Hampton Inn Asheville I-26 Biltmore Area

★☆☆☆☆
  • 1 Rocky Ridge Road

    Asheville, NC 28806

    Map & Directions
  • 828-667-2022

About Hampton Inn Asheville I-26 Biltmore Area

Categories
  • Hotels & Motels
Hours
M-Su 24hr

Hotels & Travel

Hotels & Travel
More choices in Asheville:
Resultset_next

River Ridge Shoe Repair

800 Fairview Rd Asheville, NC

Resultset_next

Harbor Inn Seafood

880 Brevard Rd Asheville, NC

1.0 1
Hi! Sign in to let us know how Hampton Inn Asheville I-26 Biltmore Area was?
Write a Review
.

I've stayed at a lot of Hampton Inn's and can honestly say this location is probably THE worst in customer service. The front desk employees were very short, curt and rude to the customers - not only myself but as a witness to another customer's experience. While checking in, a lady had came in with a reservation which they could not find. Understandably the customer was a bit upset and said she had a reservation number which she was told ""we're full I can't give you something I don't have, you should have called us directly to confirm. We would have told you that you didn't have a room."" Unbelievable!\r\n\r\nUpon check in our ""free hi speed internet service"" was not working, when we called the front desk asking if they were having problems I was told ""there's a guy on the net down here, it must be your computer.' No other offer for help or anything. \r\n\r\nI will say the housekeepers were extremely nice and friendly. It seems it was only the front desk employees (four that I remember) that were lazy, rude and could use a training course in courtesy and hospitality. I will not be returning to this location. Ever.

0
★☆☆☆☆

I've stayed at a lot of Hampton Inn's and can honestly say this location is probably THE worst in customer service. The front desk employees were very short, curt and rude to the customers - not only myself but as a witness to another customer's experience. While checking in, a lady had came in with a reservation which they could not find. Understandably the customer was a bit upset and said she had a reservation number which she was told ""we're full I can't give you something I don't have, you should have called us directly to confirm. We would have told you that you didn't have a room."" Unbelievable!\r\n\r\nUpon check in our ""free hi speed internet service"" was not working, when we called the front desk asking if they were having problems I was told ""there's a guy on the net down here, it must be your computer.' No other offer for help or anything. \r\n\r\nI will say the housekeepers were extremely nice and friendly. It seems it was only the front desk employees (four that I remember) that were lazy, rude and could use a training course in courtesy and hospitality. I will not be returning to this location. Ever.

Pros: Nice rooms, comfy beds, pleasant housekeepers

Cons: The front desk staff = very rude.

Message from Hampton Inn Asheville I-26 Biltmore Area

Yext PowerListings

 

Wait, you're the expert.

If you've been to or used Hampton Inn Asheville I-26 Biltmore Area, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review