Town & Country Ace Hardware

★★★★☆
  • 1129 Weaver Dairy Road

    Chapel Hill, NC 27514

    Map & Directions
  • 919-929-7797

Home & Garden

Home & Garden
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Town & Country Ace Hardware

1800 East Franklin Street Chapel Hill, NC

3.5 4
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Smaller than Lowes or Home Depot but has all the basics. Helpful and knowledgeable staff. A large variety of plants and other basic landscaping supplies. Convenient location.

4
★★★★☆

Smaller than Lowes or Home Depot but has all the basics. Helpful and knowledgeable staff. A large variety of plants and other basic landscaping supplies. Convenient location.

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I, like most people, have a habit of going to Lowe's or Home Depot for my hardware needs but every time I go to Ace T & C I am very happy I did. Mainly it's due to the level of service at this store. One doesn't have to spend a bunch of time trying to figure out what you need for a project and what your options are. The staff here is ready to help as soon as you walk in and they eagerly assist you until you're satisfied. They might be a per cent or two higher in price (I don't know) but that amounts to no more than 50 cents or a dollar - well worth the service and time saved not wandering around the big box stores for an hour.

2
★★★★★

I, like most people, have a habit of going to Lowe's or Home Depot for my hardware needs but every time I go to Ace T & C I am very happy I did. Mainly it's due to the level of service at this store. One doesn't have to spend a bunch of time trying to figure out what you need for a project and what your options are. The staff here is ready to help as soon as you walk in and they eagerly assist you until you're satisfied. They might be a per cent or two higher in price (I don't know) but that amounts to no more than 50 cents or a dollar - well worth the service and time saved not wandering around the big box stores for an hour.

Pros: Prompt service upon store entry

Cons: None

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Excellent alternative to the larger hardware stores. Knowledgeable and personable staff. Prices are a little higher, but worth it from the convenience perspective.

4
★★★★☆

Excellent alternative to the larger hardware stores. Knowledgeable and personable staff. Prices are a little higher, but worth it from the convenience perspective.

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I just wanted to let other shoppers be aware of the troubles I've experienced with this store. I think normally Town and Country locations are quite helpful and courteous, but I certainly cannot say that about this location.

Roofwerks recently re-did the roof of my townhouse, and in the process ripped a couple of my window screens but were unwilling to pay for them as "no one saw them do it." So I set out to have my screens repaired. I tried Lowes and Home Depot, but they don't do that type of thing. I decided to try one of the smaller, enighborhood type hardware stores, Town and Country Ace Hardware at Tymberline Shopping Center. The polit e woman who answered the phones assured me the screens would be pretty cheap to have repaired and led me to believe I'd get them done for under 30 dollars, probably around 25 for the two.

I took my screens in and left them on a Sunday. They assured me someone would make sure they were repairable and give me a call with the estimate. By Thursday, I had not heard from them, so I gave them a call. The manager said it would be over 50 bucks! After I questioned him, he said he had only estimated, then tallied them up and told me the price would be 34.50. Imagine my surprise when I attempted to pick them up 2 days later, and the price was now 49 dollars! Of course the manager was nowhere to be found, hadn't left the price he quoted me, and the staff refused to honor the price.

I wasted a trip several miles out of my way and still don't have my screens. Perhaps I'll be able to get them Monday... but god only knows what I'll have to pay!

0
★☆☆☆☆

I just wanted to let other shoppers be aware of the troubles I've experienced with this store. I think normally Town and Country locations are quite helpful and courteous, but I certainly cannot say that about this location.

Roofwerks recently re-did the roof of my townhouse, and in the process ripped a couple of my window screens but were unwilling to pay for them as "no one saw them do it." So I set out to have my screens repaired. I tried Lowes and Home Depot, but they don't do that type of thing. I decided to try one of the smaller, enighborhood type hardware stores, Town and Country Ace Hardware at Tymberline Shopping Center. The polit e woman who answered the phones assured me the screens would be pretty cheap to have repaired and led me to believe I'd get them done for under 30 dollars, probably around 25 for the two.

I took my screens in and left them on a Sunday. They assured me someone would make sure they were repairable and give me a call with the estimate. By Thursday, I had not heard from them, so I gave them a call. The manager said it would be over 50 bucks! After I questioned him, he said he had only estimated, then tallied them up and told me the price would be 34.50. Imagine my surprise when I attempted to pick them up 2 days later, and the price was now 49 dollars! Of course the manager was nowhere to be found, hadn't left the price he quoted me, and the staff refused to honor the price.

I wasted a trip several miles out of my way and still don't have my screens. Perhaps I'll be able to get them Monday... but god only knows what I'll have to pay!

Pros: They say they do repairs

Cons: They do not honor their quotes, rude.

Message from Town & Country Ace Hardware

Ace - The Helpful Place

More about Town & Country Ace Hardware

Hardware Store, Hardware, Paint Store, Paint Color Matching, Hand Tools, Power Tools, Grills

 

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