Furniture Fair

★★☆☆☆
  • 2015 Lejeune Blvd

    Jacksonville, NC 28546

    Map & Directions
  • 910-353-5522

About Furniture Fair

Hours
Sun 12pm-6pm, Mon-Fri 9am-8pm, Sat 9am-7pm

Home & Garden

Home & Garden
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AVOID! AVOID!! AVOID!!! Bought a recliner in Dec, have had it months and have been able to use it for about 6 weeks. After delivery, used it for 3 weeks and the mechanism jammed. Waited 2 weeks for a tech. Couldn't repair. Waited another week for service to pick up. They had it two weeks, brought it back still broken, took it back for another 10 days and returned again. Had it less than a month and the mechanism jammed again. Waited another 10 days for a tech. Not repairable. Called the local store (Kinston) 4 days later. Completely unaware, but will call back in 24-48 hrs. Called 3 days later. Again, they thought it was resolved, but will call back today or tomorrow. Called again today (3 days later) and they still thought it had been resolved. Waited while the sale woman called "Chip" in Jacksonville. He said they were ordering parts and to tell me they didn't know how long it would take. She gave me his name and number and said I should call him. 10 mins later and "I don't know if he's in today." Really? The merchandise is garbage. Service is slow and ineffective. No one knows what anyone is doing (if anything). And I've had a broken recliner sitting in my front room, completely unusable, for 3.5 months out of the last 5. Go anywhere else. Anywhere.

1
★☆☆☆☆

AVOID! AVOID!! AVOID!!! Bought a recliner in Dec, have had it months and have been able to use it for about 6 weeks. After delivery, used it for 3 weeks and the mechanism jammed. Waited 2 weeks for a tech. Couldn't repair. Waited another week for service to pick up. They had it two weeks, brought it back still broken, took it back for another 10 days and returned again. Had it less than a month and the mechanism jammed again. Waited another 10 days for a tech. Not repairable. Called the local store (Kinston) 4 days later. Completely unaware, but will call back in 24-48 hrs. Called 3 days later. Again, they thought it was resolved, but will call back today or tomorrow. Called again today (3 days later) and they still thought it had been resolved. Waited while the sale woman called "Chip" in Jacksonville. He said they were ordering parts and to tell me they didn't know how long it would take. She gave me his name and number and said I should call him. 10 mins later and "I don't know if he's in today." Really? The merchandise is garbage. Service is slow and ineffective. No one knows what anyone is doing (if anything). And I've had a broken recliner sitting in my front room, completely unusable, for 3.5 months out of the last 5. Go anywhere else. Anywhere.

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BUYER BEWARE!!!!!
1. They talk military and low-income families into financing furniture and appliances thru IN-HOUSE FINANCE where they over charge for the merchandise and stick $200-$300 warranties on the contract. The customer thinks that they have to purchase the warranty in order to get financed. Then the interest rates are so high that the customer would have spent less at a rent-to-own place! If you have to finance, SAY NO to the warranties! They are useless rip offs!

2. The sales people are trained to HAWK the customer and get all their information, name, address, phone number and email. Don't give it to them! They will send you a bunch of junk and call and pester you to death!

3. They do not budge on their prices at all. You pay full mark up even when they have a so-called HALF OFF SALE. You are still paying the same price that you see it for any other time. They charge you $80 to deliver anything, even if it is a lamp and it has to only go across the street! If you are outside the city limits the price jumps up even more.

4. These are NOT HONEST people! Their motto is MONEY BEFORE PEOPLE! As long as they get your hard earned dollar, they could care less if you are a satisfied customer. They do not honor warranties, because they know they are selling junk that will fall apart! BUY AT YOUR OWN RISK!

1
★☆☆☆☆

BUYER BEWARE!!!!!
1. They talk military and low-income families into financing furniture and appliances thru IN-HOUSE FINANCE where they over charge for the merchandise and stick $200-$300 warranties on the contract. The customer thinks that they have to purchase the warranty in order to get financed. Then the interest rates are so high that the customer would have spent less at a rent-to-own place! If you have to finance, SAY NO to the warranties! They are useless rip offs!

2. The sales people are trained to HAWK the customer and get all their information, name, address, phone number and email. Don't give it to them! They will send you a bunch of junk and call and pester you to death!

3. They do not budge on their prices at all. You pay full mark up even when they have a so-called HALF OFF SALE. You are still paying the same price that you see it for any other time. They charge you $80 to deliver anything, even if it is a lamp and it has to only go across the street! If you are outside the city limits the price jumps up even more.

4. These are NOT HONEST people! Their motto is MONEY BEFORE PEOPLE! As long as they get your hard earned dollar, they could care less if you are a satisfied customer. They do not honor warranties, because they know they are selling junk that will fall apart! BUY AT YOUR OWN RISK!

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They have to CHEAPEST crap Ive ever seen. We spent 2000 on a new sectional only to have the recliner break a month later, its now been 2 months since they "fixed" it and its broken again. The same issue is wrong with it. I will NEVER EVER EVER shop here again. This place is a rip-off!!!!!!

