Rising Sun Pools & Spas

★★★★☆
35.7864 -78.721
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919-851-9700

5608 Hillsborough St

Raleigh, NC

27606

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4.2909 55
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.

If you are new to pools or are looking for service go here. Good people and any problems are consistently resolved.

5
★★★★★

If you are new to pools or are looking for service go here. Good people and any problems are consistently resolved.

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.

Rising Sun Pools service has been great! We are happy that we contracted with them to build our pool. Also, I would like to say a special thank you for the beautiful flower arrangement they sent to us. We were not expecting that, but sure did enjoy them for quite a while. Again, thanks for being such a wonderful company to work with. No regrets!!!

5
★★★★★

Rising Sun Pools service has been great! We are happy that we contracted with them to build our pool. Also, I would like to say a special thank you for the beautiful flower arrangement they sent to us. We were not expecting that, but sure did enjoy them for quite a while. Again, thanks for being such a wonderful company to work with. No regrets!!!

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.

Pete came out this morning to inspect the pool at the home we??re purchasing. Rising Sun Pools has been great to deal with over the phone and email. The real test is, however, how their employees interact with the customers?? in the coustomers?? home, back yard and pool deck.
Pete took the time to explain why some things can wait and others need to be fixed right now. To a new home and pool owner, Pete taking his time and walking through what the pool was doing and not doing ?? and what would need attention and fixing was just outstanding.
Buying a home is a tremendous process and a pool ceritanly adds to the stress inintally. Rising Sun Pools and Pete did a great job and we will ceritanly be calling on you and your services again.

5
★★★★★

Pete came out this morning to inspect the pool at the home we??re purchasing. Rising Sun Pools has been great to deal with over the phone and email. The real test is, however, how their employees interact with the customers?? in the coustomers?? home, back yard and pool deck.
Pete took the time to explain why some things can wait and others need to be fixed right now. To a new home and pool owner, Pete taking his time and walking through what the pool was doing and not doing ?? and what would need attention and fixing was just outstanding.
Buying a home is a tremendous process and a pool ceritanly adds to the stress inintally. Rising Sun Pools and Pete did a great job and we will ceritanly be calling on you and your services again.

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We are business owners as well and appreciate RIsing Sun Pools excellent service and professionalism . First, can we tell you that we were blown-away when we received the gorgeous flower arrangement? Sounds corny, but we got the warm/fuzzy's, big time! We have been thoroughly pleased with the entire construction process (other than the rainy summer that equated to many delays) and more specifically your team. From meeting Gerry S. at the home show and our first meeting with Josh G. back in March and Jon P., Kevin (Uncle) to Kevin P., Kyle, Jason in Pool Care. You have assembled and unbelievable team! And... we must mention Darren Hilyer, Capital City Curb & Gutter and his team. Darren and his guys were professional and very accommodating! We truly believe that our backyard paradise wouldn't look as good as it does if it weren't for Darren's experience, advice & expertise! Tom Harte, Harte Electric & Cary ("our" electrician now) were also great to work with as well. We have gained friendships throughout the process. Only regret so far is that we did not build the pool years earlier.

5
★★★★★

We are business owners as well and appreciate RIsing Sun Pools excellent service and professionalism . First, can we tell you that we were blown-away when we received the gorgeous flower arrangement? Sounds corny, but we got the warm/fuzzy's, big time! We have been thoroughly pleased with the entire construction process (other than the rainy summer that equated to many delays) and more specifically your team. From meeting Gerry S. at the home show and our first meeting with Josh G. back in March and Jon P., Kevin (Uncle) to Kevin P., Kyle, Jason in Pool Care. You have assembled and unbelievable team! And... we must mention Darren Hilyer, Capital City Curb & Gutter and his team. Darren and his guys were professional and very accommodating! We truly believe that our backyard paradise wouldn't look as good as it does if it weren't for Darren's experience, advice & expertise! Tom Harte, Harte Electric & Cary ("our" electrician now) were also great to work with as well. We have gained friendships throughout the process. Only regret so far is that we did not build the pool years earlier.

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Hello Rising Sun Pools,
I wanted to send you a quick email to let you know how very impressed I am with both crews that showed up to start and complete our pool installation yesterday and today. I??m certainly not an expert at construction, although I have performed as the general contractor for both houses we have built over the last several years. I know what it takes to coordinate projects and make sure that someone shows up to perform their job and perform it well.

Hugo and Dave were excellent to work with! I??m sure that I was somewhat annoying since I??ve been here both days and the majority of the time I was actually standing out there watching just about everything they were doing. I was fascinated by how everyone on the crew knew what they had to do to get the job done. Both Hugo and Dave answered any questions I had and made sure that I was completely satisfied before they left the jobsite.

Please pass along my appreciation for the installation crew and also my appreciation for both of you working with us to get this taken care of so quickly and for answering all my questions.

5
★★★★★

Hello Rising Sun Pools,
I wanted to send you a quick email to let you know how very impressed I am with both crews that showed up to start and complete our pool installation yesterday and today. I??m certainly not an expert at construction, although I have performed as the general contractor for both houses we have built over the last several years. I know what it takes to coordinate projects and make sure that someone shows up to perform their job and perform it well.

Hugo and Dave were excellent to work with! I??m sure that I was somewhat annoying since I??ve been here both days and the majority of the time I was actually standing out there watching just about everything they were doing. I was fascinated by how everyone on the crew knew what they had to do to get the job done. Both Hugo and Dave answered any questions I had and made sure that I was completely satisfied before they left the jobsite.

Please pass along my appreciation for the installation crew and also my appreciation for both of you working with us to get this taken care of so quickly and for answering all my questions.

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Business Response:

Thank you!! we look forward to serving you more in the future!
.

I recieved your phone call the other day regading my feedback on my experience with your company. Here it is:
1) Your people. Every person we dealt with was an absolute pleasure. All had genuine smiles and appeared to enjoy their work. Vinny is a wealth of knowledge on pool chemistry & filtration, and Josh is a superb salesman. He was able to help us figure out exactly what we wanted in our pool and then translated that to the rest of the team for a beautiful end result. Both are a valuable asset to your organization.
2) All of our calls & emails were returned promptly. A huge plus !
3) Each step of the process was thoroughly explained....especially the 'ugly' phase after installation / before concrete.
4) The final product is beautiful and we couldn't be happier with the pool. Vinny's (or was it Josh's?) reccomendation of cutting off the tile border on the river pebble liner worked out especially well. I actually had a few people ask if it was concrete or gunite.

All and all, we had a great experience, and have not hesitated to reccomend your company to our neighbors, several of which have seen our pool and decided to 'take the plunge' themselves.
Thanks again for everything!

5
★★★★★

I recieved your phone call the other day regading my feedback on my experience with your company. Here it is:
1) Your people. Every person we dealt with was an absolute pleasure. All had genuine smiles and appeared to enjoy their work. Vinny is a wealth of knowledge on pool chemistry & filtration, and Josh is a superb salesman. He was able to help us figure out exactly what we wanted in our pool and then translated that to the rest of the team for a beautiful end result. Both are a valuable asset to your organization.
2) All of our calls & emails were returned promptly. A huge plus !
3) Each step of the process was thoroughly explained....especially the 'ugly' phase after installation / before concrete.
4) The final product is beautiful and we couldn't be happier with the pool. Vinny's (or was it Josh's?) reccomendation of cutting off the tile border on the river pebble liner worked out especially well. I actually had a few people ask if it was concrete or gunite.

