 10 yrs ago and I was sad when the one here in Morehead City closed so now I will go to the one in Havelock. For the person who subcontracted for Time Warner, just because a puppy is born in a less then satifactory house doesnt mean its from a puppy mill. But what I have to say is what would you rather happen if they were? They stay there or in the store (which some claim doesnt do anything for their sick animals is crap) untreated or go to a loving home and get proper vet treatment for the rest of their lives?
As for the whole dying puppy thing in the back room, I refuse to believe that every person who works there is so cold hearted that they dont do anything about it. I mean if worst comes to worst they could take it to the humane society and they would care for it. And my question is, if you knew this was going on, what the hell where you doing?
AGAIN. IF YOU KNEW THIS WAS GOING ON, WHAT THE HELL WERE YOU DOING? If you knew this was going on and didnt do anything about it, that makes you just as sick of a person.
Anyways, I've gotten animals from here before and never had a problem. If your fish died from the filter, oh well, it happens to everyone with a filter at some point. And Bills has a return policty and as long as your water passes their test they replace your fish.
Ive been in the store several times and its always looked clean to me. You may have just gone in at a bad time. If you look, the trays are not far below the cages so it is completely and easily possible for it to get high enough to get in the cage.
All in all, this sounds like its coming from people who expect that animals never get sick as long as they get shots, well, dont humans get sick even when they're up to shots? And people who think that a pet store can be completely clean of grems, um hello, are you stupid? And as for employes not getting paid enough to support themselves, who in their mind thinks that a pet store cashier gets paid ovedr min wage? Its a job ment more fore part time or high school kids wanting some cash in their pockets. As for the owner, who the hell cares what they drive? Its like someone saying "Oh, that star went out and partyed and drank alchol", who the hell doesnt? They're allowed to drive what they want to, they're a human and can do and drive as they please. Don't say you never wanted a nice car, you'd be lieing. For all you know they've been saving up for years to buy that car. The people at bills will try to answer your questions, but just because they work there doesnt mean they are the enstien of animals and everything to do with them. I mean I could sit here and rammble on and on about some of the animals for hours but you could ask me something and I would have to say I dont know. How can you expect an everyday person like yourself to be able to answer every single question and never make a mistake or expect that something cant just go wrong and sit here and call them idiots? You people seem to just be pretty negative.
Over all, I think the negative people on here are fired employies or upset ones, or people who want to see bad so they do even if there isnt any.
My experiences at Bills have always been good. I've never had any problems with their animals. Yes I've had fish die, Big wup, who hasnt? I've gotten a cat from there and he was absolutly beautiful and i never had problems with him. He wasnt fixed but that was because the vet had advised them to wait another week or two. We contacted they vet at the time and he confermed this. Over all, I think Bill's is clean and does everything they can.

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2 out of 2 people found this review helpful.

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im so mad!! i just bought a pup from there. and i find out that they gave him a treatment 2 weeks to early. my vet called and they're excuse was its the breeders fault who works at a vets office and gave it to him how did she not know he was way too young? then i find out hes only 7 weeks instead of 8. was taken way too soon from his mom. and has parasites that you only get from being exposed to large amounts of feces. he got most of his shots too young and all these heart worm and flea treatments way too early too and is way under weight. my poor puppy is now shivering on our couch with a fever and has to be taken out every 5 minutes because of his diarrhea. i feel so bad for him. i should of just went and got one from a local breeder instead of a pet shop who probably gets them from puppy mills. i should of known better. im sooo disappointed i was going to go back and get his crate mate but forget it! i am already too stressed and heart broken about this pup, i couldnt handle if the other pup is sick too and definitely couldn't handle my puppy dying.

Update: my puppy is doing much worse. I have to take him to the vet twice as much as a regular puppy needs. He's on all kinds of medicine. I hate bills pet shop!!! They false advertise too! They sold me an akc registered puppy, and it's not! My application was denied. Now I don't care if he's registered or not cuz I love him still! He's the sweetest most cutest puppy even thought he's always in pain and throwing up, not able to grow like he's supposed to and with only one testicle which is passed down from the dad and can become cancerous.