1
★☆☆☆☆

They have to CHEAPEST crap Ive ever seen. We spent 2000 on a new sectional only to have the recliner break a month later, its now been 2 months since they "fixed" it and its broken again. The same issue is wrong with it. I will NEVER EVER EVER shop here again. This place is a rip-off!!!!!!

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All I got to say is try working for this darn company.... They treat you like a piece of crap...they don't care about you, all they think about is the $$$$$... which is fine and normal although, their employees are the ones who got them there in the first place. Without us they would never be """Eastern NC's largest furniture store... """ Maybe if they treated their Staff with more appreciation they wouldn't always be hiring and having so many complaints about their store. Also they overprice everything for your information... "new future customers"...unless they have a ""Half price Sale"" which isn't really half price its really half price off the retail.... You can find practicly everything cheaper at Majors or Rosebrothers...in jacksonville... so if live there go there first...

1
★☆☆☆☆

All I got to say is try working for this darn company.... They treat you like a piece of crap...they don't care about you, all they think about is the $$$$$... which is fine and normal although, their employees are the ones who got them there in the first place. Without us they would never be """Eastern NC's largest furniture store... """ Maybe if they treated their Staff with more appreciation they wouldn't always be hiring and having so many complaints about their store. Also they overprice everything for your information... "new future customers"...unless they have a ""Half price Sale"" which isn't really half price its really half price off the retail.... You can find practicly everything cheaper at Majors or Rosebrothers...in jacksonville... so if live there go there first...

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We were looking for sofa and love seat. We went to many stores and found the one we loved at Furniture Fair. We decided to wait and make sure we were getting a good deal on it, even though it said 50% off!!! I happened to look on their website and the same sofa was marked $899, but it wasn't on sale and you couldn't get the sale on-line. They had it marked at $1300 in the store with 50% off. It was still cheaper, but since I knew they were being dishonest, decided to buy somewhere else. If they would have kept the right price and just said 20 or 30% off, I would have bought it.

2
★★☆☆☆

We were looking for sofa and love seat. We went to many stores and found the one we loved at Furniture Fair. We decided to wait and make sure we were getting a good deal on it, even though it said 50% off!!! I happened to look on their website and the same sofa was marked $899, but it wasn't on sale and you couldn't get the sale on-line. They had it marked at $1300 in the store with 50% off. It was still cheaper, but since I knew they were being dishonest, decided to buy somewhere else. If they would have kept the right price and just said 20 or 30% off, I would have bought it.

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... your buying in Jacksonville. The family that owns this store owns about 90% of the others within Jacksonville but under other names. Quality of furniture has gone down over the years. This use to be a good place to purchase, not anymore. Don't finance those charges will kill you. Sales are not really sales, they just change the tags to make it appear that way. Last item I purchased was a loveseat that was to replace my couch that I bought and was under contract for replacement if not satisfied. Strange how I had to put more money with it to get it replaced. Never again.

3
★★★☆☆

... your buying in Jacksonville. The family that owns this store owns about 90% of the others within Jacksonville but under other names. Quality of furniture has gone down over the years. This use to be a good place to purchase, not anymore. Don't finance those charges will kill you. Sales are not really sales, they just change the tags to make it appear that way. Last item I purchased was a loveseat that was to replace my couch that I bought and was under contract for replacement if not satisfied. Strange how I had to put more money with it to get it replaced. Never again.

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I have purchased more than a few items from this store and the store on Bell Fork Rd and I keep going back for the people. Their prices can be a little higher on some items but the service was well worth it. The people at the warehouse are great. Most recently I called concerning a warranty I purchased with my couch and they walked me through every step I needed to take and got the pieces to me in a timely manner and even recommended a great company to help do the repairs. I plan on going back soon to purchase a new bedroom set and I'm sure I will get the same great service and friendly faces I always get when I walk in the door.

2
★★★★★

I have purchased more than a few items from this store and the store on Bell Fork Rd and I keep going back for the people. Their prices can be a little higher on some items but the service was well worth it. The people at the warehouse are great. Most recently I called concerning a warranty I purchased with my couch and they walked me through every step I needed to take and got the pieces to me in a timely manner and even recommended a great company to help do the repairs. I plan on going back soon to purchase a new bedroom set and I'm sure I will get the same great service and friendly faces I always get when I walk in the door.

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had defective merchendise (ripping leather) and was asked to pay almost $300 for a replacement piece of furniture because they could not fix it.

0
★☆☆☆☆

had defective merchendise (ripping leather) and was asked to pay almost $300 for a replacement piece of furniture because they could not fix it.

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Is very fair in their prices, we actually purchased a beautiful canopy bed with the works for our daughter. Paid in cash and they delivered it to the house and set it up.

4
★★★★☆

Is very fair in their prices, we actually purchased a beautiful canopy bed with the works for our daughter. Paid in cash and they delivered it to the house and set it up.

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They were very hard to try to make deals with- very much "This is the price." ppl. I did find a great selection, mid line prices, and very fast to approve, but not fast to negoiate on the interest rate. The interest rate was why I chose to flat out buy rather than finanance.

3
★★★☆☆

They were very hard to try to make deals with- very much "This is the price." ppl. I did find a great selection, mid line prices, and very fast to approve, but not fast to negoiate on the interest rate. The interest rate was why I chose to flat out buy rather than finanance.

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