Carmen Carmen Salon E'Spa

★★★☆☆

About Carmen Carmen Salon E'Spa

Personal Services

Personal Services
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The greeters and hairstylists at the salon are very friendly and professional.

3
★★★★★

The greeters and hairstylists at the salon are very friendly and professional.

.

Worst customer service I have ever seen,I call them up for an appointment for a haircut and they say they are booked and after a few mins I get a call back saying they have one available and then they make me wait there for about 30 mins and tell me that the stylist is running late and they cannot accomodate me,they had plenty of time to give me a call but they decide to make me wait and then say they need to reschedule for another day,like I will ever go back!!!

0
★☆☆☆☆

Worst customer service I have ever seen,I call them up for an appointment for a haircut and they say they are booked and after a few mins I get a call back saying they have one available and then they make me wait there for about 30 mins and tell me that the stylist is running late and they cannot accomodate me,they had plenty of time to give me a call but they decide to make me wait and then say they need to reschedule for another day,like I will ever go back!!!

.

Great service and great price. The stylists really take their time and make sure you are pleased before you head out! Must try!

4
★★★★☆

Great service and great price. The stylists really take their time and make sure you are pleased before you head out! Must try!

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I went to Carmen Carmen Salon in Ballantyne last week. A neighbor of mine recommended that I go to Nathan for my cut and Kelly for my color.
I made my appointment and when I arrived, I was greeted by a friendly front desk. They knew that I was new client and they showed me around and made me comfortable.
I saw Kelly (the colorist ) first. My color was a mess before I saw her. I was a "bleachy" blonde and my roots always seemed to be showing. She took her time talking with me about what I wanted. We agreed to keep me blonde, but make it more natural. I absolutely love the color!!! My friends and neighbors thought I looked 10 years younger!!!

I then went to Nathan for my cut. My hair was a frizzy before he did his magic. Not only did he give me the best haircut I have ever had, he showed me how to style my hair at home.

I am a client for life!!! These stylists really know their trade. I walked out of the salon feeling like a million bucks. Thanks Carmen Carmen!!

2
★★★★★

I went to Carmen Carmen Salon in Ballantyne last week. A neighbor of mine recommended that I go to Nathan for my cut and Kelly for my color.
I made my appointment and when I arrived, I was greeted by a friendly front desk. They knew that I was new client and they showed me around and made me comfortable.
I saw Kelly (the colorist ) first. My color was a mess before I saw her. I was a "bleachy" blonde and my roots always seemed to be showing. She took her time talking with me about what I wanted. We agreed to keep me blonde, but make it more natural. I absolutely love the color!!! My friends and neighbors thought I looked 10 years younger!!!

I then went to Nathan for my cut. My hair was a frizzy before he did his magic. Not only did he give me the best haircut I have ever had, he showed me how to style my hair at home.

I am a client for life!!! These stylists really know their trade. I walked out of the salon feeling like a million bucks. Thanks Carmen Carmen!!

Pros: very knowledgable

Cons: none

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I was a little wary of Carmen Carmen after reading the decidedly mixed reviews on this site, but I made an appointment anyway. I called to book a full foil high light/low light, and i specifically asked for someone who was comfortable and confident using bleach to bring dark hair very light....since that was I wanted to do. I was sitting in Stephanie's chair within a week, much sooner than i expected to get an appointment. We talked about what I wanted, how blonde i could go, and what would look best with my skin. I told her I would trust her judgement, and she went for it. She was very friendly and chatted with me while she worked, and when I moved to a couch to let my color process, I received a hot stone foot soak...which was awesome and much-needed. The atmosphere is like that of any modern upscale salon...The "loft-chic" decor and pop-synth music gave the whole experience a young, hip vibe...which is what i want in my salon. If I wanted off-white tile and Aaron Neville croonign from the speakers, I would have gone to SuperCuts. The price for my services were no more expensive than I'm used to paying at smaller, less-experienced salons, and my hair came out a thousand times better at Carmen Carmen. I left feeling beautiful, and that feeling was worth the money.

The only strange thing was that my stylist left the salon after she set me up with my foot soak, and i was blown out by a young artist (who did a great job, and will be giving me a haircut sometime next week). I guess she was confident enough in her work that she didn't see the need to stick around for the big reveal, and since it looked great...i had no real room to complain. Five Stars!