To the person who is bashing all the people who review this stop! You must be affiliated with bills because it doesn't take a genius to see that that place needs to be shut down! Don't believe the reviews?? Show up to both of the bills pet shops, and see for your self. Ask to hold a puppy from the crates, you'll smell and see all the urine and poo. You think they're having a bad day? Show up another day different time.

1
★☆☆☆☆

im so mad!! i just bought a pup from there. and i find out that they gave him a treatment 2 weeks to early. my vet called and they're excuse was its the breeders fault who works at a vets office and gave it to him how did she not know he was way too young? then i find out hes only 7 weeks instead of 8. was taken way too soon from his mom. and has parasites that you only get from being exposed to large amounts of feces. he got most of his shots too young and all these heart worm and flea treatments way too early too and is way under weight. my poor puppy is now shivering on our couch with a fever and has to be taken out every 5 minutes because of his diarrhea. i feel so bad for him. i should of just went and got one from a local breeder instead of a pet shop who probably gets them from puppy mills. i should of known better. im sooo disappointed i was going to go back and get his crate mate but forget it! i am already too stressed and heart broken about this pup, i couldnt handle if the other pup is sick too and definitely couldn't handle my puppy dying.

Update: my puppy is doing much worse. I have to take him to the vet twice as much as a regular puppy needs. He's on all kinds of medicine. I hate bills pet shop!!! They false advertise too! They sold me an akc registered puppy, and it's not! My application was denied. Now I don't care if he's registered or not cuz I love him still! He's the sweetest most cutest puppy even thought he's always in pain and throwing up, not able to grow like he's supposed to and with only one testicle which is passed down from the dad and can become cancerous.

To the person who is bashing all the people who review this stop! You must be affiliated with bills because it doesn't take a genius to see that that place needs to be shut down! Don't believe the reviews?? Show up to both of the bills pet shops, and see for your self. Ask to hold a puppy from the crates, you'll smell and see all the urine and poo. You think they're having a bad day? Show up another day different time.

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1 out of 2 people found this review helpful.

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I baught a Soft Coated Wheaten Terrier from them almost two years ago. Max is the sweetest dog ever! he's never had any health issues at all. when we got him we talked to the lady that breed him, in the store. I know for a fact that they buy puppies from breeders. They were so nice to even throw in a Crate, Sweater a 16lb bag of puppy food and toys for him! they are great and I would buy a puppy from them again.

5
★★★★★

I baught a Soft Coated Wheaten Terrier from them almost two years ago. Max is the sweetest dog ever! he's never had any health issues at all. when we got him we talked to the lady that breed him, in the store. I know for a fact that they buy puppies from breeders. They were so nice to even throw in a Crate, Sweater a 16lb bag of puppy food and toys for him! they are great and I would buy a puppy from them again.

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1 out of 1 people found this review helpful.

