Neuwirth Motors

★★★★☆
  • 219 S College Rd

    Wilmington, NC 28403

    Map & Directions
  • 910-799-1815

About Neuwirth Motors

Categories
  • Auto Dealers
  • Custom Car Dealers
  • New Car Dealers
  • Used Car Dealers
  • Chrysler-Plymouth
  • Chrysler-Plymouth
  • Chrysler-Plymouth
  • Chrysler-Plymouth
  • Chrysler-Plymouth
  • Dodge
  • Dodge
  • Dodge
  • Dodge
  • Dodge
  • Jeep
  • Jeep
  • Jeep
  • Jeep
  • Jeep
  • New Truck Dealers
Details
  • Hyundai
  • Chrysler-Plymouth
  • Dodge
  • Jeep
  • Transmission Repair
  • Brake Repair
  • Oil Changes
Hours
M-F 7:30am-7pm, Sa 8am-7pm, Su Closed
Payment Options
  • Cash
  • Check
  • Financing
  • MasterCard
  • Visa

Automotive

Automotive
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.

Had a really pleasant experience buying from Neuwirth, I love my new Ram and I am looking forward to buying more in the future from them.

3
★★★★★

Had a really pleasant experience buying from Neuwirth, I love my new Ram and I am looking forward to buying more in the future from them.

.

I bought a new Jeep Liberty in 2009 from Neuwirth Motors in Wilmington NC. It was supposed to come with full size spare. The sticker and paperwork confirmed this. I noticed a week later that it was a donut and called the dealer. The dealer refused to give me the full sized spare I paid for until I called and wrote Jeep Corporate. Service since then has been horrible. Long waits, unnecessary repairs suggested. Today I replaced all 4 tires at Costco and asked for the best one to be put on as the spare. Costco told me that the spare was a different size (wrong size) wheel. I learned today that what Neuwirth did back when I bought it was they took the wrong size spare off one of their used Jeeps and put it on our new Jeep. I learned this today from their own service person who actually printed the internal paperwork for me. Because it is underneath, I could not see the wheel size, just that it was a full size tire. Today the General Manager, Alan Thomas, refused to give me the proper spare size, the one I purchased years ago. The GM would not even come out to face me. He hid in the back until I gave up and left. I obtained the home email of the owner from a friend and just emailed him, John Gillilan. We have three Jeeps. We bought one at Neuwirth (mistake), one at North Point Jeep in Winston-Salem (a great dealership), and one used. We do not service the Jeeps in Wilmington NC because Neuwirth's reputation, and our experience there, is so bad. We want a safe spare wheel that matches our wheel size. We paid for this in 2009. We were tricked and deceived with a used one that does not fit by the same dealer. We are not feeling good about Neuwirth. People need to know how bad they are. Within hours of this event today we had heard from three friends who had horrific service stories about Neuwirth. We are not alone.

1
★☆☆☆☆

I bought a new Jeep Liberty in 2009 from Neuwirth Motors in Wilmington NC. It was supposed to come with full size spare. The sticker and paperwork confirmed this. I noticed a week later that it was a donut and called the dealer. The dealer refused to give me the full sized spare I paid for until I called and wrote Jeep Corporate. Service since then has been horrible. Long waits, unnecessary repairs suggested. Today I replaced all 4 tires at Costco and asked for the best one to be put on as the spare. Costco told me that the spare was a different size (wrong size) wheel. I learned today that what Neuwirth did back when I bought it was they took the wrong size spare off one of their used Jeeps and put it on our new Jeep. I learned this today from their own service person who actually printed the internal paperwork for me. Because it is underneath, I could not see the wheel size, just that it was a full size tire. Today the General Manager, Alan Thomas, refused to give me the proper spare size, the one I purchased years ago. The GM would not even come out to face me. He hid in the back until I gave up and left. I obtained the home email of the owner from a friend and just emailed him, John Gillilan. We have three Jeeps. We bought one at Neuwirth (mistake), one at North Point Jeep in Winston-Salem (a great dealership), and one used. We do not service the Jeeps in Wilmington NC because Neuwirth's reputation, and our experience there, is so bad. We want a safe spare wheel that matches our wheel size. We paid for this in 2009. We were tricked and deceived with a used one that does not fit by the same dealer. We are not feeling good about Neuwirth. People need to know how bad they are. Within hours of this event today we had heard from three friends who had horrific service stories about Neuwirth. We are not alone.

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.

To have such a strong moto, they certainly don't portray it. The service manager was absolutely rude. I'm not sure if it was because I'm a woman or he hates his job- either way he shouldn't have a job with a company that puts so much emphasis on God & Family.

