Once Upon A Child

★★★☆☆
  • 9623 E Independence Blvd # A

    Matthews, NC 28105

    Map & Directions
  • 704-847-6337

2.6667 9
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This is for the Independence location in Charlotte, NC. This place is worst than a pawn shop! I went today and took a Arm's Reach co-sleeper, Baby Trend pack n play, and a vibrating napper. All items together were over $400, and I checked Amazon and Ebay prices before I went. I got a measly $83!!! While I was cashing out the manager changed my price to $75. I wasn't expecting a gold mine. I would have taken the items back with me but I didn't feel like taking them back down and lugging them around. Items were in great/new like condition because my baby rarely used them! I was told I had to put them together there. I put them together and no staff offered to help me and I had my 4 month old daughter with me. Save your money, items, and time because this place is NOT worth it. I wish that I could file a complaint.

1
★☆☆☆☆

This is for the Independence location in Charlotte, NC. This place is worst than a pawn shop! I went today and took a Arm's Reach co-sleeper, Baby Trend pack n play, and a vibrating napper. All items together were over $400, and I checked Amazon and Ebay prices before I went. I got a measly $83!!! While I was cashing out the manager changed my price to $75. I wasn't expecting a gold mine. I would have taken the items back with me but I didn't feel like taking them back down and lugging them around. Items were in great/new like condition because my baby rarely used them! I was told I had to put them together there. I put them together and no staff offered to help me and I had my 4 month old daughter with me. Save your money, items, and time because this place is NOT worth it. I wish that I could file a complaint.

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This place is rude, rude, rude! They do not hold up to any of their standards. I tried to sell 3 bags of nice, gently used newborn clothing to them. The girl told me it'd take about an hour to go through. That was ok because I was going o be driving to Union Co. for a job interview. I came back 2 hours later and they had still not gone through my things! The store was not busy when I was there to drop things off and they were not busy when I got back..

The girl said my stuff was next, so I walked to the McDonalds across the parking lot. I took my time eating and came back...still not done. I walked around the store 3 times and they were finally done. This totaled 3 hours! Then, they only took a handful of my things and gave me $12! They claimed that some of my stuff was "dirty" and torn. NO-I had spent 90 minutes that morning buttoning and folding and sorting everything...no stains, thank you. The lady also told me in a matter of fact voice that they did not take Circo clothes from Target because they were too "cheap." Excuse me? I've seen some ratty things in there and you won't take things from a nice store like Target? Your toys also are dirty and have hairs stuck all over them. I would not buy these for my babies! And I would not call Target "cheap" by any means. I was SOOOO mad. I will NEVER EVER set foot in that store again!

0
★☆☆☆☆

This place is rude, rude, rude! They do not hold up to any of their standards. I tried to sell 3 bags of nice, gently used newborn clothing to them. The girl told me it'd take about an hour to go through. That was ok because I was going o be driving to Union Co. for a job interview. I came back 2 hours later and they had still not gone through my things! The store was not busy when I was there to drop things off and they were not busy when I got back..

The girl said my stuff was next, so I walked to the McDonalds across the parking lot. I took my time eating and came back...still not done. I walked around the store 3 times and they were finally done. This totaled 3 hours! Then, they only took a handful of my things and gave me $12! They claimed that some of my stuff was "dirty" and torn. NO-I had spent 90 minutes that morning buttoning and folding and sorting everything...no stains, thank you. The lady also told me in a matter of fact voice that they did not take Circo clothes from Target because they were too "cheap." Excuse me? I've seen some ratty things in there and you won't take things from a nice store like Target? Your toys also are dirty and have hairs stuck all over them. I would not buy these for my babies! And I would not call Target "cheap" by any means. I was SOOOO mad. I will NEVER EVER set foot in that store again!

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I received a call from Gina the manager after I had sent a resume in, for assistant manager. We determined a time-Fri.July 3, 2009 at 11:00 for an interview. I arrived at 10:55am after a hour long drive from Lancaster, SC.
I went in and asked for Gina. She asked, "Are you here for an interview"(DUH) and "What is your name"(DUH). She said I will be right with you , so look around.
11:05, 11:10, 11:15, and still she is no where to be found. I looked around and found the larger size clothing 10 and up were in poor shape and needed to be disgarded and thrown in the garbage. It was hot, nasty, and unorganized. 11:20, 11:25. still waiting.........I left at 11:30. Gina still NO WHERE to be found. If she was that busy she could have come up to me at anytime and say, I'm sorry, I'm busy, It will be a few minutes longer, etc... But, she didn't. This is a manager?? Good customer service skills? I don't think so! By the looks and sound of the other girls, customer service wasn't their speciality either.
I went home and called another store, because I wanted the owner to hear what I had gone through. I asked the woman who answered the phone how I could get in touch with the OWNER. She replied, "I AM THE MANAGER" ( I don't care). She finally gave me a number. I left a message. No return call, yet. I will keep trying, by letter, another phone call, or to David and Nancy Farmer.