All and all, we had a great experience, and have not hesitated to reccomend your company to our neighbors, several of which have seen our pool and decided to 'take the plunge' themselves.
Thanks again for everything!

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Business Response:

Thank you for the feedback and the referrals! Please let me know if there is anything I can do to further assist you! Thank you for your business.
.

The pool closings went GREAT. You can tell when a pro who cares about his work does something. Special thanks to Pete as always for the great job.

Tom C

5
★★★★★

The pool closings went GREAT. You can tell when a pro who cares about his work does something. Special thanks to Pete as always for the great job.

Tom C

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Business Response:

Thanks Tom, I will make sure and pass along to Pete!
.

I wanted an inground pool, had gone to the 3 largest pool dealers for information, quotes and design. decided to go to a local brother operation in order to help our community..however at the last moment they backed out because of some issues with them. So I contacted Josh at rising and after speaking with Mike and Tara, they picked up where the other pool place left off, with a better design and more options. They came in and did a wonderful job installing the pool and we love our pool. We have had it for 2 full seasons and have always found rising sun and their employees to be very helpful. I can't praise Sadie at the garner location enough, she knows you when you walk in and has everything ready for you and then will call to follow up that it worked. Well Done Rising Sun, keep it up!

5
★★★★★

I wanted an inground pool, had gone to the 3 largest pool dealers for information, quotes and design. decided to go to a local brother operation in order to help our community..however at the last moment they backed out because of some issues with them. So I contacted Josh at rising and after speaking with Mike and Tara, they picked up where the other pool place left off, with a better design and more options. They came in and did a wonderful job installing the pool and we love our pool. We have had it for 2 full seasons and have always found rising sun and their employees to be very helpful. I can't praise Sadie at the garner location enough, she knows you when you walk in and has everything ready for you and then will call to follow up that it worked. Well Done Rising Sun, keep it up!

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1 out of 1 people found this review helpful.

Business Response:

THANKS! We truly appreciate the referrals and hope all of your experiences with us go just as well for many years to come. We hope you truly enjoy your 3rd season with your pool and hope the warm weather gets, and stays here for good soon! thank you again! Tara
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Just this spring we had an in ground "free-form" salt water swimming pool puchased and installed by Rising Sun Raleigh. Every step of the process was top notch from the initial ground markup by Chip, to the ground escavation, the installation of the steel side supports, the block retaining wall and concrete by RSB, the install of the beautiful pool fabric, the fencing by ROME and to the detailed walk thru of the pumping equipment by Kevin. The pool is beautiful and the system is working perfectly. You may ask; would we have done anything differently......the answer is no. We are thrilled and exceptionally pleased with our pool and look forward to many years of back yard vacations :)
Tom & Barb T

5
★★★★★

Just this spring we had an in ground "free-form" salt water swimming pool puchased and installed by Rising Sun Raleigh. Every step of the process was top notch from the initial ground markup by Chip, to the ground escavation, the installation of the steel side supports, the block retaining wall and concrete by RSB, the install of the beautiful pool fabric, the fencing by ROME and to the detailed walk thru of the pumping equipment by Kevin. The pool is beautiful and the system is working perfectly. You may ask; would we have done anything differently......the answer is no. We are thrilled and exceptionally pleased with our pool and look forward to many years of back yard vacations :)
Tom & Barb T

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1 out of 1 people found this review helpful.

Business Response:

Thank you! Thank you very much for your feedback, we look forward to continuing to work with you in the future!
.

Our experience with Rising Sun Pools was a very good one. We met with Josh and Veronica to discuss options available to us with our yard. Within 4 weeks from our initial meeting Rising Sun was installing our fiberglass pool! Veronica paved the way to make the permit process flawless with both the town of Wake Forest and our HOA. Josh was extremely responsive to any questions we had both prior to the installation and also post installation. As with any major projects you have to expect one or two bumps along the way and we did have a small bump however they addressed the issue right away and made good on everything they said they would do. Neighbors of ours went with a different company based on price and they unfortunately regretted their decision. Their installation for a fiberglass pool went on for over a month (our installation from the first hole in the ground to the pool being filled was 8 hours) and were not offered all the bells and whistles like an automatic vacuum system or any instruction on how to use their filter system. Our pool came out great! We could not have done this without the help from Rising Sun! I would definitely use Rising Sun again and would highly recommend them to anyone looking to purchase a pool.

5
★★★★★

Our experience with Rising Sun Pools was a very good one. We met with Josh and Veronica to discuss options available to us with our yard. Within 4 weeks from our initial meeting Rising Sun was installing our fiberglass pool! Veronica paved the way to make the permit process flawless with both the town of Wake Forest and our HOA. Josh was extremely responsive to any questions we had both prior to the installation and also post installation. As with any major projects you have to expect one or two bumps along the way and we did have a small bump however they addressed the issue right away and made good on everything they said they would do. Neighbors of ours went with a different company based on price and they unfortunately regretted their decision. Their installation for a fiberglass pool went on for over a month (our installation from the first hole in the ground to the pool being filled was 8 hours) and were not offered all the bells and whistles like an automatic vacuum system or any instruction on how to use their filter system. Our pool came out great! We could not have done this without the help from Rising Sun! I would definitely use Rising Sun again and would highly recommend them to anyone looking to purchase a pool.

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1 out of 1 people found this review helpful.

Business Response:

thank you! I will make sure and pass your compliments onto the staff, thank you very much for taking the time to share your experience.
.

I have had mutliple dealings with Rising Sun Pools & Spas and each time they have been terrific. Very professional and work was done correctly and in a timely manner. On time. I've nothing but good things to say about them.

5
★★★★★

I have had mutliple dealings with Rising Sun Pools & Spas and each time they have been terrific. Very professional and work was done correctly and in a timely manner. On time. I've nothing but good things to say about them.

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1 out of 1 people found this review helpful.

.

A pool contractor walked off our job leaving a huge hole in our back-yard. It filled with rain water and subsequently was collapsing in. After calling several other pool contractors Rising Sun came in and saved the day. They were not daunted by the task at hand. It took three days to get the pool to the point of installing the liner. A week later they came out and installed the liner and the family was swimming by the weekend. I have had nothing but good experiences with Rising Sun Pools. All their crews and staff are very proffesional and knowlegeable in the pool industry. Our pool has been up and running now for two years. We did have a noisy pump issue come up this past swim season but again Rising Sun responded promptly and replaced the pump motor under warranty. Rising Sun is definitely a great company with great people. I would recommend them over anyone else out there installing pools or selling pool products.