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I have been a loyal customer for a few years now, first at the store in Morehead City and when that closed down, I started to frequent the one in Havelock even though I live in Morehead City. Now, I have read all the reviews below and I would like to comment on the negative ones, considering I DO know the owners and employees VERY well, but understand just because I know them, doesn't mean I am going out and having drinks with them either, so my review WILL be unbiased.
I would like comment on the "puppy mills" and salt water fish and supplies.
First, I have read some of the comments below claiming they get their dogs from "puppy mills". This is NOT true. I know this for a FACT. They do buy some of their puppies from large chains that do sell dogs at a discounted price and then turn around and sell them for twice the price, but that is just how you turn a profit. The chain store they do buy them from do provide papers for these animals. They also do in fact buy from local breeders and do the same thing, buy low, sell at a profit. When they accept a dog into their store, that animal is looked at and inspected for diseases and fleas. If it has any pre-existing conditions, they won't accept them. However, if the animal does get sick while in their care, they do treat them in-house because they do have the drugs on hand to do so.
Second, the salt water fish and supplies they do get from various vendors including one from NC which I found that their facilities were very impressive for keeping and raising saltwater fish and inverts. As is common business practice, they do charge twice the price for their saltwater fish than what they paid for them so they can make a profit and buy more stock. Saltwater fish and inverts are very sensitive to being shipped because they are wild animals and stress easily when taken from their environment. When they receive their saltwater animals, they do use proper acclimation procedures before introducing them into the tanks. However, because these animals are already stressed from being shipped from around the world, some of them do start to break out with a very common parasite known as "ich" which is very visable on the fish. Ich, if not treated, will kill the fish. I have seen more than once where I have come into the store and have seen fish either dead and still in the tank (died of ich) or fish that were infected or in the process of dying from ich in both stores, Havelock and New Bern. Because I frequent the Havelock store almost exclusively, I can more accurately say that if the employees their do see the ich on the fish, they do treat the the fish to rid it of the parasite. But, sadly, they are understaffed. When your staff has to clean out all the animal cages, do water changes weekly, and answer the plethora of customer questions, answer a phone that seems to never stop ringing, stock supplies, receive and shelf new items, it is obvious that trying to keep up on saltwater maintenence gets behind because, as I said before, they are understaffed. In my opinion, they should have an employee whose sole job is to clean cages and change the water in the tanks and treat the tanks. Having just this one extra employee would GREATLY improve survivability rates for these fish and they wouldn't be overlooked because the other employees are just too damn busy. When their very expensive saltwater fish die, they lose money, so it's in their best intrest to try to keep those animals alive.
As far as the the store owner, Gina, the sister of Billy and daughter of Bill Gent, driving a Jaguar, why does anyone give a flip what she drives? I think what is being implied by some of the comments that I read about what she drives is that she spends more time on her personal pleasure than on the care of her store or animals. Not true at all.To be absolutely honest, I really don't know what kind of car she drives, but I wouldn't care if it was a Rolls Royce.She is trying to run a business for a profit and if said profits allow her the luxury of buying a car she likes, then why not? 5/30/10

5
★★★★★

I have been a loyal customer for a few years now, first at the store in Morehead City and when that closed down, I started to frequent the one in Havelock even though I live in Morehead City. Now, I have read all the reviews below and I would like to comment on the negative ones, considering I DO know the owners and employees VERY well, but understand just because I know them, doesn't mean I am going out and having drinks with them either, so my review WILL be unbiased.
I would like comment on the "puppy mills" and salt water fish and supplies.
First, I have read some of the comments below claiming they get their dogs from "puppy mills". This is NOT true. I know this for a FACT. They do buy some of their puppies from large chains that do sell dogs at a discounted price and then turn around and sell them for twice the price, but that is just how you turn a profit. The chain store they do buy them from do provide papers for these animals. They also do in fact buy from local breeders and do the same thing, buy low, sell at a profit. When they accept a dog into their store, that animal is looked at and inspected for diseases and fleas. If it has any pre-existing conditions, they won't accept them. However, if the animal does get sick while in their care, they do treat them in-house because they do have the drugs on hand to do so.
Second, the salt water fish and supplies they do get from various vendors including one from NC which I found that their facilities were very impressive for keeping and raising saltwater fish and inverts. As is common business practice, they do charge twice the price for their saltwater fish than what they paid for them so they can make a profit and buy more stock. Saltwater fish and inverts are very sensitive to being shipped because they are wild animals and stress easily when taken from their environment. When they receive their saltwater animals, they do use proper acclimation procedures before introducing them into the tanks. However, because these animals are already stressed from being shipped from around the world, some of them do start to break out with a very common parasite known as "ich" which is very visable on the fish. Ich, if not treated, will kill the fish. I have seen more than once where I have come into the store and have seen fish either dead and still in the tank (died of ich) or fish that were infected or in the process of dying from ich in both stores, Havelock and New Bern. Because I frequent the Havelock store almost exclusively, I can more accurately say that if the employees their do see the ich on the fish, they do treat the the fish to rid it of the parasite. But, sadly, they are understaffed. When your staff has to clean out all the animal cages, do water changes weekly, and answer the plethora of customer questions, answer a phone that seems to never stop ringing, stock supplies, receive and shelf new items, it is obvious that trying to keep up on saltwater maintenence gets behind because, as I said before, they are understaffed. In my opinion, they should have an employee whose sole job is to clean cages and change the water in the tanks and treat the tanks. Having just this one extra employee would GREATLY improve survivability rates for these fish and they wouldn't be overlooked because the other employees are just too damn busy. When their very expensive saltwater fish die, they lose money, so it's in their best intrest to try to keep those animals alive.
As far as the the store owner, Gina, the sister of Billy and daughter of Bill Gent, driving a Jaguar, why does anyone give a flip what she drives? I think what is being implied by some of the comments that I read about what she drives is that she spends more time on her personal pleasure than on the care of her store or animals. Not true at all.To be absolutely honest, I really don't know what kind of car she drives, but I wouldn't care if it was a Rolls Royce.She is trying to run a business for a profit and if said profits allow her the luxury of buying a car she likes, then why not? 5/30/10