1
★☆☆☆☆

To have such a strong moto, they certainly don't portray it. The service manager was absolutely rude. I'm not sure if it was because I'm a woman or he hates his job- either way he shouldn't have a job with a company that puts so much emphasis on God & Family.

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.

Purchased my used Jeep Wrangler from Neuwirth Motors on College Road and had the best car buying experience of my life yet! They were very friendly, proffesional, easy to talk to, and honest. I have sent multiple family members and friends to see them.

5
★★★★★

Purchased my used Jeep Wrangler from Neuwirth Motors on College Road and had the best car buying experience of my life yet! They were very friendly, proffesional, easy to talk to, and honest. I have sent multiple family members and friends to see them.

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.

I bought a dodge ram in Hickory NC and brought it back to Wilmington. I paid them Neuwirth $89 to look the vehical over. They looked it over and gave me a list a mile long. When i ask about the Warranty left on the truck they informed me it was Highly modified and not under warranty. I then took it to another mechanic that looked the truck over for free and informmed me that the list i had been given was not accurate and showed me the repairs that needed to be done and they were not even on the list of repairs neuwirth gave me. I ask for a refund or explaination and got Greg Page who was rude and unproffesional. I think if they treat customers like God and Family i feel bad for god and their families. They are rude and i will never return.

1
★☆☆☆☆

I bought a dodge ram in Hickory NC and brought it back to Wilmington. I paid them Neuwirth $89 to look the vehical over. They looked it over and gave me a list a mile long. When i ask about the Warranty left on the truck they informed me it was Highly modified and not under warranty. I then took it to another mechanic that looked the truck over for free and informmed me that the list i had been given was not accurate and showed me the repairs that needed to be done and they were not even on the list of repairs neuwirth gave me. I ask for a refund or explaination and got Greg Page who was rude and unproffesional. I think if they treat customers like God and Family i feel bad for god and their families. They are rude and i will never return.

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1 out of 1 people found this review helpful.

.

Everyone helped me out in every possible way. Being a female I was skeptical about purchasing my first car. They did not play games and worked very quickly to help get me approved for financing. Even though I had little credit they WERE able to get me approved! I am recommended Neuwirth to everyone I know! Please keep up the good work. You Rock!

2
★★★★★

Everyone helped me out in every possible way. Being a female I was skeptical about purchasing my first car. They did not play games and worked very quickly to help get me approved for financing. Even though I had little credit they WERE able to get me approved! I am recommended Neuwirth to everyone I know! Please keep up the good work. You Rock!

.

Everything went fine, it just took a long time to have my brakes replaced. I think that they need to hire more people. The people they have now are awesome, just usually over whelmed with work. They are always super kind, just slammed. I guess that what I get for going to a good place.

0
★☆☆☆☆

Everything went fine, it just took a long time to have my brakes replaced. I think that they need to hire more people. The people they have now are awesome, just usually over whelmed with work. They are always super kind, just slammed. I guess that what I get for going to a good place.

.

Smiles everywhere, The receptionist was super friendly. My Salesman helped learn how to drive a stick shift. A++

5
★★★★★

Smiles everywhere, The receptionist was super friendly. My Salesman helped learn how to drive a stick shift. A++

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.

Super busy, they all worked very hard, need to hire more people. The waiting time for new brakes elapsed 30 mins.

2
★★☆☆☆

Super busy, they all worked very hard, need to hire more people. The waiting time for new brakes elapsed 30 mins.

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.

We were having problems starting our 2002 Dodge Caravan, and bought it into Neuwirth Motor's to have it checked out. We were told that battery acid had leaked out and damaged the engine wiring harness - cost to repair $3100.
After several days debating whether it was even worth repairing, we decided to take it to another repair shop to get a quote. We were very pleasantly surprised, though somewhat shocked that the problem was only a faulty coil - cost to repair $200.
When I went into Neuwirth to ask for an explanation, and for them to show me where the acid had damaged the engine wiring harness, they were lost for words. Instead of an apologizing, they tried to reason that acid could have somehow (magically) entered into the harness, and could possibly cause future problems.
Were they intentionally trying to rip us off, or was it an honest, but unacceptable misdiagnosis? I wonder if Neuwirth had made the repairs, whether they would have not charged us for their mistake? Going on their failure to admit any wrong doing, I sincerely believe we saved ourselves nearly $3000.

