Eastern Aluminum Supply

★★★☆☆
  • 1124 Halltown Rd

    Jacksonville, NC 28546

    Map & Directions
  • 910-346-4548

About Eastern Aluminum Supply

Categories
Hours
Mon-Fri 7am-4pm
3.0 1
Hi! Sign in to let us know how Eastern Aluminum Supply was?
Write a Review
.

Eastern Aluminum supplied the windows for my house built in 2007. They are Simonton Pro-Finish windows and sliding doors (2). I had a top window sach fogging up in December 2010 (the gas had escaped from the double pane). Easter Aluminum reordered a new sach, I picked it up and installed it myself - no problem whatsoever. No cost involved for me - all under warranty. The company staff was friendly, helpfull and at that time I would have given Eastern Aluminum an A+. However, several months ago I had the same problem with a panel from my three slider unit (also a Simonton Profinish). I called it in to Easter Aluminum, no problem - it will be replaced free of charge. The technician gave me a call when the piece arrived and came to my house right on time - all was perfect. HOWEVER, when I cleaned the new panel a few days later I noticed two badly scrached areas. And even worse: the inside of the double pane panel was not properly cleaned before they put the two windows together and inserted the gas. Both of these flaws should have been noticed BEFORE the technician came to my house. Q/A at Eastern Aluminum is apparently not very good these times. Disappointing. That's why I would rate them only as satisfactory.

3
★★★☆☆

Eastern Aluminum supplied the windows for my house built in 2007. They are Simonton Pro-Finish windows and sliding doors (2). I had a top window sach fogging up in December 2010 (the gas had escaped from the double pane). Easter Aluminum reordered a new sach, I picked it up and installed it myself - no problem whatsoever. No cost involved for me - all under warranty. The company staff was friendly, helpfull and at that time I would have given Eastern Aluminum an A+. However, several months ago I had the same problem with a panel from my three slider unit (also a Simonton Profinish). I called it in to Easter Aluminum, no problem - it will be replaced free of charge. The technician gave me a call when the piece arrived and came to my house right on time - all was perfect. HOWEVER, when I cleaned the new panel a few days later I noticed two badly scrached areas. And even worse: the inside of the double pane panel was not properly cleaned before they put the two windows together and inserted the gas. Both of these flaws should have been noticed BEFORE the technician came to my house. Q/A at Eastern Aluminum is apparently not very good these times. Disappointing. That's why I would rate them only as satisfactory.

Was this review helpful to you?
Ratings_icons Ratings_icons

 

Wait, you're the expert.

If you've been to or used Eastern Aluminum Supply, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review