0
★☆☆☆☆

I received a call from Gina the manager after I had sent a resume in, for assistant manager. We determined a time-Fri.July 3, 2009 at 11:00 for an interview. I arrived at 10:55am after a hour long drive from Lancaster, SC.
I went in and asked for Gina. She asked, "Are you here for an interview"(DUH) and "What is your name"(DUH). She said I will be right with you , so look around.
11:05, 11:10, 11:15, and still she is no where to be found. I looked around and found the larger size clothing 10 and up were in poor shape and needed to be disgarded and thrown in the garbage. It was hot, nasty, and unorganized. 11:20, 11:25. still waiting.........I left at 11:30. Gina still NO WHERE to be found. If she was that busy she could have come up to me at anytime and say, I'm sorry, I'm busy, It will be a few minutes longer, etc... But, she didn't. This is a manager?? Good customer service skills? I don't think so! By the looks and sound of the other girls, customer service wasn't their speciality either.
I went home and called another store, because I wanted the owner to hear what I had gone through. I asked the woman who answered the phone how I could get in touch with the OWNER. She replied, "I AM THE MANAGER" ( I don't care). She finally gave me a number. I left a message. No return call, yet. I will keep trying, by letter, another phone call, or to David and Nancy Farmer.

Pros: NOTHING!!!!!!!

Cons: RUDE

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I have shopped there a few times. A few weeks ago I asked a worker if they carried nursing/breastfeeding clothing and she said no, only maternity. The next time I was in I found out that they did in fact carry nursing clothing.

Another time I shopped there I dropped my very nice and expensive water bottle and did not realize that I left it at the store until I arrived at home. I called the store and they said that they picked it up and would put it in the back until I came to get the bottle. I came 4 days later and they told me that they threw it away "a long time ago." When I told them that I was in only a few days before that, they just gave me a blank look. UGH!!!

On one of my visits I picked out a very cute outfit for my little one from the 50% off rounder. The tag had one of their red or orange 50% discount stickers attached to the price tag of the item. Well, it was not until I got home that I realized that they did not take off the 50%. So, I had to drive back up there and get the transaction fixed. What an inconvenience!

I will not be using their store for shopping any more.

0
★☆☆☆☆

I have shopped there a few times. A few weeks ago I asked a worker if they carried nursing/breastfeeding clothing and she said no, only maternity. The next time I was in I found out that they did in fact carry nursing clothing.

Another time I shopped there I dropped my very nice and expensive water bottle and did not realize that I left it at the store until I arrived at home. I called the store and they said that they picked it up and would put it in the back until I came to get the bottle. I came 4 days later and they told me that they threw it away "a long time ago." When I told them that I was in only a few days before that, they just gave me a blank look. UGH!!!

On one of my visits I picked out a very cute outfit for my little one from the 50% off rounder. The tag had one of their red or orange 50% discount stickers attached to the price tag of the item. Well, it was not until I got home that I realized that they did not take off the 50%. So, I had to drive back up there and get the transaction fixed. What an inconvenience!

I will not be using their store for shopping any more.

Pros: Parking & close to Chick Fil A

Cons: Bad customer service, uninformed workers and rude employees

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I've been able to get so many fabulous things for my daughter at about 1/2 of the retail price. There are so many things that are new and different each time! It's great to have such a reliable store to purchase my second hand goods.

4
★★★★☆

I've been able to get so many fabulous things for my daughter at about 1/2 of the retail price. There are so many things that are new and different each time! It's great to have such a reliable store to purchase my second hand goods.

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Once upon a child is a very nice consignment store that I shop at regularly. The store is always clean and has a nice variety of items to choose from. What I have found is that you can get name brand clothing at reasonable prices. They also will buy childrens items from you for cash. You may not get near what you paid for the item, but it is better than just giving it away. I like this store.

3
★★★☆☆

Once upon a child is a very nice consignment store that I shop at regularly. The store is always clean and has a nice variety of items to choose from. What I have found is that you can get name brand clothing at reasonable prices. They also will buy childrens items from you for cash. You may not get near what you paid for the item, but it is better than just giving it away. I like this store.

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This is an excellent source for secondhand childrens clothing and accessories and also a great place to sell your used childrens items. The staff are very helpful and the store is kept up very nicely.

5
★★★★★

This is an excellent source for secondhand childrens clothing and accessories and also a great place to sell your used childrens items. The staff are very helpful and the store is kept up very nicely.

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I used to visit this children's consignment store all the time but recently it seems their prices have gone up. They ask around $8-$10, for example, for a used girls dress. You cna buy brand new at Target for less! They still have great selection in a wide range of sizes but I am so dissappointed the prices have been raised!

3
★★★☆☆

I used to visit this children's consignment store all the time but recently it seems their prices have gone up. They ask around $8-$10, for example, for a used girls dress. You cna buy brand new at Target for less! They still have great selection in a wide range of sizes but I am so dissappointed the prices have been raised!

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I found clothing items to be in excellent condition and in a very orderly fashion. Prices are very reasonable.

2
★★★★★

I found clothing items to be in excellent condition and in a very orderly fashion. Prices are very reasonable.

Pros: organized, inexpensive, good parking

 

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