0
★☆☆☆☆

We were having problems starting our 2002 Dodge Caravan, and bought it into Neuwirth Motor's to have it checked out. We were told that battery acid had leaked out and damaged the engine wiring harness - cost to repair $3100.
After several days debating whether it was even worth repairing, we decided to take it to another repair shop to get a quote. We were very pleasantly surprised, though somewhat shocked that the problem was only a faulty coil - cost to repair $200.
When I went into Neuwirth to ask for an explanation, and for them to show me where the acid had damaged the engine wiring harness, they were lost for words. Instead of an apologizing, they tried to reason that acid could have somehow (magically) entered into the harness, and could possibly cause future problems.
Were they intentionally trying to rip us off, or was it an honest, but unacceptable misdiagnosis? I wonder if Neuwirth had made the repairs, whether they would have not charged us for their mistake? Going on their failure to admit any wrong doing, I sincerely believe we saved ourselves nearly $3000.

.

We were having problems starting our 2002 Dodge Caravan, and bought it into Neuwirth Motor's to have it checked out. We were told that battery acid had leaked out and damaged the engine wiring harness - cost to repair $3100.
After several days debating whether it was even worth repairing, we decided to take it to another repair shop to get a quote. We were very pleasantly surprised, though somewhat shocked that the problem was only a faulty coil - cost to repair $200.
When I went into Neuwirth to ask for an explanation, and for them to show me where the acid had damaged the engine wiring harness, they were lost for words. Instead of an apologizing, they tried to reason that acid could have somehow (magically) entered into the harness, and could possibly cause future problems.
Were they intentionally trying to rip us off, or was it an honest, but unacceptable misdiagnosis? I wonder if Neuwirth had made the repairs, whether they would have not charged us for their mistake? Going on their failure to admit any wrong doing, I sincerely believe we saved ourselves nearly $3000.

1
★☆☆☆☆

We were having problems starting our 2002 Dodge Caravan, and bought it into Neuwirth Motor's to have it checked out. We were told that battery acid had leaked out and damaged the engine wiring harness - cost to repair $3100.
After several days debating whether it was even worth repairing, we decided to take it to another repair shop to get a quote. We were very pleasantly surprised, though somewhat shocked that the problem was only a faulty coil - cost to repair $200.
When I went into Neuwirth to ask for an explanation, and for them to show me where the acid had damaged the engine wiring harness, they were lost for words. Instead of an apologizing, they tried to reason that acid could have somehow (magically) entered into the harness, and could possibly cause future problems.
Were they intentionally trying to rip us off, or was it an honest, but unacceptable misdiagnosis? I wonder if Neuwirth had made the repairs, whether they would have not charged us for their mistake? Going on their failure to admit any wrong doing, I sincerely believe we saved ourselves nearly $3000.

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1 out of 1 people found this review helpful.

.

I recently relocated to the area from N.J. I had exemplary service from that Neuwirth Motors Dealership. Judging from today's service it looks like it will continue to be exemplary here in Wilmington. Thank you. \r
- D. Shockley

2
★★★★★

I recently relocated to the area from N.J. I had exemplary service from that Neuwirth Motors Dealership. Judging from today's service it looks like it will continue to be exemplary here in Wilmington. Thank you. \r
- D. Shockley

.

It was my first trip to Neuwirth, it was a job well done, no hidden costs and an explanation of work that should be done. I'll be back. \r
- Joe

2
★★★★★

It was my first trip to Neuwirth, it was a job well done, no hidden costs and an explanation of work that should be done. I'll be back. \r
- Joe

.

A couple of weeks ago I brought my vehicle to your place of business for repair. I explained to you that I only had one income, My repairs and rental car for a week (while the past was ordered) were going to be expensive. You allowed me to pay half the bill and pay the other half at the end of the month. I cant thank you enough. Your kindness and gratitude will forever be appreciated. You decision made a huge impact on my entire monthly budget.

2
★★★★★

A couple of weeks ago I brought my vehicle to your place of business for repair. I explained to you that I only had one income, My repairs and rental car for a week (while the past was ordered) were going to be expensive. You allowed me to pay half the bill and pay the other half at the end of the month. I cant thank you enough. Your kindness and gratitude will forever be appreciated. You decision made a huge impact on my entire monthly budget.

.

Jimmy Romano knows me by name. Excellent job. Jimmy is the best!

2
★★★★★

Jimmy Romano knows me by name. Excellent job. Jimmy is the best!

.

I love the express service and thanks for the free car wash also

2
★★★★★

I love the express service and thanks for the free car wash also

.

We always get excellent service from George (sales) and Greg in the Service Department\r

2
★★★★★

We always get excellent service from George (sales) and Greg in the Service Department\r

.