5
★★★★★

A pool contractor walked off our job leaving a huge hole in our back-yard. It filled with rain water and subsequently was collapsing in. After calling several other pool contractors Rising Sun came in and saved the day. They were not daunted by the task at hand. It took three days to get the pool to the point of installing the liner. A week later they came out and installed the liner and the family was swimming by the weekend. I have had nothing but good experiences with Rising Sun Pools. All their crews and staff are very proffesional and knowlegeable in the pool industry. Our pool has been up and running now for two years. We did have a noisy pump issue come up this past swim season but again Rising Sun responded promptly and replaced the pump motor under warranty. Rising Sun is definitely a great company with great people. I would recommend them over anyone else out there installing pools or selling pool products.

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1 out of 1 people found this review helpful.

Business Response:

Thank you!
.

My experience with Rising Sun has always been a great one. Everyone in their Showroom seems to be happy all the time. I have my pool serviced weekly by their Service Department. They come to our home blow off the pool deck - check the checmicals - vacum the pool - leave everything perfect and ready to swim. In the 3 years we have never had a bad experience. When we visit their Show-Room everyone is so nice and helpful. The thing I like the most is this is a Family Owned and operated business - They truely care about their image and their reputation. It clearly shows. If you need a pool or just need pool service - This Company is the best in Raleigh - Without a Doubt.

5
★★★★★

My experience with Rising Sun has always been a great one. Everyone in their Showroom seems to be happy all the time. I have my pool serviced weekly by their Service Department. They come to our home blow off the pool deck - check the checmicals - vacum the pool - leave everything perfect and ready to swim. In the 3 years we have never had a bad experience. When we visit their Show-Room everyone is so nice and helpful. The thing I like the most is this is a Family Owned and operated business - They truely care about their image and their reputation. It clearly shows. If you need a pool or just need pool service - This Company is the best in Raleigh - Without a Doubt.

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1 out of 1 people found this review helpful.

.

I am very impressed with Rising Sun Pools and Spas. From my initial contact to get a quote to the finished product I have experienced nothing but fantastic customer service and excellent workmanship. I have enjoyed my new pool this summer and will enjoy the hot tub this winter. It is good t know that there are still companies out there who care and do a good job. I am glad I decided to go with Rising Sun and feel good that I can pick up the phone or go by there any time and get the help or answers I need as a new pool owner.

5
★★★★★

I am very impressed with Rising Sun Pools and Spas. From my initial contact to get a quote to the finished product I have experienced nothing but fantastic customer service and excellent workmanship. I have enjoyed my new pool this summer and will enjoy the hot tub this winter. It is good t know that there are still companies out there who care and do a good job. I am glad I decided to go with Rising Sun and feel good that I can pick up the phone or go by there any time and get the help or answers I need as a new pool owner.

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1 out of 1 people found this review helpful.

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.

After having our in ground pool for almost 10 years it was time to replace the vinyl liner. When I called to get a price quote I spoke with a woman named Tara (it might have been Sara. It gets confusing with both of them.) She was very

6
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After having our in ground pool for almost 10 years it was time to replace the vinyl liner. When I called to get a price quote I spoke with a woman named Tara (it might have been Sara. It gets confusing with both of them.) She was very

.

\r
My husband and I met a representative of Rising Sun Pools at the Southern Home show. At the time, we were house shopping and either planning on buying a house with a pool or planning to put one in. The representative stated that your

6
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\r
My husband and I met a representative of Rising Sun Pools at the Southern Home show. At the time, we were house shopping and either planning on buying a house with a pool or planning to put one in. The representative stated that your

.

This pool project was four years in the planning. Josh was very thorough when providing us with accurate cost of concrete, electrical and pool installation. Both Josh and Jon have been very responsive which goes a long way in making the

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This pool project was four years in the planning. Josh was very thorough when providing us with accurate cost of concrete, electrical and pool installation. Both Josh and Jon have been very responsive which goes a long way in making the

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If you are new to pool ownership look no further. Our inground vinyl pool was installed about six years ago and we are happy. Even before installation we were asked to decide about coping around the pool and we hear a voice from the next

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If you are new to pool ownership look no further. Our inground vinyl pool was installed about six years ago and we are happy. Even before installation we were asked to decide about coping around the pool and we hear a voice from the next

.

Rising Sun Pools service has been great! We are happy that we contracted with them to build our pool. If problems should arise in the future, we will certainly contact them. Also, I would like to say a special thank you for the beautiful

6
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Rising Sun Pools service has been great! We are happy that we contracted with them to build our pool. If problems should arise in the future, we will certainly contact them. Also, I would like to say a special thank you for the beautiful

.

Pete came out this morning to inspect the pool at the home were purchasing. Rising Sun Pools has been great to deal with over the phone and email. The real test is, however, how their employees interact with the customers in the

6
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Pete came out this morning to inspect the pool at the home were purchasing. Rising Sun Pools has been great to deal with over the phone and email. The real test is, however, how their employees interact with the customers in the

.

We are business owners as well and appreciate Rising Sun Pools' excellent service and professionalism. First, can we tell you that we were blown-away when we received the gorgeous flower arrangement? Sounds corny, but we got the

6
★★★★★

We are business owners as well and appreciate Rising Sun Pools' excellent service and professionalism. First, can we tell you that we were blown-away when we received the gorgeous flower arrangement? Sounds corny, but we got the

.

I just felt the need to write you an e-mail to say that I think your company is incredible. We bought our pool from Rising Sun in 1999 and have enjoyed it ever since. The pool was built to last and we have had only to do some minor

6
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I just felt the need to write you an e-mail to say that I think your company is incredible. We bought our pool from Rising Sun in 1999 and have enjoyed it ever since. The pool was built to last and we have had only to do some minor

.

I bought my DoughBoy from Rising Sun four years ago and that experience was good. However I have been trying to get a simple quote for vinyl liner replacement for over a week. I have left several voice mail messages and nobody returns my call. \r\nThey must be overflowing with business so much that they dont need mine.

2
★★☆☆☆

I bought my DoughBoy from Rising Sun four years ago and that experience was good. However I have been trying to get a simple quote for vinyl liner replacement for over a week. I have left several voice mail messages and nobody returns my call. \r\nThey must be overflowing with business so much that they dont need mine.

.

Tara:\r\nThanks so much for sending the pictures, the store credit and for fixing the filter. \r\nYou all have been more than generous. We had such a great pool building experience with Rising Son and we are most thankful. \r\nPlease feel free to send any prospective customers our way. We are happy to share our experiences and showcase the great job. \r\nDonna and Frank\r\n

5
★★★★★

Tara:\r\nThanks so much for sending the pictures, the store credit and for fixing the filter. \r\nYou all have been more than generous. We had such a great pool building experience with Rising Son and we are most thankful. \r\nPlease feel free to send any prospective customers our way. We are happy to share our experiences and showcase the great job. \r\nDonna and Frank\r\n

.

Superior pool knowledge and service than any other competitor in the local vicinity. I dropped in without notice to discuss my pool problems I was having due to a competitor's installers. The General Manager Scot was very friendly and honest with my situation. He shared his knowledge and gave me the name and number of his Installer whom he has used for 13 yrs. \r\n\r\nRemember one thing folks, the pool is only part of the purchase, go with a company that uses good Installers!!!\r\n\r\nTheir inventory is huge and they're family owned and operated in 3 locations in the Triangle.