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2 out of 2 people found this review helpful.

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To the TWC Contracter... Would you rather those puppies stay in those conditions??? Or Do you want them to go to Bill's pet shop and have the employees find a good home for them. As for the fish tank stands. They do only have one type of stand for the most part. If you don't like it look somewhere else for a stand. But honestly don't b**** about it. The employees are very helpful and yes, sometimes they do not know the answers to certain questions, but they are not afraid to admit it and let you know they are not 100% sure about their answers. I would rather be told the truth then some bull sh** answer coming out of nowhere. The owner did drive a jag before. But some people need to get their facts straight because she does not drive a jag anymore. The puppies don't come from puppy mills, and if you ask an employee to see the breeder info they will say no and that is for a good reason... How do they know you're not going to go straight to the breeder? Yes it would be cheaper if you went straight to the breeder, but bill's is trying to do their job and be a business and YOU went there. The local breeders DO exist. And so what if the puppies they buy or put on consignment are cheap for them and then jack up the prices... you need to factor in the cost of food every day, shots, worming, flea and tick treatment and like I said they are a business! Bill's Pet Shop is one of the cleanest, organized, and knowledgable pet shops around. Anyone who does not see that, is just plain blind.

5
★★★★★

To the TWC Contracter... Would you rather those puppies stay in those conditions??? Or Do you want them to go to Bill's pet shop and have the employees find a good home for them. As for the fish tank stands. They do only have one type of stand for the most part. If you don't like it look somewhere else for a stand. But honestly don't b**** about it. The employees are very helpful and yes, sometimes they do not know the answers to certain questions, but they are not afraid to admit it and let you know they are not 100% sure about their answers. I would rather be told the truth then some bull sh** answer coming out of nowhere. The owner did drive a jag before. But some people need to get their facts straight because she does not drive a jag anymore. The puppies don't come from puppy mills, and if you ask an employee to see the breeder info they will say no and that is for a good reason... How do they know you're not going to go straight to the breeder? Yes it would be cheaper if you went straight to the breeder, but bill's is trying to do their job and be a business and YOU went there. The local breeders DO exist. And so what if the puppies they buy or put on consignment are cheap for them and then jack up the prices... you need to factor in the cost of food every day, shots, worming, flea and tick treatment and like I said they are a business! Bill's Pet Shop is one of the cleanest, organized, and knowledgable pet shops around. Anyone who does not see that, is just plain blind.

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1 out of 1 people found this review helpful.