2
★★★★★

I was a little wary of Carmen Carmen after reading the decidedly mixed reviews on this site, but I made an appointment anyway. I called to book a full foil high light/low light, and i specifically asked for someone who was comfortable and confident using bleach to bring dark hair very light....since that was I wanted to do. I was sitting in Stephanie's chair within a week, much sooner than i expected to get an appointment. We talked about what I wanted, how blonde i could go, and what would look best with my skin. I told her I would trust her judgement, and she went for it. She was very friendly and chatted with me while she worked, and when I moved to a couch to let my color process, I received a hot stone foot soak...which was awesome and much-needed. The atmosphere is like that of any modern upscale salon...The "loft-chic" decor and pop-synth music gave the whole experience a young, hip vibe...which is what i want in my salon. If I wanted off-white tile and Aaron Neville croonign from the speakers, I would have gone to SuperCuts. The price for my services were no more expensive than I'm used to paying at smaller, less-experienced salons, and my hair came out a thousand times better at Carmen Carmen. I left feeling beautiful, and that feeling was worth the money.

The only strange thing was that my stylist left the salon after she set me up with my foot soak, and i was blown out by a young artist (who did a great job, and will be giving me a haircut sometime next week). I guess she was confident enough in her work that she didn't see the need to stick around for the big reveal, and since it looked great...i had no real room to complain. Five Stars!

Pros: Confident, Competent, Talented Staff

Cons: None.

.

I went to Carmen Carmen salon on a recommendation from a collegue at work. I must say that I was very impressed with the whole experience. I booked with a color specialist for my color (I couldn't believe they had people that just specialized in one thing). She made suggestions that would fit my budget and my hair. It was beautiful and natural looking!!! I then went to a hair cut specialist who took her time explaining how to style my new haircut (which I love) at home. They even had a lady going around giving hand massages for an extra bonus!!!
I can tell that Carmen must put a ton of time into training his staff. The girl who shampooed my hair explained to me that she was in a training program to work there, and that everyone had to go through it and pass to become a stylist there. I had no idea they had to go through all that and made me even more comfortable being there. I will return.

2
★★★★☆

I went to Carmen Carmen salon on a recommendation from a collegue at work. I must say that I was very impressed with the whole experience. I booked with a color specialist for my color (I couldn't believe they had people that just specialized in one thing). She made suggestions that would fit my budget and my hair. It was beautiful and natural looking!!! I then went to a hair cut specialist who took her time explaining how to style my new haircut (which I love) at home. They even had a lady going around giving hand massages for an extra bonus!!!
I can tell that Carmen must put a ton of time into training his staff. The girl who shampooed my hair explained to me that she was in a training program to work there, and that everyone had to go through it and pass to become a stylist there. I had no idea they had to go through all that and made me even more comfortable being there. I will return.

.

New Location.... is not what you expect in Ballantyne at all! Went to a young artist she had no personality and was ok! There was retail all over the place and makes it hard to find what your looking for. The Floors.... what was your people thinking? It felt like a ware house! I've heard in the past Carmen was the place to go, I think not!!!!! Very loud and people should not be asked to soak there feet in a tub... that looks like a pale from a farm!!! I sugest you do a little more upsacle work you have a long way to go just yet!

0
★☆☆☆☆

New Location.... is not what you expect in Ballantyne at all! Went to a young artist she had no personality and was ok! There was retail all over the place and makes it hard to find what your looking for. The Floors.... what was your people thinking? It felt like a ware house! I've heard in the past Carmen was the place to go, I think not!!!!! Very loud and people should not be asked to soak there feet in a tub... that looks like a pale from a farm!!! I sugest you do a little more upsacle work you have a long way to go just yet!

.

I had golden blonde hair when I walked in, and black and white striped hair when I walked out. I lost sleep, couldn't eat and was emabarasssed to be seen. The best the manager could offer was to have the girl that messed up my hair fix it almost a week later! A Week! I had a different salon begin to fix my hair (I say begin because it will take 2 to 3 appointments or 2 to 4 months to get the ashy black green color out of my hair). Carmen Carmen solution to my problem: treat me like crap until I go away!!

0
★☆☆☆☆

I had golden blonde hair when I walked in, and black and white striped hair when I walked out. I lost sleep, couldn't eat and was emabarasssed to be seen. The best the manager could offer was to have the girl that messed up my hair fix it almost a week later! A Week! I had a different salon begin to fix my hair (I say begin because it will take 2 to 3 appointments or 2 to 4 months to get the ashy black green color out of my hair). Carmen Carmen solution to my problem: treat me like crap until I go away!!

 

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