5
★★★★★

Superior pool knowledge and service than any other competitor in the local vicinity. I dropped in without notice to discuss my pool problems I was having due to a competitor's installers. The General Manager Scot was very friendly and honest with my situation. He shared his knowledge and gave me the name and number of his Installer whom he has used for 13 yrs. \r\n\r\nRemember one thing folks, the pool is only part of the purchase, go with a company that uses good Installers!!!\r\n\r\nTheir inventory is huge and they're family owned and operated in 3 locations in the Triangle.

.

I recieved your phone call the other day regading my feedback on my experience with your company. Here it is: \r\n1) Your people. Every person we dealt with was an absolute pleasure. All had genuine smiles and appeared to enjoy their work. Vinny is a wealth of knowledge on pool chemistry & filtration, and Josh is a superb salesman. He was able to help us figure out exactly what we wanted in our pool and then translated that to the rest of the team for a beautiful end result. Both are a valuable asset to your organization. \r\n2) All of our calls & emails were returned promptly. A huge plus ! \r\n3) Each step of the process was thoroughly explained....especially the 'ugly' phase after installation / before concrete. \r\n4) The final product is beautiful and we couldn't be happier with the pool. Vinny's (or was it Josh's?) reccomendation of cutting off the tile border on the river pebble liner worked out especially well. I actually had a few people ask if it was concrete or gunite. \r\n\r\nAll and all, we had a great experience, and have not hesitated to reccomend your company to our neighbors, several of which have seen our pool and decided to 'take the plunge' themselves. \r\nThanks again for everything!\r\n\r\nJuly 11, 2011

5
★★★★★

I recieved your phone call the other day regading my feedback on my experience with your company. Here it is: \r\n1) Your people. Every person we dealt with was an absolute pleasure. All had genuine smiles and appeared to enjoy their work. Vinny is a wealth of knowledge on pool chemistry & filtration, and Josh is a superb salesman. He was able to help us figure out exactly what we wanted in our pool and then translated that to the rest of the team for a beautiful end result. Both are a valuable asset to your organization. \r\n2) All of our calls & emails were returned promptly. A huge plus ! \r\n3) Each step of the process was thoroughly explained....especially the 'ugly' phase after installation / before concrete. \r\n4) The final product is beautiful and we couldn't be happier with the pool. Vinny's (or was it Josh's?) reccomendation of cutting off the tile border on the river pebble liner worked out especially well. I actually had a few people ask if it was concrete or gunite. \r\n\r\nAll and all, we had a great experience, and have not hesitated to reccomend your company to our neighbors, several of which have seen our pool and decided to 'take the plunge' themselves. \r\nThanks again for everything!\r\n\r\nJuly 11, 2011

.

I wanted an inground pool, had gone to the 3 largest pool dealers for information, quotes and design. decided to go to a local brother operation in order to help our community..however at the last moment they backed out because of some issues with them. So I contacted Josh at rising and after speaking with Mike and Tara, they picked up where the other pool place left off, with a better design and more options. They came in and did a wonderful job installing the pool and we love our pool. We have had it for 2 full seasons and have always found rising sun and their employees to be very helpful. I can't praise Sadie at the garner location enough, she knows you when you walk in and has everything ready for you and then will call to follow up that it worked. Well Done Rising Sun, keep it up!\r\n\r\nAugust 18, 2010

5
★★★★★

I wanted an inground pool, had gone to the 3 largest pool dealers for information, quotes and design. decided to go to a local brother operation in order to help our community..however at the last moment they backed out because of some issues with them. So I contacted Josh at rising and after speaking with Mike and Tara, they picked up where the other pool place left off, with a better design and more options. They came in and did a wonderful job installing the pool and we love our pool. We have had it for 2 full seasons and have always found rising sun and their employees to be very helpful. I can't praise Sadie at the garner location enough, she knows you when you walk in and has everything ready for you and then will call to follow up that it worked. Well Done Rising Sun, keep it up!\r\n\r\nAugust 18, 2010

.

Hello Rising Sun Pools, \r\nI wanted to send you a quick email to let you know how very impressed I am with both crews that showed up to start and complete our pool installation yesterday and today. Im certainly not an expert at construction, although I have performed as the general contractor for both houses we have built over the last several years. I know what it takes to coordinate projects and make sure that someone shows up to perform their job and perform it well.\r\n\r\nHugo and Dave were excellent to work with! Im sure that I was somewhat annoying since Ive been here both days and the majority of the time I was actually standing out there watching just about everything they were doing. I was fascinated by how everyone on the crew knew what they had to do to get the job done. Both Hugo and Dave answered any questions I had and made sure that I was completely satisfied before they left the jobsite. \r\n\r\nPlease pass along my appreciation for the installation crew and also my appreciation for both of you working with us to get this taken care of so quickly and for answering all my questions.\r\n

5
★★★★★

Hello Rising Sun Pools, \r\nI wanted to send you a quick email to let you know how very impressed I am with both crews that showed up to start and complete our pool installation yesterday and today. Im certainly not an expert at construction, although I have performed as the general contractor for both houses we have built over the last several years. I know what it takes to coordinate projects and make sure that someone shows up to perform their job and perform it well.\r\n\r\nHugo and Dave were excellent to work with! Im sure that I was somewhat annoying since Ive been here both days and the majority of the time I was actually standing out there watching just about everything they were doing. I was fascinated by how everyone on the crew knew what they had to do to get the job done. Both Hugo and Dave answered any questions I had and made sure that I was completely satisfied before they left the jobsite. \r\n\r\nPlease pass along my appreciation for the installation crew and also my appreciation for both of you working with us to get this taken care of so quickly and for answering all my questions.\r\n

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Superior pool knowledge and service than any other competitor in the local vicinity. I dropped in without notice to discuss my pool problems I was having due to a competitor's installers. The General Manager Scot was very friendly and honest with my situation. He shared his knowledge and gave me the name and number of his Installer whom he has used for 13 yrs. \r\n\r\nRemember one thing folks, the pool is only part of the purchase, go with a company that uses good Installers!!!\r\n\r\nTheir inventory is huge and they're family owned and operated in 3 locations in the Triangle.

5
★★★★★

Superior pool knowledge and service than any other competitor in the local vicinity. I dropped in without notice to discuss my pool problems I was having due to a competitor's installers. The General Manager Scot was very friendly and honest with my situation. He shared his knowledge and gave me the name and number of his Installer whom he has used for 13 yrs. \r\n\r\nRemember one thing folks, the pool is only part of the purchase, go with a company that uses good Installers!!!\r\n\r\nTheir inventory is huge and they're family owned and operated in 3 locations in the Triangle.

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Hi Tara,\r\n\r\nRick and I always appreciate you, all that you do, and we love coming to your store. We always receive the best quality and knowledgeable service every time we come there and we wanted you to know how much we appreciate that. \r\n

5
★★★★★

Hi Tara,\r\n\r\nRick and I always appreciate you, all that you do, and we love coming to your store. We always receive the best quality and knowledgeable service every time we come there and we wanted you to know how much we appreciate that. \r\n

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Rising Sun Pools has good products and service when it's on their time. They are always too busy when you call for a question or advice and are told they will call you back and they never really do. I've gone in when they are not busy and it seems they are sometimes in a customer service mood and sometimes are not. I have started to frequent Leslie's Pool Supply and they have WAY better customer service. \nAlso, take note that Rising Sun will test your pool water "" with purchase "". WOW, talk about saying "" customer service when we make money"" If they are always too busy then good luck, hopefully without my purchases and questions, and maybe others, they may not be TOO BUSY for others.