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I know everyone there very well! Bills is a great place all the employees are nice and always there to help you in any way. I worked there for almost 2 years i loved it and i miss it. The things that are bad being said about Bills is misleading. Yes prices can be high on certain things, Animals DO NOT come from mills, Store is always clean because Bills wants to serve you the best Quality, All the employees try there best to answers questions if they dont know actually they will ask one of the other workers that does, I wouldnt say anything bad about Bills even though i was fired from there i still wouldnt talk bad about the place. I would recommend Bills b/c the employees are there to help,friendly, and a question is never left unanswered.

Thanks Autumn

4
★★★★☆

I know everyone there very well! Bills is a great place all the employees are nice and always there to help you in any way. I worked there for almost 2 years i loved it and i miss it. The things that are bad being said about Bills is misleading. Yes prices can be high on certain things, Animals DO NOT come from mills, Store is always clean because Bills wants to serve you the best Quality, All the employees try there best to answers questions if they dont know actually they will ask one of the other workers that does, I wouldnt say anything bad about Bills even though i was fired from there i still wouldnt talk bad about the place. I would recommend Bills b/c the employees are there to help,friendly, and a question is never left unanswered.

Thanks Autumn

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2 out of 2 people found this review helpful.

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I bought two neon tetras less than 3 days ago. I described everything I had in my aquarium right down to how big the filter was. I also purchased a stripped fish. I watch my fish frequently, since two nights ago one of the neons got stuck to the bottom of the filter and died. This morning I woke up, both remaining fish were fine. The stripped fish is now the only survivor. MY neon was also the victim of the filter. Apparently they weren't strong enough swimmers.I've never had a fish other than a betta. I did research on feeding and set up but since I had talked to the people at Bill's I felt comfortable that the filter/fish ratio would be fine. Guess I was wrong. I won't slander their prices, their setup or anything like that, i will merely state that i won't shop for fish there again. When you put your trust in the knowledge of someone who is supposed to know what they are talking about, it's disparaging to have an outcome like this.The only way I can see this situation being redeemed is if I'm given a refund.

2
★★☆☆☆

I bought two neon tetras less than 3 days ago. I described everything I had in my aquarium right down to how big the filter was. I also purchased a stripped fish. I watch my fish frequently, since two nights ago one of the neons got stuck to the bottom of the filter and died. This morning I woke up, both remaining fish were fine. The stripped fish is now the only survivor. MY neon was also the victim of the filter. Apparently they weren't strong enough swimmers.I've never had a fish other than a betta. I did research on feeding and set up but since I had talked to the people at Bill's I felt comfortable that the filter/fish ratio would be fine. Guess I was wrong. I won't slander their prices, their setup or anything like that, i will merely state that i won't shop for fish there again. When you put your trust in the knowledge of someone who is supposed to know what they are talking about, it's disparaging to have an outcome like this.The only way I can see this situation being redeemed is if I'm given a refund.

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0 out of 2 people found this review helpful.

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I had gotten a 6 week old puppy and didn't want to drive all the way out to MHC to petsmart to get supplies with a brand new puppy so I decided to check out bills despite the reviews because it was MUCH closer to home. I did not regret my decision.. Yes their prices might be a little bit higher but that would have been my gas going to MHC .. plus.. the service is much more personable here because it's a smaller shop. I had my dad with me but even still one of the workers walked around with us and helped pick out all the puppy essentials that I needed and didn't push me to spend more than I could handle spending. She even helped carry stuff out to my car!!! The next time I went in .. I like the feel of a smaller petstore.. I use to work at one! This one is clean and the puppies all look healthy. And that is DEFINATELY not easy to do when you have puppys who go potty all the time and birds, hamsters, fish, reptiles and all that. They have a wide variety of birds.. I was quite impressed with the options of finches they had.. There were SOOO many that I have never seen before and the pet store I worked at specialized in birds so.. I was very impressed! I would recommend this place.. even if it is just to get a few supplies and save the hassle of driving all the way to MHC.