After owning vehicle for 4 months, battery died, so I visited Neuwirth for service. Service was done in less than 30 minutes and I enjoyed talking with some of the employees. Very satisfied, so keep it up. Thanks!

2
★★★★★

After owning vehicle for 4 months, battery died, so I visited Neuwirth for service. Service was done in less than 30 minutes and I enjoyed talking with some of the employees. Very satisfied, so keep it up. Thanks!

.

Everyone was friendly, helpful, and informed. I would go back. Having a shuttle to transport me back and forth was a great convenience

2
★★★★★

Everyone was friendly, helpful, and informed. I would go back. Having a shuttle to transport me back and forth was a great convenience

.

I am very happy. This was an emergency repairthe car had to be towed. Your Service Dept. gave me the name/phone number of the Towing Co They came right away. The repair problems were addressed immediately.

2
★★★★★

I am very happy. This was an emergency repairthe car had to be towed. Your Service Dept. gave me the name/phone number of the Towing Co They came right away. The repair problems were addressed immediately.

.

Excellent Service Department we appreciate the approach taken by Jimmy and the results of your technicians. We deal with Neuwirth Motors because we appreciate the service you provide.

2
★★★★★

Excellent Service Department we appreciate the approach taken by Jimmy and the results of your technicians. We deal with Neuwirth Motors because we appreciate the service you provide.

.

We are pleased with the service Greg and Jonathan give us in the service department. This visit was for an oil change and check fluids before embarking on a 6000 mile trip.

2
★★★★★

We are pleased with the service Greg and Jonathan give us in the service department. This visit was for an oil change and check fluids before embarking on a 6000 mile trip.

.

Wife reported to me that there is a can-do attitude, cleanliness of the waiting room and good coffee. Keep on truckin

2
★★★★★

Wife reported to me that there is a can-do attitude, cleanliness of the waiting room and good coffee. Keep on truckin

.

Very pleased when I had my Jeep at Neuwirth Motors. I was very pleased the way things were done. Thank you!

2
★★★★★

Very pleased when I had my Jeep at Neuwirth Motors. I was very pleased the way things were done. Thank you!

.

Continue to be very satisfied with service Jimmy provides. Most people dont believe dealerships are honest but I do not feel that way with Jimmy.

2
★★★★★

Continue to be very satisfied with service Jimmy provides. Most people dont believe dealerships are honest but I do not feel that way with Jimmy.

.

Your 5 star service is excellent! Thanks for extra touch washing my vehicle!! Attitude of employees is positive. I encourage recognition for Mike Ellis Very professional with each of my repair trips.

2
★★★★★

Your 5 star service is excellent! Thanks for extra touch washing my vehicle!! Attitude of employees is positive. I encourage recognition for Mike Ellis Very professional with each of my repair trips.

.

Five star service. Driver, Kenneth Williams was very courteous. Michael Ellis, service advisor was very friendly and helpful. He took time to listen and took care of all my concerns. He anticipated that I needed a ride and helped me retrieve a car seat from the bay. \r
- Patricia \r

2
★★★★★

Five star service. Driver, Kenneth Williams was very courteous. Michael Ellis, service advisor was very friendly and helpful. He took time to listen and took care of all my concerns. He anticipated that I needed a ride and helped me retrieve a car seat from the bay. \r
- Patricia \r

.

Jimmy Romano continues to provide excellent customer service

2
★★★★★

Jimmy Romano continues to provide excellent customer service

.

This was for a vehicle inspection. This was completed timely. Good job!

2
★★★★★

This was for a vehicle inspection. This was completed timely. Good job!

.

Whoever thought of the express lane is a genius. I dropped my car off before you opened and then came back 2 hrs later and it all worked out great for me! Thank you and I still got to talk to Mike Ellis on the phone who is always professional and very courteous

2
★★★★★

Whoever thought of the express lane is a genius. I dropped my car off before you opened and then came back 2 hrs later and it all worked out great for me! Thank you and I still got to talk to Mike Ellis on the phone who is always professional and very courteous

.

I was pleased to have my car washed (did not expect that). The price for an oil change was very good

2
★★★★★

I was pleased to have my car washed (did not expect that). The price for an oil change was very good

.

I am always totally satisfied with the service I receive from you guys

2
★★★★★

I am always totally satisfied with the service I receive from you guys

Message from Neuwirth Motors

"Where God, Family and YOU come first--guaranteed!" Let Neuwirth put you behind the wheel with the BEST deals!

More about Neuwirth Motors

- New car sales and service - Used car sales - Certified Pre-owned sales - 5-star service - Auto detailing - OEM new car parts

 

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