1
★☆☆☆☆

Rising Sun Pools has good products and service when it's on their time. They are always too busy when you call for a question or advice and are told they will call you back and they never really do. I've gone in when they are not busy and it seems they are sometimes in a customer service mood and sometimes are not. I have started to frequent Leslie's Pool Supply and they have WAY better customer service. \nAlso, take note that Rising Sun will test your pool water "" with purchase "". WOW, talk about saying "" customer service when we make money"" If they are always too busy then good luck, hopefully without my purchases and questions, and maybe others, they may not be TOO BUSY for others.

.

Truly the worst customer service and management of a company I have ever run into!!! They DO NOT stand behind their products at all. Will not return phone calls. It is as if they ignore your problem, you will get frustrated enough and go away. Horrible way to treat customers. WOULD NOT RECOMMEND DEALING WITH THESE PEOPLE AT ALL!!!!!

1
★☆☆☆☆

Truly the worst customer service and management of a company I have ever run into!!! They DO NOT stand behind their products at all. Will not return phone calls. It is as if they ignore your problem, you will get frustrated enough and go away. Horrible way to treat customers. WOULD NOT RECOMMEND DEALING WITH THESE PEOPLE AT ALL!!!!!

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Take heed, the WORST customer service ever. They'll gladly TAKE YOUR MONEY, but NOT stand behind their products. If I had only known what I know now... \n\nHopefully, others will now get the ROYAL SCREWING like we did :=(

1
★☆☆☆☆

Take heed, the WORST customer service ever. They'll gladly TAKE YOUR MONEY, but NOT stand behind their products. If I had only known what I know now... \n\nHopefully, others will now get the ROYAL SCREWING like we did :=(

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Good morning,\r\n \r\n Yesterday afternoon my wife got a call stating that your staff was able to work it out to install the slide on Saturday morning. My family and I greatly appreciate the effort that all involved at Rising Sun put in to try and help resolve the problem we had. Doing the install in the morning will be in plenty of time for a late afternoon party and again we appreciate the effort. I realize this is your busiest time and that it is not easy to change schedules. It is hard to find a company to work with on a project of this size these days that stand by their claim of excellent customer service, Rising Sun does that. I couldnt be more pleased with how the entire project worked out and the attention to detail that was in the craftsmanship.\r\n

5
★★★★★

Good morning,\r\n \r\n Yesterday afternoon my wife got a call stating that your staff was able to work it out to install the slide on Saturday morning. My family and I greatly appreciate the effort that all involved at Rising Sun put in to try and help resolve the problem we had. Doing the install in the morning will be in plenty of time for a late afternoon party and again we appreciate the effort. I realize this is your busiest time and that it is not easy to change schedules. It is hard to find a company to work with on a project of this size these days that stand by their claim of excellent customer service, Rising Sun does that. I couldnt be more pleased with how the entire project worked out and the attention to detail that was in the craftsmanship.\r\n

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The concrete was finished yesterday , so pool is ready for liner installation , looking forward to hearing from you thank you , and thank you again for a wonderful job , I have a unique situation b/c this is my second pool installation in a span of 5 years and the first one was a nightmare , this one is as smooth as silk , like night and day , your buisness is a 10 , thank you so much , you have exceded all expectaions .

5
★★★★★

The concrete was finished yesterday , so pool is ready for liner installation , looking forward to hearing from you thank you , and thank you again for a wonderful job , I have a unique situation b/c this is my second pool installation in a span of 5 years and the first one was a nightmare , this one is as smooth as silk , like night and day , your buisness is a 10 , thank you so much , you have exceded all expectaions .

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Rising Sun Pools is the best pool store around and no, I am not affilated with the store but am a long time, satisfied customer. The staff is knowledgeable and friendly and they carry a wide range of products. Everytime that I've had a problem, and with a pool, there are ALWAYS problems, someone has always been able to find a solution. When the pool was damaged during an ice storm, I didn't even consider another company to do the repair work and install the new liner. And this year, with an ongoing copper stain problem, Vincent and Gina were great in working on the solution. Every business is going to have hits and misses but Rising Sun's track record with me has been all hits.

5
★★★★★

Rising Sun Pools is the best pool store around and no, I am not affilated with the store but am a long time, satisfied customer. The staff is knowledgeable and friendly and they carry a wide range of products. Everytime that I've had a problem, and with a pool, there are ALWAYS problems, someone has always been able to find a solution. When the pool was damaged during an ice storm, I didn't even consider another company to do the repair work and install the new liner. And this year, with an ongoing copper stain problem, Vincent and Gina were great in working on the solution. Every business is going to have hits and misses but Rising Sun's track record with me has been all hits.

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I went into a Rising Pool in the winter time just to look around, when I went in the gentlemen was quick to see if I needed help, I started asking questions about the pool that can be installed above or completely in-ground. I was unable to get any information because he said he was new and had no information to give me, but would make sue it was emailed to me by the end of the week. Well three months later I am still waiting. I finally called and got another person on the phone and was given a quote I was very happy with, I was told that was the TOTAL cost with tax, installation, NOTHING else would have to be purchased, from digging the whole to swimming (oh he did say the delivery of water was not included). Then I was told he would MAIL me a quote with pictures of the pools and details of what was included. Well it was EMAILED and when I saw the price it was a few thousand then I was Quoted). He did not add the tax as he said he did, he did not tell me electric was not included, the cement was not included and just really got me so upset. I emailed him back with questions about the price, I got 1/2 my answers and he had nothing to say about the difference in price. I really like the pool they offer, but unsure of the customer service and promise they gave. So the price is NOT the COMPLETE package PRICE. Does anyone know another pool company in the Clayton area that offers the above ground pool that can be installed completely in ground? I would appreciate any help.\n\nIf Rising Pools would have worked with me, I would have gone with them.

1
★☆☆☆☆

I went into a Rising Pool in the winter time just to look around, when I went in the gentlemen was quick to see if I needed help, I started asking questions about the pool that can be installed above or completely in-ground. I was unable to get any information because he said he was new and had no information to give me, but would make sue it was emailed to me by the end of the week. Well three months later I am still waiting. I finally called and got another person on the phone and was given a quote I was very happy with, I was told that was the TOTAL cost with tax, installation, NOTHING else would have to be purchased, from digging the whole to swimming (oh he did say the delivery of water was not included). Then I was told he would MAIL me a quote with pictures of the pools and details of what was included. Well it was EMAILED and when I saw the price it was a few thousand then I was Quoted). He did not add the tax as he said he did, he did not tell me electric was not included, the cement was not included and just really got me so upset. I emailed him back with questions about the price, I got 1/2 my answers and he had nothing to say about the difference in price. I really like the pool they offer, but unsure of the customer service and promise they gave. So the price is NOT the COMPLETE package PRICE. Does anyone know another pool company in the Clayton area that offers the above ground pool that can be installed completely in ground? I would appreciate any help.\n\nIf Rising Pools would have worked with me, I would have gone with them.