5
★★★★★

I had gotten a 6 week old puppy and didn't want to drive all the way out to MHC to petsmart to get supplies with a brand new puppy so I decided to check out bills despite the reviews because it was MUCH closer to home. I did not regret my decision.. Yes their prices might be a little bit higher but that would have been my gas going to MHC .. plus.. the service is much more personable here because it's a smaller shop. I had my dad with me but even still one of the workers walked around with us and helped pick out all the puppy essentials that I needed and didn't push me to spend more than I could handle spending. She even helped carry stuff out to my car!!! The next time I went in .. I like the feel of a smaller petstore.. I use to work at one! This one is clean and the puppies all look healthy. And that is DEFINATELY not easy to do when you have puppys who go potty all the time and birds, hamsters, fish, reptiles and all that. They have a wide variety of birds.. I was quite impressed with the options of finches they had.. There were SOOO many that I have never seen before and the pet store I worked at specialized in birds so.. I was very impressed! I would recommend this place.. even if it is just to get a few supplies and save the hassle of driving all the way to MHC.

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1 out of 1 people found this review helpful.

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I used to be a subcontractor for Time Warner Cable and one time I went to a lady's house who was breeding puppies out of her home. These poor innocent puppies were being born and raised in the worst of conditions, I mean feces and urine everywhere, cigarette butts, beer bottles, and other unmentionable items. She admitted to selling most of her dogs to Bill's Pet Shop. Since that moment I've never set foot inside another one of their shops.

1
★☆☆☆☆

I used to be a subcontractor for Time Warner Cable and one time I went to a lady's house who was breeding puppies out of her home. These poor innocent puppies were being born and raised in the worst of conditions, I mean feces and urine everywhere, cigarette butts, beer bottles, and other unmentionable items. She admitted to selling most of her dogs to Bill's Pet Shop. Since that moment I've never set foot inside another one of their shops.

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0 out of 2 people found this review helpful.

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For the past 8 years I have a loyal customer of Bills, but recently a new pet store Petsence opened and I found there prices and knoledge superior to that of Bills. I will now be going to the clean low priced PetSence store.

2
★★☆☆☆

For the past 8 years I have a loyal customer of Bills, but recently a new pet store Petsence opened and I found there prices and knoledge superior to that of Bills. I will now be going to the clean low priced PetSence store.

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0 out of 1 people found this review helpful.

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if bill's pet pet shop really gets their animals from mill than that is good and bad and i say that if the owner can afford a jag but she can not afford to take her animals to the vet some one NEEDS TO PUT HER OUT OF BUSINESS but other than that bills pet shop is a great place

3
★★★☆☆

if bill's pet pet shop really gets their animals from mill than that is good and bad and i say that if the owner can afford a jag but she can not afford to take her animals to the vet some one NEEDS TO PUT HER OUT OF BUSINESS but other than that bills pet shop is a great place

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Your review was very slanderous. I know that people that own Bill's personally, and I can say that what you claim is a bunch of lies. It sounds like claims from a disgruntled employee out to get even with the employer. I would like to say that the people at Bill's are very knowledgeable and friendly and go out of their way to help you. The store is very clean and the prices are resonable. The sales are great! They are very generous in giving to different groups (coupons for free fish for giveaways to kids) and deserve our business. I highly recommend them.

5
★★★★★

Your review was very slanderous. I know that people that own Bill's personally, and I can say that what you claim is a bunch of lies. It sounds like claims from a disgruntled employee out to get even with the employer. I would like to say that the people at Bill's are very knowledgeable and friendly and go out of their way to help you. The store is very clean and the prices are resonable. The sales are great! They are very generous in giving to different groups (coupons for free fish for giveaways to kids) and deserve our business. I highly recommend them.

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1 out of 4 people found this review helpful.