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Sales people are very nice BUT our pool is less than 3 years old and we have had soooo many problems. Our pump went out last winter which they replaced. Since then we have had 2.5 inches or more loss of water per week. The liner was checked and no leaks were found. We are now being told that it is possibly a leak in the lines and that this is not covered under warranty. We were told that maybe when the pump went out the lines froze. Obviously we are going straight to an attorney with this answer, which makes absolutely on sense and certainly does not live up to their repeated promise during the sales-pitch that ""everything is covered for 3 years"".\nWe paid more money than we would have with the competition to have Rising Sun install our pool. We were told that it was worth it because their after sale service was good - I totally disagree with the person that told us this. We even allowed them to send potential customers to our house to look at our pool after it was built.\nIt will now be my daily mission to inform people about our story and to encourage them to use a different company.

1
★☆☆☆☆

Sales people are very nice BUT our pool is less than 3 years old and we have had soooo many problems. Our pump went out last winter which they replaced. Since then we have had 2.5 inches or more loss of water per week. The liner was checked and no leaks were found. We are now being told that it is possibly a leak in the lines and that this is not covered under warranty. We were told that maybe when the pump went out the lines froze. Obviously we are going straight to an attorney with this answer, which makes absolutely on sense and certainly does not live up to their repeated promise during the sales-pitch that ""everything is covered for 3 years"".\nWe paid more money than we would have with the competition to have Rising Sun install our pool. We were told that it was worth it because their after sale service was good - I totally disagree with the person that told us this. We even allowed them to send potential customers to our house to look at our pool after it was built.\nIt will now be my daily mission to inform people about our story and to encourage them to use a different company.

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The pool closings went GREAT. You can tell when a pro who cares about his work does something. Special thanks to Pete as always for the great job.

5
★★★★★

The pool closings went GREAT. You can tell when a pro who cares about his work does something. Special thanks to Pete as always for the great job.

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I'm currently in the process of writing a Rising Sun Pools Review with pictures, etc of the full install process. I'm putting in as much detail as possible to help ANYONE that is trying to decide on installing a swimming pool from Rising Sun or just a pool in general.\n\nYou can see my review and images here - risingsunpoolsreviewraleighnc.shutterfly. com - the pool is still under construction. I had to open a website because I am posting so much detail. (Take out the spaces in the URL to visit the website)\n\nI will keep adding to the review until after the pool is complete so keep checking back.\n\nThe current review is set to 3 stars, this is a general setting and will get a final edit once the pool is complete.\n

3
★★★☆☆

I'm currently in the process of writing a Rising Sun Pools Review with pictures, etc of the full install process. I'm putting in as much detail as possible to help ANYONE that is trying to decide on installing a swimming pool from Rising Sun or just a pool in general.\n\nYou can see my review and images here - risingsunpoolsreviewraleighnc.shutterfly. com - the pool is still under construction. I had to open a website because I am posting so much detail. (Take out the spaces in the URL to visit the website)\n\nI will keep adding to the review until after the pool is complete so keep checking back.\n\nThe current review is set to 3 stars, this is a general setting and will get a final edit once the pool is complete.\n

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Dear Readers and Reviewers,\r\nCity Search changed the way they allow owners of a business to respond to their own reviews - it does not show anymore as an ""owner response"" under the review we are commenting on, now they simply lump it all under the ""comments"" portion. Please know that we always take the time to address all reviews, comments and concerns personally. I would ask anyone reading these to please take the time to read my reponses as well under the comments section. Let me know if you have any questions or would like more information. Thank you - Tara Onthank, Co-owner Rising Sun Pools

5
★★★★★

Dear Readers and Reviewers,\r\nCity Search changed the way they allow owners of a business to respond to their own reviews - it does not show anymore as an ""owner response"" under the review we are commenting on, now they simply lump it all under the ""comments"" portion. Please know that we always take the time to address all reviews, comments and concerns personally. I would ask anyone reading these to please take the time to read my reponses as well under the comments section. Let me know if you have any questions or would like more information. Thank you - Tara Onthank, Co-owner Rising Sun Pools

.

We had Charlie Vasallo build our 16 x 36 inground pool way back in 1978. He was the founder and knew how to treat and retain customers and fostered loyalty. Since his untimely passing, the family has lost that magic. Every time I try to give Rising Sun Pools an opportunity to regain my business, they drop the ball. \n\nThe most recent occasion was when I called on Friday, July 2 and asked for someone to contact me for an estimate to replace my pool liner. The young woman who answered the phone asked me at least twice to repeat what I wanted. I thought she finally got it when she assured me she captured the request and will ""have someone from the right area"" contact me on Tuesday. Well, today is almost the end of the business day on Wednesday, and nobody has called.\n\nSo my better judgment was correct, that we should go with someone else, and that's exactly what we'll do. We called Aqua Haven Pools on July 2 also, and they called as promised on July 6. Today they removed and cleaned the cover and measured for the new liner. I'm sure their total price for the liner replacement will be far less than Rising Sun.\n\nToo bad, I hate to see a business degrade so much in the area of customer relationships.

1
★☆☆☆☆

We had Charlie Vasallo build our 16 x 36 inground pool way back in 1978. He was the founder and knew how to treat and retain customers and fostered loyalty. Since his untimely passing, the family has lost that magic. Every time I try to give Rising Sun Pools an opportunity to regain my business, they drop the ball. \n\nThe most recent occasion was when I called on Friday, July 2 and asked for someone to contact me for an estimate to replace my pool liner. The young woman who answered the phone asked me at least twice to repeat what I wanted. I thought she finally got it when she assured me she captured the request and will ""have someone from the right area"" contact me on Tuesday. Well, today is almost the end of the business day on Wednesday, and nobody has called.\n\nSo my better judgment was correct, that we should go with someone else, and that's exactly what we'll do. We called Aqua Haven Pools on July 2 also, and they called as promised on July 6. Today they removed and cleaned the cover and measured for the new liner. I'm sure their total price for the liner replacement will be far less than Rising Sun.\n\nToo bad, I hate to see a business degrade so much in the area of customer relationships.

Cons: incompetent phone staff doesn't pass work requests along

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I have tried to work with this company ever since I had my pool installed (by someone else). I have spent thousands over the years here. I can appreciate the fact they are slammed in the Spring, but I am paying for ongoing maintenance of my pool. I do not feel like a valued customer.\r\n\r\nOnce you actually make it through the phone tag game and many minutes on hold, you can talk to one the friendly order takers. You now feel like you made progress. However, when the technician arrives (you are only notified the day before), my experience has been a less than 50% chance they actually know what to do.\r\n\r\nI feel I have to spend more time following up on service orders with Rising Sun than I do checking on my kids.\r\n\r\nNothing has been easy. Nothing.\r\n\r\nI am not sure why there isn't more competition in this space. If you're one the many unemployed North Carolinians reading this, get a couple repair manuals, tools, some checmicals, and a truck. If you learn to LISTEN to customers and do WHATyou promise WHEN you schedule it, you'll have a profitable new career!\r\n

1
★☆☆☆☆

I have tried to work with this company ever since I had my pool installed (by someone else). I have spent thousands over the years here. I can appreciate the fact they are slammed in the Spring, but I am paying for ongoing maintenance of my pool. I do not feel like a valued customer.\r\n\r\nOnce you actually make it through the phone tag game and many minutes on hold, you can talk to one the friendly order takers. You now feel like you made progress. However, when the technician arrives (you are only notified the day before), my experience has been a less than 50% chance they actually know what to do.\r\n\r\nI feel I have to spend more time following up on service orders with Rising Sun than I do checking on my kids.\r\n\r\nNothing has been easy. Nothing.\r\n\r\nI am not sure why there isn't more competition in this space. If you're one the many unemployed North Carolinians reading this, get a couple repair manuals, tools, some checmicals, and a truck. If you learn to LISTEN to customers and do WHATyou promise WHEN you schedule it, you'll have a profitable new career!\r\n

Pros: When ultimately meet with a technician they are competent

Cons: Miscommunication, delays, and confusion with service

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We originally had RSP build our in-ground pool. Even though this is a difficult and messy, lengthy task, they did it with speed and worked with us on every aspect, including design, financing and the work we wanted to do ourselves. \r\nOur pool is 4 years old and even now, when I call with a question or repair or chemical question, they strive to help us repair, stabilize water or improve our pool's longevity. They offer free water testing and will give you step-by-step directions of how much and what to use to clear your pool, including time increments between. \r\nI now this is a family-run company, but there never seems to be someone who is not-in-the-know, no matter what your issue. I wa there again today, and while I was waiting for my 'green' water to be analyzed, no less than 3 people came to me to see if I was being helped. (And they were very busy!) Excellent & Professional! I would highly recommend them over and over again!

5
★★★★★

We originally had RSP build our in-ground pool. Even though this is a difficult and messy, lengthy task, they did it with speed and worked with us on every aspect, including design, financing and the work we wanted to do ourselves. \r\nOur pool is 4 years old and even now, when I call with a question or repair or chemical question, they strive to help us repair, stabilize water or improve our pool's longevity. They offer free water testing and will give you step-by-step directions of how much and what to use to clear your pool, including time increments between. \r\nI now this is a family-run company, but there never seems to be someone who is not-in-the-know, no matter what your issue. I wa there again today, and while I was waiting for my 'green' water to be analyzed, no less than 3 people came to me to see if I was being helped. (And they were very busy!) Excellent & Professional! I would highly recommend them over and over again!

Pros: CONSISTENTLY SERVICE-ORIENTED

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Just this spring we had an in ground ""free-form"" salt water swimming pool puchased and installed by Rising Sun Raleigh. Every step of the process was top notch from the initial ground markup by Chip, to the ground escavation, the installation of the steel side supports, the block retaining wall and concrete by RSB, the install of the beautiful pool fabric, the fencing by ROME and to the detailed walk thru of the pumping equipment by Kevin. The pool is beautiful and the system is working perfectly. You may ask; would we have done anything differently......the answer is no. We are thrilled and exceptionally pleased with our pool and look forward to many years of back yard vacations :)

5
★★★★★

Just this spring we had an in ground ""free-form"" salt water swimming pool puchased and installed by Rising Sun Raleigh. Every step of the process was top notch from the initial ground markup by Chip, to the ground escavation, the installation of the steel side supports, the block retaining wall and concrete by RSB, the install of the beautiful pool fabric, the fencing by ROME and to the detailed walk thru of the pumping equipment by Kevin. The pool is beautiful and the system is working perfectly. You may ask; would we have done anything differently......the answer is no. We are thrilled and exceptionally pleased with our pool and look forward to many years of back yard vacations :)

Pros: All aspects of the project went extremely well, no issues

Cons: We should have done this years ago !

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Our experience with Rising Sun Pools was a very good one. We met with Josh and Veronica to discuss options available to us with our yard. Within 4 weeks from our initial meeting Rising Sun was installing our fiberglass pool! Veronica paved the way to make the permit process flawless with both the town of Wake Forest and our HOA. Josh was extremely responsive to any questions we had both prior to the installation and also post installation. As with any major projects you have to expect one or two bumps along the way and we did have a small bump however they addressed the issue right away and made good on everything they said they would do. Neighbors of ours went with a different company based on price and they unfortunately regretted their decision. Their installation for a fiberglass pool went on for over a month (our installation from the first hole in the ground to the pool being filled was 8 hours) and were not offered all the bells and whistles like an automatic vacuum system or any instruction on how to use their filter system. Our pool came out great! We could not have done this without the help from Rising Sun! I would definitely use Rising Sun again and would highly recommend them to anyone looking to purchase a pool.

5
★★★★★

Our experience with Rising Sun Pools was a very good one. We met with Josh and Veronica to discuss options available to us with our yard. Within 4 weeks from our initial meeting Rising Sun was installing our fiberglass pool! Veronica paved the way to make the permit process flawless with both the town of Wake Forest and our HOA. Josh was extremely responsive to any questions we had both prior to the installation and also post installation. As with any major projects you have to expect one or two bumps along the way and we did have a small bump however they addressed the issue right away and made good on everything they said they would do. Neighbors of ours went with a different company based on price and they unfortunately regretted their decision. Their installation for a fiberglass pool went on for over a month (our installation from the first hole in the ground to the pool being filled was 8 hours) and were not offered all the bells and whistles like an automatic vacuum system or any instruction on how to use their filter system. Our pool came out great! We could not have done this without the help from Rising Sun! I would definitely use Rising Sun again and would highly recommend them to anyone looking to purchase a pool.

Pros: Knowledgeable Staff

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I've been dealing with RSP since they installed my inground pool last fall. As a new pool owner I had many questions, concerns, and a great deal of learning to go through. At every step along the way they were professional and demonstrated experience and expertise. There was no pressure to buy, no pressure to add unnecessary options or add-ons, and were very concerned that I get the pool I wanted. They coordinated with my electrician, my landscaper, my fencing contractor and my concrete company, ensuring everyone was sequenced and kept informed on what was happening, when, and any constraints. When we did have a problem, their team responded immediately and both resolved the problem and assured the nervous pool owner all would be well. I feel very comfortable recommending them to my friends and neighbors.

5
★★★★★

I've been dealing with RSP since they installed my inground pool last fall. As a new pool owner I had many questions, concerns, and a great deal of learning to go through. At every step along the way they were professional and demonstrated experience and expertise. There was no pressure to buy, no pressure to add unnecessary options or add-ons, and were very concerned that I get the pool I wanted. They coordinated with my electrician, my landscaper, my fencing contractor and my concrete company, ensuring everyone was sequenced and kept informed on what was happening, when, and any constraints. When we did have a problem, their team responded immediately and both resolved the problem and assured the nervous pool owner all would be well. I feel very comfortable recommending them to my friends and neighbors.