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I have been a frequent customer in the past. I have always been satisfied when visiting. On my last visit my 7 year old came up to me and told me she was not feeling well and that she had diarrhea coming. They would not allow her to use the restroom at all. I had over $25 dollars worth of merchandise in my arms and was looking at purchasing fish. By the time I got out of the store she was puking in the parking lot and ended up messing her pants. Embarrassing for both of us! Seriously how hard would it have been to allow a child to use a bathroom in an obvious emergency. I have spent over $800 since we have been stationed here at Cherry Point less than 8 months. I would consider myself a loyal customer. I WILL NOT PURCHASE ANYTHING FROM ANY BILL'S PET SHOP. I CANNOT WAIT FOR PETSMART TO OPEN!

1
★☆☆☆☆

I have been a frequent customer in the past. I have always been satisfied when visiting. On my last visit my 7 year old came up to me and told me she was not feeling well and that she had diarrhea coming. They would not allow her to use the restroom at all. I had over $25 dollars worth of merchandise in my arms and was looking at purchasing fish. By the time I got out of the store she was puking in the parking lot and ended up messing her pants. Embarrassing for both of us! Seriously how hard would it have been to allow a child to use a bathroom in an obvious emergency. I have spent over $800 since we have been stationed here at Cherry Point less than 8 months. I would consider myself a loyal customer. I WILL NOT PURCHASE ANYTHING FROM ANY BILL'S PET SHOP. I CANNOT WAIT FOR PETSMART TO OPEN!

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2 out of 5 people found this review helpful.

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This place has always been so nice but recently they expanded their store its almost twice as big. They have all kinds of birds and fish and reptiles. They have dogs and vats and other animals too but the prices on them are soooo high.

4
★★★★☆

This place has always been so nice but recently they expanded their store its almost twice as big. They have all kinds of birds and fish and reptiles. They have dogs and vats and other animals too but the prices on them are soooo high.

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1 out of 1 people found this review helpful.

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I've always had a good experience when going to this pet shop. Employees have always been able to answer my questions and help me find what I am looking for. They have a variety of products for all types of animals. Prices seem to be high compared to regular department stores, though. They have a large selection of fresh and saltwater fish for sale and a small area for cats and dogs for sale, also.

4
★★★★☆

I've always had a good experience when going to this pet shop. Employees have always been able to answer my questions and help me find what I am looking for. They have a variety of products for all types of animals. Prices seem to be high compared to regular department stores, though. They have a large selection of fresh and saltwater fish for sale and a small area for cats and dogs for sale, also.

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3 out of 4 people found this review helpful.

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I absolutely love this store. I bought 2 gerbils, dozens of fish, and a skink from Bill's, and I have never had a problem with the pets, or with getting the right supplies. Any questions I have had were answered in a clear, friendly manner. They keep the store surprisingly clean for a pet store. I recommend Bill's Pet Shop n Havelock because not only are they clean and friendly, I've never bought a fish that died 20 minutes later.

4
★★★★☆

I absolutely love this store. I bought 2 gerbils, dozens of fish, and a skink from Bill's, and I have never had a problem with the pets, or with getting the right supplies. Any questions I have had were answered in a clear, friendly manner. They keep the store surprisingly clean for a pet store. I recommend Bill's Pet Shop n Havelock because not only are they clean and friendly, I've never bought a fish that died 20 minutes later.

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2 out of 2 people found this review helpful.

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Every time i walk by here it makes me want to cry. All those animals i would love just to take home with me. They have all kinds of animals and they are treated good they. This is where i go to pick up all my supplies for my cats and fish. Also if i have any problems or questions they are really good about helping me out to find the answer.

4
★★★★☆

Every time i walk by here it makes me want to cry. All those animals i would love just to take home with me. They have all kinds of animals and they are treated good they. This is where i go to pick up all my supplies for my cats and fish. Also if i have any problems or questions they are really good about helping me out to find the answer.

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2 out of 2 people found this review helpful.

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