Pros: Professional and experienced

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I am very impressed with Rising Sun Pools and Spas. From my initial contact to get a quote to the finished product I have experienced nothing but fantastic customer service and excellent workmanship. I have enjoyed my new pool this summer and will enjoy the hot tub this winter. It is good to know that there are still companies out there who care and do a good job. I am glad I decided to go with Rising Sun and feel good that I can pick up the phone or go by there any time and get the help or answers I need as a new pool owner.

5
★★★★★

I am very impressed with Rising Sun Pools and Spas. From my initial contact to get a quote to the finished product I have experienced nothing but fantastic customer service and excellent workmanship. I have enjoyed my new pool this summer and will enjoy the hot tub this winter. It is good to know that there are still companies out there who care and do a good job. I am glad I decided to go with Rising Sun and feel good that I can pick up the phone or go by there any time and get the help or answers I need as a new pool owner.

Pros: Professionals all the way around

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We have been using Rising Sun for over 8 years. RS installed our in-ground, heated vinyl insert pool and subcontracted for the deck. Generally, the staff that provided service on the pool were competent, professional and timely. We were able to talk with RS's crews and learn on do to many routine maintenance procedures (proper filter maintenance, how to put a winter pool cover on/ open/close pool) to minimize our annual costs. \n\nThe owners (especially Tara) are always helpful and provide good advice. And, if you are a frequent customer, you can always ask and receive from one of the owners a small discount on supplies. Some of the staff are clearly more experienced than others, and it is always good to talk to someone who has been with RS a few seasons. I have found that I know more than a staff member about the issue, I ask for someone who has handled my type of problem before. When all else fails, I ask to speak to one of the owners.\n\nI should note that I find that sometimes I have not adequately described my problem and that has led to some advice rendered that later proved to be marginally helpful. For example, a few years ago, when I decided to winterize the pool, I asked a RS employee for something to ""plug"" up the discharge holes. I was sold some rubber plugs that can be expanded when turning a screw. For years, when I took the pool cover off, I found that the plugs had fallen out. When I discussed this problem with RS, the employee with whom I spoke, immediately recognized the issue, sold me plastic screw-ins and an inexpensive device to remove the plastic discharge valve that had previously prevented me from using this type of plastic plug.\n\nI was somewhat dismayed by negative comments I read about the service provided customers. I might suggest that RS send out a survey to its customers on an annual basis to see where service/equipment could be improved to avoid future problems. \n\nBased on my overall experience, I would give them 4 stars.

4
★★★★☆

We have been using Rising Sun for over 8 years. RS installed our in-ground, heated vinyl insert pool and subcontracted for the deck. Generally, the staff that provided service on the pool were competent, professional and timely. We were able to talk with RS's crews and learn on do to many routine maintenance procedures (proper filter maintenance, how to put a winter pool cover on/ open/close pool) to minimize our annual costs. \n\nThe owners (especially Tara) are always helpful and provide good advice. And, if you are a frequent customer, you can always ask and receive from one of the owners a small discount on supplies. Some of the staff are clearly more experienced than others, and it is always good to talk to someone who has been with RS a few seasons. I have found that I know more than a staff member about the issue, I ask for someone who has handled my type of problem before. When all else fails, I ask to speak to one of the owners.\n\nI should note that I find that sometimes I have not adequately described my problem and that has led to some advice rendered that later proved to be marginally helpful. For example, a few years ago, when I decided to winterize the pool, I asked a RS employee for something to ""plug"" up the discharge holes. I was sold some rubber plugs that can be expanded when turning a screw. For years, when I took the pool cover off, I found that the plugs had fallen out. When I discussed this problem with RS, the employee with whom I spoke, immediately recognized the issue, sold me plastic screw-ins and an inexpensive device to remove the plastic discharge valve that had previously prevented me from using this type of plastic plug.\n\nI was somewhat dismayed by negative comments I read about the service provided customers. I might suggest that RS send out a survey to its customers on an annual basis to see where service/equipment could be improved to avoid future problems. \n\nBased on my overall experience, I would give them 4 stars.

Pros: Helpful staff in store; fair prices

Cons: Some staff more experienced than others; follow-up service

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It's a mixed experience. You will hear the same thing from other RS customers in Raleigh. Had inground pool installed in 2006. Mike (owner) was nice enough to drive us around to some pools they had done before. Pretty big disconnect b/t sales and delivery. \n------ Installation ------ They don't really manage/coordinate the vendors like they said they would. I was the project mgr. RS workers ran over and several shrubs with the heavy equipment. Mike said they would dig them out and save. Also truck ran over a hose reel on my driveway, worker made it my problem to find someone at RS for credit. RS recommend Concrete vendor who did a terrible job. They said they would repair defects but never showed up and went out of business. The pool light was never installed correctly, just pushed into place without the right wedges...figured it out later and had to pay to get it fixed. \n----- Installation ------ they never bolted the pumps down to the mounting surface. All the pumps have bolt holes in the brackets. Pumps vibrate all over the place.\n------ Service ------- pool opening/closing quick and friendly. Last yr they forgot to bill many of us for opening so got a bill 6 months later. Another bill was obviously incorrect and I had to call and get it straightened out. \n-------- I started using another local company for service. Less expensive (30%) and haven't screwed up billing yet.\n --------- Other Service -------- called in a service request 4 weeks ago, even talked to a real live person. Haven't heard anything since. Using another co.\n\n- - - Pool looks great!

3
★★★☆☆

It's a mixed experience. You will hear the same thing from other RS customers in Raleigh. Had inground pool installed in 2006. Mike (owner) was nice enough to drive us around to some pools they had done before. Pretty big disconnect b/t sales and delivery. \n------ Installation ------ They don't really manage/coordinate the vendors like they said they would. I was the project mgr. RS workers ran over and several shrubs with the heavy equipment. Mike said they would dig them out and save. Also truck ran over a hose reel on my driveway, worker made it my problem to find someone at RS for credit. RS recommend Concrete vendor who did a terrible job. They said they would repair defects but never showed up and went out of business. The pool light was never installed correctly, just pushed into place without the right wedges...figured it out later and had to pay to get it fixed. \n----- Installation ------ they never bolted the pumps down to the mounting surface. All the pumps have bolt holes in the brackets. Pumps vibrate all over the place.\n------ Service ------- pool opening/closing quick and friendly. Last yr they forgot to bill many of us for opening so got a bill 6 months later. Another bill was obviously incorrect and I had to call and get it straightened out. \n-------- I started using another local company for service. Less expensive (30%) and haven't screwed up billing yet.\n --------- Other Service -------- called in a service request 4 weeks ago, even talked to a real live person. Haven't heard anything since. Using another co.\n\n- - - Pool looks great!

Pros: Nice People

Cons: Lots of things fall through the cracks

Message from Rising Sun Pools & Spas

Please make sure and read all responses for the reviews listed. Google doesn't show the responses unless you click thru to insiderpages.com and there has always been explanations or at least apolgozies for any problems with our company. Our main goal is great customer service and selling good, quality products at a fair price. We are your one stop shop for all of your pool and spa needs.

More about Rising Sun Pools & Spas

inground: vinyl and fiberglass pool installation, aboveground pools, spas, pool accessories and supplies

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